honest people..good rates Have been going here for 10 years best auto service in town1 read more

Had a transmission issue on my way into work on Sunday morning. Pulled my Jeep into the dealership parking lot (as it was conveniently on the way) and called a friend to pick me up. While I have mixed feelings about the local dealership, my car WAS in their parking lot, so I figured I'd call them first to see about getting it fixed. Called them first thing Monday morning and they immediately informed me they wouldn't be able to look at it until the following Monday; when I mentioned that it might be a transmission issue, they said they only had one transmission tech, and he wouldn't be able to look at it for three weeks. NOT HAPPENING! So that's how I ended up at Jim's Transmission. To be honest, Jim's looks a little shady wedged in an alley between the two directions of Industrial Boulevard, but the guys working there were nothing but professional. Chances are, when you call you'll have to leave a message because they don't have a dedicated service writer or anyone to answer the phone, but they got back to me within an hour or so. Calling on Monday morning, they were able to have me in on Wednesday morning. By Wednesday afternoon they called me with a diagnosis and a quote, and by early Thursday they had it fixed, for exactly what they quoted. I've been going to dealerships for my service for the past several years and I honestly forgot that this level of no-nonsense mechanic existed. I'm thankful for the work they did and how quickly and affordably they were able to get me back on the road. If you're looking for a mechanic in Cumberland (especially for transmission issues) don't write off Jim's before you talk to them. read more

Jim's Complete Car Care - Jim's from Industrial Boulevard on Google Streetview - Auto Repair Near Me - Cumberland, Maryland

Never take your car here. Had to fill out a claim with the better business Bureau. Jacked up the price, after he had already gave me an estimate. Then, when it became a problem, he REFUSED to resolve the issue, or answer the phone until I used a friend's phone. The worst experience with a mechanic I've ever had. Very unprofessional, and very dishonest. read more

Took a ford ranger there some years ago about a strange noise in the front end, They informed me that it sounded like a bearing in the transmission. Gave me a price of $700.00 to rebuild the tranny. They called, said it was a shaft instead and that the price would be $850.00. I checked it out and found out that the shaft was part of the rebuild? Then they said that I also needed to replace my pressure plate and clutch and the total price would be $1,500.00? I said first you've already got it torn apart and parts and only $85.00, how can you add $650.00 just to put in new instead of putting in the old? secondly that clutch was replaced less then a year ago. He said that it looked like it had but who ever did it did a terrible job. Ww discussed the clutch replacement that had been done for about 15 minutes in which they explained all the things that were done wrong including that they didn't turn down the flywheel. I said that they had, it was right on my receipt. He said well if they did they did a horrible job. At this time I showed him my receipt. He looked at it and said "That's our receipt!" I said "Yes it is you put that clutch in there less then a year ago" He then says clutches only last 40,000 miles and this one has 20,000 on it so it is half worn out.. Are you crazy, I've driven manual transmission all my life and never got less then 100,000 miles on one. He then stated that it didn't need one and put the old one back in for a total of $980.00 ?? On my way home I got a speeding ticket for doing 20 miles over the speed limit? I took the truck to a service atation to find out that Jim's only put 2 bolts back in the tranny housing and one of those was tightened down on my speedometer cable. a rip off operation DO NOT GOT THERE read more