Last week I was working in my yard all day. Temps were in the high 90's and it was humid as heck…read more Wouldn't you know our water gave out just as I was about to take a refreshing shower! A quick call to Master Plumbing and the fix was on the way. They came out to Wallingford from Ludlow and identified a seized Gravity Pressure Valve which MASTER PLUMBING's polite and friendly tech replaced in no time. Thank you JD for hiring a very professional and caring crew.

Very responsive and professional. Joe, our tech is highly knowledgable in problem solving and…read moresolutions.

Knowledgeable, reliable and considerate, They come quickly for emergencies too.read more

Legacy has been our plumbers since we discovered them on line. They respond to a phone call or…read moremessage and got back to us quickly. Both Travis and Josh are great to deal with, honest, prompt and professional. They answer questions with honesty and detail, work quickly and leave a clean and neat work area. We would highly recommend them !!

We had a really crummy experience with their Plumbing group. The plumber scheduled to come to my…read morehouse who had a "death in the family" which turned out to be his dog died I found that out later, but I didn't like being lied to a death in the family implies your wife or your mother or somebody. In any case they sent over a plumbing apprentice and electrical apprentice to do the job which they charged me an arm and a leg for they had to redo much of the work under the supervision over the phone from the plumber, who was supposed to be on the job. I know the details because I had disclosed that we have cameras all over the house for our business because we have a business and in one of our outbuildings. Every time there was a problem I called over to the plumbing department and said hey this has happened and the guy doesn't know what to do. It was just I want to say shit show but that's an understatement. PS that plumbing work failed and my son and his best friend fixed it as my son used to work for my construction company so I am very familiar with Plumbing. Naturally, we decided not to go back to Simple Energy because we were so disgusted with their work and because the dispatcher was so incredibly rude to me over the phone. He complained that I was spying on his worker while the worker was at my house and I just closed it. I had cameras and of course the cameras are monitored so hello. What he was mad was is that I knew he sent me someone who was really not qualified to do the work . In any case I had put this ridiculously bad Plumbing experience behind us when today a Simple energy propane truck drove through my backyard after delivering Propane to my next-door neighbor. I called Shawn at Simple Energy And said this was not acceptable especially because the driver didn't see me and almost hit me and our puppy as he zoomed through my backyard. You can't trespass you can't drive across my yard, especially if you're not delivering to me two strikes against the company. I don't know if they hire bad people or what but all in all I'd say I had a crummy experience.

Always accommodating, helpful and integritous. Great emergency service when in need!…read moreWill do estimates

Will not come for an emergency repair. 2 year old $210000 combi high efficiency boiler has…read morerequired 15-20 service calks, no heat, no water for months! Tonight no heat, 10' out and the answering service??? said no night time emergency calls all though they advertise that service. Terrible to work with.

Really good work all ways clean and tacked care of put together very neatly organized labeled works…read moreoutstanding

Mark and Randy were wonderful! They helped install my hot water heater in a tough basement, and I…read morecan't say how much I appreciated their patience and diligence getting me taken care of!!!!

Less than 1 star if I could!! The General Manager (Amy…read moreDuda) at the Woodstock VT branch was extremely rude when I raised a concern brought forth by a service tech (not a Dead River tech which I am sure played a role in her attitude) who was at my house over the weekend to fix my furnace and told me the issue that almost caused my house to burn down was most likely due to the tank not being filled regularly cause a large build-up of sludge which in turn burnt out all the electrical aspects inside the furnace - $800+ and tank needs replacement this spring, but thank god we still have our house and out fur-babies are still alive as we were not home when the issue occurred!! She was very belittling and extremely rude when I didn't use the correct terminology (I don't work in the fuel business). She even told me to research how sludge builds up in tanks, saying the tank not being full is not a contributing factor. So here is the research (special attention to the last line "This process is exacerbated by oil impurities, and internal tank rust, especially when tanks aren't kept full"): Sludge builds up in #2 heating oil tanks due to condensation, creating water at the bottom that fuels microbial growth (bacteria/fungi) that feed on the oil, producing waste that mixes with rust flakes, dirt, and oxidized oil to form a thick, sticky residue. This process is exacerbated by air exposure (oxidation), oil impurities, and internal tank rust, especially when tanks aren't kept full, creating ideal conditions for contaminants to settle at the bottom. It appears that both oil impurities and the tank not being full for months are contributing factors to the issue! I wasn't saying they were the only issue, but my research only strengthened my decision to change companies, as the lack of timely deliveries IS a factor in the issues we currently have! Please do better!! Customer beware: call the main office in Maine if you have an issue, as the Woodstock office is horrible!

Similar to Kenneth M.'s review- surprisingly very pleased and happy with service. Anne set up…read moreappointment- pleasant and great communication. We have 3 inside Mitsubishi units plus one outside unit. Definitely noticed difference- clean, quiet and just feels cooler. Price was worth it- tipped the 2 gentlemen who were professional and left everything spic and span. Will definitely use again and will pass on their company information to others I know with ductless a/c! Thank you Fresh Air Solutions as recommended by Card Heating and Cooling.

We were very pleased with Fresh Air from start to finish. Getting information and an appointment…read morewith Anne at the office was pleasant. (She quickly responded to my emails.) Mike and Justin thoroughly performed the work we needed--cleaning our DAIKIN HVAC system, comprising four inside units and three outside pumps. I appreciated how I was kept in the loop as they worked. I was even happier to note the result of their effort. Our system is smoother and quieter. I believe the cost is fair.

We are very satisfied with the service we received and what Cota & Cota has to offer for other…read moreservices. Thank you Kevin for being right up front and the prompt service.

Edit: The owner…read morereached out to me soon and directed me to a manger based out of the Ludlow office. I spoke with the manager who responded to my concerns outlined below. I've decided to remain with Cota & Cota at this time. Up until a few weeks ago my experience - both with the office and technicians - had been good, so I'm willing to give them another shot. First review: After 10 years of having Cota & Cota as my oil/propane provider, I cancelled my account with them and will be taking my business elsewhere. I had a maddeningly, frustrating call with one of their service desk staff (who I will not publicly name) who interrupted, spoke over me, and mansplained. When I called this gentleman out for his behavior, he 'let' me speak. When I finished speaking, he then said "Can I talk now?" To the leadership of Cota, I strongly urge you to have your staff complete customer service training. Or maybe remind them on the do's/don'ts of speaking with customers. Here, I'll help: 1. Don't interrupt 2. Actively listen with empathy 3. Don't mansplain 4. It bears repeating: Don't interrupt

Dale is my go to both at my home and at my business. He has made many emergency repairs at all…read moredifferent hours of the day and is always friendly and honest. He responds so quickly to me especially at my business. He knows what it takes to own a business and it shows by his response time and showing up when it counts. I would recommend Dale to anyone who is looking for a talented, consistent high integrity heating specialist.

Dale was a total professional. Repaired the furnace issue and let us know what was needed for the…read morelong term. Highly recommend him.