My experience with this company was marked by poor communication, missed commitments, and billing…read moreissues. I first met with them on 11/3. Prior to that appointment, numerous messages asking for a time went unanswered. On 11/3, I signed a contract for $5,900 for a chimney liner and hearth installation and paid the required deposit. The balance was paid in full shortly thereafter. I was told the project would be completed by 12/18, or sooner if they could "squeeze me in." A chimney liner was installed on 11/24, and I was specifically told the 12/18 completion date for a functional wood stove remained unchanged. The company was aware from the first meeting that the wood stove was my only permanent heat source. On the morning of 12/18, after multiple phone calls, texts, and emails asking when they would be arriving, I finally received a text stating that I was actually scheduled for 12/19. At that point, I was also informed that they did not yet have a plan for the hearth and had not even ordered it. Later that day, I was told the hearth was on backorder and that the delay was not their fault. However, documents later produced by the company showed the hearth was not ordered until 12/22. The hearth was finally installed on 1/14, nearly a month after the promised completion date. To make matters worse, I later received a separate bill for $855 for the hearth despite receiving no prior notice, authorization request, or approved change order for additional charges. There was also an $800 allowance in my estimate for chimney tear-out work that ultimately was not required, and a $250 charge for sealing around the chimney that was never performed. Mistakes and delays can happen on any project. What I found unacceptable was the lack of communication, the shifting explanations, and the billing disputes that followed. Based on my experience, I cannot recommend this company.

Exceptional Service! After having committed to purchase a fireplace insert from another company in…read moreChittenden county VT., I discovered that the company was unable to offer a chimney inspection and cleaning before installing the unit. In order to make sure my chimney was safe for install I contacted several sweep Companies. Northeastern not only was the first to respond but they were able to schedule service at a very reasonable price within four days of my contact. The team that responded was meticulous and professional and even agreed to do an additional inspection and cleaning of a second flue in the building on the spot for only a nominal additional charge. Back at the office, Dillion the manager also invested considerable time and effort in helping me consider other available insert options that might be available through Northeastern should I change my mind on the first option. While I decided the original insert was still my best choice, based on the exceptional service Northeastern demonstrated, I chose to have them handle the install and I was not disappointed. The install team not only picked up the unit, an exceptionally heavy one weighing in at almost 600 Lbs from the other retailer, but as a team of only two moved it up over a set of stairs and into its final location. In conclusion I would recommend this company highly to anyone seeking chimney services and will continue to use them in the future for not only routine inspection and maintenance services but any other that is needed!

Excellent emergency service. Highly recommend Jake and Ottaquechee. Quickly responded and…read morediscovered the issue leading to the lack of heat during the weekend with temps in the teens.

Moved into new home with my elderly mother both of us first time home owners. I called these guys…read morebecause water wasn't running properly. Two guys came looked at things for maybe half an hour and left saying someone would get back to us. Couple months later we get a bill for over $300. Then we get another bill saying we are past due. I call them get a lady who puts me on hold then tells me someone will call me back I told them I'm not paying $300+ when nothing was done and no one gave me answers. Months and months go by I hear nothing assumed they just canceled the bill new year and we get another bill with more finance charges and some red lettering. I'm not paying for services not rendered. I'm putting this review everywhere I can. Don't bother calling them they are expensive busy and don't seem to care about anything but the money.

Really great initial conversation on the phone and then in person. We were very excited because…read moregood help, heck any help in this part of VT is pulling teeth. In the end I had to chase the quote for days. Chased the contractor for weeks - finally asked if he wanted to be considered for the job because the scope changed. No answer back. Fix-it - I can't even get- it... not a call back or anything. Would not recommend. Hey if they read this and would like to respond, I'm flexible in changing my rating. Stuff happens, I get that. We'll see if I hear ANYTHING back. No value to me.

Had a water heater not heating for long periods making for quick showers. A friend recommended The…read moreFix It Team. I called on a Monday and he made it out that Wednesday. Rob is very friendly and explained what I needed and gave me a quote, I agreed and he did the work in a short time. Thank you Rob and Mike! I'm really glad to have someone to call when this old house starts giving me problems.

Due to a multi-year Keyser installed thermostat problem (it has had to be replaced twice in 2…read moreyears), I successfully called Keyser on 2 consecutive days asking to speak with the service manager. It is now the third day and there has been no response. It would be courteous and certainly good business to call a 40 year customer back.

Thank you for the professional and expert installation at our rental property. 3 boilers and new…read morewater tanks replacing our old 20+ year old boilers and tanks. All done in 4 days. A complex installation that turned out like artwork. I would highly recommend Keyser for all your heating needs and installations.

The absolute best option, I'd give them 10 stars if I could. I thought my indoor constant pressure…read morepump had died, which meant no water and no heat in January. I couldn't bear to call the over-priced company I'd used in the past, so I called Alex at Lakeside because of their good word-of-mouth reputation. They came out right away and didn't charge for an emergency call. Within 30 seconds DJ had diagnosed the problem as a bad wire connection, and within 30 minutes he was done and our system running perfectly for very little $. This is what you hope for when you call a plumber! Smart and fast, no opportunistic price gouging, And that's just for this fairly basic plumbing problem - they also do state-of-the-art solar, radiant heat and any other "green" or high-efficiency installations, and I will be calling them in the future for upgrades.

What could be better than working with The Gas Doctors? Nothing! That's it- no deceptive sales…read moretactics, real answers, NO PUSHY SALESPERSON! We were treated with integrity and respect- they were prompt, they followed-through, and the price quoted, is the price you pay. Moving nearly 2,500 away from our comfort zone- from 120 degree summers to -4 degree winters. We were in for a rude awakening as we started to look for a way to heat the second floor of our new home. I believe we were going to be taken advantage of if Dominic hadn't stepped in to work with us. After receiving multiple quotes from other contractors, not a single VERMONT company informed us about the incentives from Efficiency VERMONT- we had just moved to the area-no one had even mentioned the program to us. Dominic took no issue with downloading and sending us the proper forms. He is that vested in his company, his reputation and sincere commitment to quality customer service leaves every other competitor in the dust. I was told we would need to replace our boiler, water heater, then our heating system entirely- but, definitely need to upgrade our electrical system as a whole. One quote coming back as high as $85,000 for everything- and we supposedly needed everything or we would probably die. (Ok, not really, but it felt like we just might) Dominic walked through our home and in a little over an hour he bluntly stated most of what we were told to replace would be "completely unnecessary." We would, however, need to upgrade a few things- to include part of our existing electrical system, and this is where The Gas Doctors connected us with Duchesne Electric- Jeff Duchesne is one of the best electricians we could have ever worked with to prepare our home for a safe, environmentally efficient future. Quality works with quality- just more proof that The Gas Doctors are the real deal.

These company is superb! Rapid response to request for assistance in fixing stove. Reliable: said…read morewould arrive around 12 pm; arrived ten minutes before 12. Very competent:'addressed problem and fixed immediately. Friendly, Dominic, the person who provided the service, was polite, friendly, and extremely competent. Cost for service: very very reasonable.

Excellent and speedy service with suggestions for improvement. John knows his craft and I'd highly…read morerecommend him and will certainly call him again on future plumbing jobs.

Will not come for an emergency repair. 2 year old $210000 combi high efficiency boiler has…read morerequired 15-20 service calks, no heat, no water for months! Tonight no heat, 10' out and the answering service??? said no night time emergency calls all though they advertise that service. Terrible to work with.

Really good work all ways clean and tacked care of put together very neatly organized labeled works…read moreoutstanding