I hired Crystal Cleaning to clean my home on a bi- weekly basis. I loved my assigned crew and how…read morewell they cleaned. My review of the company would have been highly rated-just like a lot of the other reviews you will read. That is, until the day Crystal Cleaning switched my usual crew to a new crew. My normal crew had been overbooked, so Crystal Cleaning sent a new crew into my home. Crystal Cleaning assumed that I knew who they were. At that time, Crystal Cleaning also cleaned at my worksite. The particular crew that Crystal Cleaning sent into my home was the same crew that worked inside of our office, cleaning weekly every Monday and since that crew was a subcontractor, they also cleaned on Wednesdays on the side. The day the new crew came into my home, it just so happens both of my kids were home from school. My youngest, 16 years old, was sick in bed so when it came time for them to clean his room, he left his bedroom and went to the couch and watched T.V. By lunchtime, he called me at work to tell me he thought the cleaning girl who cleaned his room had stolen a very sentimental watch from his night stand. Which let's be honest, he should have put away. Nonetheless, the watch was there when the crew arrived and gone when they left. I asked Crystal Cleaning Management to check with the crew to see if they had simply misplaced the watch. The owner Crystal informed me that nobody had seen the watch. After being extremely patient and even informing Crystal of how I would be very forgiving if the watch would just find it's way back into our possession, I was only given more replies such as "we have an extremely strict zero tolerance policy for things like this" and "our crew didn't see the watch at all, they did see trash and cups on his night stand" (which isn't true because just like the rest of you, the night before the cleaning company comes, you tidy your place up! There was no such trash or cups on his night stand) I called Baltimore County Police to write up a report. Crystal Cleaning provided the crew information to the officer. With no talk of any kind of resolution on Crystal Cleaning's end and a long back and forth with Crystal and her office staff, I finally had to ask for their insurance information. Crystal never once offered that information up to me which I found odd when it clearly states they are both Insured and Bonded on their web site. I was given Selective Insurance Crime Bond information with a policy number. I wrote out a very clear and professional email with photos of the watch that was stolen as well as the contact information for the Baltimore County police officer who wrote the report. I asked to be updated with any progress. After a week of hearing nothing back, I emailed Selective Insurance asking for an update or a claim number. Selective replied back to me that I had no rights to the claim, that I was not party time the claim, as stated in Crystal Cleaning's policy and that I would have to speak directly to Crystal to get any further information on the claim. Needless to say, I emailed Crystal doing just that. Her reply was this: "I have followed up with selective and after speaking to the selective agent Selective looked into the claim and didn't find any basis for the claim, and will not pursue this claim." No basis for the claim? The watch was there when they arrived and gone when they left with nobody else coming in or out of my home. How is there no basis for a claim? I replied to Crystal in another email asking the following" Please provide specific details as to what investigation was done by Selective Insurance. An insurance company isn't paid to "look into" a claim; they are paid to investigate a claim. Please also provide specific details on how your company investigated this claim." That was 2 months ago...I have not gotten a reply from Crystal Cleaning to date. No investigation had been done whatsoever by the insurance company because they wouldn't even speak to me. Their policy is a joke and the company should be ashamed of themselves. This is the most unprofessional company I have dealt with. If you're looking to hire them, or if you're a current customer of theirs, happy or not, you deserve to know what can and will happen should a theft happen in your home or place of business. Lesson learned: Put valuables in a locked / hidden space. Maybe think of installing cameras in your kids bedrooms too...(obviously I would never...that's absurd!)

I want to add a five-year update to my original review and say that this is the best cleaning…read moreservice ever. They have been consistently thorough in cleaning my home - and now, during the pandemic - have taken extra precautions to ensure the safety of both myself and the cleaning team (ask for Mayra - she is an excellent team leader). The service continues to be efficient, thorough, and reasonably priced. The business goes beyond the cleaning however and extends to special requests and cleaning needs. When I need to reschedule they are accomodating and professional. I can't imagine going with another professional cleaning service as I already have the best!

UPDATE: The job is…read morefinished! And we LOVE our results! Anthony was fantastic to work with and Sean the project manager was wonderful. The attention to detail was superb. And the cleanup after the job was done was very important to us and they went above and beyond to make sure there was no leftover nails or residue from their job. We did the roof and siding, and we absolutely love the look and quality of product they used, our neighbors had some other companies do their siding/ roofs and we can just tell that ours was superior.

United Developers has twice sent a team to ring my bell and knock on my door, despite the "No…read moreSoliciting" sign on my front door. The second time they said "Do you remember us ? You were pretty mad the last time we came by." United Developers does not respect homeowners.

While the cleaning looks great, I have a few regrets. Before I get into that I will say the team…read morearrived in time, they were pleasant and did a good job of explaining things to us. The price was fair and the estimation was quick and easy. Again, it also looks great. I am sharing the rest so that others can prepare differently than I did. While the cleaning looks great, I have a few regrets. Before I get into that I will say the team arrived in time, they were pleasant and did a good job of explaining things to us. What I did not realize until after they left is that some of our plants were damaged significantly. I think the shrubs will survive, but I had two large flower pots with herbs and annuals that were damaged. Because herbs have edible leaves, I think those are a complete loss. The pots were at least 10 feet from the edge of the overhang, so I'm not sure how they were so significantly damaged when other things were not. It almost looks like they covered some plants but not others. They could have easily moved the potted plants out of the way, so I wonder why they didn't do that. In addition, the smell of the wash is very strong inside my house. I'm not sure if that's because the solution got into the windows or because it somehow got into the AC system. Whatever happened, it's very strong to the point of making my eyes burn when I'm upstairs. Again, I don't know if that's just a product of the process or a function of how well sealed my home is. I might have planned to be away from my house for a while had I expected that. I have a chronic lung issue, so maybe I'm just overly sensitive. These are not complaints, per se, but I wish I had known to expect these impacts so I could have planned differently. What I did not realize until after they left is that some of our plants were damaged significantly. I think the shrubs will survive, but I had two large flower pots with herbs and annuals that were damaged. Because herbs have edible leaves, I think those are a complete loss. The pots were at least 10 feet from the edge of the overhang, so I'm not sure how they were so significantly damaged when other things were not. It almost looks like they covered some plants but not others. They could have easily moved the potted plants out of the way, so I wonder why they didn't do that. In addition, the smell of the wash is very strong inside my house. I'm not sure if that's because the solution got into the windows or because it somehow got into the AC system. Whatever happened, it's very strong to the point of making my eyes burn when I'm upstairs. Again, I don't know if that's just a product of the process or a function of how well sealed my home is. These are not complaints, per se, but I wish I had known to expect these impacts so I could have planned differently.

I have hired many, many contractors in my life. I have never experienced working with a company as…read moreunprofessional or incompetent as Superior Softwash. The estimator, Chris, came out to our home to give us a quote for: remove previous deck stain, sand the deck and prepare for new stain, stain the deck, and softwash the vinyl siding of our townhome. At no point was pressure washing discussed. I specifically sought out a softwashing company as it seemed like they understood chemical and gentler methods to treat our wood deck. Chris was extremely professional, seemed knowledgeable, and walked me through the process of the deck preparation and softwashing of our house. This deck was built 5 years ago so still relatively new, and in great condition except for some mild algal growth on the boards. Because of the great estimate process, we went with Superior Softwash's quote. It was on the higher end but I felt confident it was a great choice. It was not. The two guys that came out to work on our deck were unprofessional, not informed about the job they were actually doing, and didn't have the supplies needed. I unfortunately had to go to work and left them alone on our property. That turned out to be a huge mistake. They stripped the previous deck stain using a powerwasher on high pressure-- exclusively. There was no other method used. As a result, the wood was basically destroyed. We were left with fuzzing everywhere, deep gouges, and trenched wood. This is not damage that is easy or cheap to repair. On top of that, they made an enormous mess of our property. There is deck stain flung everywhere, including on our neighbors' homes and yards. The workers even stood on our neighbor's plastic shed and damaged their property as well. My garden was destroyed. These were not professionals trained to do this job. They didn't even really know what job they were doing. Communicating with this company was a nightmare from start to finish. The left hand never seemed to know what the right hand was doing. I have never in my life been given the runaround like I received from this company. I was blown off, ignored, and gaslit. They scheduled an appointment to "assess" the damage to my deck and they literally no-call no-showed that appointment and it still took me nearly a full day to reach someone AFTER that. After the significant damage to our valuable deck, I stopped all work on the project. For full disclosure, I ended up receiving a full refund of the deposit paid on this job. That refund was not easy to get and I fear that anyone less persistent than I was would be left completely in the cold by this company. They did not want to issue a refund and tried to ghost me repeatedly until I used the words "filing a complaint with the Maryland Home Improvement Commission". It is not nearly enough to compensate for the extensive damage done. We are now in process with a deck remediation company to try to salvage our deck but it will never be the same. At the end of this, we will be out significantly more out of pocket than if this had been done correctly in the first place. This entire experience was miserable, stressful, and ridiculous. Do yourself a favor and never, ever do business with these people. Luckily, they put up a sign in our yard that said SUPERIOR SOFTWASH in big letters so now all of our neighbors know who not to hire because anyone with eyes can see that they absolutely trashed our deck.

Great experience. They showed up promptly at 0855 and were finished the property by 1000. Friendly…read more Good customer service. Would definitely recommend their service.

Grateful for these guys coming the same day I called them! They did both my front and back patio…read moreand moved and returned my items nicely. I should've asked more questions about the solution they used--I noticed an improvement to the color of my bricks but not sure what to do about these white spots. It smelled like bleach for a few hours. Also one of them told me the grass in between the bricks will blow away. I plan to DIY filling the cracks with sand.

I was referred to Ed by another tradesman and it was immediately evident why. Ed was very…read morecommunicative and squeezed me into his schedule within two days of initial contact to perform repairs from water damage. He accepted pictures of the areas needing work when providing a quote (which was very reasonable), thankfully saving me time from missing work. I'm very pleased with the quality of his work, but am also impressed with Ed's professionalism and commitment to customer satisfaction. I will definitely be calling him again when the need arises.

Edgar and his employees did a great job for us. We have had them install a new shower and also…read morerefinish a lot of banged-up drywall in our home. Edgar listens carefully to your needs and comes back with a very reasonable written proposal. We are going to ask him to bid on our upcoming interior painting of the entire house. I highly recommend Edgar for your home improvement/repair requirements.

Great service and it's clear that they take pride in their work. Always on time and fairly priced.read more

We were introduced to Flores Cleaning Services about 8 years ago to initially wash our windows…read more The work they did was incredible; they were fast, professional and extremely capable. The windows always sparkle, sills thoroughly cleaned, such a great experience. Since then they've also cleaned our gutters, and power wash the exterior of our home. Jimmy and Erik were here all day yesterday, working non-stop to take care of all of the above - gutters, power washing the house, the deck, the front porch, even the side-walks! And the windows look great! We have never been let down by anyone at Flores and it's really a comfort to know they are there to take great care of our home. They are a terrific group and wouldn't know what to do without them. We highly recommend them, their service speaks for itself. Maggie Rose

I hired Carlos Mosquera Painting for an exterior paint job for my doors, the front porch, and the…read moreconcrete steps where the old paint had flaked off and I could see the concrete. I called, left a message, and Carlos called me back within a few hours. He came out to my house quickly and gave me a quote. I decided to hire his business on the spot, I didn't try to find another businesses. He scheduled the job for the following week. I appreciated that it all happened quickly. He sent an email with a description of the paint job to be done along with all his licenses and qualifications in multiple attachments. He was not the one who did the job though, one of his men did it. It took him two days, and Carlos did come out at the end of each day to check over his work. I am overall pleased with the job, the doors and porch look good, but as for the steps, I can see patches on the steps where the old paint had flaked off. I was hoping for a more even cover up. Was that an unreasonable expectation? That's why the 4 stars.

Carlos was recommended by a friend…read more He was responsive, friendly, and knowledgeable. For the finicky people, he's also licensed, bonded, and insured. His crew did 3 vaulted ceilings and a full bedroom for my townhouse in one day (9am-3pm). The guys were clean and professional. They also did drywall patch-ups on any "uneven" surfaces, prior to painting. The pricing was reasonable and he even used premium quality paint. My only pet-peeve is that Carlos never picks up the phone when you call, unless he called you immediately beforehand; you have to leave a message. Also, he would tell me he schedules his guys to be there between 8:30-9am on x, but show up at 8am (this kind of matters when I'm meeting someone and not living there) or the second job I asked him to do, he said Thursday or Friday, but then called me on Wednesday and said his guy was waiting at the job. Other than that, would def recommend Carlos!

I chose Laurel Plumbing because I wanted to use a local business and because my sister highly…read morerecommended them after they fixed some bad results from another company. They responded on the same day and performed three fixes, one of which was particularly difficult, quickly, cleanly, and for a very reasonable price. They are now in my contact list as the go-to plumber.

I needed a quick inspection for my 4 bathrooms and called first in the morning. I spoke with Kevin…read morewho was very professional and helpful. I got a quote right on the spot and Joe was at my home within 30 minutes. He was fast but attentive and also super friendly. He explained the service and problems with my toilets. Within the hour he was done with all three bathrooms and flagged the fourth bathroom for a future service. I'll be using their business again.