I am a bad, BAD patient. I say that upfront, so you know that whatever I write, for whatever…read morefacility or surgeon, is from the perspective of an admittedly BAD PATIENT! I am the biggest wuss in the world, and I can't stand the thought of not being in control of what happens to my body.
Still, I give this place a solid 4 stars. Probably closer to 5 stars, really. The staff here is as great as it gets. I had some cortisone spinal injections here, and I'd only consider coming in if I was assurred IV sedation. I was told to check in at 1:30pm, and I was there by 1:20pm. I was in a lot of pain so I couldn't sit, so I stood in the waiting room. After signing a few papers, I waited until 2:15pm or later, until I was told I could go inside. (Having a 45+ minute wait when one is in distress and very anxious isn't the best, hence my not giving this place 5 stars). RN Linda was amazing, as she tried to put me at ease. The nurse who started my IV was great; I didn't feel a thing (I think her name was Kerry). Unfortunately, I didn't feel a thing from the sedation at all, ever. I was told it'd be analagous to "a two martini lunch". I was okay with that. (Ideally I'd have wanted general anasthesia, but they can't do that for this procedure. I understand that. But have I mentioned that I'm a huge wuss? And I was incredibly anxious, my heart racing, soooooo nervous). Even after they turned on the sedation drip in the procedure room, and I said I wasn't feeling any results at all of said drip, they still didn't titrate the dose or up the drip a bit. This is another reason I'm not assigning 5 stars here; I needed sedation and I didn't get it. Plus, it would've been better for me had they started the sedation while I was waiting in the ante-room, after they put in my IV (there was a 40 minute wait for my turn in the OR, and I was really, really nervous).
That said, the nurses were wonderful in every other way, and my surgeon, Dr. Wen, was incredible. He explained what he was going to do, he tried to alleviate my fears, and he was incredibly adept at what he does and, best of all, it was over with quickly. If I have to do this again (which I might), I will definately come back here, and see Dr. Wen.
FYI: the procedure room was ice cold. My teeth were chattering. Even the nurses were commenting that it was "colder than usual". Also, after the procedure, when they bundle you up to go, they do so quickly. I found all my electrodes on the next day. They get you outta there fast.
I appreciated how they give you a survey, to get your input, after the fact, and also how a nurse called up the following day to inquire how I was doing.