If there were an option to select 0 stars, that is absolutely what I would choose. I dropped my ring off at J. Thomas in Sparta on December 30, 2015 for regular maintenance. I wanted to get the ring reset and polished. At first, I was hoping they could do a rush order, as I was leaving the country the following Saturday and was hoping I could get it back by then. They told me they would call me that evening to let me know what they could do, which they didn't. When I called them, they said that they were unable to rush it, which I accepted. I decided to leave my ring anyway, since I would be out of the country and wasn't sure if I wanted to wear it on my trip anyway. I was told that the repairs would take approximately 2-3 weeks, and that they would call me when it was finished. I got an estimate and left. I waited 2 and a half weeks before I called to check on the progress of my ring. That is when they told me that "I must have heard wrong" because my ring would not be completed until the beginning of February. I can assure you that I absolutely did not hear wrong, and was offended by the tone. Of course I was angry, but since they didn't have my ring there was not much I could do. I called them again this Monday (February 1; one month after I initially dropped the ring off) to again check the progress, and they told me the owner was going to pick it up on Thursday, which is today. They were supposed to call me, which they again neglected to do. I called at approximately 5:00pm, and was informed that the owner DID NOT go pick it up and that they STILL did not have it. It has now been 5 weeks since I dropped my ring off, 2 weeks after I was expecting, and they have practically no answers for me. I was told that the owner may or may not pick it up tomorrow or Saturday, which is absolutely unacceptable. I have never experienced such bad costumer service or unprofessional conduct in my life. To make matters worse, the receptionist was rude. I will be avoiding this jewelry store at all costs from now on. read more