Awesome customer service to get my watch band fix, super polite and a quick turnaroundread more

Staff was extremely helpful and quick with the service I needed. I will be coming back here for…read morefuture jewelry repairs and purchases. Everyone was professional, welcoming, and made the process very easy. Highly recommend.

Absolutly amazing jeweler ! My stone came out and he was able secure it properly. Quick…read moreprofessonal and extremly kind gentlemen. My forever jewler

John Herold Jewelry Store is the best jewelry store in my many years of purchaseing jewelry…read morethroughout my decades of purchasing the finest, most exquiste pieces that has the best quality and creatives styles that are one of a kind ! The owner is a true artist who has such an artistic gift. I highly recommend them over all the elusive, high end jewelry stores in Morris County and surrounding counties! Their custom pieces are exquisite.

Don't go anywhere else! Customer service, price, selection excellent excellent. Jimmy the owner is…read morean outstanding professional. He is extremely helpful and very friendly! They are no longer in Randolph this jewelry store is located in Morris Plains on route 10

We were very happy and satisfied with the knowledge, service and quality at Puffin. I had my…read morewedding ring resized. It looks fabulous. It's a meaningful Christmas present and I'm grateful.

Puffin fixed and redesigned my engagement ring, transforming it into something more structurally…read moresound and somehow, more beautiful! This service was top notch, the price was reasonable, and the end result was absolutely stunning. I will never go to another jeweler! :)

I have used this jeweler for repairs as well as new purchases. I find the entire staff to be…read morewelcoming, knowledgeable and thorough. My recent transactions with Tina were terrific. Her honest and consultative approach was very much appreciated. Will use them again in the future. Well I said I would use them again and I recently did. Tina went above and beyond helping me including on her own time. The additional staff members, Doreen and Manny, were very helpful as well. If you ever need to purchase jewelry, or need a watch repair, this is the place to go. They are beyond customer focused and never did I find any of them being pushy. Great place.

Don't go here if you need anything to do with watches. I needed pins replaced for my Seiko watch…read morebracelet and I gave Chris a call before going there. He said any other pin will work and it doesn't have to be a proprietary pin as I suggested. He replaces the pins and the next day they are coming out. I go back the next day and I'm told he isn't in and only he knows how to do it in the shop. On my third visit I am told by Chris to buy a new bracelet altogether and no refund was given.

Located on Cattano Avenue near Headquarters Plaza in Morristown, Merzatta is a small,…read moreindependently-owned boutique offering a collection of rings, earrings, necklaces, and bracelets designed and produced by the shop's owners in Morristown and a selection of carefully curated jewelry, leather goods, pottery, and other objets d'art produced by local artisans. The owners' handcrafted collection of jewelry is inspired by nature's shapes and textures. Whenever I've visited the store, I've found the owners to be patient, helpful, and insightful. The owners also take on projects for clients on a commission basis and offer style consulting on a one-on-one or group basis. Merzatta is a terrific place to find a perfect one-of-a-kind gift for yourself or someone special to celebrate an important milestone or just getting through another day.

Merzatta is a gem of a store... delightful, artistic, easy to shop and a destination my girlfriends…read moreand I make every year. Danielle (owner) creates her own original pieces in addition to showcasing local artists and their designs. She's knowledgeable, patient, and her talent is her passion. It shows in all her organic jewelry designs. A must see detour! Got my Lopez Fern ring a few weeks ago and I'm over the moon in love with it! Look forward to stopping in next year.

New Year's Eve and I wanted to wear earrings that my late husband gave me. They really pinched. 3…read morepm and everyone closed except this store. Owen could not have been nicer. He had estate pieces and I will definitely be back. He would not charge me.

Loved my experience at Mendham jewelers! Bob created a beautiful diamond necklace for me out of…read moresome jewelry I inherited. I am so thrilled, and I get compliments on it every time I wear it!!

Absolutely bizarre and unprofessional experience. I brought in two watches for new batteries and…read morelink removals and paid upfront. Instead of doing both services for both watches, they only replaced the battery on one and removed links from the other. To make up for the mistake, one employee offered to service a third watch I had on me. This triggered an argument where: - The second employee started screaming at the first one in another language. - The employee working on my watch spent five minutes lecturing me to "pay attention and learn," asked if I had a wife out of nowhere, called me "ungrateful", and then told me that he should have listened to the other employee and "taken my money". - As I left, they screamed at me to come back, accusing me of not paying - only to realize they had miscommunicated once I walked back inside. I am now out $35 and left with one watch that is too big, one that doesn't work, and a third that I didn't even want handled. Avoid this place at all costs.

I'm sorry I didn't read the previous reviews on Yelp regarding Alberto's Jewelry Store. I brought…read moremy vintage Movado watch there last month and paid upfront for a replacement crown and stem. The next day the crown fell out and the stem could not be used to adjust the time. When I called to inform the store of my problem, I was told to bring my watch back for additional repair by the same "expert" who had failed to do the job originally. Then he hung up on me, having charged me for a service he didn't supply. A family member, who had been a customer of Alberto's for years, was present during this interaction. Today she no longer does business with Alberto's. Nor does anyone else in our family. The 2nd mistake I made was not calling my credit card company to stop payment on the repair charge. Moreover, if you want to purchase jewelry from this establishment, I'd take a jeweler's glass along to examine the merchandise. And even then I wouldn't buy it. Finally, anyone needing a Movado repair should go to the authorized Movado Repair Center at Willowbrook Mall in N.J. The Repair Center stocks all the original parts for Movado watches and offers two-year warranties on parts and service. Ask for Dashan, an honest and expert repairman -- one of the good guys!

They farm out a lot of their jewelry and watch repairs and don't take any responsibility if their…read moresubcontractors mess up, which they frequently do. They step out frequently during their posted business hours which necessitates a lot of return trips. The last straw was when I tried to pay for a replacement watch battery with a credit card and they insisted I go get cash. I'd heard they closed for good during COVID; that would be a good thing if true.

I was excited to support a local small business, but this place did not meet my expectations. My…read moreboyfriend's sentimental Citizen Eco-Drive watch had stopped working years ago, so I dropped it off at Nicholas James to see what they could do... 2 weeks in, after not hearing from them, I called in to check the progress - it needed a new capacitor and a cleaning, estimated at $240. Steep, I felt, but it would be worth it in the end. 3 weeks more, again, after not hearing from them, I called to find out it was ready for pick up. If you know Citizen watches, you know they are not the average "wind and go" watches. When I went in to retrieve it, the time was not set, the date was wrong, and more importantly the reference position of all the hands was not correct needing a lengthy and complex 11-step calibration after bringing it home. After paying $240, you'd think they would have made sure it was set to perfection.