I have used this jeweler for repairs as well as new purchases. I find the entire staff to be welcoming, knowledgeable and thorough. My recent transactions with Tina were terrific. Her honest and consultative approach was very much appreciated. Will use them again in the future. Well I said I would use them again and I recently did. Tina went above and beyond helping me including on her own time. The additional staff members, Doreen and Manny, were very helpful as well. If you ever need to purchase jewelry, or need a watch repair, this is the place to go. They are beyond customer focused and never did I find any of them being pushy. Great place. read more

Don't go here if you need anything to do with watches. I needed pins replaced for my Seiko watch bracelet and I gave Chris a call before going there. He said any other pin will work and it doesn't have to be a proprietary pin as I suggested. He replaces the pins and the next day they are coming out. I go back the next day and I'm told he isn't in and only he knows how to do it in the shop. On my third visit I am told by Chris to buy a new bracelet altogether and no refund was given. read more

W. Kodak Jewelers - Pins coming out the next day and no refund or fix done after three visits. - Jewelry Near Me - Succasunna, New Jersey

Tina and Chris were so helpful in making my purchase. Thank you. Beautiful and friendly shop

My new fiancé and I fell in love with a beautiful, unique, and difficult to find Tacori engagement ring that we saw online several months ago. Chris was not only able to locate it for us (and within a week!) so I could try it on, but was also able to fully educate us on the diamond buying process. He truly made us both feel like "diamond experts" by the time we left, making us both more confident in the purchase. I can't thank Chris enough for finding it for us, working with us to make it perfect, and providing an unparalleled level of customer service! I can't imagine ever going to anyone else for jewelry! read more

W. Kodak Jewelers - My gorgeous new Tacori engagement ring! - Jewelry Near Me - Succasunna, New Jersey

Local, Knowledgeable and helpful. Helped my fiancé pick out the perfect engagement ring!! I love it!!!

There are not enough words that can describe the level of satisfaction and joy Chris has been able to bring to my now fiancé. From our first conversation, to when I called him and told him the good news, my experience with him and his store were nothing short of wonderful. Knowing very little about rings, diamonds, and what's important, Chris walked me through every step of the process with expert level knowledge, white glove service, and the utmost transparency. I didn't feel as if I was doing business with a store, he made me feel comfortable enough to where I felt I was doing business with a friend. I can't tell you enough how grateful I am that I went to Kodak Jewelers and worked with Chris. Thanks again!! read more

Purchased a diamond engagement ring. After several months, just shy of a year my spouse confided in me that the ring was developing some kind of brown tarnish color. I was so embarrassed that she had suffered with seeing her engagement ring tarnish. I wanted to rectify this situation as quickly as possible minimizing more emotional turmoil and with a minimum of additional cash. W. Kodak Jewelers satisfied both desires :-) I took the ring back to W. Kodak Jewelers. The only warranty they had provided was their verbal promise. So I was concerned at how they were were going to rectify this situation. My spouse had lost all trust in the previous ring manufacturer so a mere replacement was out of the question. Their first response was to suggest merely cleaning the tarnished ring. That suggestion was denied. As previously stated my spouse wanted to sever any tie with the manufacturer. Next solution was to transfer the good diamond to another ring. This solution was exactly what my spouse wanted. The new ring was several hundred dollars more than the old ring. W. Kodak promptly gave me a discount to minimize the additional cash expenditure. They transferred the old diamond into a new ring within a small time frame quicker than their original forecast. Finally when I arrived to pick up the new ring with the old diamond transferred into it, they waived the outstanding additional balance due. My wife is very satisfied with the new ring, now she loves to show off her wedding hand. I spent a small amount of additional cash to resolve the situation. W. Kodak kept the their verbal warranty promise. read more

Got a free watch battery from their Facebook so I stopped by this morning and I have to say the service was quick and easy. While the lady was working on my watch, I asked to see a few necklaces and was quickly helped by another person. I really liked one of the items and will definitely be back. read more

I was a loyal customer for many years. In fact, I began going in there before Chris was the owner. I also recommended the jeweler to many people. I believe in the past 5 years, I've spent over $10k on several pieces. I even had my stepdaughter get her engagement ring through him! I thought I had a good, friendly relationship with Chris. But I was very turned off when I went in there after I had purchased a moissanite ring from another jeweler, and wanted him to make the matching band. He trashed the other jewelry store (which came highly recommended by Charles and Colvard themselves), claimed my stone was likely fake and made me feel very uncomfortable. In spite of that, I still bought my new wedding band from Chris. When I picked it up a couple of weeks later, as it took forever to come in (I had to call and keep checking in with them, which was never the case before!), I was excited to see Chris and see his thoughts on how the set looked together. Mary was very nice. She came over with the ring, said it was beautiful. I then said hello to Chris who was at his desk and he was cold as ice. Didn't even look up and make eye contact. I said, "aren't you going to come over and see how it looks?" He should see how it fits! He's the jeweler. Two bands, if not fitted properly can rub together and damage the gold, and he said: "Nope, too busy here, Mary is fine." I was appalled! He was so bitter that I got another piece of jewelry elsewhere or thinks I'm a pain. Either way, I won't be going back and neither will my family. Customer service is everything. No wonder we are all shopping online. How hard is it to be nice??? read more

W. Kodak helped me out quickly and efficiently when a larger retailer gave me the epic runaround. I'm writing this review while I'm still sitting in the parking lot of the store read more

Great local business. Had jewelry repaired at Kodak Jewelers. Very fair price and ready when promised. Great workmanship. Please give this great local business a try and skip the trip to the mall. read more

What a great experience! Stopped in to see if I could get a chain repaired and found they had to send it out. They gave me a quote a told me it would be back in a week. I picked up the chain (looked great - you couldn't tell where it was broken at all) and I had my watch battery replaced. While Chris was changing the battery, I fell in love with a sideways cross necklace. Luckily with Valentine's Day close by, my husband bought it for me! W Kodak Jewelers is my new favorite store! read more

Went to W. Kodak of Roxbury for an engagement ring and could not have been happier with the experience. Chris and the staff took away any anxiety I was feeling about the process of picking out a ring. Chris was especially helpful with explaining all of the technical aspects of the diamond and not once did I feel like I was being "sold" anything. The entire process was so smooth and enjoyable. I recommend this place to anyone read more