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    Jack Daniels Volkswagen

    2.5 (262 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Jack Daniels Volkswagen

    Auto battery and fluid recycling

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    Beautiful two-tone SEL interior - enjoying the cooling front seats.
    Jack O.

    Excellent, no pressure, experience buying our new 2025 TAOS SEL from Jerry. Needed a second vehicle to compliment our amazing 2021 VW ATLAS. Always a great sales and service experience at Jack Daniels VW. Also, appreciate the finance team meeting our payment target. Thank you

    Jack Daniels VW just gave me the most absurd, unprofessional "deal" I've ever seen and I never even went there in person. It started with a phone/text quote: $3,000 down, $439/month, 36 months, 12k miles. When I asked for a breakdown, silence. Then I get passed around to "Tina" (who flat-out refused to give details) and a manager posing as "Kourtney" (likely their AI bot) who finally admits the quote didn't include fees. This same manager swore no NJ dealer could match my target deal - yet three separate VW dealers are within $10 and still negotiating. Jack Daniels' so-called "best and final"? $3,000 down, $537/month for 39 months. That's not negotiating, that's a bait-and-switch with a laugh track. Then comes the GM. Incoherent, typo-filled emails, claiming I used the word "unless" as a threat (never happened), followed by a "lawyers and slander" intimidation card. The irony? Their own math doesn't hold up, and their own team contradicts itself. If you like misinformation, stonewalling, and fake urgency, this is your place. If you value honesty, math that makes sense, and basic respect, literally any other VW dealer in NJ will treat you better. Attached: screenshots of the entire conversation with Donald, the GM, (good luck finding the word "unless") plus the original text showing the first quote I was given.

    My new whip
    Julie P.

    This is the 3rd time in a row I've leased a car from this dealership. It's always quick, easy, low stress and fair and that's why I keep coming back. Looks like most poor reviews on here are for the service center which is where I've been going for 6 years to get my last cars serviced--they've always been great too. But people who are rating the service center here--there's a difference between the service center and the dealerships guys. Anyway Ramon (sales) and Damon (finance) were a pleasure to work with. Got a great car and a great deal and the process is always easy, smooth and stress free.

    Purchased a pre-owned tiguan with a check engine light. The salesman Alex, who is now unreachable, agreed any light or issues would be resolved as part of the deal. The NEXT morning the car was dead and would not start. Had to buy a new battery to install. The DAY after that, the check engine light was on for an issue that was promised to be resolved prior to purchase. 15 days later i still have no plates, nor any signs that the registration has even been filed. I've been told the salesman is expected to be out for months. The finacer is out of office and any agreements or resolutions fall of deaf ears. My calls have been bounced between departments numerous times over the last 2 weeks. UPDATE: My temp plates are now about to expire tomorrow. The general manager and manager are holding my plates ransom, locked in their office in retaliation for the poor review. Unknown which has them specifically, as neither are responding 4 days later. Drove 90 minutes there to pick them up and the receptionist said they didnt have them and drove back home, 2 hours with traffic. My 3rd time making the trip. They have not been responding for days. I now have to file a lost plate form with the police and head to the NYDMV to replace the documents i paid $180 for at time of sale. ALSO, the managers are trying to charge me an additional $64 as they say they have underquoted fees. Funny enough, the maximum charge in New York is $175 and the temp fees in New Jersey is under $10. Typical stealership. These guys are crooks. Drive the extra 30 minutes to a better business.

    G review
    Ricky G.

    * I have posted the same review on Google only to be slandered by this so called "well established company." They have lied and have nothing to show for themselves. Please be careful when dealing with Jack Daniels VW. I posted screen shots of Google review. * History: 1 VW from three county and 2 VW from Jack Daniels. Returned recently to JD to see if they had interest setting me up with a new Tiguan and trading in my 2021Tiguan SEL premium R type. My experience prior to this was ok. Interestingly enough, both salesman who worked with me and my wife left VW shortly after our deals. This time around I had Christian, his people skills werent as refined as his predecessors. For example, using phrases like "r*ping me" when referencing the increased cost of something is not a way I speak with people in a professional or social setting. There was more banter beyond that than I cared for. The deals offered stunk up the joint. The negotiation was poor. The characters stale. This was going to be my 4th VW and instead I walked away (twice). I ended going to a different dealership and getting a nice deal. Do yourself a favor and shop around. Interests rates aren't the best, but don't compound it with subpar service.

    Retaliation for leaving a google review displaying the incompetence

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    9 years ago

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    Thanks for sharing this wonderful review. Best of luck!

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    7 years ago

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    11 years ago

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    Pete, please contact our GM Andre Tobar 888-678-9802 EXT 1464

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    11 years ago

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    Loyla, please contact Tony Circelli (201) 703-1925 EXT. 1254

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    8 years ago

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    7 years ago

    Got an oil change and they cleaned my car! Great service. Super fast and great commutation. Would recommend 100%

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    Page 5 of 7

    Ask the Community - Jack Daniels Volkswagen

    Review Highlights - Jack Daniels Volkswagen

    The safety features- back up camera and blind spot mirrors- were what put the VW Jetta above the rest.

    Mentioned in 26 reviews

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    I only go because it's the only parts real close to me. I maintain 5 cars, a boat & a trailer and…read morehelp work on some friend's cars. That said I'm not an every week customer. But they are the worst of all parts stores in a 30 minute drive. Let's recap just a few examples in the last year or so..... Go to pickup brake 2 rotors ordered online that were in stock. Well they can only find one. Since I have a car apart, I need 2. Well they refund my online order and only option is to downgrade one rotor to un-coated or something. But now I'm not getting my discount for online order over $100 so I'm paying more and getting one cheaper rotor. Nothing they can do about it. They ring me up. Meanwhile another employee has apparently been looking all this time and finds the missing rotor because he knows places they are put sometimes. So now they credit my order for the mismatched rotors but if I want the discount I need to place the order again online. I was probably there 30 minutes and walked out with 20 foot of receipt tape to pickup a simple online order. Then there was the oil change bundle with the STP extended life filter (their house brand) that I ordered online but they couldn't find the filter that was showing in stock. This was for a common GM application. They had other filters for this application but when I suggested they give one to me at the same price due to their mistake the manager looked at me like I had 3 heads. They were trying to push me to a more expensive bundle that included an in-stock filter but that was like $8 more and I wouldn't give them the satisfaction. I ordered from Amazon from their parking lot. Next time I ordered another pair of rotors that were in stock & crossed my fingers. Sure enough they tried to tell me they could only find one. I said no way, it's probably back there look harder and they found it. When they said they only had one again I really thought it was a practical joke. Now today I drove there to get their house brand of Dexcool full strength antifreeze that showed in stock at this store on their website. Empty slot. Employee checks their system and it shows 11 gallons in stock in their store but nowhere to be found. We tried looking through pallets of incoming deliveries without luck (I've had to do this before there to find what I needed). Again ordered from Amazon in their parking lot with free next day delivery. They should have really offered me the more expensive Peak or Prestone equivalent at the same or discounted price for my inconvenience or their incompetence but I knew better than to ask. That's enough for now.. if you want to go back farther I can tell you about times they didn't have enough cash to pay back core charges... Do better!!

    Carlos & Staff kicked major azz helping me with auto-related…read moreanswers to my questions... Carlos installed the new car battery! It was a cold day-& Carlos still did his auto diligence... And also, by making sure my car was checked out for testing of the original battery and installing the new one...

    Jack Daniels Volkswagen - car_dealers - Updated July 2026

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