My first positive review of a car dealership and I've bought a LOT of cars. I even have a dedicated email just for car buying and my complete disdain for the process, prefixed "carbuyingsucks@....com.. I shopped for weeks to find 3 possible contenders to buy within the Tri-state area and when I began haggling I was having a difficult time with two of the contending dealers, but Alberto Carrera was not only flexible, he was a gentleman throughout. It didn't feel like buying a car. It felt more like buying an upscale home. Much different (pleasant) from that of the typical boiler room, high-pressure sales environment typical of a car lot. Alberto is a class-act who was very patient with me and did everything he could to earn my business and at the end of the day, he most certainly did. 5 star review as I offered and promised. read more

The 1-star was necessary to post this review - As a four-time Audi owner and repeat Audi Meadowlands customer, I am extremely disappointed with my recent experience. The sales experience was average at best. However, the handling of my out-of-state registration has been unacceptable. Throughout the process, I received inconsistent information, poor communication, and little accountability. In many cases, I only received important updates because I contacted the dealership myself. As a result of registration delays and administrative errors, I was unable to legally operate my newly purchased vehicle for 14 days and incurred additional expenses and significant inconvenience. I continued making payments on a vehicle that I could not drive through no fault of my own. What makes this experience particularly frustrating is that I have purchased four vehicles from Audi Meadowlands over the years and have remained a loyal customer despite living in different states. Unfortunately, the professionalism, communication, and customer service that once earned my loyalty were absent throughout this process. Customers should not be left without a usable vehicle because of avoidable registration issues, nor should they have to repeatedly chase down updates on their own purchase. This has been the worst automotive purchasing experience I have had and has seriously damaged my confidence in Audi Meadowlands. There is significant room for improvement, and I hope your team takes the necessary steps to address these shortcomings. read more

absolutely the worst car dealership ever I've ever dealt with. I bought a certified a6 from them and within 2 days car was in for repairs I was told computer system needed an update It's now backin for a recall. Repai department calls me to tell me entire shielding under the car is missing. I haven't even had car long enough for a oil change I tell them that I had to be missing when they so d me the car. To which they responded "we never looked under the car ". and they won't repair. DO NOT USE THIS DEALERSHIP. Oh and they got a nail in my tire and want to charge me 900 to replace read more

I leased an electric X6 before it was time to return my Q5 to get the 7500.00 credit. I had four months to go on my expiring lease. When I leased my 3rd auto from them, I ask for the inspection and they say it would be taken care of. It was taken care of OK, I received a bill for a back light that was broken that I was well aware I had to take care of, but they hit me with a bill for two thousand dollars for a scuff on a wheel. They tell me a month later after transferring the car into their name I was stopped from making a claim because the car was not in my name any longer, but it was during the time I am being charged for the damage. The General Manager was all smiles when selling the car but a complete zero when not answering any emails, or registered letters that where signed for .No help what so ever. I actually replaced that tire just prior to handing the car in and so the tire was not damaged.. Audi Service does not speak with Audi Sales, Audi Insurance, or Audi Collections. I did do something to make me feel good. I stopped a family from buying two cars from Audi Meadowlands, and they got them at Englewood Audi. They might be Audi's but the Meadowlands did not make the sale. I have a sign in my store that says if you are buying an Audi ask me 1st. That sign will stay up until they resolve my problem, and I have a lot of well to do customers. If you think I am kidding I will make every effort that Ms .Thomas does not renew her next lease from you. read more

Bogus warranty for tire and rim repair- does not cover bent rims- nit accepted universally as promised

We came here interested in leasing a car. We worked with Marilyn from the start. We came with specific vehicles in mind and also set expectations in the beginning that we had a bad past experience and looking for a company that has integrity and good customer service. Fast forward to 24hrs and approval to finance later. Throughout today this team pushed to upsell several times, they tried to play hardball and only started to bend once we were ready to walk away. We had a back and forth with Marilyn where we expressed our frustration. She responded defensive and took the conversation to a level of unprofessionalism including her taking personal jabs to spite us. She barely let us get a word in and kept interrupting. It was clear she lacks maturity and has little emotional EQ. read more

We had a very good experience working with this dealership in general and our sales person in particular: Alexy Kyriakou. Their process was quick and painless, with the deal satisfactorily concluded in about 2-3 days. We did negotiate back-n-forth a bit, but at no point did I feel that Alexy played games, pressured us, or was being disingenuous. In fact, he went out of his way to accommodate our preferences and needs and was very responsive. We were very happy with this buying experience. read more

I have been chasing the manager for months on reimbursement for a tow that was caused to faulty repair. they claim a change in management for the delay, yet no one has contacted me with a timeline or resolution. Courtney, the service manager is zero help. read more

I was sold a car that is taking longer than expected to get registered , temps have expired for the second time! Now I'm paying for a car without being able to drive it. I was told to drive it and they will pay my tickets!?!? Radio silence with the dealer at this point, my calls don't make it beyond the operator. Disappointed! read more

Bought my dream car an SQ5 from this dealership online and it was pretty straight forward, I felt they gave me a fair deal, upon arrival I was greeted by the very beautiful and knowledgeable sales woman Marilyn Tedesco who took her time to show me around the car and helped me set up some features. Overall I'd say it was a good experience, and would considering getting my next vehicle from them. read more

Audi Meadowlands - Big boy toy - Car Dealers Near Me - Secaucus, New Jersey

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I've posted 4 or 5 opinions representing my experience and they all "disappeared". I'm not going to bother posting another comment; I will just state if you are looking for a salesman or general sales manager to reply to your inquiry AFTER you have paid for the vehicle and taken possession.....go elsewhere, you no longer exist in the eyes of MeadowlandsAudi. Extremely disappointing, never again....and this is my second Audi. read more

Where do I begin..... this is probably one of the most pleasant vehicle purchase experience ever! I came here to purchase a 2017 Audi Q7. Not only was their price fair, their entire staff were courteous and professional. The facility was easy on the eye, clean, and comfortable. Dean, my salesperson was well dressed, pleasant and well conversed. Annie is the finance manager,she was friendly, quick with the documents and sold me a tire and wheel coverage at an awesome price. Richie (I think that's his name) was extremely knowledgeable with the Audi product. Helped me set up my new Q7 in a breeze. By the time their team was done, I didn't have to lift a finger, even my ez-pass tag was already stuck on the windshield of my new car. I have bought many luxury vehicles from various brands and dealerships in the recent years and none deserves a better praise then this dealership. If you need a Audi, this is the place to go. Also, a big thanks to the sales manager Joe who orchestrated my entire purchase and made this one of my best purchase experience yet. Keep up the good work I will send you guys all my friends!!! read more

Audi Meadowlands - My beautiful Q7 - Car Dealers Near Me - Secaucus, New Jersey

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Before I test drove anything, I pretty much (almost definitely) knew I wanted to get a Q3. Having had both good and meh experiences with dealerships in the past, I know that once you decide on the kind of car you want, picking the right dealer is absolutely crucial. The car, if not sitting on the lot, can be sourced from almost anywhere - but your negotiation, bottom line, and post-purchase experience are very dealer and sales representative-centric. First impressions are everything - don't run up to my face, and don't ignore me until I exhibit "purchasing posture". Don't talk to me like I don't know what a car is. Also, please don't say "Ohhhh we'll get you to sign before you leave!" No, you will not. I was lucky enough to walk into Audi Meadowlands and work with James Erlikh - the epitome of a car enthusiast, a no-nonsense, regular down-to-earth guy. My experience with him was very much great, in addition to, and as well as, awesome. In my initial visit, we talked about the Q3 and I went on a test drive. I asked about 1,000 questions, and he was able to provide all of the answers. He helped evaluate my trade (2010 IS350) and we looked through the inventory to see if the package and color combination I wanted was available. It was, in PA. Cool. Noted. Then I left. Nobody glued me to the seats; nobody grabbed my leg and clung for dear life to get me to stay. I'm sure it's dealer 101 to "keep the customer in the dealership" but he had no issues with me leaving. I had one test drive left for the day - the NX350 at a Lexus dealership that shall remain nameless, which was a contender because I was trading in a Lexus so I figured I could snag a customer loyalty deal if I found the car to be even more amazing than the Q3. After the test drive, lowball trade offer, and easy decision to head back to Audi...I tried to leave, and i'm surprised I wasn't actually handcuffed to the seats or glued to the wall...but I did manage to get out. ...back to Audi! Let's make deal. The negotiations were no-nonsense, very upfront. I came in with reasonable expectations on sticker and trade, and James made it happen in less than 10 minutes. I came in with a monthly payment in mind, and he got it done for me. No games, no last minute additions, no "by the way...", just real, fair numbers. We also worked in a price for the wheel/tire/ding/insurance (less than list) and I purchased Audi Care for service through 50k miles at a very reasonable price. So...I basically pay for nothing for the next few years. Love it. GO AUDI! Soooo...I moved forward with the car in PA, I made my deposit, and that was that. Except that wasn't that. The dealership in PA (again, nameless) is bad at checking e-mails, super bad at listening to voicemails, so a full three days after I wrote my deposit check, the car was sold to someone else, despite James doing pretty much everything to get their attention, save for actually driving to PA to retrieve it himself. Q3 inventory was (and still is) rather low, so James looked everywhere from Maine to Virginia, showing me what was available with all the options I wanted, just with different interior/exterior color combinations. He new I didn't want to settle. I knew I didn't want to settle. That was that. I decided upon a Silver Q3 with brown interior and walnut trim from MA that is absolutely beautiful (I was on the fence about this particular combination and I engaged in a lot of back and forth e-mails and calls with James with really minor stupid questions). His replies were almost instantaneous, even outside of business hours - and talking on the phone was like talking to a friend. He arranged for my car to be delivered via truck, and I took delivery a 12 or so days after purchase. I was moving this past weekend so I wanted my focus to be on that, not on filling up my new car with boxes, distracted from playing with all the buttons and maps and screens and fun. I picked my new #silverbullet up a few days ago and had a very enjoyable time working with their finance manager - we arranged the final payment so that I was able to pay for the extras upfront and not finance them, and also paid for the tax upfront. We laughed, we joked, and I made very specific requests on the license plates I wanted (specific letters and numbers, if possible) for when they went to get them for me - yes I know, I'm weird, but apparently not the first person to make this request. After the paperwork was done, James gave me the full tour of the car, and then I was on my way. In the end, Audi Meadowlands was the perfect choice for me. The staff is extremely nice, and the "above and beyond" services they offer (they will pick up my car and drop off a loaner for me while I am at work when it needs service) are amazing. I'll be back as regularly as my service schedule dictates, and mark this as the bar for all dealership experiences going forward. read more

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This was the first time we've purchased an Audi and we couldn't have come to a better place. Just to be clear, we actually chose to get a pre owned Q7 with very low mileage and the pre owned showroom is actually where the service center is. Aaron Varela helped us throughout the entire process that can be very stressful most of the time, but this time we were actually relaxed and excited. In a week everything was done and we love our new car! Shot out to the financial team that made our transaction quickly and smooth. At the end we were speechless with the quality of the service we received, but also the good deal we've got with this Q7! read more

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I bought a car with this place. They are good before you pay the money and the service directly went down so badly afterwards. I totally agree with Steve T's post - "after you have paid for the vehicle you no longer exist in the eyes of MeadowlandsAudi." I called to inquiry about the status of plate after more than a month not getting one and I cannot drive with expired temporary plate. The receptionist has very bad attitude and hung up my call. She refused to transfer to the person who is handling this. They did not file for registration after a long time we bought the car and hence causing all the delay. read more

Take my advice, DO NOT purchase an Audi of America HQ. My car has been consuming more oil than normal for years. When it became obvious that there was a serious problem, I took it to my Audi dealer Audi Meadowlands who ran a test and confirmed it was burning oil and suggested an outrageous price to fix it. I did some digging and found that Audi settled a class action law suit for this very issue and are obligated to fix it. NO ONE at the dealership said a thing for all the years I've been going there, even though I have the make, model and year affected. But they refuse to fix the root cause of the oil consumption issues - the pistons. I escalated up to Audi of America HQ and they also refuse to fix the issue despite the terms of the settlement which requires them to fix it! I'm truly surprised that the supposedly premium brand is acting in such an underhanded manner, lying and omitting information from buying consumers. I plan to let everyone know about it. read more

Went to check out a pre-owned VW Jetta R Line car for my daughter here with Manny and from the start he was the consummate professional. He let me test drive the vehicle and answered all my questions after which I put down a deposit to purchase the car. Worked with Manny and Hamad, the finance manager to purchase the car three days later with my daughter. The delivery was professional and seamless with no hassles. Overall it was a good experience for my daughter's first car purchase. Thanks Manny and Hamad. read more

Audi Meadowlands - Car - Car Dealers Near Me - Secaucus, New Jersey

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Brought my truck for repairs, service up front was okay. However, I never recieved any correspondence, three days later my truck is still not yet ready. I will NEVER return to this place. read more

At Audi Meadowlands you can expect an unparalleled sales and ownership experience delivered by their highly trained and professional staff. Their single point of contact philosophy means that your individual account representative will handle all of your requests directly. From the moment we arrived we knew we were in the best dealership to handle our First luxury vehicle purchase. Michael Boden is our Audi Brand Specialist, his extensive knowledge of Audi and professionalism kept us engaged and very comfortable. We are very impressed with the Audi lineup and had many questions, Michael was very patient and led us to the best vehicle for our needs. We were so very impressed with Christine Pham the Business Manager and her boss. While meeting with her about our deal she kept the atmosphere pleasant and comfortable but also ensuring we understood everything to guide us in our decision process. When you are looking for a first-class vehicle and an exceptional experience go to Audi Meadowlands. read more

Sold me a defective car and no one will return my phone calls to address this issue (Finance Manager, Regular Manager, folks that work there). Told will get back to me and never do. Left voice mails, no response. Expected much better from the purchase of a luxury vehicle, like an Audi, and I'm beyond disappointed with the experience. read more

Service department needs to learn how to run. Scheduled a month in advance for a part to be installed due to a recall. Brought the car in as scheduled and was told the part is on backorder. I asked, why didn't you call me and tell me not to come in? I was told by service manager "sorry about that". No offer for how to get it done in the future or anything. Followup to my review: Along with this post, I called Audi headquarters and posted one more review elsewhere. I am glad to report that I after my aggressive actions, I got another phone call from the service mgr and they are ordering the part for me. I will upgrade the post from 1 star to 3 stars in good faith awaiting their installation. read more

I Drove from Washington DC to New Jersey to purchase a new car. My sales experience was adequate, not exceptional. My biggest issue was with the follow up, specifically with getting my hard tags. After a few weeks of waiting for my hard tags to arrive in the mail, I called to check on them. At that time, I was told there was an issue with my insurance which I promptly worked to resolve. However, with my temporary tags set to expire, I asked for a new set since it became obvious that my hard tags would not arrive on time. The dealership refused. I pleaded, telling them that I should have contacted as soon as the issue was flagged without my having to follow-up. I also need my car for work. To add insult to injury, I called seven times (seriously) to get the issue resolved and I was bounced from voicemail to voice mail. To say this is very frustrating and inconvenient is an understatement. Never again will travel across state lines for a car from this dealership. read more

Fantastic experience purchasing our 2022 Q5 SB. They were the only dealer willing to work with me through the Audi Affinity program during the peak demand season. I see reviews stating issues with registration and plates, and I too had similar problems with mine, but the team jump through hoops to resolve it for me. Amazing experience and super easy. read more

Audi Meadowlands is as good as it gets. I have purchased two cars from Steve Ackermann, who is clearly a highly-knowledgeable car enthusiast. He answers every question, does not pressure you into making a purchase, makes you comfortable, and works with you in a collaborative way. He makes sure you leave happy and end up with what you want, keeping true to his word the entire time. Recently traded in my A4 for an S3 and he made the entire process fair and seamless. Based on my experiences with Steve, I intend to continue taking my business to Audi Meadowlands. I've dealt with dealerships where it feels as though you're swimming with sharks. Have never had that feeling at Audi Meadowlands and doubt I ever will. Top-notch service, friendly staff, and a lot of integrity and pride in what they do. read more

Once again they did it!! My lease was up for A6 and was shopping around for Q7. In my area no Audi dealership was able to get me the deal what Jospeh Choi ( GSM ) and Alex ( salesperson) got me. Mr Choi thank you for an amazing deal. They had my car and paperwork ready before I got to the dealership, saved me lot of time. Whole process was done under an hour and I was driving my new Q7. Anyone who's looking for great deals for an Audi please go see Jospeh Choi!! Guys thank you!! read more

My experience with Audi Meadowlands was amazing! Alex Kyriakou was the salesman and he was very professional. During these unforeseen times (Covid 19) he came outside and was willing to accommodate all of my needs. Within a day the car was delivered and everything was set up perfectly. I could not be happier. I am a repeat customers and will definitely be back in the future. Thank you Alex and the staff at Audi Meadowlands for making this experience a great one! Ken B read more

Do not go here for service! The staff is disinterested in helping clients and unresponsive to client needs. Really awful experiences every time we've gone for service. Beware! read more

Sales that are so helpful that when I submitted a parts request form and provided my VIN, and the necessary parts I was looking for I was contacted by a sales person trying to sell me the vehicle that I already own (as they explained that they had the vehicle in stock). Doesn't seem like a single person there reads what you actually write in a ticket, they simply cling onto the model name and try and sell you on it (even if you already own it). read more

Audi Benzel Busch helped me get my dream vehicle. After having my son I definitely needed more car space than my Audi A5 had which had me climbing in the backseat to strap him in his car seat. I'm an Audi lover and Michael B. made sure I got my favorite car at a price that was fair to me. I traded in my A5 for a brand new Q8. Michael B. was professional and easy to talk to. He was attentive to my needs and the process was so quick and convenient. He walked me through how to use the vehicle and was so friendly to my son and I. I recommend him and this Audi location without reservation. I plan to get another vehicle after my lease term. read more

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Supposed to go to the pre-owned department but didn't know that was another location which is 5 min drive from this one. This location only has new car for sale , that explains why the facility is smaller than unusual because for service, part and used car you need to head to their second location which is not far. One funny thing is when I input this address into my gps, it guided me into a gated community which is right next to the dealer read more

Audi Meadowlands - Audi A4 - Car Dealers Near Me - Secaucus, New Jersey

HORRIBLE EXPERIENCE !!! I have been looking to purchase an SQ5. Finally decided on the one I saw at this dealership and OMG WORST decision. I found the car on CarGuru, called the dealership and went in with my husband to see it. Via email, we decided on a price and I came back in for the car the following week. I was told the morning of the pickup, to go to the 425 address and not 4700 where I saw the car. Not a problem. We get Audi Meadowlands, entire process was rushed; I was told my questions would be answered after the paperwork part of things was done, which was fine, but at the end was not since said questions were never addressed. I got a 2-minute lecture on the vehicle from Aaron my sales personnel because dealership closed and everyone left after the signing. Never met the manager, just Aaron. The woman who handled contract signing even had a different interest rate than was discussed, and my husband called her out on it. Then the next drama: I am told I need VIN verification, and have to drive the car to Ohio MYSELF and do that before I can get permanent plates. Mind you, down payment, registration fees and added coverage were already paid for, and during that whole process, NO ONE mentioned anything of the sort to me with this VIN thing before or during the purchase. I had to run around calling Ohio DMV myself to figure all this out. Aaron on the sale date said he would call me back in 1.5-2 weeks for the permanent plates. I am from Ohio, with driver's license, permanent home address and insurance from Ohio. I'm going back and forth and the sales guy Aaron told me "This is too much and it's been one thing or another with you since I started dealing with you and you should just return the car, I'll talk to my manager to see if he'll take it back". YES...that was said! The audacity, like he gave me the car for free or was doing me a favor. I am so over this dealership it is unbelievable. Getting a car I want should not come with this headache. read more

Alex Kyriakou was fantastic- I purchased my new 2018 Audi Q3 and couldn't be happier. Alex was able to answer all my questions and concerns. He was able to find me the perfect fit. My favorite thing about the entire experience is that I did not feel like the staff were pushy! I have had bad experiences in the past and am happy to same this was pleasant! Alex paid attention to detail and was available to answer all of my questions. Thanks for the positive experience. I highly recommend Alex and Audi Meadowlands! I will be sure to refer others :) read more

James was a great salesperson! Easy to deal with, detail oriented, and gave me an amazing lease price! Honestly, we came in to test drive the car as I wasn't sure whether to go with Audi, BMW, or Benz, and he made the experience so comfortable while the car literally sold itself. If you go here, make sure to deal with James as he made our entire experience perfect! read more

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Bought a car over 3 weeks ago here. Since I am a CT resident I had to get the VIN verified. I sent in the paperwork and I have not heard anything back. I have called multiple times per day and I cannot get ahold of either of the men who helped me on the day. Neither Manny nor Christian have returned my calls. My temporary plates are expiring soon and I have no registration for my car. I also never received copies of the paperwork that was signed. Christian said it would be mailed to my address. Nothing has been done and they have avoided returning my calls or answering any of my questions. Very unhappy with the service I have received. read more

Terrible sales ethics. We called in advance to check the availability of a specific used car. We were assured the car was there, and we agreed that we would show up in about 1 hour to check out the vehicle. When we arrived, the salesman, Nelson, who had assured us the car was there now tells us the car is unavailable because the manager took it home for the evening. "Why don't you come back tomorrow to check out the car, or check out one of our other vehicles?" I am absolutely disgusted that they 1) lie to you on the phone to get you in, 2) are willing to waste hours of your time 3) are taking unsold vehicles home for their personal enjoyment while putting extra miles on the car you intend to drive. DO NOT GO TO THIS DEALERSHIP!!! read more

If the fact that I have just leased my 4th Audi from Audi Meadowlands has any bearing on my opinion and impression of this dealership, then let it be known right here and now. My sales associate, Marilyn, is as forthcoming and professional as one can only hope for. She works with you to find the right vehicle for you. She helps you understand the processes and procedures of buying or leasing a vehicle, but most importantly, she is very direct and businesslike when dealing with her clients. My most recent purchase, a 2015 Audi S3, was one of the easiest and straightforward transactions Ive ever had. Everything from vehicle acquisition, to closing paperwork was flawless. Upon delivery I dont even think I was held up for more than 20 minutes before I was able to get into the car for a quick tutorial and then head out for the ride home. Like I said, this is the 4th vehicle Ive leased through this dealership, and it certainly wont be my last - and Id like to note that I live about 45 minutes away from this dealer, with 3 other Audi dealerships within 20 minutes of my home. That says it all in my opinion. Thanks Audi Meadowlands and Thanks Marilyn! read more

Bought a car here from Michael Boden, who was extremely helpful over the phone. Would highly recommend him as we were able to negotiate everything before coming in and picking up the car was super smooth. Thanks for everything, Michael! Love the car by the way. read more

Friendly, welcoming, efficient, professional. I brought my A5 in for its 10,000 mile checkup and waited while everything was quickly taken care of. Every brief interaction I had with every person there was pleasant. Worth driving a little out of my way, I will be back. read more

Thank you very much for audi care to my 2014 Audi Q7.the service man very nice.good dealer by audi meadowland...thank you.. read more

Audi Meadowlands - Good service.than you for Audi care.and dealer - Car Dealers Near Me - Secaucus, New Jersey

Courteous, professional. Know how to treat and keep their customers. Been doing business w Steve Siegal for six years now. Thank you for always making it easy! read more