I went in to buy a car but the dealer had a different plan for me. He was pretty interesting and must have been some kinda alpha-male football captain kinda guy because he completely ignored my thoughts and pretty much shut me up and wanted me to follow his plan/scheme. Here's how his scheme works. He saw I was driving a luxury car - e.g., mercedes. It was on lease and I wanted to return the luxury car and buy a car of my own. He said he'll sell me the last VW car in the lot but in exchange he wants me to trade in the luxury car (which I don't own). I asked how this was possible? I mean..I don't own it. And here's the scheme. I trade in the car and I get a credit of $18k. But I don't get to keep it. The $18k goes back to the Mercedes car dealership that owns the luxury car. Now I pay the $20k for the VW I want to buy. So in the end I pay only $20k and he will sell me the last car on the lot. Sounds like a good deal huh? He gave me a long list of confusing numbers that looked like this: $18,000 $2,100 $20,000 $500 $18,000 _______ $21,500 Very long list. It says nothing about how the deal works but he tells you to look at the last line and that's how much you pay - e.g., $21.5k The two lines repeating $18k means $18k going to me and $18k leaving me so it balances out. But he doesn't tell me this. I try to ask questions but he'll talk louder than me and shuts me up (like a true goomba alpha male). I call another VW dealership that's known of honesty. They tell me the trade in is that I get the $18k credit but the Mercedes dealership will need to be paid in full. If it's more than $18k, then I own Mercedes the rest. The Mercedes was like $90k. If I get a bill for the remaining $72k, I have to pay because I would have sold the car to the VW dealership for $18k. I protest to the cops but VW could say I so desperately wanted to last VW on the lot that I was willing to sell the leased Mercedes for $18k and agree to pay Mercedes the rest. Think about how much money the VW dealership would have made if this deal went through. I said no to the deal but I feel sorry for others that bought into the scheme. I mean..this dealership must have a loads of these schemes which, if only one gets done, means loads of $$$. Buyer beware. read more

I bought a used 2015 Nissan rouge three weeks ago. Ever since I bought the car, the rear view mirror has fallen off a total of 5 times as I'm driving on the highway. The best the manager could offer me was an adhesive which clearly isn't working. Two weeks ago, when I came there to get the adhesive put on, the manager told me that he would be able to replace the mirror if it ever fell off again. This being the fifth time it fell off, I called the dealership and the manager told me that he will NOT be replacing the mirror. This is clearly a safety issue i've been dealing with and it is ridiculous that they cant even replace the mirror. Imagine you have a young daughter who's a new driver and recently bought a car with this issue. These are people are absolutely ridiculous, their attitude is nasty and I would not recommend them to ANYONE. The mirror probably costs around $60. How cheap of a dealership can you be to not spare that kind of chump change on a new mirror??? I'm not asking for too much. This is a safety issue that has put my life at risk on the road multiple times. These people don't care about their customers' lives. I could have gotten into an accident on the road with my rear view mirror falling off like that. If I knew this is how they treated their customers I would have never came here. Save your time and go somewhere else !!! DO NOT BUY FROM HERE !! read more

Just go anywhere else. Unresponsive and unprofessional manager, had a horrible time trying to get in contact with anyone to return my lease. Seems like someone is always on vacation or out of the office. Staff is nice though. read more

Christian was fantastic! So helpful in the entire buying process and in finding us our perfect car! This was our first Volkswagen purchase and he made the entire process so seamless! read more

This was by far the best car experience. Alex was amazing from the start and a pleasure to talk too. He helped me switch from my Jetta to a Tiguan. He Knew how much I wanted to spend and helped me stay in that budget and went over different financial prices with me. Most definitely would recommend alex to anyone who's interested in getting a VW. He's the best!! read more

I've had no issues with them as I bought my car from this dealership in 2020, however, not only did they not give me a spare key, the key that I had for a mere 3 years broke as I was taking it out of the ignition. I was told misinformation which caused my brand new key that I bought not to work (it worked one time then it didn't) because of this I missed two days of work. I called Monday morning since they hung up on me Friday evening right before they closed, and spoke with several people including the general manager. I believe the names of the very rude and unhelpful people were Beverly, Lexus & Don. Due to the misinformation I was told it cost me time and wages which they refused to make right or offer any type of discount or compensation. They were all very rude due to the 1 star review I left Friday evening after being hung up on and stranded without a car since my brand new key didn't work all of a sudden. They refused to make things right and were very unprofessional about it, essentially calling me a liar stating that what I was told makes no sense. Like I said, I think this place is great but the people at the service/parts center are super rude and not accommodating whatsoever. I got my key programmed from a local auto locksmith as I much rather give my money to a small business that treats their customers properly. Now they are saying I'm extorting them because I asked them to make their wrong doing right and they did not, in return I'm leaving an honest review. It's called freedom of speech not extortion. The service center here is an absolute nightmare to deal with so unprofessional and extremely rude right off the bat due to an honest review I left a couple days ago. read more

Upon my Tiguan lease expiring, I decided to go back and take a VW Alltrack for a ride (which is a car I had been looking at for awhile). After the test drive, I sat down with the salesman and started to go over numbers. It was more than I was willing to spend, and though the salesman was very knowledgeable and seemed to be a very nice guy, it ended up becoming a high pressure attempt at a sale that just didn't sit right with me. Three days later, I bought a CPO Alltrack elsewhere with only 4k miles on it, and had a much better experience that has left me feeling good about the whole process. read more

What a great experience from start to finish. Don Chittum the General Manager and Paul Perado were awesome. They took there time and got me the car I wanted . I guess there is a reason they have great reviews it starts with leadership . Thanks for the great experience read more

I initially submitted 5 stars at the request of the sales rep the day I got my brand new 2022 Tiguan. The sales rep and team were nice and professional, except for one very big problem...they sold me a lemon! The car is defective. The car worked for 1 day, and then the parking brake malfunctioned. I was able to get the car to the service dept, where they looked at it for 2 days, identified the problem, but couldn't seem to figure out the cause and took no action to make any repairs. I took the car home last night, and now the car is once again inoperable in my driveway. When I informed the GM Donald Chittum that they sold me a defective car that only worked for 1 day, and that they needed to either immediately fix or replace it, or refund me, Don told me to take it up with corporate and call customer care! Wow - is that stellar customer service or what? They're your best friends when swiping your credit card and signing that contract, but the second you drive off the lot, your car could blow up and they could care less. All fairness to the service dept - they seem to be trying to fix the problem. But that's not really the issue. Don and the sales department at Jack Daniels VW sold me a defective vehicle that broke after 1 day, and when it was brought to his attention, Don told me to go fly a kite. Instead of stepping up and doing the right thing, Don seems to believe that implied warranties don't apply to his dealership. Once you roll off the lot, whether the car works or not is of no concern to Don. Meanwhile, it's back to the service dept on Monday. More time I need to take off of work, aggravation, time wasted. If you like flushing your money down the toilet and being treated like a piece of garbage, I got the dealership for you. Thanks, Don! The 2021 Customer Satisfaction Award that you proudly display on your homepage is spot-on! read more

My husband and I bought a Jetta from this dealership a couple of weeks ago. We were extremely happy with the salesman, Alex Aleksich. Alex was exceptional. He was clearly motivated to sell us the car we were looking for. He took the time to listen and understood our expectations of both a vehicle and the price we were willing to pay. He had product knowledge and answered our questions honestly. Alex had excellent communication skills and worked hard to find us the vehicle we were looking for. He is an asset to Jack Daniels Volkswagen. We would absolutely return to this dealership and request Alex. We gave a three star rating because we did have a service after sale issue. It was a simple issue involving the second key for the car. We did receive the run around and unfortunately, the sales managers and general manager, who could have easily solved the problem, chose not to. Alex Aleksich, Taji from the service department, and John Nunley, the Chief Operating Officer, were VERY helpful in solving this problem for us. read more

This company stole $211 from me, I would NOT recommended using them for any reason, steer clear! I bought a brand new VW Atlas from Jack Daniels in August of 2018. In February of 2019 I brought the car in to be serviced and drove a loaner car home for the night. I live about ten miles from the service department location, drove straight home and the car sat in my driveway in suburban N.J. for the night. The next morning I drove the car back to the dealership, picked up my car and all was well- or so I thought. A few weeks later I received a charge on my credit card from the dealership for $211. No explanation or phone call, just the charge. When I called to complain, I was told the charge was for an overnight parking ticket in NYC that we had received. I said that's impossible, the car was in my driveway all night in N.j. I was then told the woman who takes care of that is not there and she will get back to me. She did not get back to me, so I called again the following week and received the same answer. My husband and I began taking turns calling for several weeks and were continually told the woman who could help us was not in the office. Finally after a few months (yes, months!) we got a hold of someone who let us know yes in fact, we were charged in ERROR and it was actually another customer who received the ticket. We will received the money back on our credit card by the end of the week. No refund issued, called the following week, again told it was coming. Again no refund, called the following week, and the woman who couldn't help was not in again. The run around began again and no one knew what was going on. This went on throughout the spring as we continued to call, and were told the money was coming. By the end of spring the story changed, and now we were going to receive a refund via check since too much time had passed. I confirmed my address and was told the check is on the way. Again no check, calling every week to find out the status, only to be told I would receive a call back with an answer. I never received a call back. Finally in the beginning of July (FIVE months after being promised the $211 that was stolen from me) I brought the car back to be services due to a recall. This time I spoke with a manager, Joseph Stuetz, who essentially blamed a changeover in corporate and apologized profusely. He said he would personally take car of getting me my money back. I received no money. I followed up weekly, maintaining a positive and polite attitude. Mr. Stuetz returned one call, apologetically promising my money was on its way. He then passed me off to one of the company's customer service representatives, who insisted she would get to the bottom of the issue and provide the payment. It is now September 18, I was emailed a check request dated 9/10/19 for the money owed to me. My husband visited the dealership today to fix and issue with the car and was told we will now get a service credit rather than refund. I have never in my life received such poor customer service. This company STOLE money from its customer. That is no way to run a business. I would NOT recommended buying a car or bringing a car to this awful facility. The company and the people who work there are unprofessional, immoral thieves. read more

Jack Daniels Volkswagen - This was emailed to me, I never received the money. They stole $211 from me. - Car Dealers Near Me - Paramus, New Jersey

Unfortunately, if you deal with Jack Daniels Volkswagen, be aware that you will be charged a fee to sit and discuss simple interest rates for a possible lease-buy out. Paul (salesman) failed to inform me that there was a $189 fee associated with the safety inspection; he told me I needed to discuss any numbers with him in person. He also refused to discuss any numbers over the phone and reiterated that I needed to come in person. During the process, they assumed many things without asking me. They added various items without questioning whether I wanted them or needed them (certification of the car, gap insurance, etching, etc.), making the entire feel very condescending. After a gruesome two hours of back and forth, they drove me back to the service department since they made no effort in bringing my car back to the dealership. The service department then required me to pay $189 for the safety inspection that they suggested I get and made it sound like a courtesy inspection since no one ever mentioned a fee, nor did I agree to sign a document beforehand. No one mentioned this fee during all the phone calls, emails (not once). The Jack Daniels service department also failed to provide me with a quoted invoice as I dropped it off to warn me or make me aware of a fee. I spoke to the salesperson, manager, general manager, and they all lied, saying that I was made aware of the fee. No one in their right mind will sit with a dealership to discuss interest rates that I insisted on getting over the phone for $189. In the end, the best they could do for me was give me a discount and pocket $150 out of my hard-earn salary. read more

Worst dealership EVER!!! No service. Lack of communication between Sales and Service. Would not purchase another car from this dealership.

While the sales team seems nice at first they are a total scam. They didn't have the model/color I wanted but had me put down a $1,000 deposit and said they would swap for one and it would take a week, maybe two, because there were several at other dealers. A week went by and no one checked in. I reached out and a few days later they said they were still waiting to hear back. Two weeks then three weeks went by. At this point inventory was getting low due to the chip shortage. I finally got my salesperson on the phone and they admitted no one wanted to swap because of the shortage. They could have told me that weeks earlier. I found the car at another dealer two hours away and informed the local dealer I would be buying the car there and wanted a refund. It has now been a month - with many emails, phone calls and broken promises - and I still have not received my refund. They have stopped responding to my requests and I have had to challenge the charge with my credit card company. It's absurd. I've had other dealers in the past try to locate a car unsuccessfully and they refunded my deposit within a few days. The sales manager never responded to my complaints and the sales associate just came up with excuse after excuse. I wish I had just gone to another dealer who had the car in stock even if it meant traveling further. The salesman seemed so nice when we went in to inquire about the car and test drive it that we wanted to give him the business. But I will never make this mistake again. Buyer beware. On the flip side, I highly recommend Toms River VW. They had one last car in the model/color I wanted and held it while I drove two hours to get there. The sales and finance staff were incredibly nice and didn't try to push any extras on me as many dealers do. read more

I brought my car in for repair in November of 2019. My car was not returned to me until late March 2020. That is 4 months. During that time they made me switch loaner cars 3 times. Even though I had used less than a tank of gas. They promised the car at least 4 times and were wrong 3 times. They sent me a Coupon for a new battery discount and would not honor it. They also misdiagnosed the problem at least 3 times. The Service Manager called me an extortionist for asking for a reduction of the exorbitant repair price. Since then I have sent many emails trying to resolve the situation but never got a reply until today when some moron there threatened to report me for emailing them. Report me? To whom? They are morons. If all the mechanics in the world died I still would not set foot in this den of clowns and thieves. read more

I stopped by to purchase a car. The check was in hand. When I arrived at the location, there was some rumbling as to who was going to work with me. I think they were bickering about who gets the commission. After waiting for about 10 minutes without help, I left. I bought a car on Carvana that night. Went smoothly. My wife purchased a car at Jack Daniels and that went well for her. My experience wasn't so great. read more

Go to Joe Heidt VW in Ramsey and see Marilyn. You'll get the better deal with them than at Jack Daniels. We went to jack daniels ready to lease our third car with them and considering we have perfect credit they offered us a bad deal (we worked with Scott by the way) it still upsets me because the numbers shared were offensive. We ended up with a Tiguan at Joe Heidt for way less than he was offering us for a stick shift Jetta. We were disappointed as returning customers but glad to know we had options in the area. read more

Do not request an online quote from this dealer and expect it. I was interested in leasing a vehicle from here and using my current lease to trade in. The person that replied to me requested my vin to see what my car was worth. Fare enough, but asking me for my last 4 of my social? For what. I haven't even gotten any info from the online quote I requested. So when I questioned it, all I hear now is crickets . I guess I'll take my business elsewhere. read more

This place is a big scam stay away from this dealer. They waisted my time, and the GM is a horrible person not professional. read more

Honesty is not a virtue of this dealership" To all new possible customers. Kindly be aware that honesty and customer services is the last thing that this dealership honors. The entire sales, management and finance group are there to work with you with a smile and then change the entire deal.... I WILL NEVER PURCHASE A CAR FROM THIS DEALERSHIP!!! BEST OF LUCK TO ANYONE CONTEMPLATING TO DEAL WITH THEM!!!! read more

Truly if I could give this place zero stars I would. To start, walking in, half the staff is maskless. My family has done business with this dealership for our last 4 Volkswagens and this is the end of the road. The staff is an absolute embarrassment and should be ashamed of themselves. They push horrible horrible deals on people and try and manipulate you. The management is INCREDIBLY rude, they over charge for vehicles and just don't care to make a sale. They were pricing a used, non certified vehicle 3k over the highest KBB pricing and had no care about it. No willingness to negotiate. They try and confuse you with their breakdowns and their fees. They make you wait over an hour before actually showing you the price of the vehicle and try and emotionally wear you out so you give in. They worked on a breakdown for me and at the last moment corrected the VIN and the pricing jumped up. I feel bad for some of their sales guys because they're trying hard, but have absolutely no ability to work with customers because of management. I urge you to PLEASE do research, price out the vehicle online, and take the drive to get a good deal. While sitting at the table (for my 2.5 hour visit) In two minutes I priced out the car I wanted online, found it an hour away and showed them the pricing on it. A salesmen at a different dealership gave me this offer instantly (that was verified) and they didn't care. "Why would you drive an hour?" They asked. When I say I literally texted this dealership and they sent me over a better deal in less than 10 minutes I'm not exaggerating. They try and trick you and wear you out to get you to buckle and sign a bad deal. You have to chase their salesmen down to even get attention. Please don't waste your time. They don't care about you and want to just make as much money as possible. Believe the bad reviews, and look elsewhere. read more

Great experience buying a 2019 VW Jetta from Jack Daniels VW. Jose and Doug were absolutely wonderful to my husband and daughter. They went above and beyond to ensure that she got the car she wanted at a great price. My daughter knew this was her car once she test drove it. The safety features- back up camera and blind spot mirrors- were what put the VW Jetta above the rest. There was absolutely no pressure from either Jose or Doug on purchasing the car. The entire experience was stress-free, informative, and exactly what we wanted from car dealership. We also purchased the tire package since she is a new driver and it just made financial sense in the long run. Considering buying another VW and guaranteed it will be from Jack Daniels VW. Thanks so much! read more

Ysrael in the service department is the best. He is extremely helpful and is a pleasure to deal with. I will be sure to bring my vehicle to him in future appointments. read more

HORRIBLE DEALERSHIP/SERVICE CENTER.. I purchased a used 2019 Buick from them on 11/23/22. It had a broken passenger mirror that they said they would fix and put it in writing on the contract. i kept calling them to see when i could bring it in and they told me that they were still looking for one because it cost more than they thought. At one point they stopped taking my calling and emails, until i cc'd the GM. They finally got the mirror 27 days later and scheduled me for the repair. i dropped it off and had to call several days later to find out what was going on and they said it would be ready that evening. On my way there they called me to say the mirror was the wrong color and that they'd have to send it out to be painted. Again, several days went by without any status.. I called the service center and was getting the same run around by the customer service rep that was handing my car. I must have trying to get him on the phone at least 10 times over 4 days. All they would tell me is that he's busy and he'd call me back, which of coarse he never did. I finally had to find out the body shop name to get status on the car from them. They told me that they were waiting on a photo from him to verify the color and paint location on the mirror. Thank god for Brian Abrams the salesman that i worked with. i contacted him and he took the photos and we were able to get shop to finish the mirror. Brian is the only one that I dealt with that was worth anything. To make things worse, the day I bought the car, they said it would be a few hours because they had to do the "Prep clean up", oil change and safety inspection. I waited and when i got.. it wasn't washed, but i thought "no big deal" little did i know they didn't doing any of these things. On my way home from when they fixed the mirror, my "change oil soon" display came on so i decided to take it for an oil change the next morning. I know the Manager at the oil change place well and he called me over to show me that the car was over a quart short on oil and it was very dirty. He also showed me a transmission leak that they definitely would have seen if they had done the inspection and oil change. THIS PLACE IS HORRIBLE AND YOU'D HAVE TO BE A FOOL TO BUYER OR SERVICE YOUR CAR HERE. read more

Hopefully this review will give you an insight to the kind of people you're thinking about doing business with. Worst buying experience ever. Not because I traveled almost 7 hours out of state, but because I was sold a car without a title and was unable to legally drive it for 3 months. Jack Daniels never got it signed over to them when the previous customer traded it in so they sold me a car they didn't really have possession of. We only found this out once we got the Attorney General involved. After 3 months and 3 temporary registrations later, we were told they can't give us another temporary registration, rendering my car legally undriveable for the next 3 months. Over a month later on a 3 way phone call with a DMV Investigator, and TINA VALENTI, a sales manager at Jack Daniels, Tina promised us a loaner car that would be delivered to us for the inconvenience. Literally the only positive thing they did. But it didn't last. The next day, the sales manager TINA VALENTI called us without the DMV investigator present, saying we don't deliver loaner cars outside a XX mile radius. Keep in mind we traveled 7 hours to buy the car and were in the middle of planning our wedding and now our only reliable source of transportation is undriveable due to this nonsense. So how exactly are we supposed to get this loaner car? Thankfully a family friend let us borrow their car for the next few months. Still with no title in hand, I was unable to drive my car I was still paying for, for another 3 months until the title finally came in. The previous customer had to be tracked down to have them sign over the title for Jack Daniels to be able to sign it over to me. After 6 months I was finally able to drive my car I'd been paying for the whole time. Over that course of time, Jack Daniels couldn't have been more useless and unprofessional. At the beginning of this debacle, our sales person Mike, who according to their website doesn't work there anymore, or atleast that specific dealer, became very misogynist with my wife and was told to not communicate with us anymore by his manager. The day I "bought" my car he smelled like alcohol before noon. That should have been my first red flag. TINA VALENTI, the sales manager, was helpful at first, but quickly defined herself as quite useless as well refusing to call us back and answer the phone in our efforts to get a title. DONALD CHITTUM, the GM, doesn't allow his number or email to be given out by the receptionists. Making it frustrating when his subordinate managers are impossible to get a hold of and are refusing to take your issue seriously. They got my money and now it's not their problem, is what I was all but told. If they put my wife and I through this kind of run around, we're not the first and won't be the last. However, hopefully this review will give you an insight to the kind of people you're looking to do business with. Even if the price is attractive, there's hidden fees and literally no customer service until you get the Attorney General involved. Please do yourself a favor and run away. read more

Great service. Jack Daniels was actually my second stop of the day. I went to a different car dealership earlier in the day (different car brand). I had a 2010 VW Beetle, I already owned, and was looking to use the book value to get myself set up in a brand new lease. However those salesmen at that particular car dealership were vultures and tried to drain me for every penny. Needless to say, I walked out without making a deal. I was aware of VW's Sign & Drive event, and already owning a VW, I thought why not. I walked in, with no appointment, and was matched with Vernon to be my salesman. Vernon was great -- extremely personable. He really worked with us and got us a highly competitive offer, one that I could not turn down. I walked out the door, saying goodbye to my Beetle, and saying hello to a 2017 VW Passat SE. It's a beautiful car! read more

Jack Daniel's Volkswagen has been the worst car buying experience I have ever had. The first sold me a vehicle that was not street legal and couldn't not pass inspection. It took weeks of back and fourth before they took the other vehicle back and sold me a different car. After I got a different vehicle I had multiple issues getting them to get me me plates. They kept giving me the run Around on why my plates where not ready. Had to tell them I was taking legal action before my plates finally showed up. Several months later I needed to get my vehicle serviced. The service center kept screwing things up. They would have me show up and then tell me your car needs to stay for multiple days and didn't even inform me about loner vehicles. I had several failed attempts due to there lack of information before I finally went there and they tried to charge me money for a loner car. This is something that should have been told to the customer before they go to the service center. There GM is a con artist there are multiple reviews where he calls everyone a liar Evan after they show proof. These guys are slime balls and I would never do business with them again. I will make sure everyone I know never does business with them. read more

Leased a Tiguan in June and still have not received my NYS registration. If you like to be ignored by the sales team come here. If you want to be promised to get phone calls back by multiple managers come here. if you want to buy a car and can't drive it because of no tags. Then come here. This is the best place to feel like a nobody. They will lose my business over 3 dollars. Absolutely unhelpful and unprofessional. They gave me a car with an empty tank and promised to repay me, but guess what these sleezebags did? yep not send me my reimbursement and ignored me. read more

Can't say enough about my experience today. Our salesman was Doug who was laid back and not pushy. We started out looking at a used Jetta but decided on a demo 2021 Passat. The whole process was smooth and not stressful at all. Justin the sales manager was easy going and again not pushy or annoying!!! Finally the finance guy Calvin was informative and helpful in additional warranties that would work best for my family. I was unsure about going in with some of the reviews but I was very pleasantly surprised with my experience!!! They also let us "borrow" the huge red bow so we could surprise my daughter!!! 10/10 experience-DEFINITELY RECOMMENDATION read more

Jack Daniels Volkswagen - Car Dealers Near Me - Paramus, New Jersey

ANYONE needing a VW, should go to Jack Daniel's! They went above n beyond making sure every detail was perfect. They are the BEST. PAUL was my salesman and he was absolutely the salesperson you want when you DON'T want to be bullied or pressured. I will be a loyal customer from now on! read more

I recently purchased a vehicle from this location and had zero problems during the entire process. I left happy as a clam, excited to drive my new VW Jetta. My entire positive experience turned to crap when my car got impounded for not being registered with the DMV. How you say? Great question! How is it possible that my registration was not valid since I purchased it straight from a trusted dealership? I am still waiting for an answer to that question. My car got impounded by JC's sheriff's department which meant I had to find a way to go to the sheriff's office to obtain a release form. After getting the release form, I was told to go to the impound lot to retrieve my vehicle. The catch is, the sheriff's office was not allowed to release my vehicle until the registration was fixed. The odd part is that on my registration, everything seemed to have correct information. This was not the case when the police ran my plates. Someone at this dealership royally messed up and failed to transfer the vehicle out of the dealership's name and into mine. Thus, having the plates unregistered to me and gave cause for cops to impound. After countless back and forth calls from this dealership, the error was fixed. I asked the financial department to assure me that once I got my car taken out of the impound lot, I would get my money reimbursed. They confirmed and I went through the motions of getting my car released. After begging friends/family to take time out of their schedule for rides and paying for ubers, I finally got my car back. Now the final step of getting my money back is where this dealership ultimately failed me as a customer. After almost an entire week of calling numerous times, the receptionist assures me I will receive a call back - never did. The only reason this was finally escalated and ultimately on its way to being solved was because of my persistence in calling and demanding my money back. Moral of the story: this dealership may or may not mess up the DMV process, leaving you royally screwed with authorities wherever you go. Beware. read more

I should have checked yelp and not google before coming here. Terrible dealership that will lie to make a sale. Sold me a "stock" golf R with warranty left only to find out that it's tuned and the warranty is voided. They've since posted replies to other negative reviews claiming that I was abusive, that I've agreed to remove negative reviews, etc. They also seem to say the same things about others who leave them bad reviews. The people here are incompetent, the GM, Don is a clown, and I'll never buy another VW after dealing with this. read more

Left the dealership last night with a 2019 Jetta SEL. I had inquired about it a few weeks back online, and Alex reached out to me. I finally made time to go in and when I got there for our appointment he had pulled the exact car I had inquired about online, ready to test drive, and we left right away to test it out. They take you to the service department during test drive to see it, which I thought was a nice touch. Alex showed me all of the perks of the car, how everything worked, etc. We then went inside to work out details with my current Audi lease. They worked with me on final pricing and details and the experience was pleasant the whole time. I had an idea in mind of what I wanted to put down and what I wanted for a monthly payment, and we got into a range I wanted, with a few other great incentives thrown in. Alex is very nice, and very personable, and really breaks the stereotype of car salesman (my family owns large car dealerships, so even my own family members fall into that stereotype, trust me haha) I honestly can't recommend Alex enough!! read more

Vaton Huggins, a very nice car salesman. He worked with us to meet our budget and at the end of the day we made the purchase. He really did an outstanding job trying to meet everything we needed. We end up buying an used 2017 Jetta with very low mileage. We hope that our new purchase is truly what we are expecting in performance and durability. Our records show good maintenance, I will definitely update this review should anything arises. The Financial advisor was very pleasant as well and explained everything to us. One negative,the GM never introduced himself... PS: The parking attendant was very corteous. read more

Bought a 2021 VW Tiguan 2 days ago. This is my 3rd VW and the 2nd I've bought at Jack Daniels. Both times, I had Scott Zukowski as my salesperson. He was very informative, patient and just an all around nice guy. Dealership is run smoothly and everyone was a pleasure to deal with. I will return to this dealership without hesitation in the future for my new car and service needs. read more

Contacted them about purchase of a new car. Thousands over MSRP:(( Total scam. Buyers be wary. read more

Antonio was great to work with. This was my first experience with Jack Daniels Volkswagen and they'll forever have my business.

Customers BEWARE!! I purchased a vehicle back in August 2023 and it is now February of 2024 and I am still waiting for my registration and plates!!!! They refuse to help and give me any other options. They have no good reason or explanation for the unreasonable delay which I have never experienced in my life before with any other dealership. This only makes me think there is something shady and wrong with the car or it's title. They have been telling me every week for the past 5 months that they will get it to me by next week and it's all been lies. This has been a complete nightmare. The police have been involved and now I'm in the process of hiring a lawyer because I have no other other choice. I have to file a complaint with the NJ consumer of affairs and the motor vehicle. Please do not shop here unless you want to take the risk of having to go through this miserable headache. They don't even deserve the one star but to post I had to. read more

Terrible dealership in terms of service and integrity: - Their sales associate, Roland, intentionally took my car keys with him to make sure I wait for him to finish with another customer and I ended up waiting almost an hour outside in a hot summer day - Lied to me by saying that the Atlas 2021 models wasn't going to be available before months to push me to buy an older model. Guess what, it was available in the market at almost every dealership in NJ - They took $500 deposit from me and literally stole this money. Have been trying to get it back for the past 3 months with no luck - Tried to convince me to put the least downpayment claiming that this would be the best for me when it was the best for him to maximize the interest on the lease. read more

Had a problem with my son's used car- Called, Juanita answered the call. Outstanding customer service! Kind, helpful, didn't try to sell us anything. Very nice to my 17 year old son. When it's time to buy a new car- I will be returning. She is a true asset to you business. read more