Its facilities like this that give car salesman a bad rep. Terrible service and integrity, they don't sell, they push and the second the transaction is complete they GHOST you and screw you of your initial deposits. read more

Terrible dealership. Do not believe when they say that their are no cars available and you need to pay over MSRP for their cars they have...plenty of cars available at other dealerships. read more

Upon leasing a new vehicle for my family I found no better dealership then Jack Daniels VW. We had the pleasure of working with Anthony and Greg and after getting the vehicle of our choice (with all the bells and whistles) we couldn't be more satisfied. Anthony and Greg went out of their way to work on scheduled off days and after hours to get the vehicle to us in Northern New Jersey. We are very thankful as a family to get a new vehicle through Jack Daniels VW. We highly recommended this dealership and plan to use the Jack Daniels Brand for years to come. read more

Jack Daniels Volkswagen - 2021 VW V6 Atlas Premium 4 Motion - Car Dealers Near Me - Paramus, New Jersey

Unfortunately I could not buy a car, due to personal reasons. Everyone I worked with was very helpful, and the business manager Jaime was a great guy. Put things in perspective and helped me as much as he could. Would definitely recommend going here. Personally I wanted a Jetta, since I like the design and the feel of it. There was some very good prices, but I need to save up for a while. read more

Jack Daniels Volkswagen - Car Dealers Near Me - Paramus, New Jersey

They are the worst to work with and sell you shitty used cars! They aren't there to help you and keep making you go back and forth from service to sales! read more

I wouldn't buy / lease a car from this place if it was the dealership on earth. Especially a used car. I had a buddy on the inside who said they 100% roll back odometers on returns! And it should be renamed "Jack Daniels Frat House" - the sausage party where nothing gets done! read more

I have purchased my GTI at this dealership. The experience was OK but my review is for the lease return process. I was told by VW credit that I can stop by and return my vehicle. I did just that. When I came in, the GM Don Chittum told me that I had to make an appointment, he could not accept the car and basically was rude, arrogant, patronizing (any other adjectives you can think of, he was). Don also told me that is the company policy. Perhaps. But I am YOUR customer. I am thinking of coming back to buy another car from you. That is not the way they are thinking of customers here. Every sale is for that moment and after that you are a NOONE. I got on the telephone with VW credit and explained the situation. The rep got on the telephone with Don who told her that they already had 25+ lease returns that day and had no room in their lot. That they were booked 30 days out the lease returns. Interestingly enough there was not a single car in the lot that was a return or at least a car with no license plates. After I got back on the telephone with VW Credit rep, Don started screaming out "Hey, what is your name Sir". and continued to act like a used-car salesman. After going back and forth for a while longer, and I was ready to walk out and go to another dealer to return, the god of Jack Daniels Motors accepted my vehicle. Well guess what. While I was seriously considering getting another VW, It WILL NEVER be bought from this dealership. If you area potential customer, you will only be treated half way OK until the sale goes through. Then you are irrelevant. This is a horrible place where you will get no service, respect, or consideration. Go somewhere else where customer means something. If I were the owner of this dealership I would seriously look into the HR practices and retrain their management. read more

Don't waste your time shopping from JD VW unless you want to get taken advantage of. They tell you one price when you agree to lease then when you come in to pick up vehicle they say that price has changed due to a credit review, and then add on extra charges on top of that. Dishonest to say the least. read more

Called ahead of time to make an appointment to try and test drive a vehicle. Once inside the sales rep I had spoken to was "busy" so I got stuck with an incompetent rep who proceeded to mention to me that the model car I wanted to drive wasn't on the lot. To which I replied I had called ahead of time and booked an appointment. Guess my time has no value here. It gets better. After wasting my time telling me all this. I ask to get specific numbers on an SUV to see if it's worth buying but for some reason the same "Rep" who shall remain nameless refused to. Not only did I waste my time here on a Saturday but after blatantly lying to me u refuse to give to sit down with me and talk numbers.... Please give me a break, a white sales Rep dealing with a minority and this is the bs I get..... read more

These people sent me an email meant for someone else. They escalated that into a series of insults, then threats when I responded, and under a fake name took it onto my personal Facebook account. I'd advise you not to go anywhere near them. read more

This my 4th VW (3rd with Jack Daniels) and based on my most recent experience I no longer have faith in their customer service, operations, and more importantly their integrity. This will most likely be my last VW after being a loyal customer for 10+ years. Here's all the facts about why this experience was absolutely horrible. * Took the day off work on 7/5 to turn in my lease and finance a new 2019 Tiguan SE. * Waited 10 minutes just to park since all the employees took up all the open spots and needed to move their vehicles. * Met Roland Merhej outside as I was walking in. Seemed nice and eager to help. He told me to wait at his desk while he was finishing up a delivery. Waited 30 minutes while other employees are speaking candidly and cursing up a storm talking about their personal business. * I knew exactly what trim I wanted. Roland informs me the only car that matched the trim was the showroom model. * After a quick inspection I noticed a ding on the drivers door and was assured it can be fixed via an "I OWE YOU" from the manager / service dept. This should have been a warning sign but I still decide to proceed with the purchase. * During the transaction Roland steps off to deal with a customer service issue where he sold a vehicle that another salesman had already sold. He looked visibly stressed out. * Informed Roland I wanted the shortest term possible. He stated he can do 36 months. When I get to the finance manager it became a 40 month term. With no other choice, I agree since my motive was to pay it off sooner anyway. * 2 hours later the car is brought outside - In the sun, I noticed a few more scratches on the gas cover and hood. Again, Roland assured me they will polish it away when I bring it in for my "I OWE YOU". * I then had to drive Roland to the gas station and back to fill it up before I left. * 7/9 - I notice I'm missing a plastic part for the left side of the trunk. Called Roland and he stated that he will get the part or take the part from another vehicle. I requested to have it ready for me when I pick up my plates. (At this point I'm wondering if my vehicle had been used before). * 7/11 - I get a call at 10:30am from Roland stating they need me to return the vehicle since the car they sold me was a "corporate car" (WHAT THE HELL!!!) and they need to exchange it with a new one. Roland asked me to come in and redo the paperwork on the replacement vehicle. * I call and ask for the manager - Spoke to Justin Pinton and explained everything thus far. He apologized stated that they will deliver the replacement and paperwork to my home instead. * Waited until 5pm, my plans with my kids completely derailed for the day. Roland delivers the car with completely different (less expensive) rims. (SERIOUSLY WHAT IN THE HELL!!!) It was pouring rain so I didn't get to properly inspect the car as well. I get another "I OWE YOU" from Justin to swap the rims the next day. * 7/12 - In the AM after the rain subsided I inspect the car and notice scuffs on the passenger side headlight and on the front bumper. Paid for an Uber to get my wife to work so I could use her car for the day so my kids and I aren't trapped in the house again. * The car gets picked up while I was away and returned at 2:30pm by service staff members with the proper rims. They managed to buff out the bumper but there were still scuffs on the headlights. Apparently now we are all square and Justin will no longer return my calls to follow up or offer any compensation for my horrible experience. * At this point I will be escalating this to the corporate level since Jack Daniel's VW is taking no blame for their abysmal customer service and operational incompetence. STAY FAR AWAY FROM THIS PLACE! read more

Horrible service. Bought vehicle over a month ago still don't have plates or registration. Temporary ran out. Just keep getting a run around. They charge for the service and don't deliver. 1 star is even too good. read more

If I could leave zero stars I would. Do not buy a car from these dealer. 1. I waited 6+ hours to buy a car that had already been negotiated ahead of time. Oh, and I had my 3 kids with me, 2 of which are toddlers. The salesperson knew I was bringing my kids and encouraged it. They did nothing to speed the process and kept saying, it will be done soon. 2. They flat out lied about the process of returning my lease. I was told they would "take care of everything", but then after I signed the deal they said I was still responsible for anything that the dealer found on the car. So when I said, what did you mean by take care of it, they said "oh, we can return it for you." Oh, ok, so I just overpaid for a car bc I thought you were rolling my lease overage into it, but you meant you would drive the car 2 miles for me. FFS. 3. I just checked my credit report and my score went down significantly. Why? VW decided to run 6 HARD pulls on my report. So, they couldn't get me financing at the first bank, so they kept trying until they could? No one told me. If I had known, I would have walked away - OR put it in my husbands name. 4. The car was dirty, not detailed. 5. No one showed me a thing on it. I bought a new car and had to figure it all out on my own. Oh, and it's the most expensive car I've ever bought. Ridiculous. 6. I was dealing with the manager, btw. He looks like he is 25, and still in a fraternity. He's a idiot. Please don't go here. Save yourself the energy, time, money. All of it. read more

I requested for quotes and asked to be emailed and not called/texted, although I Was required to provide my phone number (big mistake). Tina in Internet Sales texts me even after I asked at least 6 times to email me the quote. She finally texts me the quote disregarding my request, but not after asking me where I work referencing two companies (she Googled me). I email her my response to the quote but yet again she texts me to negotiate. She then texts me "I assume your a broker" to which I replied that I was very uncomfortable with our interaction and that I don't think it was a good fit to work with her. She texts me back "I agree". I honestly expected a better experience for a brand like Jack Daniels but it seems their sales team do not know how to handle a virtual sales process and absolutely rude and google you with bias. I ended up buying from Open Road Manhattan Volkswagen because they talked to me like a normal customer. read more

I have been a loyal Jack Daniel's Volkswagen customer since the 1988. I swear by Jack Daniel's service department it is unparalleled. Today is a prime example, my current car is a year old today. Drop bing up and down Route 4 On a daily basis, I picked up a bolt (in the tire). I gingerly drove to the service department in Fair Lawn this afternoon. I did not have an appointment but they got me in, tracked down a new tire and checked the status of my car, I was in and out in 1 hour. The customer service is incredible!!! Great people and great service!!! read more

I'd rather drive to NY (pay more tax) and go to a different dealer then get a car from here. They BAIT & SWITCH- even the sales person I spoke to said this and they lie. "Please tell me what we can do to earn your business" don't believe this. VW of America should demote this dealer and discontinue giving them any dealer cash. THEY LIE -Try to persuade you to get another trim b/c they don't have the car you want in inventory after there by telling you to come in and they will get whatever you want... Believe all the bad reviews. I wish I would have, and not have waisted my time. I'll be contacting corporate - don't you worry. I'll also be buying a different car - Not a VW. read more

Waste of time. Saw a car online that I wanted and was ready to pay cash for... they couldn't find the keys or location of it, or for the other two cars we picked out. Spent more than 2 hours sitting around while we watched our salesperson run around like a moron. Then we finally were able to look at another car (4th time's a charm?!?!) however, they were insulting on the price they offered and it was more than what they advertised online...customer service was beyond terrible!! Left there, drove to Trend Motors in Rockaway and had the most wonderful experience! DO NOT BUY FROM JACK DANIELS! read more

Thugs, thieves and scammers. Sold us a lemon with an unreported collision. Stole our money for an extended warranty that was void (car was never inspected). When the car broke down, the service department claimed they lost all the inspection records. We were forced to trade it in at a loss. Dealer waited until we threatened to sue to refund the money for the warranty. After we notified the bank of their treachery, we were harassed by their lawyers. General manager had the nerve to accuse us of stealing after the bank favoured us in the merchant dispute. Worst scum on the earth from the top down. read more

In August 2017 sold us a used low mileage 2013 VW Tiguan and it turned out to be a lemon. Vehicle history Information showed at purchase was excellent and showed only $27.5k miles. Problems started 5k miles/6 months after purchase and within 18 months had to be towed 3 times because of engine failure. They won't take responsibility for anything. Sold us also the extended 2 year bumper to bumper warranty and then claimed none of the problems were covered. Offered us half the price we paid for it to take it back if we purchase another vehicle after sitting there for an hour and a half. Even though acknowledging we drive the car per specifications and relatively low usage (10k miles in 18 months) Mark the manager was trying to put the blame and responsibility on us - though all problems were for sure pre-existing conditions the car had and were not revealed. According to two independent mechanics, odometer was hacked/rolled back to half the mileage the vehicle was really driven, telling by the issues it has. Would recommend to avoid this Jack Daniels dealership and service center altogether. Proved to be dishonest, bad service, and bad customer relationship. Take your business somewhere else. read more

Update review. I walked in there and the sales people started to talk crap including kacper and an African American guy with dreads. I asked them for a car because they previously sold me a lemon but they tried to highball me with a offer of 800 for a gti that was 2 years old used. I don't recommend anyone to go through the trouble of this place. Save your money and go to Ramsey's they will treat you like gold compared to these people. I feel bad if you shopped here. read more

Somewhat unexpectedly ended up here after frustrations with other dealerships nearby and after seeing a great lease special on TV at year end. Worked with Vernon who was great. Personable, honest, and truly seemed to care about finding the right fit for me. I hadn't considered a Jetta prior but left with a lease that exceeded my expectations. Came back the next business day to get the car and it was detailed, temporary plates affixed, and heat running (nice surprise when its freezing cold and raining). While the shop is smaller, I had a great experience with everyone I spoke with, and felt like they were focused more on putting customers at ease than closing deals for the sake of closing. A very nice change from most other dealerships. Oct 2019 update - came back for my next vehicle and Paul was a great resource as I was weighing my options at the end of my previous lease. He took me to the lot to check out all of the available inventory and I ended up coming back 2 weeks later ready to make a decision and left same day with the car I wanted. This is now my second lease with Jack Daniels and I appreciate the professionalism and care their entire team shows customers. read more

My local VW played hard to get when it came to returning the lease Jetta with a few extra miles on it. Well perhaps more than a few, but I couldn't afford to put more miles and needed to get rid of the car ASAP. My VW was offering $2200 check to cover the miles, if I lease another Jetta at the price of Audi. I emailed all the top rated VW dealers in NY and NJ based on Google ratings, told them I need to swap the cars next day (Monday) and got a call from Jack Daniels sales early, just gave them best offer I had and asked for the counteroffer. They haven't called me back right away so I thought they can't match the price, but few hours later they said they can give me a better price. At the dealership I pushed for more, and they gave me additional discount, 6 month buy back. Their buyback price for new Jetta was $3000 less than my last lease, so I don't have to worry about drowning in fees if I go over miles this time because their pricing is reasonable. I would advise Jack Daniels VW to create another site for service, because it seems like they are getting trashed on Yelp mostly for service issues, while the sales are great, responsive and very professional. read more

My husband and I could not be happier with the service we received at VW in Fair Lawn, NJ. Right from the beginning to the end, everything went smoothly. I highly recommend them. Jose Maldonado was our Sales Rep. He was GREAT to work with...go see him!!! He is very personable, knowledgeable and helpful. There was absolutely NO pressure from him...he took his time with us and answered all of our questions. There is nothing worse than looking for a new car, going into a car dealership and feeling the intense pressure from the sales representative, and there was none of that. We also want to give a "Shout Out" to Tina, Don & Jason. Thank you for everything! We felt like we have know all of you before. It was hands down the best time we ever had purchasing a car. We enjoyed our conversations and laughs. We love our new Tiguan! Go see the VW Team in Fair Lawn, NJ...you won't regret it! read more

Update: It's been over 6 months and I've still not received a spare key for the car that I leased. Originally, I was told I'd get it in a couple of weeks. I tried contacting two separate managers on two separate occasions and got absolutely zero response. My salesperson, Jason Ku, has also failed to follow-up on this complete lack of care, even after I've contacted him on several occasions. It seems pretty simple to me...once you roll out of that lot with a car, this place no longer cares about you. At all. read more

If I could give the dealership zero stars I would. I am absolutely miserable with the Atlas Cross Sport I leased. I only took it because I was told it would have certain features and found out after signing papers it doesn't have them. That was lie number one. I emailed the manager 17 days ago and still have not heard back. This situation has been elevated to corporate and the woman helping me told me today the manager, Don, insisted he already spoke to me to give me (lack of) options. I have not received any phone call, email, snail mail, text message, messenger pigeon, smoke signals-nothing. That's lie number two. Apparently they do not wish to make things right when they lied to me to get me to lease a car from them. The whole dealer seems to be full of liars. Go anywhere else and save yourself the headache and hassle of Jack Daniels Volkswagen. read more

I have had a Volkswagen for 9 years but I have left vw for volvo because of the abysmal service i consistently receive from this dealership. It's filled with a bunch of chauvinistic men who speak down to women like they're morons. I am not one who goes on feminist rants but I literally have never been spoken to the way I am when I deal with the people at Jack Daniels. Even a phone call with a simple question is greeted with a chastising tone. When they do actually answer a question or help you with a problem, they make it clear you are an idiot for not knowing the answer yourself. I'm sorry I don't magically know the inner workings and red tape of a vw dealership! It just seems that everyone there is annoyed to have to speak with you. I am an account manager for a living. I deal with clients every single day. And sometimes those clients ask questions that I feel the answer is clearly obvious. If i spoke to my clients in that tone, I'd be fired. I am not a moron, so I don't appreciate being spoken to as one. I could go through each and every horrible incident I experienced here but I would have to publish a novel to get through it all. just stay clear and go to a different dealership. Crestmont VW on route 23 is lovely to deal with if you can make that trip. read more

I honestly feel I would be doing a disservice to Yelpers by not sharing my long but hopefully helpful review of this very unprofessional VW dealership. My significant other and I had a specific vehicle in mind. We called this dealership and spoke to sales associate Ryan Lindsey about test driving the vehicle. Ryan was helpful on the phone but we didn't have a chance to work with him in person as he was in the middle of a deal with someone else. Instead he sent out an associate, Warren. Warren took us to test drive the vehicle and immediately started badgering us about our occupations. Totally inappropriate considering he had spoken to us for 5 minutes. Also, the car we test drove was not the trim we asked for. Instead of locating a car with that trim, Warren was relentless in his efforts to sell us this car that he had on the lot. Now onto the $$$ matters... There is a June 2015 deal for the car we wanted that is advertised EVERYWHERE. We mentioned that deal to Warren before he went to "work out numbers" with his boss. He then came back with a printout of the deal and said, "Here's the deal, sorry but it doesn't apply to the vehicle you want". Meanwhile, the first sentence of the fine print specifies the specific car, specific trim that we were asking for. I pointed this out to him and he just looked at me with a stupefied expression on his face and went back to the manager. Obviously he did not read the fine print, or he hoped I hadn't and wanted to trick me. He gave us a number for 15k miles yearly and then retracted it and said that was the number for only 10k miles yearly. Bait and switch tactic at its finest. I started asking him about things like money factor, capitalized cost, lease cash, etc and he didn't have the slightest idea what I was talking about. Side note/public service announcement: if you don't know what these terms are before leasing a vehicle, PLEASE do your research. Leasing is a confusing process and it is REALLY easy to get ripped off. The manager came by, and I pointed out that his "deal" was $10 off the advertised special - but for A LOWER TRIM CAR. The difference between two models we wanted is around $4000 MSRP so it's not as if the car we wanted and the car he was trying to unload on us were even remotely comparable - yet he wanted nearly the same price per month?! We were about to walk out of the dealership at this point when they sent in Greg, another sales consultant in place of the manager who had to leave. Greg was more knowledgeable and I appreciated that he ended all discussion about buying the car on the lot and said, "You guys made it clear you didn't want this car initially, let's talk about the car you do want." Ultimately, I didn't feel like they came down off the price of the car enough for us to bite. I knew they had lease cash of $5000 (an incentive passed from VW to individual dealers to promote leases - this cash can be passed on to customer or kept by dealer) and everyone I dealt with kept conveniently sidestepping that. Obviously they intended on pocketing that $5000 per vehicle instead of passing it on to the customer. To end this novel - I cannot recommend this dealership to anyone with half a brain. Salesmen are pushy and will push whatever is on the lot down your throat whether or not you want it. We had foolishly avoided visiting the Manhattan dealership first as we thought they would rip us off. In the end we ended up getting our vehicle from them in what was a 5-star experience... read that review for more info. read more

Took my car into the service station on Tuesday at 10:30am to have a new key made and a recall repaired. Recall was repaired by 11:30am but the key wasn't ready for 52 hours. My car wasn't available for pick up until 2pm that Thursday. Mind you this was all just to get a key cut and programmed, also costed me around $200. This is outrageous! Update: Got a phone call today, Monday Jan. 23 that my key was finally in. This makes it less then one day from two weeks. Spoke to the manager, Tony Pomo, he said that he had recently received the position with the intent to make some changes. He told me they would take the labor cost off and I am just to pay for the key! I am very happy with this outcome and Tony seemed like a very good man! I am picking up the key tomorrow and will keep updated! read more

Update 1: Apparently the business owner has commented on my review a few days after I posted it. A thumb up for their attention. As for the follow-up, the comment states that their manager has been in contact with me, which is not true. I have not received any email nor phone call from them regarding this matter. And the reason why I am upset and leaving negative feedback here is that they make promises they cannot or do not want to keep just for the purpose of making a deal and letting you put down deposit. I understand the incentive to grow sales, but I certainly cannot appreciate such deceiving-like business practices and the rudeness of a guy from senior management. You simply cannot say one thing on the phone and another just days after. I will keep updating this review if they take steps in correcting their mistakes, or else. read more

Went there expecting better service then Joe Hiedt no difference horrible (worse), VW corp mustn't care about "customer service" aspect of the dealerships here in Bergen County. Both the service manager (Fred Gates) and the service associate were not helpful at all and didn't seem to care. Make sure you go to the correct facility for service not sales dept they fail to tell people this which they are in different locations. It happens so much they even have location cards made. Look at all the negative reviews that tells the story......its not just me No more Volkswagens for me if you cant get quality CS when you need it what's the point. read more

I saw the car I wanted with every feature online after searching for a month. I emailed and set up an appointment and then finally went in to see it. Les helped me out and was the best salesman a girl could ask for. He didn't make me feel pressured and he showed me all the new technology features. I have been driving cars from the early 90's my entire life and it was time to get a reliable car. Les A. was amazing and even helped me with some insurance questions I needed help with. Definitely an all around guy and very professional and knowledgeable. Had a wonderful experience. Thank you Les and Jack Daniels VW. read more

Jack Daniels Volkswagen - Car Dealers Near Me - Paramus, New Jersey

Roland was very attentive, followed up with emails and texts and wanted to make sure everything was great.

I worked with Kacper and Justin at this dealership- this was my first experience with buying from a dealer and they were incredibly kind and East to work with. Conveniently located, courteous staff, and efficient process to get you driving tour new car in no time. Highly recommended!! read more

This place needs a complete overhaul. Starting with the General Manager ! There Website SUCKS!!! NO color pictures of cars at all cheap bastard can't spend on a professional photographer for his own business like Romano Volkswagen ,Burlington VW etc.etc.etc. No wonder why so many negatives on this site. read more

I have had a yelp account for a while, but this is the first time I am writing a review because I feel compelled to warn people about this dealership. I contacted this dealership to lease a Jetta and was put through to a salesman named Les, who was nice on the phone I will admit. He insisted I put in a credit application ahead of time, and I added a parent as a co-signer knowing that I did not have the best of credit. Long story short, he mentioned it would be at a high interest right, but he could "push" it through. Long story short, I took the trip to the dealership, test drove the car, and put down a $300 deposit only to be informed after the fact it was not going to work out credit wise. Totally fine with me,but he mentioned the $300 would be refunded to my debit asap. Two days later after I chased him down, he needed the card number. Then he claimed it was done a few days later after I chased him down again. Talked to bank of america, no pending credits. Finally, called the general manager of the place, who did make a good effort to call me back and say it was processed last Thursday. Today its Tuesday of the following week, and no credit. The manager told me to call him if the refund was not posted by last Saturday, yet when I did today I got no response. I would encourage you not to go to this dealership and take your business elsewhere. I am sure if you are someone who has good credit you have a chance to go to any dealership, and I would ask you to not go to Jack Daniels. The fact is both my husband and I are poised to be quite successful and will remember how as soon as we did not do business with them, they treated us like garbage and could care less about refunding our money in a fair and timely fashion which was promised. With the dealership market saturated, take your business to another dealership who can handle their business affairs with integrity, honesty, and efficiency. read more

Worst Customer Service Ever! First and foremost I have been a loyal VW enthusiast for a very long time owning many mk2's, Corrados and VW's for over 20 years. I have a very strong respect for the brand. I purchased a 2007 Passat from Jack Daniels VW in Fairlawn looking for a reliable family car for my wife and kid, they treated me like gold and genuinely made me feel like I mattered as a customer to get the car sold. Shortly thereafter the car had engine trouble, the turbo was leaking and damaged the head on the motor. I thought I was still under warranty and found it wasn't (my fault) I called and asked if there was something they could do for me in good faith to help a fellow VW enthusiast and potential long term customer...... Nothing. I spoke with the Manager Greg King Sr to no avail and also my salesman Carlos, no help or care for that matter at all . They never returned a call or email at all! I even asked to take the car back and put me on a new lease so that I may at least have a reliable family car, again..... Nothing. Regardless, I know there is ALWAYS something that can be done regardless of the situation. While I still own my Veedubs which I love, I will remain loyal to the VW brand and will purchase a VW from another dealer , however I have lost all respect and trust in Jack Daniels VW of Fairlawn. Glen Toyota of Fairlawn gladly helped me out and up to this day we have purchased 3 cars from them for myself, wife, and they even helped my mom return her lease and leave with a new 2015 Corolla, much respect to them, they understand what it means to truly help out and now have my loyalty and trust and have earned a long-term customer from me and my family. Now that I'm on the market for another VW, it will definitely not be from Jack Daniels VW. read more

This dealer is the worst. After going back and forth with Tina regarding the price of the car the msrp of the vehicle was being withheld. Only to find out when I was in the finance dept that the dealer put a 4600 markup on the vehicle. Fast forward 3 and a half weeks later my plates are in. Now I'm being told I have to pay a "luxury tax" of 225 to get my plates. Why wasn't this "luxury tax" built into the deal? I have leased many cars from other dealer more expensive that this and have never paid such a tax. They should take the money from the markup and eat this payment. Now my plates are hostage for a few that I don't even have because it was not communicated to me. The sales manager is a dick. Insisting that I have paid that tax on my other vehicles. Screw these people I will never do business here again. Beware of the sketchy business practices! read more

High recommend Jack Daniels Volkswagen. Mike Caropolo is very knowledgeable and helpful. Fast and convenient service.

Decided to visit Jack Daniels VW on 10/8/22 in hopes to buy out the lease on my 2019 Jetta. I introduced myself to the Finance manager and he proceeded to boast about JD VW being the "The Best on the East Coast, thats already a to me to say "You're the best" but ok. I was working with the sales manager who must've pointed to his name tag like 3 or 4 times to remind me he's Greg Well anyways Greg King's bright idea is for me to pay $1300 extra just to buy out my lease. The purpose of the 1300 is to "Certify" my own car that I just brought (with 20,000 miles btw) in to buy out. I can understand if vehicle was in dealer lot sitting there, i'd love to have it certified by a technician in that case. Then he comes around and tries to be "nice" and offers me a discount lol which is still not gonna happen. There is no reason for anyone to be FORCED to make their car a certified PRE OWNED, in order to buy out their lease! This is a tactic that the Stealership like Jack Daniels uses to prey on their customers. After Greg got frustrated because I refused to fall for it, he lost his composure and decided not to help me and told me "If I don't like it, that I can go somewhere else!" Glad I did, the other dealership had me in and out in under 2 hours and they hooked me up with an extended warranty on my engine! That's service! Not that sneaky sale tactics at Jack Daniels VW run by Greg and his Circus! read more

Had a really nice experience with the guys here. Walked in with my mom to get some information about leasing a new jetta s (my first new car) and didn't realize I walked in 30 minutes after they were technically closed. I apologized and said I could come back another time, but they insisted it was not a big deal and I was welcome to come in, see the vehicle and ask questions. I sat down with a manager, Greg, who was very informative and amenable. He answered all my questions and even insisted that I test drive the jetta that night to see how I felt about it. After test driving I told them I would think about it, called them the next day and told them I wanted to lease, and Greg passed me along to Les who helped me complete the process of leasing. Les was very straightforward and a pleasure to work with. Overall, great experience. read more