The burger took forever and it was cold. The fries were ok. The service was laking, I was the one that said have a good one and got no response back at all. Bacon was missing and it was not a smash butter burger. Just a disappointment overall read more

I went to Jack in the Box because i wanted a burger and I liked their curly fries. Customer service was good no complaints there, however, the trouble started when i went to get my fountain drink. There was no ice, no biggie not a big deal. They eventually refilled the ice. However, the trouble continued. As i was finishing up my burger and fries i noticed a too hard pieces in my burger, i pulled it out of my mouth and to my surprise a few small bits and bones were found. The burger wasn't the juiciest or most flavorful either. This is completely not acceptable especially after paying $16 for my meal. I will be contacting their costumer service and complain! read more

Jack in the Box - Small bit of bone - Burgers Near Me - Grapevine, Texas

DO NOT TRUST THIS JACK IN THE BOX. I don't go here often, but when I do they NEVER give me a receipt. I always have to ask for it. And this last time I asked for it and at first they struggled to find my correct recite in the long chain of recites. They handed me one that was for someone else's order that was way more than what I purchased. So when I told them "that's not my order" they finally found it and gave me the correct receipt. But I wasn't confident in what I was charged. So once I came out of the drive-through I parked and compared the receipt to what I was just charged on my banking app. The receipt says the meal was only $5.93, but I was charged $7.15. I know that's not a huge difference but I think they totally scammed me. So I went back inside demanding answers, and all they did was hand me the difference in cash without any explanation as to why I was overcharged. I think the employees are stealing about a dollar off of everybody's meal, and not handing out the receipts on purpose. I will not be returning to the Jack-in-the-Box ever! EVERYONE BE WARNED! ASK FOR YOUR RECEIPTS! CHECK WHAT YOU WERE CHARGED! read more

We went in because of this weeks partnership with T-Mobile for Jumbo Jack with purchase. Arrived at drive thru at 2:26 as instructed; fries and burger not hot or fresh. Mgr explained that we ordered 15 minutes ago. We explained that we were told to arrive at 2:26. He declined to replace cold fries. There is a disconnect between ordering time and designated pickup time. We lost v read more

Ashamedly, my dealings with this dining establishment revolve entirely around late night drunken Door Dash orders. The kinds of orders you shut the alarm system off for - if it doesn't show up on your doorbell camera, it never happened. My Door Dash JITB history is peppered with half-assed attempts at maintaining some shred of decency. Burgers with no mayo - keeping it healthy, you know. Trying to convince myself that I wasn't acting like a complete bottom feeder. Trying to believe that my bouts of drunkenness hadn't completely obliterated my self-discipline. But there I have been on many nights - phone in one hand and beer in the other - salivating over pic after pic of uni-colored food items. The Jumbo Egg Rolls are the sole salvation of my intoxicated evenings. Only they arrive hot, fresh, and crispy. Only they can be dipped in JITB BBQ sauce to produce an explosion of grease and flavor all at once that shocks the senses and can induce a moment of clarity. Only they remove the shame of having ingested cold burgers that lack both mayonnaise and flavor. Only they earn this three-star rating. Until next weekend, JITB. read more

The new staff that took over are so extremely rude over ranch ??? The girl rolled her eyes at me when I asked for some ranch...OVER RANCH ?

POOR SERVICE from the overnight lady & the food is ALWAYS Cold ( the location is on the exit I take when I get off work & there's hardly ever any cars in the line at 12am & the food is still ALWAYS COLD ) .. I refrained from writing a bad review MULTIPLE times and decided to stop going altogether ! I recently started back going for the new loaded waffle fries & Tonight definitely had to be reported .. The lady that works overnight is SORRY (if you're miserable get another job) I asked for the loaded sauce & cheese to be spread out over the fries & not just in the middle I was told to pay for extra , I told the lady that I didn't want extra I just wanted it to be spread out over all of the fries & she told me they couldn't & to just Shake The Box Up . HOW ??? The cheese isn't even soft enough to shake & is cold ... UNPROFESSIONALLLLLL read more

If I could give 0 stars I would. Tacos were old, didn't even taste like tacos. There was a sticker in the burger, looked like the sticker with a date that is on the meat box. The fries were wack. When I went back in I asked for a refund, the girl said no refunds are aloud. I asked for store credit, I could use at a different location, she said no. So I had them remake everything "fresh". The burger still looked like crap. I asked for a store manager, said I would have to call the number on the Jack app. Never again... and according to the past reviews, this place needs to shut down. read more

My complete order was not received, and the management was unwilling to accept that the entire order was not delivered. They were accusatory of me and unwilling to accept that they had made a mistake. Luckily Door Dash was able to correct the mistake. read more

stay away from this place order was cold and they forget items for your order - it sucks !!! nasty place.

It's a Jack in the Box, what do you expect? It was pretty good except for the temperature of my food. Obviously my tacos were not freshly cooked. My chicken in my Chicken Pita was spongy...I was not a big fan! read more

**Update** We decided to give this place one more try to see if they would be good and would get our order right. Of course they didn't. We ordered cheese bacon curly fries and tacos and instead we receive chili cheese fries. It's not that hard to give customers what they order. We will definitely not be coming back since I can't seem to get anything right or care to seem that they're not doing anything right. read more

Jack in the Box - Burgers Near Me - Grapevine, Texas

So gross out I found a hair in my southwest cheddar burger. this is the worst time to not be clean and make sure hair is clean,up, and out of the way. I work in the food industry too, and this is unacceptable. read more

Jack in the Box - Hair in food - Burgers Near Me - Grapevine, Texas

Older Hispanic lady working the drive thru needs to improve their customer service skills. Serious attitude problem. Handed me my drink at a weird angle and as soon as I grabbed it, the top popped and it broke and spilled on my car. All she did was take the half-filled-broken cup and proceed to dump the rest out between the window and my car. When I asked her for napkins, she was visibly pissed. Food at jacks is always consistent. The service, not so much. read more

Go after breakfast every time I try to get breakfast the egg is always way way way over cooked and the sandwich just slapped together. I guess the crew that goes in after is better. read more

Can you leave less then one star? I wish I could. I do not expect much from a fast food restaurant or a drive-thru but being charged for more than one side of ranch at a fast food restaurant is just beyond me. The guy working the drive-thru this evening was a total jerk and tried to charge me for more than just 1 side of sauce when I ordered over $20 dollars worth of food. TWENTY DOLLARS WORTH OF FOOD. And he did not give me more than one side of ranch, he insisted they had to charge if he gave me more than one ranch. You know who does not charge for another side of ranch? Burger King, McDonald's, Taco Bell, Whataburger, Wendy's, Popeye's....shall I go on? Lol literally any other fast food restaurant.... read more

Yesterday I came to this restaurant and they gave us terrible food. This is coming from someone who loves this specific location and is typically happy with their service. After messing up a whole $25 order (so bad that my fiancé compared the bowl to "cat food.") they proceeded to tell us their ownership doesn't "believe in refunds" but they would remake our food. Obviously after what we had just eaten that's not what we were wanting to do. They took $25 from someone in the middle of a state of emergency in America and have the nerve to talk down to us and tell us we were just trying to "pull one over." When I called the manager she didn't answer; and then called me back and said that she was waiting on my call and I should of called her while I was in the drive thru (which I did! And she never answered until I got home!) She continued to answer by saying "ok what's wrong what you want" in a ghetto and honestly just DISRESPECTFUL tone. Then she interrupted me, told me I was lying, and when I told her to let me finish she said "do you want an answer or not cuz I'm gonna speak now." She ended up speaking with my fiancé and told us to come back to get our food today. We then went back the today to have our order replaced, but they told us we had to purchase our drinks ourselves. Tonya (the manager I've been dealing with the whole time) also told us that we lied and her crew claims the food was made to order. If that's so, why did the food taste 100 times better today?! Because it was ACTUALLY fresh. Once we got the food, I messaged the owner and let her know that it was better, but also commented on her actions towards us on her cell number she gave me. I will include a screenshot below of how she responded. Yes, I went in on her a little bit, but the manager of an establishment shouldn't be telling me "come say it face to face not through text." And "CHECK MATE!" As if this were a game to win. Honestly, this is the worst experience I've ever had, and if I were the owner she would be fired by now. Her own crew treated us better than she did. I honestly wouldn't be surprised if they did something to our food at this point, because they were so petty and awful towards us through the whole experience. Do not eat here. They will treat you like dirt and not value your business. Go somewhere that will actually treat you the way they would want to be treated when going out. This restaurant should have its franchise taken away. Corporate jack in the box would NEVER act this way and I'm sure they would NOT be happy this is how they are represented. read more

So this review has nothing to do with Covid, because over the last 9 years I have frequented this establishment. They have always disappointed. So today I got a side salad (easy enough). They put the side salad in the bag, and threw a dressing in it. So I asked them what dressing did you put in it. Because I was looking for a low fat option. To which they replied ranch is all they have. Whatever... So I start to eat the salad, and the lettuce is going brown. Every time I come here to Jack in Box, or the McDonalds that is a block away. It is the worst of each of the franchises I have ever been too. read more

Jack in the Box - Side salad - Burgers Near Me - Grapevine, Texas

Food here is what you expect from any fast food joint. This place was a ghost town yet there was no one to take my order for a while; seem like the "cook" didn't speak English & yelled to someone to come by. A lady was clocking out or in but was not able to assist me; seem like a manager (wearing different color shirt) assisted me. I have ordered the sourdough jack with side of jalapeno poppers. It took them 10mins to take - their motto is "We don't make it till you order it" well they kept that but it seem like my sourdough jack was already made before my jalapeno poppers so the burger was cold. I went to inform any employee's but no one showed up (seem like only 1 or 2 people worked there) I ate my food and left unsatisfied due to service. I will probally be back because I like sourdough jack but I may just take it to-go to make sure my burger is not cold. read more

Jack in the Box - Dranks - Burgers Near Me - Grapevine, Texas

For a fast food restaurant the food was hot and fresh and the lobby was currently closed due to Covid pandemic and or the ice storm but with my vehicle being too tall to fit through drive-through the employees were nice enough to open up the door for me and a FedEx driver behind me so we can still order food such a blessing to have people that will make accommodations for some of us trousers read more

Unacceptable customer service! Manager on duty this evening was unacceptably rude and couldn't accept responsibility for his teams errors. He played stupid like he didn't understand English and spoke incredibly rude. Then refused to give his name when I asked after this terrible interaction. Truly the worst team this evening I have ever seen anywhere. I have filed a complaint with corporate and will certainly hope to see him replaced. read more

I got a great deal on three taco and a Coca Cola for just three dollars plus tax. This fine establishment features a refreshment dispenser for customers to make their own beverage in a large Styrofoam cup. You can get yourself all the free refills you like. I really appreciate that they still provide Styrofoam cups, not those stupid paper cups the other places are selling. read more

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this Jack in the Box is the worst location ever. service is super slow and sometimes rude, they always mess up orders and half the time they are out of food. no curly fries...really? every experience we've had here has been terrible. do better. read more

Read some of the reviews and honestly, ITS A FAST FOOD CHAIN PEOPLE. They're here to give you FAST FOOD. Jack in the Box isn't a personal favorite but it's definitely always opened late for drive through for a quick bite to eat at home. Food is pretty average considering I've never really eaten anything other than the curly fries. The only fast food chain that serves curly fries!! So that's really the only reason I got to Jack in the Box (: read more

If I could give this review NO STARS, I would! Do not order from this location! We live nearby and every time we try to give this place a chance, something was always wrong! They NEVER APOLOGIZE! Order is either incorrect, food is either refried from the night before or just plain old/cold! I don't know if they don't think people will come back or receive any feedback but this place is Horrible! Never ever again! I'm trying my best to put out as many reviews as possible until I get this place INSPECTED or reviewed by corporate! read more

First off one customer service sucks and had me wait in the drive thru for old food and and burnt jalapeños poppers and a old dried up ultimate cheeseburger.The only reason I came her is because I needed food for my lunch break.Save your self the trouble and headache stay away and go somewhere else. read more

This place is trash they forget the bacon on my burger all the time they take forever and their store number on the receipt is wrong had to Google it when I did get the number there phone was off very unprofessional the workers are dirty n rude they don't even deserve 1 star only reason I go their cause they open late and their fries and food always cold read more

The people are very nice and the food is prepared fresh. The only complaints I have is that it is always too cold and they make small mistakes because of communication issues. read more

Friendly, fast service on a Saturday afternoon. Tacos and chicken strips were hot and delicious.

Needed something quick to eat, tacos are usually a good decision here. Tacos were jack in the box tacos, not bad and got some curly fries, tasted like crap. Not good at all. Never again. How can u go wrong with curly fries? Oh, well learned my lesson. read more

Jack in the Box - Throwing these away, what a waste, taste horrible! - Burgers Near Me - Grapevine, Texas

Me and my family were starving after a soccer game, we come to the drive way and order some drinks and sandwiches. We got our food and drinks my brother and I got a sprite we both take large gulp and we are disgusted of this terrible nasty drink!!!!! The drink tasted like vegetables and mainly carrots! I suggest not getting sprite at Jack-in-the-Box inless they fix that terrible machine! read more

Late night meals are tougher to judge. One - because when you're really hungry, you're really asking for anything to be put in your belly. Two - you usually find yourself in a drive thru in a town you've never been in. Both of these items are marked "check" during this trip. After a 5k run on the tready, I was hungry. I facetimed the GF and for some odd reason, I was hungry. So I jumped in the car and looked for the nearest place to grab some food. Passed a Steak 'n Shake (GF asked that I wait to experience this with her later), passed a Whataburger (actually took a U-Turn to turn right next to it, just to find myself taking another U-turn to keep driving down the road), passed a Chic-Fil-A (realllllly wanted this, but they have senior citizen dining hours - they closed at 10). I then found across the street a Jack-In-The-Box, or for others who went to LSU with me (JITB - pronounced Jit-bee). No way did I want to go in, I'm all about the drive thru 11:30 at night. The menu was a crazy as I remembered. Offering 60 burger items, 20 chicken items, 40 breakfast items, and so on. I started to panic as I tried to make my mind up quickly. As a default move at a burger joint, I opted for the chicken fingers?! Sure. Why not. Also grabbed a Jumbo Jack so that I can review the burger. Added an oreo shake, because you just have to (I'm still waiting for Oreo to come out with a cereal). The drive thru line moved pretty quickly. The cashier seemed to be multi-tasking, both trying to give me my food, make other orders, and also taking other orders. This sucked, because I asked for ketchup, but found my bag of food once I got back to the apartment with a bunch of taco sauce. Gotta love that burger-pupa (get it?! burger + chalupa?!). Guy didn't ask what kind of sauce I wanted with the chicken fingers, which I thought was the standard, so I asked for myself. I asked for gravy since I was back in the south, but he looked at me funny and replied, "ranch, BBQ, or honey mustard." I opted for the ranch. As I drove back to my hotel, waiting to go kanye on my food. First I took the pictures, said a little prayer and then went crazy. Quality: Chicken fingers sucked. It seemed to have breadcrumbs made for a fish fry coated on the chicken. The burger was pretty good for fast-food. Nice value menu pick up. The shake was really good, but considering it was a milk shake made with oreos, I wish they would have given me either a spoon or a bigger straw. After 20 minutes of trying to inhale this milkshake. I gave up. Overall, the food was edible. But as I get older, I'm starting to think that I should have left Jit-bee behind during my college days. read more

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Had to wait 20 minutes for my food just now! I know its peak lunch time but get more help during this time. The woman at the counter was trying. She was running her tail off and keeping her cool, thats why you get two stars but that long of a wait at a fast food place is absurdly long. The woman was having to take orders and pull orders too! get her some help! read more

Worse jack in the box. Very slow, disrespectful and messed up my order for the 2nd time. I requested my money back she said I had to wait for the manager and he would be there in 2 hours. read more

TLDR: Doesn't get your order wrong, hot food, greeted with a smile. 4 stars for now because so far they haven't mistaken my order. I haven't actually stepped into the place, but I'm afraid if I step into any fast food restaurant and take a gander at what's behind the cashier, I would immediately stop eating there so... The fries are always hot, soft drinks taste fine... Maybe I'm just lucky from the other Yelp'ers but I've never had a bad experience here. The employees seem to be happy in their working environment, so I wouldn't expect any special ingredient extras in your food either. Only get drive thru here but as always, I'll leave my fast food quote: Ignorance is bliss; bliss makes grease taste better. read more

This place is below average at best. I went with coupons and spent about 25 bucks. My large order of curly fries was forgotten in my order. I called that night and was told by William I could return and get them. I waited a week and half and called and spoke with him. He believed that I could have came already and got them? He thought I was trying to scam them for 2.97. He also did not make a note or take my name during the call so I could redeem my purchase later. After calling 5 times trying to get them he finally gave them to me. He was not rude. They were super stale almost seemed on purpose. Seems so petty for something so minor. Hopefully in a year or so somebody else will be working their. read more

I hate fast food these days but when I come home on a red eye I like to think one place that has food would be jnb. Well I get there at 6 and they tell me they can't serve food. I question at first then leave. Then go back at 630 get #2 and egg roles. The egg roles r stale and soggy taste from night before and the #2 taste as is it was saved from the holicost dry ass shit no taste and cold and a cadaver. Boooooo read more

Would be zero stars- Thursday morning drive through is closed due to lack of help. 6 for 6 in times I have gone by there in last month at 6am.. so do not go there at that time and day because they will not help you nor does it appear to be a random thing read more

OK, it is when it says it is. This place is good when you are tore up from the floor up & you just need some greasy goodness to get you by. How can you go wrong with the Jumbaco? The staples have remained the same for so long 2 tacos for .99 pow pow. So rustle up that change your pockets buried under lint. Get yourself a little of this and a little of that to get you through the tough times. You can't go wrong with that Big Texas cheeseburger. It is Big and we are in Texas so support that like you do the state fair. Go ahead stop reading, put your pants back on and head for the drive thru. read more

Filthy, poorly run,need to sharpen up on your espanol before attempting a drive thru order. It's been bad, but today was a new low, and my last visit here. A swarm of Mosquitos in the dining area, a kitchen that looks filthy and unorganized, a fryer full of oil in the walkway, and water dripping from an air vent onto a food prep area. Legionaries or Malaria may be a bonus in their future. I'm contacting the county health dept and OSHA next week. read more