This jack in the box is not it. Idk why but the food is never fresh. The food ALWAYS TASTE OLD. Everything from the fries , pattys . Chicken sandwiches. This is not the first time It's at any time of the day . Today is officially my last time coming here 14 Dlls for an old tasting spicy chicken and fries nooope I'm done. read more

It sucks that people who order ahead still have to wait to pick up their food through a long drive-thru, but at least it isn't too bad. The food is ok, nothing really that special. In terms of ambiance, it's ok. For the area it's in, it's good enough. It would definitely be nice if they open their dine-in for a bit longer though. It's more convenient and saves time. read more

Jack in the Box - Slow drive-thru - Fast Food Near Me - Hacienda Heights, California

Came here for lunch and usually there's deals on the window for a $5.99 or something, there wasn't any on this particular day nor anything on the menu. Cashier was really nice and helpful, but as soon as my wife asked a question , the manager came out like we were holding the place up! And then she spoke with the cashier instructing her what to say, weird! I don't like managers who think they are above everyone and are too good to speak to a customer, whatever, food was ok I suppose. The wife got me an extra order of tacos so that was good! I really wished the fountain drink machine worked, I was in the mood for a crazy drink combination read more

I stopped by here the other day when I was going to Fullerton to get my massage, I thought of eating first so my stomach wouldn't be growling while I'm on the table for the massage, it happens a lot to me lol so I thought I should get something quick. This jack in the box is right next to the 60 freeway and Hacienda Blvd, is really convenient for a quickie bite before you get on the freeway if you have a long drive somewhere. So I ordered the chicken combo and up graded to curly fries, and a medium coke, it took awhile for my order, almost 15 minutes, there was only 3 people working there, one at the drive thru, one cook, and one cashier. There was 3 other customers inside the restaurant waiting for their food too. Then my order was ready and I was kinda disappointed because the curly fries only had two big pieces and the rest was all the end pieces. The chicken sandwich was ok, I also asked for ranch dressing, everything goes good with ranch lol. I pour that on my sandwich and added the bits and pieces of the curly fries to my sandwich as well. I'm in a hurry, I can't be eating the small pieces of fries in 10 minutes, I have an appointment to go to. As I was eating, I saw a homeless man outside then he came into the restaurant going through the trash cans, found a cup and asked the cashier for a refill. And he hung out in the restaurant. I feel bad for him but at the same time, I'm eating and seeing how dirty he was, I couldn't enjoy my food. The employees didn't even ask him to leave, they just let him be. I feel for the homeless man because I been in his situation before but I got help from a shelter, got my life back together, it took some effort but is so worth it, some homeless people just don't want the help. So much freedom. Anyway, there's a jack in the box right by my house 2 minutes away. I think that restaurant is so much better, they give you all curly fries and not just 2-3 big pieces lol read more

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I went to this location via drive through on Tuesday November 25 2025 at 9:40 pm The lady who took our order at the speaker who was the same individual who handled our transaction and handed us the food and spoke to us was an old Mexican lady in her late 40's with black hair and wearing a black shirt. At the speaker she was very rude and very impatient. The second we pulled up she was demanding our order we asked for a second to read the menu like 10 times and within a second of asking she would immediately ask what else did we want with a nasty tone. She continued to speak over us and give us attitude. When we pulled up to the window she snatched the debit card out of my hand nearly scratching my palm and slammed the window shut. Then handed the food without saying anything. The food was disgusting and burnt. Never returning here again. That lady needs to take that stick out of her as$ Or get laid for once. it's not a customers fault you have a shit*y job with shit*y pay. Lmfao oh and there was also a lady who was playing body guard or something all I remember about her was that she wore clown makeup. read more

Jack in the Box - Fast Food Near Me - Hacienda Heights, California

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Unfortunately the orders that were given to me were incomplete missing the two tacos. You can laugh at it but I spent $$ during this transaction. This will be Definitely be last time I'm gonna go here. For two tacos? Really.. I called but they did not pick up. I'm read more

This location is a hit and miss. Some times I get great food other times like today not so much. Today I ordered a Large Iced Mocha Creamaccino, supreme croissant with fries and a Spicy Crispy Jack Wrap. The supreme croissant bun was burned and the fries were dry and to crispy. The Large Iced Mocha Creamaccino and Spicy Crispy Jack Wrap were very good. The service was good and they were pretty fast. The establishment was clean and pretty spacious. 3/5 read more

Jack in the Box - Large Iced Mocha Creamaccino - Fast Food Near Me - Hacienda Heights, California

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Fast service. Workers are friendly. Food is delicious. Dolores was excellent!!!!! Try the jumbo platter

As much as I try to avoid fast food, I have to give the female worker, I believe her name is Azeida, sorry if I misspelled, a huge compliment!!! My husband usually comes here and has always said such wonderful things about her and her gracious customer service. We ordered here today together and she was exceptional in her bubbly conversation and genuine care for our well-being, as well as going above and beyond for us, with accuracy of our order and other condiment offerings. It's extremely rare to encounter such a sweet, genuine person these days, whether it's retail, food, what have you! Dominic and I truly want to commend her for making us so happy and providing a great experience which in turn makes us want to help the next person. Give her a raise!!!!! Thank you!!! read more

Jack in the Box - Would go back again simply for her service! - Fast Food Near Me - Hacienda Heights, California

Mobile apps ordered got there they said they did not have chili curly fries and kept push me to change to waffles fries. I said no many times. Then they would not refund me the money and also took away my 20% off coupon. Then noth just walked away hides in the back of the kitchen read more

Jack in the Box - The credit charge and refused to credit - Fast Food Near Me - Hacienda Heights, California

I was in line in the lobby and was completely ignored two customers walked out and I walked out and went through the drive through, I shouldn't have to do that to place an order read more

I placed an order late night through the drive-through order was made fresh fries. I didn't have to wait long maybe five minutes or so. The girl who was helping me, I believe her name was Alicia . She was very nice and polite. Will definitely be back again. read more

We just went here and ordered about $50 worth of stuff asked for some good good sauce, secret sauce and sweet an sour, were asked to move to the front of the restaurant with no one in the drive thru when the lady Mari brought the food we only got 4 good good sauce packets no secret sauce and no sweet and sour. My husband went inside to ask for the sauces and she said i never asked for them and charged my husband for them. To top it off i think she is the manager. She has horrible customer service skills. I will avoid going to this location even though is the closest to our house. read more

Food the meat is always super salty in the evening time. Your personal seems to be very intoxicated especially the lady at the window and the cook. And everytime I go here they never give me the correct Food. The order is always wrong. I've brought this to corporates attention and asked for the District Manager and they seem not to care because they are always drunk, bad attitude and the order is always wrong. I wouldn't go here after 8pm. read more

I came to get some jack in box at 7:45pm and they said I have to walk through the drive thru because they're short staffed. I can clearly see someone in there eating at a table. They're just real lazy and don't seem to care about customer service. Jack in the box management should really check on these franchises that are giving them a bad reputation. read more

Jack in the Box - Guy getting to eat inside while I have to walk through the drive thru and eat in my car. - Fast Food Near Me - Hacienda Heights, California

Seriously if the jack in the box doesn't wanna be slammed on a Friday night at 10:30pm They should hire more people! The girl taking our order was trying to rush us while we are giving the order and got it wrong then literally sighed and had an attitude to fix it!! Seriously being so rude! She shouldn't be working at a fast food restaurant if she can't take it.. I can't believe the service really have a meeting and train everyone and hire people I'm giving a one star because the other girl was very polite and I know she wasn't the one who took the order cause that girl avoided us at all cost read more

My usual Jack in the Box location closed down so I had to switch to this one. So far I haven't had any bad experiences here. The food always comes out nice and hot, and I haven't had any issues with my orders yet. The only downside with this location is that to get to North Hacienda, you have to turn right from the drive through first towards the south, pass the 60 freeway, and then make a U turn. It's just a slight inconvenience for me. My typical Jack in the Box order is a Chicken Fajita Pita ($5.69), with Curly Fries ($3.29 medium). I also order from the app so that I can get some rewards. My favorite sauces from here are the Buttermilk Ranch and the Honey Mustard. Fast food is fast food, so expectations are low. Jack in the Box is probably my favorite fast food chain, and I haven't had any problems with this location yet, so I'll be coming here once in a while. read more

Once again I came here to get a salad and really was disappointed... I don't know why there work there if they are not going to do the work right and be lazy and not cut the chicken please hire the right people that have the patience to make the food properly.‍ read more

Jack in the Box - Salad - Fast Food Near Me - Hacienda Heights, California

hope the food is good cause the service is terrible. i know you can't expect much from a jack n the box but i was only one of two cars in the driveway and she was in such a rush i couldn't get a full sentence out. definitely won't be coming back here. read more

Not open till 3:00 on Thursday night , it was 1:45 and they said they were closed ... that's what you have to improve . Thank you

I always order my sandwich with no eggs and they keep putting extra eggs on it. Ive had up to 4 eggs on a sandwich thats supposed to have ZERO. I dont know if they have something against people who dont like eggs but this is seriously ridiculous. read more

I'm always a sucker for a crispy chicken sandwich and that's what brought me to this particular Jack In A Box. I saw their special for the Cluck Deluxe and had to try it. After ordering it I noticed that the chicken patty was not as big as the Popeyes Chicken sandwich. And taking my first bite it was only adequately crispy but not mind blowing. The guacamole was alright. But it was still a filling meal as long as there were fries to go with that combo. All and all it was okay but I still think Popeye's still the better chicken sandwich especially the spicy kind. read more

Jack in the Box - Fast Food Near Me - Hacienda Heights, California

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I missed work with food poisoning from the breakfast Jack I bought yesterday. I've been up all night with stomach pain and vomiting. I'm still burping bad egg smell. PLEASE stay away from this place. read more

I usually don't write reviews but today I went around 320 pm to jacks right away from the start whoever was in the drive thru was super rude... then my daughter asks if we can have buttermilk and hot sauce and rudely tells her, "next time put it on your mobile order." It's just her attitude talking to the customers and a mad face the whole time. Friday she was there also and same thing with my dad and daughter, super attitude. Other thing also both times got the order wrong.I rather drive to a farther jacks than to go to that one again.... You guys should really hire people with better social skills... read more

I'm just gonna review their new smash burger. It was pretty basic. Had a nice crust but it gets kinda stuck to your teeth and it didn't give me that crunch from the edge. It wasn't the worst smash burger though. read more

This is the second time I have went to this went to this particular place, the first time they made a mess of my order and this time was no different than the last time! I asked in a very pleasant manner if everything was in my bags, when I attempted to go through the bags they guy at drive thru told me that he had doubled checked the bag and he assured me I was good to go! When I arrived home of course the order was wrong and because I live in Walnut I was not about to drive back just to probably endure the same treatment! read more

I'm going 2 starts on this. Jack in the Box is the go to place for that late night craving and maybe this is a little petty but the price for 2 tacos on one side say $1.39 and on the other side says $1.59... of course you know what I was charged! I brought it up to the worker and she just walked away, another young man came and said "one was the old and one was the new and they have to charge me. No they don't! He blamed the manager and I just said fine, not going to argue over .60 cents but not happy with the service. read more

Jack in the Box - Different pricing on tacos, charged the higher price of course. - Fast Food Near Me - Hacienda Heights, California

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I understand you might be desperate but just keep driving , the food just do not taste right,it looks like they run out of an ingredient and then try to substitute with whatever is available- like a Frankenstein sandwich and I tried this location twice, go somewhere else, believe me it doesn't worth the try. read more

These slow ass workers teenagers need get their shit straight If I can give 0 stars I would Didn't give my man his receipt Got my tiny tacos fucked up Then didn't understand or add my order to this whole order Because I had to be specific after I already was The bitch wanna act smart say that I need to be specific bc they automatically make orders a combo cause in that CASE U SHOULD OF ASKED MY MAN MEDIUM OR LARGE THE MANAGER NEED CHECK THESE LITTLE GUELS HOW TO DO THEIR JOB RIGHT read more

Terrible service. Even walked in and placed my order. Still got it wrong. Get it together!

Literally the only location doesn't accept any rewards or coupons. Checked all the surrounding locations and they all do besides this one.

Usually I don't write bad reviews but I am doing this so the manager knows to improve the service. Ordered food, when I received it the bags seemed a little small for the order , granted I should have checked but the line was long behind me so don't want to hold up, asked if that's all the food, she said yes, came home to find out half of the order was missing. Drove back again and went inside and said half the food was missing , the burger was still sitting outside , she gave it and walked away, I said I'm still missing onion rings, she goes but I remember putting in your bag (in the original order) , I said no, another person picked up the onion rings and gave it, then I said missing curly fries. The burger was cold so she was nice and made a new burger. By the time I got home the other half of the food was cold .... This was more than an hour ordeal!! read more

Came to drive thru at 6pm. Tried to order but was told only uber eats orders are being taken.

Very good service very clean the worker ruby helped us with our order. I recommend... :)

We went to order food and they said they no longer served sandwiches at the time. I was really hungry

Grosses thing ever this is the second time this has happened here smh trash they always take long wit my orders read more

Jack in the Box - Hair???? - Fast Food Near Me - Hacienda Heights, California

Great place they always get my order right and they never forget the ranch I tired the new triple bacon cheesy jack. It was pretty good. It taste just like the ultimate bacon cheese burger. read more

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This is a piece of shit place don't go , specifically customer service. . read more

So it's my 4th time there, I went there before there raised and after.The only thing I ever wanted from a fast food restaurant was to get my order right,I don't need attitude from a kid that don't like there job. My food was terrible. I had to throw it away.So jack in the make it hard for you to complain.So don't go to jacks on hacienda blvd and don't go to del taco on hacienda Blvd.Its the one by vons ,As a consumer I'm boycotting these places and hope they go under.This is the only that works.If we don't go ,They will be go out of business and The plus sign is fast food is not good for you. read more

It seems like Chicken Sandwiches are popping up left and right these days. I wasn't surprised to see a new item on the menu when I pulled up to order. Now typically I don't go to Jack In The Box for chicken but I thought I'd give it a try. The sandwich was a lot smaller than I expected and the sauce wasn't all that great. It's like a Smokey BBQ flavor and the pickle added some crunch, but overall I wasn't a fan. As for the staff and service at this location, they are always nice and our food is made quickly. In regards to the location, this jack in the box is located on Hacienda Blvd near the 60fwy entrance. Traffic does get backed up so getting out of the parking lot can be challenging. You also cannot make a left turn to get onto the other side of the street. If you need to head in that direction you are forced to make a right then make a U turn a few lights up. read more

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