You can tell workers want nothing to do with customers. We were at the kiosk to order for 10minutes and not once did anyone come to help us(there was no one else in the lobby or drive thru)... Also, as we walked in, there was a man smoking a cigarette near the entrance door(we thought it was a homeless, he was bent over the trash can with his head down). The entire lobby smelt like a cigarette... he ended up coming inside after us... turns out he's an employee! He went straight to the back, past us as we waited by the counter haha. I trip lobby was spotless though came at 5pm today, Monday 23 March 2026 Update: food quality was great though! read more

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I ordered two tacos, a small curly fries, and an egg roll. The wait was already long and When I finally got my food, one of the tacos was basically empty--just a little sauce, a tiny piece of cheese, and a few pieces of lettuce. It honestly looked like someone didn't care at all about what they were serving. I called to let them know, and the only response I got was "come back and get the taco." No apology, no acknowledgment of the issue. I'm not going to drive back and wait again for one taco. It's not even about the taco. it's the lack of effort and customer service that made the whole experience disappointing. read more

Jack in the Box - Fast Food Near Me - Honolulu, Hawaii

Good for that burger munchie & a thick Shake. Service fast & Friendly. Food over priced for the quality & quantity. Ambience is Jack smiling at you as you exit the drive thru. Now I remember why I rarely come here. Gotta get that Quality back Jack! Appreciate da Reward points! read more

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This eatery is still pretty good; however, its services in one word: "slow"! This is probably attributed to the minimum number of employees assigned who also need to handle drive-through, too. But notwithstanding its low rate, it is more than a decent & clean place to get a quick bite to eat. read more

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I've never been this pissed off. I'm literally stuck in this drive-thru with a flight in an hour, and I've already wasted 30 minutes just sitting here. This is the second Jack in the Box I've tried that's been terrible. Is it just me, or are all their locations this bad? This one has to be the worst. They're about to make me miss my flight. I've been trapped in this line for almost 45 minutes and I have no clue what they're doing inside. I'm about to get out of my car just to tell them I need to leave. This is ridiculous. I'm not even bothering with a rating--people just need to AVOID THIS JACK IN THE BOX. read more

Placed a mobile order that was supposed to be ready at 546p. Got into the drive thru at about 537p. Only 4 cars in front of me. It's now 610p and 3 of the 4 cars are still in front of me. Just wanted to order a quick dinner for my teen son. Big mistake. read more

What could improve? Everything. No customer service, extremely long wait times for "fast" food, and then your sandwich looks like they slapped it together in the dark. Not a surprise that the rating is so low on this place. read more

Never come to this place. No one is going to help you. All the employees are just playing hide and seek in the back of the kitchen.

CODY visited the Valkenburgh St. Warden Ave location CODY ordered sourdough jack and chocolate shake CODY food was tasty CODY staff was overwhelmed, took a long time to deliver the food CODY dining area was clean, well organized, spacious CODY will return to order more food read more

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Melba (sp) is great manager! She takes care of her customers and keeps us coming back.

I was hesitant to go there because before the service was very poor and the dinning area was not too clean, but decided to stop by because I had to pick up someone at the airport. Went there early morning and decided to order a breakfast jack and large coffee. I was impressed that the dining area and restroom was very clean and if you need to use the restroom they will open the door for you they do not give out the key, which is good to control use. Service was a little slow, but the poor girl took care of the drive through and cash register in the front, so she was pretty busy. She was very friendly and courteous to all the customers apologies for the wait and thanking everyone. This has been a big improvement from the last couple of visits. Lots of parking. read more

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AVOID THIS PLACE OR YOU'LL WAIT FOREVER. Came here on a Sunday afternoon around 1230 to pick up our mobile order. There were not only people in the drive thru but also 5 other mobile orders inside waiting on their food for over 30 minutes. Sounded like no manager was on shift as others were trying to get a refund and couldn't since no supervisor was there. No sense of urgency with the employees or communication towards the customers. Terrible experience and will never be back. We ended up abandoning our order and went elsewhere!! read more

1) Services is very poor inside 2) team members talks stories and eating food behind the counter 3) employees did not say welcome or thank you 4) tables was messing with ketchup on table When ask to wipe table , team member gave me to wipe table " cloth not wet" 5) employees has bad customer service 6) fries was hard over cooked 7) employee told me I'm off the clock and I had to tell her if I get service, she walked away. 9) then same employee came back went behind the counter just to eat food and get a drink. ( did not wear a hair net or wash hands) 10) a older man (employee) came out of the restroom and went behind the counter got a soda cup , went to get soda and sat down in the dining room. Not following DOH guidelines!! I was very upset I had to call the corporate office for jack n box Moanalua Shopping Center Aug 29 at 7pm read more

Jack in the Box - Jack n box Moanalua Shopping Center - Fast Food Near Me - Honolulu, Hawaii

I stopped by on a Sunday morning to get a bite to eat before picking up family at the airport. My time was limited and all the rest of the fast food restaurants were very busy, it was a little after 8:30 AM. I went through the Jack in the box drive thru and the car in front of me finished their order and proceeded forward leaving the order station open. I pulled up and waited and waited and waited but nobody came on the mic to take my order. I was lucky that nobody pulled up behind me so I could back out of the drive thru lane and leave. I usually don't patronize Jack in the Box restaurants because I had subpar food the last 2 times I ordered from them. What has happened to this fast food restaurant chain that used to be one of my favorite places to eat? The food quality has been slowly going downhill for years and the economy will even make surviving even tougher in the future. read more

The employees are flvery friendly and helpful. I really liked their teriyaki spam burger jr.

I patiently stood in line to use the bathroom and the woman in front of me said I can go in front of her and ask for the code. The cashier, (short Asian or Hispanic lady with a black had slightly heavy) rudely told me to move so she can help the customer that allowed me to ask in the first place. Once the customer was finished. She took nearly 10 minutes to give me the code to the bathroom, pretending to be busy doing other things while the line grew. The service was disrespectful and disgusting. She should be fired I wish I got her name. read more

I recently purchased breakfast sandwiches for my family and my grand daughter showed me mold on her croissant . I can't believe this entire chain has lost its pride and standard to keep us safe. This happened in Kaneohe and at other locations. So sad the cooks are not taking a good Look at the foods they serve. read more

Haven't been to Jack in the box in a while, was out doing errands so we stopped. I got the NEW Jacks smashed burger! Was good and very meaty with two thick patties! read more

Jack in the Box - Fast Food Near Me - Honolulu, Hawaii

I ordered a Teri Jr Jack and I guess they forgot the sauce and gave me whatever the f*ck kind of "burger" this is. Hard bun was hard too. Worst burger I ever got and it was $5. Tried calling for a whole a** hour and still nobody picked up. Some BS and I'm stuck at work to drive back to get a refund. read more

Jack in the Box - Teri Jr Jack - Fast Food Near Me - Honolulu, Hawaii

The derive today was great! Auntie was very welcoming and blessed us with a smile & kindness. I always stick with what I know 2 tacos and curly fries and it always hits. The location is convenient & the drivethrew is actually fast at this location! read more

Quite possibly the worst jack in the box ever. Lady needed to use restroom and was vocal and nobody noticed her. I went to the counter and didn't get acknowledged for at least a few minutes with the lady standing right there on the computer right in front of my face. I see "Jack B" responding to all these comments. Your store needs new management brother. No if ands or buts about it. read more

Been in the drive thru for over 20 minutes and I'm still not at the pickup window. Service is terribly slow. I honestly believe I could've sat down to eat at Ruby Tuesday and gotten out in less time. Avoid this place at all cost read more

Absolutely terrible location put a food ordered a double smashed jack combo and asked for a lettuce rap got my order they only gave me meat tomato and lettuce that's it don't waist your time here paid 20 dollars for lettuce one patty and tomato jerks read more

Verrrrryyyyyy SLOW. No one to greet you at the drive thru speaker. If you're in a rush, go elsewhere.

Just ordered the chicken tender meal...clearly and concisely I said 5 piece tender meal, curly fries and the Oreo shake for the drink...they took way too long in my opinion. When I got home I come to find that they gave me regular fries...I don't understand how that gets messed up. Especially when they ask "regular or curly fries" why even ask me if you're just gonna do whatever you want? It's as if their job is hard...the lady at the window was nice though... read more

The online ordering process for this location is horrendous. I made my order via the Jack in the Box app, says it'll be ready 7-9 minutes . I get there 15 minutes after placing my order, told the cashier I had an online order, she was clueless. I showed her the screenshot, gave my name and she looked at her screen with a lost look. Then she printed out the order receipt, said my name, and I confirmed. THEN she went to the back to tell them my order, tacos with extra lettuce. Made my order at 11:40, still standing here at 12 noon waiting for my order. You get SLOW food here at this fast food location. Half my lunch break is already over and I'm still waiting for my 4 tacos. That's all I ordered, tacos. Wish there was another better Jack in the Box at this location!!!! read more

Jack in the Box - Screenshot of app order - Fast Food Near Me - Honolulu, Hawaii

This is my 2nd time I ordered on the app and came to this location and it was closed even though the drive thru is 24 hours. I see some of the staff chillen and eating inside. This is some BS!!! read more

I wish I can give 0 stars instead of 1. Only one car in front of me was waiting to give his order in which took 5 minutes. When it was my turn to order, the drive thru worker didn't speak to me until 5 minutes passed. When ordering, the worker kept making mistake on my order. Luckily the screen showed me so that's how I found out the worker was screwing up. I wasn't greeted at all at the window. Again 5 minutes they finally talked to me and I finally paid. Waited another 10 minutes just for 2 salads. Not even an apology. It wasn't even busy because only one car was ahead of me and he didn't wait very long to get his order at the window. What's worse the salads I got had the wrong toppings. I didn't bother going back to make corrections I just decided not to bother with them anymore. I know Jack in the box has been having a bad rep for being slow and I had the benefit of a doubt. After this, I start to believe it. read more

#5 for 2021 Cluck Sandwich comes with all white chicken, mild, golden fried crispy batter topped with chipotle looking and tasting sauce plus a few sweet pickles. First time having this sandwich for on the go lunch. Happy to observe golden fried crispy batter stays intact with the chicken for every bite. Great, simple packaging to keep sandwich warm. read more

Jack in the Box - Cluck Sandwich - Fast Food Near Me - Honolulu, Hawaii

Myra was AWESOME. She was friendly, professional and gracious and it was about 5:30am. The breakfast ordered was fresh and hot. I went through the drive thru where Myra apologize for the wait, I guess there was a large order but the wait was not really long at all. I like the fact that she did acknowledge that there was a slight wait. I have gone to fast food places that couldn't care less. If you happen to get Myra, please let her know how wonderful she is by saying Thank you, Mahalo or just thank you for your service! Thanks Myra. read more

I always wondered why this Jack in the box drive thru location is almost always empty. I discovered it this morning. I ordered my food online with pick up thru the drive thru. Order estimated to be completed 13-15 minutes which would be 11:03 am. With 3 cars ahead of me figured I wouldn't wait too long. Waited to be greeted at the speaker for about 10 minutes. As the line slowly crawled an inch I ditched that idea and proceeded forward. Waited another what seemed like a lifetime. Pulled up to the window and an employee asked me what I ordered. I replied nicely I wasn't able to notify them I was picking up my order. She had a confused look on her face disappears and what appeared to be a Filipino manager asks me what I need. Repeated I was there to pick up my online order and her intercom wasn't working. I show her my order number. She rudely says under what name I tell her. I wait longer for them to put the order together. Thought the whole reason of ordering online is the order is ready for pick up. By the time I leave it's 11:32 am. Last time I will be buying food from this location. Food price for the quality of food and hap hazardly thrown together sandwich with paper thin ham and burnt bacon not worth the $11. Employees and managers could use some customer service training. A quick "I apologize for the wait or even a hello would suffice". Disappointing to say the least. read more

Went to eat breakfast with my wife ,The spam was paper thin? What a rip off ! At least give us a thicker piece ?!?!? Never again I will eat a breakfast plater at jack in a crack! read more

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One of the slowest fast food restaurants I've ever been to . Do not go in through the drive thru without expecting to sit there for at least 20 minutes before getting your order . read more

Could never go wrong with a quick snack from jack in the box! love their egg rolls and always gotta have some fries. service was good!

Stood waiting to get help for maybe three minutes with nobody around. Two people looked at me the but went back to doing whatever they do out of sight. Zero stars, read more

Jack in the Box - Nobody working at 1130am - Fast Food Near Me - Honolulu, Hawaii

15 minute wait only to leave the drive thru window with missing items!!!!!! Unbelievable don't go here the worst service. Tried calling 808-422-6887 but no one picking up probably because they know they messed up and don't want to hear it. read more

Third chicken sandwich review. Thus one ranks up there with Popeyes. Very substantial chicken filet with a tangy mauo BBQ sauce and pickles. Frues were very crispy and hot. No dine in yet, and they are remodelung. read more

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Wait time for food was long. Just to have the wrong order and employee almost lost my credit card. Go at your own risk. Double check your bag and monies. read more

Thank you Marina (Manager). I did go back to get my free Fish Meal but honestly I wouldn't have that fish meal again. It wasn't over dry (sorry no pic) but it wasn't flaky white as the posted ad on menu board claims it is. I do love the panko onion rings -Delicious!! That's my favorite ;) The 2 stars are for how the Manager handled my call and service the 2nd time. read more

Jack in the Box - Dry fish sandwich - Fast Food Near Me - Honolulu, Hawaii

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Somehow twice now, I haven't taken a picture of the Meat Lovers Breakfast Burrito. I must say that it is worth the price $7. I tried one at this location about 3 weeks ago. It was so good that I ate the whole thing. Today, I decided to see if lightening struck twice for the same place. Hubby and I went inside to order the Meat Lovers Burrito and he got a strawberry shake. I asked for No sausage extra bacon. Last time the sausage tasted spicy . I requested for it to be cut in half. My burrito was cut in half as requested. It was super hot. I had to blow before I could bite it. They provided hot salsa but I got some mild picante sauce from Micky D's. Hubby and I sat and enjoyed the Meat Lover's Burrito. I ate half and took the other half home. Which I ate later that morning. Hubby loved his strawberry shake so much that he wouldn't even share with me. He said it was thick and stayed cool. It made it to Costco. I'll definitely be back for another Meat Lovers Burrito. read more

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