This location has struggled a lot over the last two years. They seem to have more staff now, but they do not appear to have been trained very well. If you go to drive thru lane during lunch or dinner expect at least a 20-30+ min. wait. Today I waited 20 min. standing inside waiting for a mobile order. The food was cold (taco soggy) and my drink was short about 4oz. and had a lid that was too large for the cup, so of course it popped off ! I like Jacks food but the service is still terrible. Especially since no one said "thank you" or "have a nice day," etc. When I said "Thank You" they replied "ok". Poor service means terrible owner or management. The brand is suffering due to this kind of franchise owner. Take some hints from Chick-fil-A or In-and-Out Burger. Terrific service makes all the difference. read more

They get my DoorDash order wrong constantly!! This is happening lately. Either there's someone there who can not read English or there are other things that are going wrong. They need to be reported.!! read more

Literally the worst jack in the box I've ever had the displeasure of ordering from. Gave away my order to a random, and then berated when I confronted them. And then was told I couldn't reorder. Should be shut down. read more

Tacos were broken to the point of being inedible. I was specifically charged a dollar for barbecue sauce, only to not get barbecue sauce. The guy at the drive-through window seemed quite slow, I would not recommend this location. read more

Tacos are our favorite at Jack in the box but a clean dining room, correct orders and a self dispensing soft drink machine was out of most the selections. Tacos were good was tge only bright spot.. read more

We waited a while to make our order, but the employees clearly saw us waiting. And our server/clerk was quite rude. She did not greet us kindly, she did not smile, and she was very rude. read more

I sometimes just have a craving for s good hamburger, and this place does just fine. And for this town, with all its fancy fish houses and steak houses, sometimes i crave just a bargain meal, and this place does me just fine. Tasty food that fuels my apetite. One of best burgers in town, no matter which version you may try..Thank goodness for reasonable prices. read more

Worst slop ever, we've ordered often. Not sure why it was so awful this evening. My husband's hamburger was not edible. All thrown away, and we were hungry and in a hurry. That's pretty nasty! Is there a minus star? I don't even want to give one star. Thanks for the terrible food poisoning Jack! read more

Jack in the Box - Sloppy mini tacos - Fast Food Near Me - Monterey, California

Jack in the box is always nice to grab for my grandma in law and they are nice here. They always greet you nicely lol

Although my order was done through the app then picked up through the drive-thru, the service I received was excellent. Whoever was staffing after midnight on the 18th, was a very professional and accurate employee. The food was solid, fresh, and made exactly as my wife and I ordered. I can't speak about the atmosphere inside. But the drive thru was quick, immediate, and well organized. Give this place a chance, at least for a midnight meal read more

They haven't gotten an order right in years. It's not that hard to put fried food in a bag.

The quality of the food at this location is TERRIBLE. They cut all the corners on costs. The tomatoes aren't even tomatoes. They're pale and green. Lowest quality you could get. They also always forget to give ketchup with fries. Their lettuce is sometimes also wilty and gross. read more

I went here to get a late dinner and ordered my favorite sides (jalapeño poppers & onion rings). When I got my food I received two orders of jalapeño poppers and no onion rings. I went to ask them for my onion rings. They took the jalapeño poppers (I understand I didn't pay for two orders) and they put them on the heating tray to serve to someone else. I touched it, you shouldn't be serving that to someone else. They were rude when I asked for my onion rings as well. I also ordered a drink. There wasn't any ice and most of the drink choices were unavailable. I will not be returning to this Jack in the Box again. read more

The Monterey one a couple of weeks ago had no manager on site. When asked for a lead they wouldn't say. They had to be forced to call the manager at home for a refund. read more

Total ripoff, they charge more than twice as much if you order in store compared to if you order online. Never again.

Yelp found this place close to our motel. Drive thru open in the wee hours was a big plus. We came during daylight as well, and the bathroom was averagely clean. The whole interior was kind of dingy. I consider this place in the same price point as say mcdonald's, but not as nice. Same goes for the service--they do the job, not inept but not that efficient, not rude but not really nice either. // Shake The oreo shake was ok. Why do fast food joints charge so much ice cream that has the texture of styrofoam. More importantly, why do I keep getting it? // Fries Best thing here. Hot, crispy, and salty--standard yum. Great with ketchup. // Coffee $2 coffee, not as expensive as starbucks, but twice as expensive as mcdonalds. Kind of more watered down tasting too. // Breakfast Croissant The eggs were small but well cooked. The ham and cheese were salty and fatty and paired well with the egg. It was as good as we hoped for. The croissant, however, tasted like rubber. Our solution was to suck out the egg/ham/cheese and toss the stale factory microwaved carbs. read more

They advertise their drive-thru being open 24 hours. My friend and I planned to get breakfast there at 5am before our fishing charter. Nobody was around to help. This was on 10/30/3023. Come on, Jack! read more

I stopped in here in the evening. I have not been to jack in the box in a long time. There was no line. The place was like you would expect from a fast food restaurant. I was waited on almost immediately at the register. Within a few minutes I received my order. Got to my hotel room and the order was correct. Everything was there. The guy behind the register asked me if I wanted taco sauce and gave me some napkins. I got better service there than I have had in other higher end sit down restaurants. read more

I stopped at Jack-in-the-Box to grab a sandwich. There was no line so I was able to go directly to the speaker. The cashier asked for my order, so I gave it. He stopped me and told me that he couldn't hear me. I was a bit surprised because I have significant hearing loss and tend to talk loudly. I spoke louder and gave my order again. The cashier yelled, "F.U. You're yelling at me. Confused, I stated that I spoke louder because he complained that he couldn't hear me. "Well, F.U. you yelled at me." I drove to the window and asked his name. "F.U. I'm not giving you my name.". I tried to snap a photo of him. He slammed the window shut, gave me finger gestures with both hands and yelled, "F.U. I'm not taking your order." By this time, he had hurled six "F.U.s" and two fingers at me. All at a volume loud enough that everyone in the place heard it. I drove around, parked and walked in with my phone. The cashier had gone to the soda machine, opened it and tried to look busy. He turned around, looked at me and said, "I was working over here." Sure you were. I snapped a photo and looked for the manager. She was out. The next day, I went back and asked to speak to the manager. She was very nice, listened, took my name and number and told me she was going to call the regional manager. That evening I got a call from the regional manager. I explained what happened. He told me, "I'm not going to fire him. I'll talk to him." Really? You let your employees abuse customers like that? I checked a few days later and the guy was still working there. Yak-in-the-Box has lost me as a customer. Their customer service was never good, but who has heard of an employee treating customers like that? There is some mental illness or something of that ilk going on. Nobody that treats other people like that should ever be in a customer-facing position. Besides, who knows if he'll go postal on somebody. Nobody was hurt, so I let it go. But let me ask you a question. Do you want your wife to have to deal with a psycho like that? read more

I can tell that every time I call them on the phone they declined my call and then I keep calling and they keep declining until I call and it goes all the way to voicemail and then I get cut off. They need to hire people that will answer the phones and not decline them. Super Unprofessional. I had a quick question and they felt they didn't have to answer the phone because they were lazy. Occasionally, it would say user busy and I would call again and it would go all the way to voicemail and then I would get cut off. This is not OK. You need to rehire people or retrain people. read more

I'm hoping that I get the owner's or management's attention. This place is giving JITB a bad name. I came to eat here as a tribute to good old days, and found out that the fries were served cold, and when I asked a freshly cooked fries they give more more of the cold stuff. I didn't want to be a jerk and argue at that time. The sourdough jack patty was cold and the Brest was smashed so bad it didn't even look like a sourdough bun. My wife ordered a popcorn chicken and french fries combo only to receive an extra fries but still all cold. Surprisingly they had five or six packages of eight each sweet-and-sour and ranch dressing which was completely overkill for the size of the order I feel bad for the owner who has to pay for all those sauces. I requested ketchup and I received over 10 packets. I don't think employees really cared what they're doing and how the representing Jack-in-the-Box. It is sad to see the lack of pride and the work they do. read more

Every time I've gone here it would just got worse and worse the people inside are super sketchy and I swear one of the workers I've seen at every crappy Fast food joint I've been to. My final straw was when me and some friends orders munchie meals were missing 3 items and I got food poisoning getting the curly fry Sriracha burger. Don't go here if you value your health. read more

My Monterey Bay athletes (kids) we're craving Jack-in-the-Box tacos and since it was a late practice for them I said sure. We pulled up into the drive thru ready to order and before I could say anything the lady on the intercom told me that she was going to take her 30 minute break and to come back once she was done. I asked her kindly to repeat what she just said.. ( I couldn't believe what I just heard) With an attitude the lady repeated back to me that she was going to take her 30 minute break and by law she was entitled to take her break. She informed me that in California ALL Jack in the box restaurants only allowed two employees to work on site due to Covid. I asked if anyone one else could assist me because I had kids in the car who are hungry (plus a baby crying). Once again Rudely, she told me that she was going to take her break and to come back in 30 minutes when she was done. I couldn't believe it I was beyond upset and have never heard of such a thing. As I pulled up more to the front of the building I saw the woman sitting there with two other males. I decided to pull out my phone and as soon as the lady saw me she said something to the guy who sat there with her. The gentleman immediately got up and started walking to the register and stood there looking like he was ready to take orders. Unbelievable! Bad customer service! Please don't waste your time coming to this Jack- in - the Box. Dec.1,2021@ 7:17 pm read more

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Who ever the young man working right now is (Thursday 6/28/23 12:40am) YOU SHOULD PRACTICE SOME CUSTOMER SERVICE. ITS NOT THAT HARD. We never go to fast food and this guy was a little shit. Hadn't given me my drink but acuses me if swindling him for a drink. Just so rude. Rolls his eyes at me and obviously doesn't care. I don't care that it is a fast food place. Customer service is key everywhere. You shouldn't work in hospitality with that disgusting display of interaction you give to the customers. Seriously. The generation of not caring but want jobs? Give it your all or kick rocks. Be nice please. You probably piss off so many people. read more

This jack in the box has consistantly good service and food. For a jack in the box, they are also quick. 5/5 stars

Honestly the worst drive thru experience I've ever had. The person who took my order gave is unnecessary attitude when we when had trouble decided which Munchie meal to purchase. Mean, unfriendly, and rude employees. Someone needs to remind them that they work in restaurant SERVICE. Food was cold and they forgot to give us the sauce we ordered. HORRIBLE SERVICE & COLD FOOD: go somewhere else. read more

Jack in the Box - Cool...it's cold - Fast Food Near Me - Monterey, California

Ordered to Carmel and NO SAUCE and it just makes me wonder how anyone could do so horribly at such a simple task. It's fast food, truly how hard can it be? Churros we're good doe read more

Came at 4:00AM to open 24 hours. Nobody spoke on the speaker so we drove up to the window. THEY SAID THEY DONT TAKE ORDERS UNTIL 4:30AM. WHAT!?!? We're fat so we're going to a different one. Sucks to suck. read more

They took my order and this Indian guy just told me that their grills aren't working but refused to refund me. They basically stole my money. Absolute trash lmfao read more

Terrible place. Second time coming here and have had a bad experience BOTH TIMES. I ordered a combo today with a drink and so did my friend. When we got there the line was long as hell as per usual. Then we get to the window and the guy hands us our food and says have a good day but we never got our drinks ??? We ask for them and he acts like we didn't have a drink when we ordered combos, then asks what size like aren't you supposed to look at our order before packing it??? We then leave just to get back and open my bag WITH NO FRIES AND SYRUP FOR MY PANCAKES. Syrup idc about but my fries????? Seriously... had to go all the way back and ask for them and when I did the lady literally put fries to fry like isn't this a fast food place?? But okay. Never coming back wouldn't recommend wack as hell save your time and money. read more

All the times I've been here I rarely have any complaint. This time was the last straw. This place besides Dennys is the only thing open for us grave shift workers to eat and today I had the unpleasure of having uncooked cold tacos and egg rolls that tasted like churros served to me and I couldn't believe it. They took over 20 minutes to make my order then to have my tacos cold was a final insult. If your trying to close this place by giving lousy service to customers you are successfully doing to it. read more

They were kind and had my order prepared. It was all delicious and perfectly executed. I ordered through the app and it was ready by the time I was done waiting for the other patrons to finish in the drive thru. It was a positive experience except that the employees were not wearing gloves or masks which disgusted me. I had to sanitize all of my food when I got home. It was rather inconvenient to have such an experience and k am unhappy with it. I will put that I had a great experience by the numbers so that I don't effect your ratings but no. This was a horrible experience. I felt disgusted. I was glad to have food and I appreciate the workers but jack and the box you get a zero for either not providing personal protective equipment to these workers or not enforcing that it is worn. 0/10. I strongly disagree with this experience. read more

Jack in the Box - Fries, burgers, onion rings, churros, salad, tacos, chicken strips, and sauces. - Fast Food Near Me - Monterey, California

If I could give this zero stars I would. To anyone out there who wants to eat at this jack in the box, please think twice. I had ordered a spicy chicken sandwich for my brother and inside was a glove. This is unprofessional and I'm never going to come back ever. read more

Jack in the Box - My brother ordered a jack spicy Chicken and can you guess what was inside? A glove! - Fast Food Near Me - Monterey, California

I wish I could give minus stars. I ordered in the drive through this morning. I asked if it were possible to get a breakfast burrito with no meat. The repeated reaction was odd; " do you want a number 23 or 26? ( I think?) " I said without meat though. The girl at the window was laughing and interacting with a person in back I didn't think much about it at the time. When I took a bite , it was solid grease. I'm not sure if they picked out meat or added meat grease. Either way it was disgusting. I tried to contact corporate and was redirected to a website that malfunctioned each time I tried to complete the contact story. I am so disappointed and disgusted. I loved those darned tacos through the years, but I can no longer patronize Jack In the Box. read more

Jack in the Box - Fast Food Near Me - Monterey, California

They try hard and do a great job getting the food out fast and hot given the labor shortage. Quick in the AM and their burgers come out fresh and loaded with tomatoes, lettuce and onions. 5 stars for fast food restaurant. read more

I wish I can give this place 1 star. They open only for doordashand uber, still takes 30 mins to get our order. Management needs to do something. This place is so bad lol read more

Listen folks there is nothing I can say to make me ever step foot in this jack in the box again. Forget about customer service being thrown out the window. I ordered two tacos with extra lettuce. I must have made a bad choice . The tacos were cold and wilted and missing a chunk out of one . The team leader Carlos tried to convince me that a machine was the culprit, then announced that he was the one who placed it in the bag. I asked him and the two young men who were standing behind the counter whether they would eat this food? They both said with a straight face, Noo no. Honestly how can you run a successful business if the people behind the labor do not take pride in the food being delivered. I remember when this place was filled with happy, hardworking employees. Don't bother asking for a new order , he clearly was not willing to make the situation right. read more

Been to this location several times as it's the closest to my home. The food had been really good every time, however the customer service is HORRIBLE! I've only been through the drive through and they don't greet you at all, they just ask why you want in a lame monotone voice and try to get rid of you as fast as possible. They have no desire to be at work, they just sound so lame. Also, their signs aren't lit up so you might have to shine your own flashlight to look at the menu if you stop by after sunset. read more

This place is the pits. Should have heeded the advice of previous reviews. Went through the drive thru because their sign says open and this location is supposed to be open 24 hrs. The employee tells me that they are closed for inventory and will reopen in 15 minutes. Wait for the 20 minutes and try again. "Sorry our system is down" Can I just get a Diet Coke and a breakfast jack? "You're gonna have to wait." I might wait but not here. Su su su su su that's right this place sucks read more

I really used to love this jack in the box I used to go all the time because it was close to my school the last time I went was about a month ago not only did they mess up my order but I also got food poisoning I haven't had a chance to write my review because I'm still recovering ever since then I'm still having on and off stomach pain I'm not able to eat more then once a day I know it was the food because after I finished eating it I got stomach pain which really sucks because this was my favorite jack in the box I'm writing the review because I don't want anyone else to get sick because it really sucks read more