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    Jack in the Box

    1.3 (36 reviews)
    InexpensiveBurgers, Fast Food, Tacos
    Open Open 24 hours

    Order Jack in the Box Takeout or Delivery

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    I specifically asked if they had cheese and bacon and was told they had it but, when I got home and went to eat. I discovered that there was no bacon on it as has happened before many times. I should have taken it back for a refund but was already undressed and ready for bed. So I'm leaving this review to express my anger that I was lied to right to my face! I don't recommend this location for it, if they will lie to me about that what else do they lie about? If they knew that they didn't have bacon, they should have told me and not charge me for it! As they should have said they didn't have bacon and only charged me for the regular ultimate cheeseburger instead they charged me for bacon that they didn't have. I live near this location but I will not be going there again!!!

    Meat Lovers Breakfast Burrito Combo
    LaWanda N.

    Update from 05/30/22 After my last experience, last fall, I made a formal complaint and was contacted by the District MGR, Tonya Holland. She of course, profusely apologized for my encounter with the vulgar, unprofessional manager at this location. She told me to come back and get whatever I wanted from the menu. I explained that I live in GA and that I am only in IL once or twice a year. She then told me that no matter when it is that I return, to go to the O'Fallon location and make them aware that she told me I could be made whole & my order would be fully comp'd. When I went to the O'Fallon location and began explaining my situation to the cashier, she actually remembered the conversation that I had with Tonya because Tonya shared it with the staff. So the cashier proceeded to tell the manager about my situation and this rude, unprofessional manager said well if she had the problem with the Swansea store, she has to go there. I then explained that these were not Tonya's instructions. The rude O'Fallon manager then calls Tonya and she tell me that Tonya said I need to go to the Swansea store. I asked for Tonya Holland's number and called her. I reminded her who I was and she said I needed to travel to the store she was at. I reminded her that she specifically told me to go to the O'FALLON store because my previous experience was so horrible. She then tells me that because my issue was so long ago, she doesn't have any record of the encounter and would be limited in what she could do. I politely told her that based on the rude, unprofessional behavior from two of her managers, I'm not surprised she's not a woman of her word who'd make good on her promise as it seems to be a trend with Jack In The Box! Never ever as long as there is breath in my body will I spend one red cent in any Jack In The Box EVER!

    Katie G.

    Location is terribly understaffed. There is one employee in the entire store in location that happens to be open until midnight. I'm leaving the one star review for the lack of bodies in the building not for the poor employee who had to serve 9 cars at 11:15 pm alone. Shoutout to the guy who worked the night shift April 8th at 11pm ; treat your employees better tha n this !!

    A sad taco

    I've been sitting here for fifteen minutes at the front window waiting for four tacos two drinks and some chicken strips. They just gave us someone else's order then she told us oh no sorry that's not your order took it back from us and was giving it to the person behind us. I am disgusted but looking at these reviews I guess I shouldn't be surprised. Yall don't waste your money I know this just fast food but if it ain't fast tf I'm buying it for. I honestly feel like they have bad microphones there and they couldn't hear us which doesn't help them to work efficiently at all. I promise you it's not worth it I was uncomfortable! Edit: they forgot our curly fries and yall look at these tacos they need to just quit.

    Sauced & Loaded Triple Cheese & Bacon Fries

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    11 months ago

    Ordered ahead 10 tacos-and they were ready waiting for me to devour when I pulled up. Thank you for the meal..

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    We appreciate the review and hope to see you again soon!

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    Atmosphere

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    Crispy Chicken Sandwich

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    Dining room

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    From the parking lot

    Jack in the Box - burgers - Updated June 2026

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