This location was recently opened in my neighborhood. I have historically had bad experiences at Jack-In-The-Box restaurants, but my husband wanted to give them a try. We ordered online for in-store pickup. They gave us a timeframe, so I arrived on time. The bad news was they were very busy and way behind on filling orders. My online order was still 5 or 6 orders down the list before they even started preparing it. I waited 15-20 minutes to get my order, but the manager was very apologetic and gave us 2 coupons for free food on our next visit. We ordered a variety of things so get a good picture of what they had to offer. We ordered breakfast as well as some lunch items. They serve breakfast all day, so it worked out well. Our order included Ham Breakfast Jack, Sausage Breakfast Jack, Grilled Cheese Sandwich on Texas Toast, and the Mini Churros. I really liked the breakfast items, and I liked the sausage more than the ham. The grilled cheese was very good also. I was worried it may be greasy on the Texas toast, but it was not very greasy at all. I love churros and thought these would be the highlight, but they were just ok. My husband likes the mini tacos, but we didn't order them this time. I'm not a big fan of those. I suppose I would eat here again, especially for the breakfast. read more

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Hate to take a 5 star review down to 1, but my experience today was that bad. We pulled up to the drive through and were told they would be with us in just a moment. Nearly 10 mins later we did not hear from anyone, even after asking for someone. Then, another car pulled up in the other drivethrough line and almost immediately had someone take their order. I promptly backed out, parked in a spot, and went inside to find out what was going on and try my luck ordering in there. I recieved the same message from someone inside "we will be with you shortly". I stood there again for a while. I watched the three people working there move in the slowest of all slow motions preparing food. I again stood there for a while with no further engagement from the team there. So I walked out and we found somewhere else to eat read more

This location just lost my business. We waited in the drive through for a couple minutes to then be told that we needed to wait a minute. We waited 10 more minutes and they took two cars that showed up after us in the other drive through line. No one would respond to us when we asked if we could order. We then went inside to try and order. We were again told to wait a minute. We waited several minutes as everyone inside was moving slowly and sure enough... we waited another several minutes with no service. We will not be returning to this location as there was no service at all. read more

The dining room needs a really good clean. They seem understaffed. It took almost 20 minutes to get a small order. Food was good though. read more

Jack in the Box - Dining room - Tacos Near Me - Syracuse, Utah

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First time trying Jack in the box and this is how it went for me. First off, the line went faster than I thought it would. This jack in the box is newer, and the line was really long, but I only waited about 30 minutes from the end of the line to finally getting my food. The employees were kind and were going as fast as they could. I ordered a few things, but my favorites were the sourdough Jack and the jack mini. Whatever sauce they put on those sandwiches is amazing. I also ordered a kids meal and that was disappointing. The nuggets were absolutely tiny. It came with no toy, and my 3 year old was begging for my sandwich after her meal. It wasn't a lot of food at all. The tacos were okay too. Not my fav and covered in grease. Overall, it's good for fast food. Is it worth 30 minutes for food? No. But not terrible. read more

Jack in the Box - Sourdough jack - Tacos Near Me - Syracuse, Utah

This was actually the very first Jack in the Box location I've tried and the first couple of times I went, it was pretty good. The food was decent overall and the service was good. But the last couple of times I've went, the food tasted as if it had been sitting out for a while. I ordered the Jack Wrap and the croissant breakfast sandwich & was told to park and wait for the food, which wasn't an issue. But if I'm going to be waiting longer than expected, why is the food cold, sloppily made, and tortilla hard as a rock? Definitely not going to this location again anytime soon. read more

Order placed at 12:14. Received food at 12:42. For fast food, I shouldn't have to wait for 30 min. Food arrived cold. Order 4 tacos and a Jack Wrap. read more

I went in here to pick up a couple of orders and usually the employees here are kinda stand offish and I end up waiting a long time for my orders But ZACHARY was the nicest ever!!! He attended to me and got my orders to me pronto and was incredibly nice!!! More people need to be like Zachary!!! Love love love! read more

They are extremely understaffed, and while It can't be controlled instantly, they are extremely slow, plus busy. They have also seemed to mess up on extremely easy orders, which honestly sad. The inside is somewhat clean, little stains and messes. The food is served nice and hot, but again half of the time it's messed up, which stinks. I love this place, but for now it isn't the best. read more

30 minutes... get ready to take a nap because that is how long you will have to wait for your food. Will it be good and loved? Nope! Cold, and stuff forgotten? Yep! Do I think that this place should fire the entire staff? Yep! Wish it was better but hope this place goes out of business. Highly recommend for a crappy time! read more

First time trying Jack in the Box in UTAH. I have had bad experiences in my home state and other states I have tried time at. But I decided to come and try the new one here. First for, customer service, was amazing, Ashton, He was very friendly; and made me laugh and was joking around with me. I needed that. He made the experience so pleasant, and awesome. The food was good, I mean it's fast food, so it's not like it's going to help the best. But we were all hungry and tired and for what it was it was good to us. I got a burger and curly fries, the fries are delicious; and you can tell the curly fries were made fresh, and the oil they used wasn't old. I'm not a fan of fast food, because I'm trying to lose weight and I'm on a diet so I won't come often but I would say the food was pretty good and the customer service was the best, hands down, it was. I don't normally give 5 stars for fast food, so The only reason I'm giving them a 5 star is because of Ashton, his customer service was the best! I will definitely be coming back because of him. read more

The worst customer service to dine in. Lady wearing red today was not aware of the orders for dine in. I had to walk up to the register to ask for my order. And it was ready just needed to be bagged. She then handed me the food didn't ask if I needed sauces. Food was cold. read more

Every time I've gone through the drive they for pick up, my food was always cold. But the times I ate in, the food has been great which is why I give them 2.5 stars. read more

I went there at 9:59am this morning. Only 2 cars in front of me, I was excited to finally try this place! Well.... Talk about disappointment! The fries were horrible, the grease they were cooked in was old. The worst fries I've ever tasted The Cheese Burger was COLD, and my husband said his chicken sandwich was good! After spending $22 I won't go back ever again! I will go spend a few extra dollars and go some place else.... Terrible, Terrible, Terrible read more

Nasty food! I ordered and paid for chicken strips and got horrible greasy mozzarella sticks. The burger sucked. It too was sooo greasy! The egg rolls were the absolute worst thing I ever had! The food went in the garbage. $23 worth of trash !!! read more

I don't know why this Jack-in-the-box has such bad reviews. They are great. They are super busy during rush hours, so a lot of times, yes, there will be a long wait. It's not their fault they are so popular and maybe corporate doesn't staff correctly. Or maybe they do have enough staff and they just can't keep up as well when they're getting slammed. I simply know they go out of their way to give you the best service possible. I love the food I order there and the staff is always so courteous and nice. (I go once or twice a week, always on the weekend nights. One time I didn't have quite enough money on one of my debit cards when I ordered off the mobile app, so my payment didn't go through. I said I would go back for my main debit card my son hadn't put back in my purse and they said, "Don't worry about it" and I got the food for free. I said, "Are you sure?!!" and they're like, "No problem, don't worry about it." Another time I had to wait a long time for my order on a Saturday night (and they were all bustling around trying to fill all the orders) and they offered me a free drink or dessert. They are great and have good-tasting good . read more

Cancelled my order but still took my money. Assistant manager was rude and wouldn't help. Told me to do refund through app but Syracuse isn't listed as a location so can't put in for refund. Didn't know corporates phone number, hung up on me. DONT ORDER THROUGH THE APP. read more

2 cars in the drive thru and it took 55 minutes, pretty sure I got the order of the person in front of me, but whatever, more food.... Horrible staffing, only one lady working I'm pretty sure in the whole place, do not go here they will mess not only your order up but your night up read more

Today was second time I've gone with same experience, horrible. You think you're stopping in for breakfast on your way into work but nobody thinks they'll be in drive through for 21 minutes! I was the only one in line, come on people. No wonder no one else is going. And don't give me crap about employees because I see two kids inside just walking around and looking at me through the window instead of working. Come on mgmt! read more

For this to be fairly new the food is garbage. Of course it's fast food but at least put some effort into making. The wait is so long you would think that the food would be fresh, lol. If the manager is reading this, get you workers in line. This is fast food, it shouldn't be hard. It's very been there on 2 separate occasions and they had to give me old food. Last time for sure. read more

The hamburger bun was chewy, like the bread had been frozen and thawed out a few times. The burger was cold. The cashier was unfriendly and unhelpful. I asked about the deal for the $1 Large Dr Pepper and was told that because they are a new store, they couldn't override the price. The wait in line after I placed my order was way too long, nearly 10 minutes. This was my third and final time going to Jack in the Box. Sad, considering it used to be my favorite fast food restaurant. read more

This one is ten time better then the one on antelope Drive much quicker and better service so people from Antelope Dr., Jack-in-the-Box do better read more

I only rated a one start because you can't choose zero. This was are second time trying to experience the new local restaurant however, we finally got to the window , after a 20 minute wait, we waited an additional 5 minutes at the window with no acknowledgment, we decided to drive away. I believe this is a management issue as I'm sure these kids are new to the workforce and customer service isn't a high priority. With that said, I can only imagine the food quality if that can't fix there latency issues. read more

The service is terrible. The drive thru service is the worst. Took only about two mins to order food but then sat in the drive thru and waited almost 30 mins to get to the window when I finally got to the window mind you I ordered fries, a drink and tacos the worker at the window didn't acknowledge me. And at that point I was over it. A week later decided to try again and there were no cars in the drive thru and yet the wait was the same. I will not be trying it again. read more

Ordered 4 tacos and Curley fries a few minutes ago, got to the window and the lady read my order to me as I handed her my card, 4 tacos and Curley fries. Didn't check the bag until I got home (my fault but still disappointing) they only gave me two tacos and not the 4 that I paid for. read more

Food was cold. everytime we order on the app they don't give us all our food we have argue with them. they have the worst customer service i have ever seen. i love jack in the box but will not waste my time going here read more

The food was alright the service was slow and dont understand how people can never listen and they always tend to rrush you off

After many years of yearning for the one and only "Breakfast Jack", we finally have it right here in Syracuse, Utah. The food is really good, the service is very good. Everyone that works there is learning from what seems to be a very competent management team. It's been a bit busy and crowded this first month since opening. Thank you for bringing your Restaurant to our community. read more

Employees are friendly,service was great!! Was greeted while we waited for our food,will come back again

Loved the Classic Buttery Jack and Curly Fries with Good Good Sauce! The Good Good Sauce is better than fry sauce!

Everyone I come here they are very quick and friendly. I really like this location. Food has always been fresh and staff is way nice.

Leave it to an unregulated Utah fast food place to not care about the quality of there food. I'm guessing quality control left recently and the world renowned lazy Utah food workers took over with a vengeance. My burger was cold and sad my fries must have been dropped in oil at least 3 separate times for "reheating" purposes.I know the tricks, and they are disgusting, and this place being so new has already gone down that path.. mind you $11 for this masterpiece of a meal I could have gotten better at in and out who's quality control is actually present. read more

For the price, they don't give you a whole lot of food. Burger was very small. Almost slider size. Fries came in a small container even though I got a large. Shake shack and in-n-out are wayyyyy better read more

It's great to have Jack in the Box in the neighborhood. My first visit did not disappoint. 50% off and the food was hot and fresh. Customer service was fast and friendly. I'm pretty excited to have my fave fast food place nearby. read more

first off the food is ass I got food poisoning and threw up for days. man frick them workers man took 20 minutes to get my food even though we were the only people there, they were just talking in the back while I was waiting, i brought my service dog in there because I'm blind in my left arm and they were very rude constantly throwing old taco shells at him and putting Wacom the floors so he'd slip and fall read more