I purchased a blower motor from Bart Fireside for $182. Instead of the requested part, I received…read morean incorrect item. After contacting both Bart Fireside and the manufacturer, Stoll Industries, Stoll acknowledged the mistake and sent the correct part at no cost. Bart Fireside refused to issue a refund for the incorrect item, stating that I had received the part I needed, which contradicts Stoll's confirmation. I am disappointed with Bart Fireside's handling of this situation and their lack of accountability.

We went this fall to get a new fire screen and fire tool set. They have a great selection. We…read morepicked out which set we liked and they came over to measure our fireplace before they placed the order. It took a while before it finally came in, but it finally came. My husband installed it and after he finished, we noticed it was the wrong color. The company came back over and took it out and boxed it up. They did a reorder for us. After many weeks they brought over the new one and it looks great! However, it's now too hot for a fire. We did throw a couple of logs in the fireplace and lit them to see how it looked. Looks great! I guess we will get to use it next winter. Good quality. They also have a really good Green Egg selection and accessories. Great store!

Doing business with this company is one of the WORST DECISIONS OF MY LIFE! One year update:…read more(Original review below) This ridiculous company just charged me a $200 fee because I didn't buy enough fuel from them in the last year, yet they have failed to do everything they ever promised- making buying fuel incredibly difficult. 1) I never got a tank with a gauge or way of measuring fuel level as promised 2) I never got any assistance setting up the pump as promised 3) I called to buy more fuel and asked for a "stick" or other manual measuring device and was told they would provide one, but they never did. 4) I called AGAIN to ask about a manual measuring device and was told they would provide one, but they never did. 5) Finally, I called to order more fuel "just guessing" the amount needed but wanted to switch to a different Octane rating. Was told "Unsure if I could do that...and would have to call me back". Never did. But they charged me $200 for not ordering more fuel. And of course not by invoice, but by ccard charge on random day without warning. SO RECAP: Sign up for service. Tank installation delayed. Wrong tank comes with no gauge. No help setting up pump. Gas delivered without order and in random amount. Wait weeks trying to get someone to return your calls about the unordered gas error. Finally pay extra out of pocket to stabalize gas. Begin asking over and over for any way to measure the fuel. Finally guess how much new fuel you need and be told you have to wait to order. Then be charged a fee for not reordering. So you've got a junk tank with no gas in it and you're still paying this stupid company in surprise fees. ORIGINAL REVIEW:I saw the bad reviews without much information and ignored them. I went ahead and opened a new account with this company and it's been a horrible experience. Even setting up the contract was a pain. It took two weeks of phone tag and resending emails 5 or 6 times to finally get the account set up. I set up a new gasoline delivery contract with the company after I was told the tank they installed would have a fuel gauge on it and no gasoline would be delivered without my calling in to order a delivery. The tank that was delivered did not have a gauge. I called my sales rep and left a message which was never returned. They just charged my card on file for installation. While I was waiting for the call back about the tank I got an invoice in the mail for over $1000 for the delivery of gasoline. I went out and looked in the tank and was surprised to find it full of fuel. They did not wait for my order. Instead they decided to deliver a random amount of gasoline of their choosing on a random day and bill me for it. I called the company and spoke to several people. Each person explained why it was someone else's problem. Eventually I was promised "a boss" would call me back. A full week later I've received no return call, but my card on file was billed for the $1000+. I called again today to more precisely explain the problem. I can only use so much gas per month. If they deliver more than I can use it will eventually go bad or have to be stabilized at additional expense. And even if I stabilize this gas so that I can use for a longer period of time, what if they decide to deliver gas to me AGAIN without me ordering it and top off my tank? The lady simply replied, "Gas doesn't go bad" which is absurd. Everyone knows if you put 6 month old E10 gasoline in an engine you will cause problems. I've been dealing with them for a month and I've had a single delivery and it's been nothing but trouble. If things improve I will change my rating. OLD EDIT: I eventually got a call from the owner who apologized. I asked him to credit my account the amount it was going to cost me to stabilize the extra fuel and he agreed. Still not an ideal situation, but a step in the right direction. I added a star to my review and I'll see how it goes from here. If things continue good I'll update again and increase the rating. NOTE: They did not improve.

DO NOT FILL LP CYLINDERS HERE!!!!!!!!!! I am a full time RV'er and travel nationwide. I will be…read moreleaving Columbia in a few days and decided to top off both of my propane tanks before I went to colder climates in the mountains. Neither was empty and both had been used a little, might need 2-5 gallons between 2 30lb tanks. Due to this reason, I did not want to do a tank exchange and asked the campground I am in for a place to fill propane. I was referred to this location. Upon arrival, there were a couple workers at the filling point of the propane tanks. I unload both tanks and inform them that neither is close to empty and just wanted to top them off. The tanks were filled with just a couple lbs each and given back to me to load. After placing them back in my truck I start to head to the office to pay for the propane they had filled. I asked the employee if he could tell me how many gallons were given to tell the office so I can pay. At this point he informs me that there is no meter and they will just charge for a "top off" After going inside, I find out that they do not charge per gallon but a flat price for an empty cylinder. Since neither cylinder was anywhere near empty, I was charged for 60lbs of Propane!! I asked to speak to a manager and was told none were available. I asked for a number to speak with a manager and was given a number to his voicemail. Multiple messages have been left and none have been returned. Do not waste your time, there is little to no customer service and I was charged $50 just to top off the tank. Unfortunately since the tanks were already filled I had no choice but to pay. This is horrible service and not upfront about the charges!!!!

I bought my house 5 years ago and have an external propane tank with a Southern Propane sticker on…read moreit. My fire place uses very little propane to run so for years I've not needed a refill. I called in to arrange a service and the person on the line attempted to tell me that I had to sign up for rental services to use this tank. I informed the agent that for 5 years I've not paid a dime to use this tank and that I was not about start paying for it now. The agent claimed that they would take would now try and reclaim the tank. They had 5 years to come and reclaim this tank from the previous owner and they failed to do so. Statute of limitations are expired and this is now considered abandoned property. Shady company just trying to solicit unwanted subscription services and then assert claims based upon expired contracts that won't hold up in a court. Do not recommend business with this company.

We've experienced a number of issues with this company, including being charged for gas that was…read moreleaking out. I kept telling calling and telling them it was leaking and was told that they "could" send someone out but if they determine it's not leaking, they'll charge us for that too. After spending hundreds of dollars a month every month for an 800 square foot house, we FINALLY got them to check it and the service guy said it absolutely was leaking (no kidding, we could literally hear it hissing!) and replaced the lines. He told us we'd receive a credit for the previous months that we were charged. He was literally fired the next week and we never received a credit. We've also requested (for the past 2 YEARS) someone to give us a price on installing a heating unit in our garage. We were told they'd send someone out in a week or so. In 2 years time, we've asked more than 10x's. I ended up ordering a unit online and we have another company installing it this week. Customer Service is not their thing, neither is follow-thru.

This location was highly recommended so we stopped by since we needed a new, reliable dishwasher…read more The salesman was moderately helpful but we were unable to get the make and model we wanted due to our stock by GE. Thus we got an LG but the installer had to contact an electrician to adjust our wiring in order to accommodate the install. I hope we made a smart decision to go with LG. We've used it several times and it looks to be good value for the price we paid.

My Whirlpool washer died after only 6 months and the local business I purchased it from gave me a…read morehard time when I tried to get a warranty repair done to fix it. After such a terrible experience, I needed to regroup and get a new clothes washer as soon as possible. I accidentally found the Appliance Home Store when I was Googling local businesses. I went to their website, reviewed their inventory, and found one I liked within a few minutes. I actually went to the Appliance Home Store in West Columbia beside Big Lots, which is closest to my house. I walked in when they opened and had my purchase finalized within 20 minutes. Two hours later, same day, the washer was delivered, set up, and tested by the nicest movers I have ever done business with. I purchased a state-of-the art GE Profile 5.0 capacity washer for the same price I got my basic Whirlpool 4.5 washer that died after just 6 months. It was the most seamless transaction and delivery I have ever experienced after years of dealing with both the good and the bad when purchasing major appliances. Just for fun, I checked other competitors for this same washer and most of them are out of stock and on backorder. I cannot say enough good things about the Appliance Home Store and their awesome service. They charge a small nominal fee for delivery, set up and haul away of old appliances, but it is worth it and these guys are one of the few that can do same day delivery on major appliances.

Update: Received a personal phone call from Jason, who is the manager at this Ferguson location…read more Jason was apologetic and he made it perfectly clear there was no reason for the customer service I received. We discussed the situation in detail, he assured me that my concerns would be addressed and I sincerely appreciated his time. I look forward to doing business with this Fergusons in the near future.

Never had an issue with this Ferguson branch. Always on…read moretime never had a problem with this store! Great bunch there.

We have been customers since at least 2002 when Palmetto Propane was located on Church Street in…read moreLexington, SC. We set up 2 accounts - one for our home and one for our nursery. The nursery is not incorporated. The tank for the nursery was filled up in June - one of the hottest days of the month. I called to have the tank removed and they removed it. The credit is more than $700.00 but they wrote the check out to Grey Rock Nursery LP which is not a limited partnership and not a corporation. The nursery income has always been reported on our individual tax returns. When the accounts were set up, they et them up under the nursery and the house to distinguish which tanks belonged to the nursery and which tank belonged to the house. The check they issued is useless. The voice mail left by Laura in accounting said that the tank was removed from Grey Rock Nursery. The tank was removed from my property. I am the sole owner of the property. I private messaged Clark Havird in hopes they he can help solve this problem. Nancy Harmon - Lexington, SC

If you buy a product for Palmetto Propane and it needs to be repaired, you'll have a very long…read morewait, or they will recommend a contractor you can call, but you have to make the arrangements with them, Palmetto is out of the loop, you bought something from them and you have to do the work to get it serviced Big Company with small concern for after sale

Outstanding quality and seasonal prices. When I want standard or unusual crafting materials. I…read morealways know I can get it at Carolina Pottery

Carolina Pottery is a very cool place. They have a huge selection and with both Halloween and…read moreChristmas decorations throughout the store. I found prices to also be fair. Customer service was also very good. Only drawback is really around organization of items. Bring some comfy shoes because you might have to walk a bit to find some cool items. It's worth the walk but could be organized better. Stop by Carolina Pottery.

My sister had a gas fireplace built by Flame Pro in March. They did an outstanding job. I already…read morehad a gas fireplace but wanted to update since mine were about 25 years old. I wanted something more energy efficient. Mike came out measured the existing fireplace and recommend a fireplace insert. He picked out a beautiful insert and gave me several options. Chad, Eli and Taylor came and installed the insert in less than 3 hours. They explained how to operate it and were very professional. Thank you Mike, Teresa, and the staff of FlamePro for making this an easy process. Kim C. June 17, 2026

AFTER being left with an unfinished job by a another company who turned out was not full service…read more(and did solid 'B' work) -- didn't do surround, could only get doors/handles in black, and didn't actually install the fan for which we paid -- we found MIKE and FLAMEPRO. Mike personally inspected the fireplace and made suggestions, including to the work already done by the first company. He is extremely knowledgeable about fire safety, best practices, and probably anything about fireplaces. He and his team left us with a beautifully finished product, including doors and handles to match the tile. Beautiful ending to a rough start. We are super glad we found Mike, Teresa, Steve, et al at FlamePro!

Great hot tub. Horrific customer service. Worst I've ever seen. Blocked me. Ignored texts. Amateur…read morehour.

Avoid these guys - go to Aquatic Spas in Hilton Head. Horrible customer service, nasty people, plus…read moretheir techs aren't skilled. My lightly used 3 yr old spa was tripping the breaker and Ken replaced the heater. CalSpa was considering covering it despite my house being a rental but Jeff of Palmetto Hot Tubs refused to provide the proof CalSpa requested (probably because the heater wasn't broken in the first place, so he had no proof). Then Jeff called CalSpa to be sure they flagged my spa as being in a rental (they knew, he was just being spiteful)! My next renter reported the tub not working. Jeff demanded $690 despite it exhibiting the same exact behavior (tripping the breaker). I said I'd pay when they fixed it, and they threatened to send me to a collection agency, then they told me "Do not call the store anymore" - just like the other review where the guy said they blocked him. Jeff also accused my electrician of a bad wiring job, and said that I almost killed their technician. That was false. I wrote to the owner Craig Hunsicker, with whom we spent over 10k. If he resolved the issue I wouldn't be publishing this review. Crickets! Shocked that he didn't read the bad behavior in the email trail and apologize profusely. Jim of Aquatic Spas and More in Hilton Head fixed it. Turns out I'm one of many Palmetto customers with a shockingly bad story. And, the issue was the motor (not the heater). Its from China so its crap. Unlike Palmetto, Jim agreed that a motor should not die after 3 years of use, rental or not, and he is going to bat with us with CalSpa.