Great hot tub. Horrific customer service. Worst I've ever seen. Blocked me. Ignored texts. Amateur…read morehour.

Avoid these guys - go to Aquatic Spas in Hilton Head. Horrible customer service, nasty people, plus…read moretheir techs aren't skilled. My lightly used 3 yr old spa was tripping the breaker and Ken replaced the heater. CalSpa was considering covering it despite my house being a rental but Jeff of Palmetto Hot Tubs refused to provide the proof CalSpa requested (probably because the heater wasn't broken in the first place, so he had no proof). Then Jeff called CalSpa to be sure they flagged my spa as being in a rental (they knew, he was just being spiteful)! My next renter reported the tub not working. Jeff demanded $690 despite it exhibiting the same exact behavior (tripping the breaker). I said I'd pay when they fixed it, and they threatened to send me to a collection agency, then they told me "Do not call the store anymore" - just like the other review where the guy said they blocked him. Jeff also accused my electrician of a bad wiring job, and said that I almost killed their technician. That was false. I wrote to the owner Craig Hunsicker, with whom we spent over 10k. If he resolved the issue I wouldn't be publishing this review. Crickets! Shocked that he didn't read the bad behavior in the email trail and apologize profusely. Jim of Aquatic Spas and More in Hilton Head fixed it. Turns out I'm one of many Palmetto customers with a shockingly bad story. And, the issue was the motor (not the heater). Its from China so its crap. Unlike Palmetto, Jim agreed that a motor should not die after 3 years of use, rental or not, and he is going to bat with us with CalSpa.

Stopped in today to get my pool supplies check my water and get my pool sparkling for the…read moresummertime Griffin, pools and spas people make the difference grateful to have them as my pool store in Lexington

Great folks to work with. I recently bought a spa from them. Made the process very smooth. I would…read moreuse again.

LMR replaced out pool liner and sand filter about a month ago. They also removed a piece of the…read morepool deck that needed replacing and prepared the spot for the concrete guy. we have been very pleased with their work. All the guys that came out were very personable and polite. would definitely recommend.

LMR pool has been doing weekly maintenance service for me for about six months. I love the staff I…read morelove the work they do. they're very attentive to detail and when I Have a problem they answer right away. I would recommend for service!

I am very impressive that my concrete came out perfect! The service was great and so are the staffs!read more

We have had Ty at Sunset Pools as our "pool guy" since we moved to Columbia this summer. He is…read morecourteous, reliable and exceptionally pleasant at all times. Recently, we worked with him to transition our pool to a salt water system and install a pool heater as well. He was an amazing asset through the process, helping us to evaluate the options and ensuring that no bump in the road prevented us from our end goal. We are extremely thankful and pleased for Sunset Pools!

From the owner: Sunset Pools is your go to source for all your swimming pool needs if you are located in the area…read moreof Lexington, SC. If you are interested in getting a pool or any other pool related services, then we are the best in the business to assist you with your needs. Sunset Pools is the best in the business when it comes to swimming pool construction. If you want to have your very own in-ground swimming pool, then we are the best in the area to get the job done. You can rest assured that we will be able to take care of all your needs and exceed your expectations. If you have a pool, then you know how dirty it can get and how quickly it can reach the level where you no longer want to go inside. If you struggle with cleaning your pool, contact Sunset Pools for all your pool maintenance needs. We know everything there is to know about pools, so you can be certain that we will be able to keep your pool well maintained. We will make sure that you never have to deal with algae issues. If you are in search of having a custom pool built, contact us so that we can begin discussing what it is that you are looking for. No matter what type of pool service you find yourself in need of, you can be certain that we will be able to take care of it. We will make sure that your pool is properly maintained and that the pumps are working exactly as they should be working. If you are interested in changing the look of your pool, contact us and ask about our pool renovation services...

Our home & pool were finished in Jan 2023 . We use our pool almost everyday. I'm disabled & NEED…read moreto exercise in the pool. I have a disabled dog who also NEEDS to exercise in the water daily. As with all construction, especially during COVID, there were frustrations. We are VERY Pleased with the outcome.

Excellent work and quality. I enjoyed working with this entire group and so happy that our pool…read morecame out looking like it did. Bill was honest and up front with the coats and schedule. We had one issue which was promptly addressed and have had no issues since. 100% would pick them again if we ever need to.

What a huge disappointment. Soda City Pools destroyed our NEW heater due to over treating with…read morechemicals. Hayward wouldn't honor the warranty because the heater failed due to excessive chemicals . We paid another company to diagnose heater and problem was confirmed. Hosea has a very charismatic personality but has done nothing but blatantly lie to us numerous times over the past 4 months . He told us he convinced Hayward to send a new heater . Hosea told us more than once he was on the way to our house with the heater . He sent pictures of his gps and arrival time . He sent pictures that he would be late due to his truck's tire issue. Continuously making excuses while saying he has the heater . Hayward sales rep since confirmed he has NOT sent a heater! Now Hosea is ignoring my calls. We also reached out to co owner, Viren Patel, who quickly responded he would get in touch with Hosea and find out about the heater . Unfortunately, the only response I heard was Hosea will contact you . We allowed Hosea to service our pool for years . We supported and encouraged him when he first started his business . We allowed him to use our pool for his commercial. We are out thousands of dollars and extremely disappointed that this has not been resolved .

Update Jan 2026: Still not responding to me but owner…read more(Hosea) did break into my pool area (jumped fence). He cut pipes to my pool plumbing and left to get parts then never returned. He agreed to pay another company to fix the damage his company caused then write them a bad check. Left me with cut pipes, swamp like pool, and 30k cost to repair! The address of his "business " was a vape shop (now vacated with a bakery next door ) , he had no proper business license and ignores all attempts to rectify situation informally. Don't get taken in; do your research and go elsewhere for pool service.

Steals from the vulnerable senior citizens! Told customer needs new pumps to the tune of $1200…read more Second opinion, no motor change required.

Old school business and it shows. Good luck getting them to do any repair work for you if you're a…read morewoman or a minority. I wish I could give zero stars to the man who does estimates and pool repairs. Not the type of operation I can support or recommend.

We attempted to purchase and have a GE Profile dishwasher installed through the Home Depot Harbison…read morelocation in Columbia, South Carolina, and the experience was extremely disappointing from start to finish. We ordered the dishwasher, paid for delivery, professional installation, and the required installation kit. Prior to delivery, we completed all preparation exactly as outlined on Home Depot's website. This was a replacement of an existing dishwasher, not a new install. The plumbing and electrical were already in place, and there are existing 2-inch holes through the cabinet to route the water and drain lines, which is standard. After unboxing the dishwasher and bringing it into our home, the installers told my wife they could not hook it up because the lines run through another cabinet. This makes no sense given that the old dishwasher was installed the same way. Anyone with basic installation experience knows you simply tape the old lines to the new ones and pull them through. My wife even asked if they could complete everything except pulling the lines through to the sink cabinet. They said yes and then left without completing the install. I then called Home Depot customer service and, after being transferred three times, finally reached a supervisor. Unfortunately, it felt like talking to someone reading from a script with no interest in resolving the issue. Since it was clear this was going nowhere, I told them to come pick up the dishwasher. I will purchase from a company that can actually perform the installation they sell. I am capable of installing it myself, but I don't have the time, and Home Depot only allows 48 hours for returns. This entire experience was a waste of time and money. Very disappointed, and I will not be purchasing appliances or services from Home Depot again. Around $900 for Dishwasher $200 for installation now someone else will get that sale.

This was an alright Home Depot, as the store was very clean, the one associate I interacted with…read morewas nice and helpful, and I got in and out pretty quickly. However, I personally think that Home Depot, in general, lags behind Lowe's in a number of key areas, mainly customer service and especially the garden center. Now, I am admittedly not a contractor or experienced in construction, but I think Lowe's does a better job at mastering the overall customer experience.