This is where we go for pool supplies. They are helpful here. Prices are as good as pool prices…read moreget :) Not but one or two workers there, so you may have to wait. But once you get the attention of the help, they are knowledgable and helpful. Parking not abundant, as they are in a busy shopping center.

For supporting a commercial pool with active CPO's.. this place is hard to beat when it comes to…read morethe experience brought to the table by the store manager. Betty has help keep our operations at top shape with minimal down time for our customers. We have tackled phosphates, metal in the pool, nitrates, flocking when needed, alkalinity adjustments, and calcium hardness corrections... each time corrective actions are spot on.... -Kenny Nicholson Director of Engineering Doubletree by Hilton Hotel, Columbia SC

Stopped in today to get my pool supplies check my water and get my pool sparkling for the…read moresummertime Griffin, pools and spas people make the difference grateful to have them as my pool store in Lexington

Great folks to work with. I recently bought a spa from them. Made the process very smooth. I would…read moreuse again.

you hardly know they are at your house but when they leave you'll know because your pool is clean!read more

I would not recommend this company…read more We used this company for multiple paid pool-service visits after the husband/owner initially told us our pool was in good condition and recommended a pool robot and maintenance. Unfortunately, the service and communication afterward were extremely disappointing. After a May visit, our pool turned green the next day. They later added chemicals, but the pool stayed hazy and the issue never seemed fully resolved. We paid for multiple services but did not receive clear service reports showing the technician, work completed, chemicals/salt added, or a plan to correct the ongoing issues. There was also an incident while we were out of town where their pool maintenance person turned on our water hose at the pool without notifying us. We have a recording showing this. No report was provided. When my husband questioned a paid visit because the pool looked unchanged, the owner's response became hostile. Before I had ever spoken with her, she texted my husband referring to us as "you people" and calling us "horrible and disgusting people." She later told us to "find another company," accused us of treating them "like crap," called us "HORRIBLE people" and "disgusting humans," and blocked us. Update: After this review, the owner came to my home uninvited within about 15 minutes regarding a disputed bill. My home camera footage shows her standing at my window and recording inside while my 1-year-old was being changed by my nanny. She continued after being asked to stop/step away. During the same visit, footage also shows her striking/pushing a car mirror in my driveway with her hand. After we sent a no-contact message stating that any billing dispute should go through proper legal channels, the company contacted us again and threatened to put a lien on our home. This review is based on my firsthand experience, text messages, invoices, timestamps, and preserved footage. I would not hire this company again. Response to owner: The owner has also tried to minimize the service history by claiming they only came once monthly or that we were not real customers. That is not accurate based on our text history, scheduled visits, invoices, and payments. We requested and paid for multiple services over several months, including visits in May. Whether they considered us "regular service" or "one-time cleaning" customers, they accepted the work, came to the property, performed services, and billed us. My issue is that those visits were not clearly documented, the pool issues were not properly resolved, and when we questioned the service, we were insulted and treated unprofessionally. RESPONSE TO OWNER: The owner publicly claimed I have a "track record of giving small businesses 1-star reviews." That is not accurate. My Yelp profile shows only two total reviews, including a 5-star review from TWELVE YEARS ago and this review. I am documenting this because the business appears to be trying to discredit my review instead of addressing the actual service issues, messages, billing dispute, and conduct described in my firsthand experience. CLARIFICATION REGARDING THE OWNERS RESPONSE AT 10:10 PM: The owner's response focuses heavily on whether we were "regular clients," but that does not address my actual complaint. My complaint is not that we had weekly maintenance. My complaint is that we paid this company for multiple pool-service visits, received limited/no clear service reports, had inconsistent communication, and were treated unprofessionally when we questioned the service and billing. Our records show multiple invoices, multiple scheduled visits, and automated service notifications stating they were on the way to our property and that the pool had been serviced. Their own messages also acknowledge that our pool was mixed up with another customer's pool/list, that chemicals and salt were added, and that the amount was corrected because the $800 quote applied to a different pool. The first clear discussion I have in writing about biweekly maintenance/pricing came later, after we had already used them for multiple services. We also asked for their recommendation on future maintenance and asked about weekly pricing with chemicals included, but that question was not clearly answered before we were told to find another company. Whether they considered us "regular maintenance" customers or "one-time cleaning" customers, they accepted the work, came to the property, performed services, invoiced us, and communicated with us over several months. I stand by my review because it is based on my firsthand experience, invoices, text messages, service notifications, photos, and preserved documentation.

multiple trips to address issues on the encore LS... manufacturers failures / issues. things like…read morelighted cup holders that burnt out because manufacturer failed to seal or install gaskets underneath. pump 2 failed and the manufacter wanted it back to evaluate.... then took a couple weeks to produce a new pump. several trips to address a leak issue which they couldn't figure out to save their life.... no complaints... services were good... BUT, as soon as it went "out of warranty" I got a very different treatment...,the "wet end" of pump 2 failed for lack of maintenance. which is 100% completely False.... the PH was maintained like a champ....either way.:... I'm disappointed. pump 2 failure is on the manufacturer. they sourced the pump and if it failed that's on them at a 2 year mark..., I have a cabinet full of chemicals / test strips and the tubs maintained BETTER THAN ME! and you can't maintain ph when the tub won't hold but 10 inches of water and you're adding 150 gallons a week! long story short nordic cobbled some pump together. came up with a working pump 2 replacement and now that it's out of warranty the bill falls on me! womderful right? I bought this thing DURING COVID! and they JUST NOW JUNE/JULY 2026 got the leak fixed (I hope)

Please all Soda City pool customer check your Credit Card statements, they will charge you the same…read moreamount multiple times. I have a customer for years, paying the typically $309 per month. I decided to have them install a water heater on March 4th for a total amount of $8,603.12, at that time they required a deposit for $4,301.56 which was paid with my Amex. After the work was completed, the balance was paid on 3/27/26 for $4,630.47. Original amount $8,603.12 approved on 3/4/26 Deposit paid $4,301.56 on 3/4/26 via Amex Balance paid $4,630.47 on 3/27/26 via Amex They have since charge my Amex and Citi cards multiple times, for charges totaling $27,810.87 Citi 3 $4,601.56 2 $386.25 (this was the monthly fee + late fee that never happened) Amex 2 $4,301.56 1 $4,630.57 They wrote me 2 checks that were no good 1 $14,577.18 and 1 $13,233.69 We have been working with them for weeks and it always the same, lies and lies. "I broke down, I have a doctors app, I am at swim meet for my daughter, I am traveling, etc." So far, they have refunded the following Amex 1 $4,630.57 and 2 $4,301.56

Update Jan 2026: Still not responding to me but owner…read more(Hosea) did break into my pool area (jumped fence). He cut pipes to my pool plumbing and left to get parts then never returned. He agreed to pay another company to fix the damage his company caused then write them a bad check. Left me with cut pipes, swamp like pool, and 30k cost to repair! The address of his "business " was a vape shop (now vacated with a bakery next door ) , he had no proper business license and ignores all attempts to rectify situation informally. Don't get taken in; do your research and go elsewhere for pool service.

Great service very knowledgeable staff always great you with a smile and don't try to up charge for…read morethings you don't need

Outstanding responsive customer service. Have had a bad experience with many other pool companies…read morein the area.

Ryan was fabulous. Came on time. Diagnosed the leak in my hot tub quickly and fixed it right away…read more Very happy!

I called for heater repair for hot tub. they called back, fixed my problem on phone.who does…read morethat.NO CHARGE. Honesty not dead.

We were losing water and needed a repair. We called around for some quotes but we always end up…read moreback at Hydra. Not just because we bought our pool and hot tub from Hydra, but because they consistently have the best service. Mike, their service technician, responded quickly to our concern. He came out and was on time. Unfortunately, that morning, an animal decided to go for a swim and didn't make it out alive. Due to this, we had to reschedule and Mike made it a priority to get back over ASAP - once we shocked the pool! He came again, on time and prepared and fixed the pool. Right in time for the last day of school! Thank you Hydra - Thank you Mike

Mike Wilson was amazing! Very communicative, efficient, and friendly. I just moved into a new house…read moreand he helped give me clear direction on the state of my hot tub.

Very helpful! Today…read moreI called to see if they had a face shield in stock. Not only did the have them (all the closer stores were out, or don't stock them), but without hesitation nor prompting, they immediately offered to hold one for me to pick up. Previously they've been helpful with cutting extra keys, and helping me find small parts to work around a problem with a broken "irreplaceable" caster. My only regret is that they're not closer to me.

Was very dissatisfied. I went in to buy some lumber... they…read moreinformed me they sell lumber dispute it clearly saying wood on their sign. This is the second terrible experience I've had there, I will absolutely never go back. I've attached a picture of their sign for reference.