Avoid at all costs. These are scammers trying to Prey on naïve people…read more Requested a quote for rear struts and sway bar. Automotive Specialists: "You're gonna have to bring it in for us to give you a quote" I bring in my car, thinking it was going to be a 5 minute thing - throw it on the lift see how bad the struts are. They say "well let you know" Take a whole 34 hours to get my "quote" They tell me a dozen other things "wrong" with the car, then give me a "quote" of $3250. Mark up the price of parts by about 3x. I say NO, then they tell me that the inspection will cost $150 AT NO POINT DID THEY COMMUNICATE THEY WERE DOING AN INSPECTION AND IT WOULD COST ME AN ENTIRE DAY OF PAY AVOID THESE SCAMMERS Not to mention they're literally giving gift cards away if you give them good reviews.

Worst experience ever! Zero communication! The service I…read morerequested was to have the battery replaced and oil changed in my 2005 Honda Civic. It took 3 hours and cost me $428.00. My appointment was for 1pm. My car wasn't moved from where I parked it until 1:25. I thought once they had my car in the garage and had a look at it that they would come out to the waiting room to give me my options. Instead, they installed a $254 battery; they thought this was ok for a 20yo car. There was no communication with me regarding anything until 2:45 when Brian came to the waiting room to inform me of $2000 worth of work that my car needed, which included $761 for 2 rear struts. I never asked for a full car inspection. I thought I would not be able to leave, but I was informed the battery was not yet installed. I didn't get out of there until 4 pm. Once I arrived home I took a closer look at my receipt and saw that I was billed $85 for a "charging system test" which I did not ask for, nor was it necessary. I then looked under the hood and saw that even though they had my car for 3 hours, they couldn't take a minute to do a courtesy top-off to the power steering fluid and brake fluid, but instead left them at below the low mark. The AAA battery they installed had a black date sticker of 6/24; a one-year old battery.

Very knowledgeable and friendly staff. This is my go to mechanic. Al is an honest guy. He will…read moretell you what you REALLY needs to be done to your vehicle. Prices are fair and work is top notch. Had my vehicles there 3 or 4 times. There's a reason the small shop has been around so long.

We were driving through Fond du Lac on our way to Appleton when we started having car trouble. We…read morecalled a few shops first and wasn't able to get a hold of anyone. Universal told us to bring there car in and they would take a look. Not only were they professional and knowledgeable but ended up saving the day! They were able to diagnose the problem efficiently and repaired our car on the spot! Paul and Alex were so kind and wonderful during a sticky situation. I would highly recommend this place if anyone in need of a reliable mechanic. I only wish they would open a shop in Chicago! Thank you so much again for all your help!

Do yourself a favor and go elsewhere. His estimates are THROUGH THE ROOF . Gave him 2 chances…read morealready and found someone else in town that does it for half the cost--

My family has been getting all their auto work done here for years! The service is great and down…read moreto earth. Whatever you need they are willing to listen and to take care of your needs. We've had everything from Chevys to BMWs serviced here and they take care of it all! Doesn't matter what you're getting done from breaks to engine rebuilds, this is the place to come! They guarantee everything and make sure your car is rolling perfect out of their doors! Highly recommend this local garage as one or the best in the area!

Not a flashy place, but they do good work, and are honest and reliable with fair pricing. I've used…read morethem for years to maintain several vehicles and have never been disappointed.

As a woman that knows nothing about how cars work, i will forever love and respect everyone at J…read moreand M towing. Not only have i been trusting them to fix my vehicles for over 10 years, but all of the mechanics will take the time to explain anything (and everything) you need to know about what was wrong with your car and why you need to fix it- or why you might be able to wait and fix it in the future. My car [always] tends to have issues at the wrong time in life when pennies are being pinched, but i have always been left with a feeling of comfort knowing that i wont be taken to the cleaners from having to fix something that doesnt need to be fixed, or that im buying random new parts that dont need to be replaced. This place is one of THE most honest and reasonably priced auto shops in town. Im happy to say Im a customer for life. Ive even used their towing service multiple times, and they've always come to my rescue quick, got the job done safely, and got me back on the road in no time (tire change). Their shop is ALWAYS busy, so they must be doing something right AND, imo, doing it well! From the mechanics to receptionists - everyone that makes up J & M are wonderful, hilarious, and just the best people ever! Thank you for everything!

Quick to get a tow back to their shop for repair. They called just a few hours later with the…read morediagnosis and price of the fix and said it would be ready the next day or the following day and would call with an update. They never called so I called them and they stated they were waiting on parts and would call with update. Again never called. I called again and this is now 5 days later and said they found something else wrong and now we're waiting on those parts. Finally 1 week later it was ready and the price was way more expensive than what was quoted Overall I would not recommend them for repairs, communication is non existing. But would recommend for a tow to another repair shop

had my toolboxes hauled from Waupun to West Bend with Whealon's new fancy trailer for hauling that…read morekind of stuff being their first customer with it the experience was awesome. i would highly recommend them for your hauling needs

i want to thank the person who helped me today!!! You went above and beyond, you deserve a raise!!!…read moreI was the one with the BMW 550i GT, on subway! Will be stopping in to show my appreciation!

This review will not detail the specific technical expertise of Felix Auto and Tire, but rather the…read morecharacter of the owner Eric. My wife and I were driving in the early evening around 8 PM and had something begin dragging on the bottom of our car. We were in the middle of a 600 mile trip and not knowing what it was we were obviously looking at an issue at 8 PM at night. We called Eric who was closing up after a long day and he offered to wait for us to drive over. He raised the car and determined it was the engine cover that was dragging. He removed it and advised us that we could drive without it but to get it repaired upon our return. I tried to pay him for staying late and helping us out but he would take no money. It's just the way he is. A class act. And I could tell a very successful person given the amount of business he was doing in there and, as I've read, his reputation in the community. And young. Early 30's building his own successful business. Give his establishment a try.

If I could give negative stars, I would, but one star will have to do…read more Felix Auto and Tire works with the Sheriff to charge huge amounts of money for towing and storage. My daughter was pulled over by the sheriff while she had a debilitating headache so she couldn't drive, and the Sheriff called Felix for a tow. The charges for a 13 mile tow and 1.5 days of storage was $354.71. Storage is $55/day, and a day is a minute or 24 hours. When the calendar changes, they charge you $55. They charged my daughter $165 for 36 hours of storage! I would call this taking advantage of helpless people. It's unethical and ridiculous. I would avoid these people at all costs. They should be ashamed, but I'm sure they're not. Stay away from these larcenists--certainly don't call them for a tow unless you want to be extorted to get your car back.