This place was disgusting and just horridly dirty. My family and I stopped couple days ago. I am…read morescared of what we ate and what could be going on in that kitchen. It is by the grace of God we didnt get food poisoning. This food did not sit well with us at all. We actually got food through the drive through and ran in to use the restroom. Trust me nothing about that room rested our peace of minds this stop. I really think y'all need to spend a day closed and cleaning every surface of that place. Honestly I pray everyone reads this review before they stop oh God. Please clean that place up and go over hygiene practices.

Staff runs a mock! Drove up to drive through and waited to get an answer. Drove around front and…read morethe staff was outside the restaurant goofing off.

Staff is good except the fact that they are ne we staffed to handle the amount of traffic the…read morelocation has going through it. Owner seems to spend more time on his phone or not present to keep things running smoothly or to provide help to his workers. The workers try hard but it's difficult for them to keep up with volume of customers especially at end of day when ppl get off work around 5-6 and only 1 person tryna complete online orders, walk in customers and long lines extending to the door and ppl walking out due to long waits. if it was managed properly by ownership it would be a great location.

Don't let them add condiments. Better to bring it home had 2/3 of my sandwiches wrecked and left…read moreuneatable

Service was extremely slow. I blame the owner as the staff was friendly and doing the best they…read morecould under the circumstances. The AC was not working and it was 91° outside. Based on past reviews for this location I think the franchise needs to step in and take it back over.

Food great and service even better to me. They are very friendly and the food is always hot!read more

Best fried chicken in the State of Alabama. If you're headed to the beach, you should definitely…read morestop in and rest and grab a bite to eat!

Their food is delicious!!! Quantity is very satisfying,and cooked to my liking. Waitstaff was…read moreexcited to be there ( always smiled). Thanks for a great experience

So tonight I was wanting something but didn't know what so I asked Lexie the MOD to make me a…read morespecial shake and she made an impressive milkshake that I would even request to have put on the menu permanently. She made it and did a wonderful surprise and did her job to make me happy. The ambiance was very quiet even with the location about a qtr full. Ratings: 1 being horrible, 10 best Servers:10/10 MOD: 12/10 Yes I'm giving above the normal 10 Food Quality: 12/10 due to the excellent milkshake Franchisee: 9/10 due to not having Conecuh sausage available. P.S. I would give Lexie a full promotion at this location if it was available. Always has great customer service and attitude.

My wife and I are still in Opp and I wanted to update my review by congratulating staff. As I…read morewalked in they were very welcoming making me feel like a local as was others who walked in. I LOVE the Fried Chicken, the menu in general is naughty! So GOOD! Thank you for making us feel welcome and keep up the good work.

We stopped here on the way to the beach. We had done a mobile order that said it would be ready in…read more15 minutes. It took almost 30 minutes. The main room for improvement I saw though was that it was just really dirty. The tables and seats had food on them. Flies were buzzing all around. The floors in the bathrooms were gross.

Amazing food for breakfast! Hashbrowns are good and sausage egg and cheese is perfect. Service was…read moreamazing, pure southern hospitality towards travelers. Ambiance is amazing place is perfectly clean.

We stopped here on the way home from the beach. Service quick, food was good, and the restaurant…read moreand bathrooms were clean. excellent fast food stop.

Chicken, chicken, chicken.......which combo you be picken?…read more Zacksby is chicken strips done right. Light breading, crisp crust, perfect seasoning and dipping sauce.

I really haven't had a bad experience at Firehouse before, but this is just ridiculous…read more I would have turned around and gone back to have them correct the egregious errors in sandwich making... but no, we're currently hooked up to a trailer with a horse in it, headed to TN. So, here I sit, as a passenger, writing this review in hopes management sees this review and improves the service. I ordered a H&L, nothing out of the ordinary, added oil, vinegar, salt, pepper, jalapeños, and banana peppers. Next sammie... turkey. Again, nothing crazy... no mustard (I can't do vinegar-based sauces), add Cajun mayo and olives. What did we get? H&L came with black olives, Cajun mayo, no oil, no vinegar, no salt or pepper. Turkey didn't have any olives, and they added the oil and vinegar, salt and pepper. I couldn't eat my turkey because vinegar hurts my stomach. Husband couldn't eat his because of the Cajun mayo and the black olives. I should also add, that the amount of oil and vinegar added to the sub was, superfluous; the entire sandwich was SOGGY. We just wasted a half hour waiting for 2 sandwiches that were incorrectly made... and we're still hungry...so...thanks.

Zero stars. Ordered online. Then waited inside for 50 minutes. Got two I'm sorrys but still no…read morefood. Finally got a manager to refund our meal. Everyone in the restaurant was waiting on food. Staff was disorganized, losing tickets, other people also requested refunds and left the restaurant. They were also out of ice. I never write reviews and am generally very forgiving of service related experiences, but this was unacceptable. Overall horrible experience. Avoid stopping here. We won't be back.

Everything goes good here not just the food or the people it's the atmosphere the warm welcomes you…read moreget

The food is fantastic worth the small detour. Much better than any other fast food! The service was…read morekind and fast. The ambiance is feels old and nice to show the kids how it was done back in the day.