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    Jack's Family Restaurant

    1.7 (38 reviews)
    Open 4:30 am - 11:00 pm

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    What's the vibe?
    Good for groups
    Good for kids

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    Found a hair assembled in my biscuit this morning
    Whitney H.

    Found a hair assembled in my biscuit this morning . It was enough to make both of us stop eating. Also gave us the wrong sized hashbrowns TWICE. We will not be back.

    Chicken sandwich
    Niki A.

    We wanted to try something new since we were on a road trip, but maybe should have skipped this place. Typing this review as we go, because we're off to a bad start. Huge Mac & cheese signs outside. Mac & cheese banner behind the counter where you order. We order it, to which the cashier (her name tag says Whitney) says, in these exact words, "We don't have that no more" and proceeds to take our order with the politeness of a dead fish. She gives up our cups and walks away. We are short one cup, although the receipt is correct. We wait for someone to come back to give us another cup. No one does, so I reach behind the counter to get it myself. Then the coke is out. Again, we wait at the counter for help. People walk back and forth and finally I say, "Excuse me, can she get some coke from the other machine? This one is out." The girl (not Whitney, someone else) says, "We're out of coke. Is there not a sign?" I tell her obviously not, or I wouldn't have asked, just like there's a sign advertising mac and cheese even though they "don't have that no more." As I type this, we've have been waiting for our food for 8 minutes. They have since put a sign on the coke machine, and put one on the Mac and cheese sign saying "out." Sarcasm at it's finest. The lobby is very pretty though, and decorated for Christmas. After 16 minutes, the food came out. It was piping hot and fresh. AND DELICIOUS. Or at least mine was. My chicken sandwich has the thickest chicken breast ever and it was so juicy. The mashed potatoes and gravy I chose for my side was so good that I practically inhaled it. As for my family's reviews on their meals: -- Kollin's chicken sandwich and fries: "loved the sandwich, hated the orange stuff on the fries. That should've been an option to put on or not." -- Kris' triple burger and fries: "I liked everything. The burger, the fries, the seasoning, all of it." Zoey's kids cheeseburger and fries: two thumbs up, no verbal comments. Lol Kylie's chicken tenders and fries: "mediocre. They put popcorn cheddar seasoning on the fries." In summary: food was good. Service was awful.

    $1 Hamburgers for Jack's Anniversary
    Zuri C.

    Sorry Jack's but your chicken sandwich with Alabama white sauce is the nastiest sandwich I've tasted in a long time. The combination of flavors just didn't work. There was something off with the white sauce. It just wasn't good. The sweet tea wasn't good either. It was watered down and wasn't sweet at all. Lastly, the fries were lukewarm. Overall terrible experience.

    Wheres my fries? This is literally how i pulled it out my bag! Yall are sorry af
    Cayce M.

    I literally have 5 french fries in 12 piece nugget!! Yall are sorry af! I would have waited for more!!

    Paul T.

    I love eating at new places, but, sometimes I enjoy the simple things. I was in Gardendale dropping something off and decided to drop into Jacks to try the new sausage breakfast sandwich. The sausage had a spicy flavor and served on my favorite bread, Texas Toast. My only warning is, be sure you ask for light mayo or no mayo if you're not into mayo because otherwise they will be generous. What's your simple pleasure?

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    2 months ago

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    4 months ago

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    1 year ago

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    4 years ago

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    1 year ago

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    4 years ago

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    1 year ago

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    1 year ago

    took a hour to get our food. It should not take an hour to get your food at a fast food restaurant

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    5 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    4 years ago

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    3 years ago

    We love Jacks breakfast. The biscuits, eggs, grits, gravy and bacon are amazing. The bacon cheeseburger is my favorite.

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    4 years ago

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    5 years ago

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    3 years ago

    Everytime I've came here within the past year my orders been messed up or my friends/ family's order have been

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    6 years ago

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    7 years ago

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    4 years ago

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    4 years ago

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    4 years ago

    Extremely dirty. Bathrooms were atrocious. Food was subpar. Never again. Staff was nice.

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    4 years ago

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    8 years ago

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    8 years ago

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    5 years ago

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    8 years ago

    Food is good and the restaurant is clean. Service is ok. My only complaint is the store temperature needs to be better regulated.

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    11 years ago

    Great if you're old. My grandparents love Jacks more than life. I on the other hand, think it's ok.

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    7 years ago

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    Review Highlights - Jack's Family Restaurant

    The biscuits, eggs, grits, gravy and bacon are amazing.

    Mentioned in 4 reviews

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    Two Fat Men

    Two Fat Men

    3.5(2 reviews)
    1.9 mi

    Yes! Comfort food score! My husband had heard some chatter about this food truck and we were…read moreexcited to see they were stationed in Hayden one evening. Ran down to their spot for a quick dinner pickup and then I ate it nearly as fast. First of all, they were sooo stinking nice! Immediately offered me a sample of the pot roast and taters and then chatted with me while my meal was prepped. Felt like I was chatting with my neighbors, except I don't stand in my neighbor's driveway waiting for them to make me a sandwich in their truck. Not really sure why that's not a thing... But here's the thing, the pot roast sandwich was a steamy, meaty, melty, hunk of love. A soft and steamy hoagie roll stuffed with creamy mashed....wait for it....taters, shredded pot roast, savory gravy, and melted cheese that runneth over. I'm sort of looking forward to round two. So my suggestion is to go check out their Facebook page where they're posting their location schedule and menu and order your adult bib from Etsy so you don't get your shirt wet from drool.

    Very nice guys but my husband and i had the spaghetti and it was not the best will not order it…read moreagain. We also ordered the chicken salad which was a lot better than the spaghetti. We heard talk about this food truck and we were very excited to try it out but was disappointed.

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    Two Fat Men - Look for this food truck!

    Look for this food truck!

    Two Fat Men - Pot roast sandwich (steamy roll, mashed potatoes, roast, gravy, and melty cheese blanket)

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    Pot roast sandwich (steamy roll, mashed potatoes, roast, gravy, and melty cheese blanket)

    Jack's Family Restaurant - burgers - Updated July 2026

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