I purchased my 2012 Jeep Patriot from Monroeville Cochran in Jan of 2015. The buying experience was…read moreeasy and quick. No long waiting at the dealership. The best experience I have had. Warren was a great help to. When I purchased the vehicle it had a slight squeak. was told that is normal in Jeeps me and my husband did not think much of it. However in coming months the noise got really bad, made an appointment with the Jeep dealership owned by Cochran in Natrona heights. After arriving the service tech came out to the jeep pushed down on it and said yes that is not normal. He also told me that my jeep was out of warranty and I would probably be looking at about 45-90 dollars. If anymore he would let me know. After taking the jeep apart they found the issue and stated it was an arm control that goes into the bushing and the passenger side is worse than the drivers side. He quoted me the price to fix of 301.00. I stated to him I really do not think that it is fair for me to pay for something that had already started to be an issue when I purchased the vehicle. He asked me were I purchased the vehicle and I told him Monroeville Cochran. He said he would call over there and talk to someone and see what he could do. After speaking with the big manager from Monroeville, he told me that Monroeville is going to cove the expense to fix not one of the arm controls but both. That to me was a blessing and shows me that Cochran really does care about their customers and goes above and beyond to make them happy, I really appreciate the great customer service this type of service gives a business returning customers and customers recommending them to go to Cochran to purchase a vehicle. I just want to say thank you and I will be a returning customers for years to come and recommend to my family and friends for the buying experience. thank you Desiree Parsons

We had a really frustrating experience with Cochran, particularly with the finance department…read more Taylor Brown added warranties to our contract that we never agreed to. To top it off, we found out that they were video recording our conversations without my permission, which we found quite unsettling. It's now been three months since we canceled those warranties, and we still haven't received any refunds. We've sent numerous emails and made several phone calls, but we haven't heard back from anyone. It's been incredibly disappointing, and we would urge others to steer clear of this dealership.

Posting for my husband's experience today. As a Fleet member through his company, received two…read morerecalls from Ford. Dropped off vehicle this morning for recalls x2. Upon lack of communication, my husband called the service department for an update. He was told it would need to be kept another night for completion of new tires, oil change, filters etc. NONE of these services were communicated to my husband or the person within his company who approves Fleet services. Initially my husband was told that Fleet was contacted for approval of the services, however Fleet is not the payer, my husband's employer leases the vehicles through Enterprise and therefore is the payer. We wouldn't be frustrated or even making this review, but the ignorance and condescending attitude and tone of the service manager, Sam Barkley, has us in awe. We are aware of others who have had the same experience with this specific employee, but chose to continue to give this location the business as we have never, until today, had a bad experience ourselves. Better communication with the payer for the service was all that was requested before they were completed. Needless to say, having someone with poor customer services skills, such as Sam, as a service manager, may need re consideration. His reputation precedes him and now that we, and my husband's company with multiple Enterprise Fleet vehicles, has experienced it, we will no longer be seeking service at this Cochran location. I would rate zero stars for the service manager, but it's not an option. This review will be cross posted on various other sites.

I had an extremely frustrating experience with Cochran in Natrona Heights and would not recommend…read morethem. They took my vehicle and repeatedly gave me return dates, only to push them back again and again. What was supposed to be a short repair turned into an entire month without my car. When I finally got it back, less than a week later it stopped working and had to be towed back. Given that they already had my vehicle for a month, you would think they would make this situation a high priority. Instead, I was told they can't even run a diagnostic until next week and refused to provide a rental car. My request to be treated as a priority because of the prior delay was denied. There was zero concern about how I'm supposed to get to work. On top of that, I noticed damage that was never fixed after having my car for a month. The molding on the side of my door was coming off, and I had to push it back on myself. This has been a huge inconvenience from start to finish, with poor communication, repeated delays, and no accountability. Do yourself a favor and do not take your car here.

I bought all my used cars here. Never had any trouble with any of them…read more I'm sorry to see it's gone. I liked the guy salesman. I wish I knew where he went and if selling cars again. I would buy from him in a second. If you read this please let me know where you went. Scott where are you.

I'm new to the Freeport area and I needed my car inspected on a Saturday morning. I called…read moreDeveraux at 9:15 am and spoke with Sylvia from the service department. She was extremely friendly and helpful. She told me to bring my car in and they should be able to get me in at 9:30. I arrived at 9:25 and spoke with Sylvia, who was even more friendly in person. By 9:32 my car was in the garage getting inspected. The inspection took them about 45 minutes, which was faster than other places I have been to in the past and it cost under $20. Additionally, they washed my car for free and said they provide that as a complimentary service for cars that are serviced at their garage. This added another 20 minutes to my wait time, but I did not mind at all waiting because they did an awesome job detailing the outside. I have been to a number of automotive garages, but Devy ranks up there with one of the best experiences I've had with auto shops. This is important because I hate the feeling of being at the mercy of "expert mechanics" who could overcharge or "misdiagnosis" issues with my car, thus costing me an arm and a leg. I definitely did not have this experience here and will return in the future. I'd highly recommend if you need your car inspected or other automotive needs!

Wonderful service department. Very thorough and really dedicated to delivering quality service. I…read morewill continue to trust them with my vehicle.

This man would sell a pos car to his own mother and tell her it was a diamond in the rough. My…read morehusband and I both bought new to us cars here. Mine broke down in less than a month and was not worth fixing mind you I paid over 9000 for this car. My husband paid the same for his his head light kept going out so we go to get it fixed no big deal right? Wrong it has been fixed by Devereaux 5+ times and is STILL broken. Which we pay out of pocket to get fixed and they have it for at least a day. I went to Cochran to get my new car and guess who will be training his in at Cochran. My tip is go to Cochran. Or any other place.

I bought a Beautiful Cadillac ATS Coupe from Chuck at Seibels. I am working with him to find my…read morenext vehicle as well. Highly recomend. great experiece and trustworthy staff.

I drove 2 hours to see a vehicle they had listed on Facebook Marketplace. These guys couldn't find…read morethe keys. Drove back the next day. They'd found the keys, but they were unable to answer a single question about the RV. Between my partner and I, we wasted 10 hours dealing with them. I only wish I could bill them for wasting our time.

Getting very frustrated! I know people are busy but when I have to leave home for the weekend and…read moreI'm low on fuel (called Christine several times , the first time October 1st and today is the 18th!!) I start getting a bit angry when Pete tells me he forgot about us last week. I called yesterday and he said he'd be here yesterday or today definitely. I'm moving my elderly mother in on Sunday and if I don't hear from him today by 3pm I'm calling another company! It's cold out and should NOT take 18 days for a fuel delivery.. I texted him last night with my phone number and address because he said he didn't have my information with him. I tried calling him today to make sure he is still coming today,no answer. but I'm not holding my breath! You try and help small business people out and I'm feeling a bit disrespected as we've used them before and consider ourselves repeat customers. If this is how you treat repeat customers, we'll I don't need to do business with this company anymore!

Pete's a good guy honest and does his best to help everyone out. Any time of night or day No matter…read morewhat.