We could not recommend this place more! We broke down with nowhere to go, and they picked us up and fixed our truck very fast. Very friendly, efficient, and reasonably priced. Couldn't have asked for a better place to break down! read more

So very friendly, helpful, reliable, dependable, knowledgeable, and helped us with our time in need if you're out their way, I need help. I recommend calling out to them. read more

We are very appreciative of Jack's Truck Repair and their employee Will. We were driving on I-40 in a construction zone. Unfortunately, we hit a bad pothole and got a flat tire in our rental car. He showed up promptly and was able to get us to Quality Lube and Tire in time to get our tire replaced and get us back on the road. They stayed after their closing time just for us. read more

Jack's Truck Repair - Heather & Joe did a great job at getting us back on the road in a very prompt manner. Unfortunately, we did not get a photo of Will. - Auto Repair Near Me - Tucumcari, New Mexico

Top quality work and professionalism. Office staff is great and personable. Fair priced and honest. Just all around good service. They are there to answer all your questions and upfront about any issues. Would highly recommend to anyone. read more

We can't speak highly enough about Jack's tow service for towing or roadside assistance. Customer service is excellent from the office person, drivers and technician that we dealt with on a couple of occasions recently. Tow charges are very reasonable compared to other tow companies in the area. Their response to our needs and follow up was outstanding. read more

Their own billboard ladies and gentlemen. We came her because this was the only place in this small town that thought they had our gas cap, since my bae accidentally left it somewhere. It's down the street from the Pilot truck stop and Loves truck stop. The lady over the phone was and pleasant. She told us cash only for the gas cap, so I'm not sure if that is with every person, but I do know that was told to us. It's not hard to find, if your driving away from Pilot and the freeway it's not too far and it will be on your right hand side. There construction going on the road. We pulled up the guy looked around for a gas cap that fits our box truck but no luck, even though the lady said that did. The guy gave us a temp gas cap which was very nice of him, he actually gave us two of them just in case. The experience was cool, we took our cap and set off into the wind. read more

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Our car broke down between San Jon & Bard NM ... we called AAA & they dispatched Herman from Jacks Truck Repair to help us. Herman was experienced with the area & helped us make the decision to be towed to a Firestone shop in Amarillo. We very much appreciated his honesty and feedback so we could get back on the road! read more

Pulled into the shop and told them my rv voltage was dropping. They pulled off my alternator and told me it needed to be replaced, and charged me for the removal. They installed the new alternator and that did not fix the problem. They then told me it was a battery isolator issue and they would not repair it. I was able to limp to Albuquerque and pulled into the flying J. They took about 10 minutes to tell me it was bad battery cables, took them less than 30 minutes to replace. I would never recommend jacks, they charged me for nothing, amd left me with a still broken vehicle. read more

I called for service for a tire blowout on the interstate (thru AAA) and Jack's sent a service person very promptly to assess the damage and change my tire (I had some body damage too, from the shredded debris). He was so competent, nice, efficient and helpful. He helped put the bodywork back together, changed the wheel and tire and advised how to safely proceed. We were super pleased with the prompt and thorough service. read more

We were traveling through the area with our truck and tow along rv. Tire had blown out and we changed our tire to spare. Called Jacks and were seen right away. The mechanics were knowledgeable and honest. They put a new tire on the rim and also did an oil change for our truck which was a huge plus as we were due. The garage accommodated pulling truck and trailer thru at same time. Honest staff knowledgeable team reasonable prices. Highly recommend this garage read more

Caring - yes caring! And super friendly. I was driving a UHaul truck cross country and had a problem. After 3 times of UHaul toll free # hanging up on me, I decided to just go straight to Jack's. Everyone was friendly and made me feel welcomed even though I didn't have an appointment and was only passing through. They quickly diagnosed the problem and worked the repair in fast to get me back on the road. While there I saw their excellent service with other customers. Someone rented a trailer and they were told that Glenn inspected things thoroughly before being available to rent and he was there to do another second inspection on the trailer when they connected it to their truck. This isn't just a truck repair and Uhaul shop - it's a family business that cares about all customers. Shout out to James and Jessica for taking good care of the Uhaul repair and making me feel safe. read more

my husbands car had a blown out tire by concha's reservoir & he didn't know anyone in the area but got a ride from someone to Tucumcari to jacks towing.. they were very pleasant, kind, caring people who work there.. Julio is the one who towed the vehicle from Tucumcari to Albuquerque & he is one outstanding guy.. very helpful & kind.. I would definitely recommend them as a tow company !! thank you guys for all your hard work & thank you Julio for being so kind & amazing to us.. you worked late just to bring us our vehicle & im so thankful read more

Jack's literally save my vacation. My dodge diesel lost the water pump. They towed my truck and heavy trailer to their secure location. The tow was at the end of day Saturday. We got to enjoy the people in Tucumcari on Sunday the the truck was fixed on Monday. I cannot say thanks enough to Jack, his son Jason and the entire team at Jack's. Talk about going the extra mile! read more

I don't wish vehicle problems on anyone, but if you are traveling on i-40 near tucumcari, nm you can't go wrong with jack's truck repair. I had a dead battery and they were prompt with their service and fair with their price. read more

Thank goodness for finding this business! The wonderful receptionist did everything to help us after our vehicle broke down in the very small town of Tucumcari NM. With little to no resources our first stop was at a not so helpful tow and repair shop in the same town. After hassle after hassle finding Jacks was a godsend. In little to no time they had new arrangements for the remainder of our traveling time and i would suggest them to anyone! read more

Traveling cross country with UHaul and Uhaul auto transport trailer when we got a flat tire in Tucumcari. Called the local UHaul dealer, which was Jacks Truck and Tire Repair, and got serviced immediately. Done before we could finish our fast food sandwich. This could have been a nightmare instead was anything but. Thank you to Jacks and the U Haul folks for prompt, efficient and friendly service!!!!! read more

Jack's Truck Repair - Auto Repair Near Me - Tucumcari, New Mexico

The transmission on my Audi failed while driving on I-40 just east of Tucumcari Will arrived in his tow truck within a few minutes of me calling my roadside assistance. He towed the car and gave me a ride to a garage in town and helped arrange a rental truck for me to continue my journey. Kudos to Will and to Joye in the office for their hospitality. read more

Saved my morning . Had a flat on a Uhaul trailer traveling from cali to Indiana and on a time crunch. I was promised he would be there in 30 minutes and he was right on time!! Changed the tire and had us on the road in 20 minutes! So thankful they came to the call at 7:30am!! read more

Jack's Truck Repair - Auto Repair Near Me - Tucumcari, New Mexico

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wonderful guys! got stuck in some mud and these fellas helped us within 30 mins of calling them! very professional and friendly, and gave us a great deal. read more

Our RV was on its way to the Grand Canyon from Texas when the generator went out. That is never a good problem to have, especially when its over 100 degrees outside. The mechanics at Jack's stepped in and put priority on the RV, fixing the generator and helping it get back on the road within a 2-3 hour time span. Very grateful. Thank you for your help and being able to fit us in at the last minute! read more

These guys rock! A check-engine scare in our old Silverado brought us there. They solved the problem fast and the charge was super reasonable. Also did NOT patronize two women on the road with an ancient rig. read more

We were stranded in our RV on I-40 and Jason came to our rescue. Jesse fixed our fuel pump and got our RV back on the road. Highly recommend. They treat you like family read more

This company is very great great attitude and will be more than willing help you out then leave you stranded on the road great people thank you guys so much for your help be safe put there on the road jack read more

Jacks truck repair in Tucumcari is bad news, stay away. My rv broke down Labor Day weekend. Labor was nearly double the original quote. They said it was repaired, sloppy work, electrical lines loose, lost or threw out the part that secures the back radiator door access. Drove an hour and a half to Amarillo, had radiator fluid spewing threw the radiator, spent the next day at a Cat dealership, sent them photos and a copy of the bill, said it wasn't they're problem. read more

Great service, but then they tried to cheat me and my insurance company. I was heading out west to move to Albuquerque from Memphis when I got my car stuck in the snow on the highway during a big snowstorm. I had to hitch a ride to a nearby hotel for the night for shelter. The next day, I called my insurance company to get my car towed to the hotel. My insurance company put myself and this company on three way where we all agreed that my insurance company would pay for the winching ($112) and that I would pay the $100 for the towing (since my car was still running and not broken down). We all agree and they go to get my car. When the guy comes to my hotel door, he hands me a bill for $241.14. What?? We JUST agreed that I'll be paying $100. How did the price more than double (and without notifying me nonetheless). The bill states $110 for towing, $112 for the winching, and $20 in tax. They demand full payment. Excuse me? We just agreed that I just pay for towing. Where is the $100 winching fee that my insurance paid? They replied "They already paid $100, it's just not indicated on the bill. The original bill amount was $341.14." For a tow??? And why would that not be on the bill. They demand payment so I pay, but call my insurance company immediately as he's unloading the car to see what changed from the first phone call to now. My insurance company gets on the phone, sees in their notes where we discussed what they'd be paying and what I'd be paying and they are just as confused as I am as to why I just paid $250 as opposed to just $100. They call the supervisor over at Jack's Truck Repair and they tell my insurance company that they were confused and thought that my insurance company was only going to pay $75 and that I was to pay the rest, which made zero sense, mind you. No one once mentioned any $75. They were just trying to get more money out of me and out of my insurance company. Being snowed in a town I'd never heard of for three days, I could not afford for them to overcharge me $150. I ended up having to email my insurance company the receipt to get my refund because Jack's couldn't do it because they had already ran my card. Because they overcharged me, I ran out of money and didn't have enough to move in to my apartment once I finally got to Albuquerque and ended up having to get a hotel room until I got paid the following week. This was the worst experience with any company I have ever had. My next step is going to be to report them to the Better Business Bureau. My insurance company even made a note in their system not to use them again because of their deceitful behavior. Disgusting. If I could give zero stars I would. read more

I have nothing but good things to say about James and Jason at Jack's Truck Repair, I had a blowout in my motorhome. It's a long story but after the tire was replaced there was another problem. I was back on the phone with the insurance company to get towed when James stopped to see if he could help because he saw the 2 motorhomes pulled to the side of the freeway. Turns out that was the company the insurance company had called, but he hadn't even received the call on his radio yet! He got under the motorhome, checked everything, told me the blowout had cut the fuel lines where you fill the tank but assured me it was OK to drive to the shop for repair. He stayed behind me and had me pull over after 5 miles to check that everything was still ok. I followed him to the shop but they were closing for the day. They told us where to go to eat, that we could stay over night in the KMart parking lot next door and Jason repaired the fuel lines first thing in the morning. 20 minutes later we were on the road to finish the trip. The charge was very reasonable. It would have been perfect if they could have done the repair when we got there Friday evening, but oh well. We were 4 older women in 2 motorhomes. I'm just so thankful James stopped when he did. He took care of the problem and made sure we were safe in the process. read more

My wife and I travelled from Wisconsin to Phoenix for some spring training in March, having borrowed the truck and travel trailer from our daughter and son-in-law. Woke up at a motel in Tucumcari with a flat tire on the trailer. Managed to get to Jack's where we discovered all four tires were still original tires from 2008. We replaced the flat, and also the other 3 tires on the trailer. The crew showed us where the other tires were bad. We received great service from these friendly and helpful people and never did we feel like we were being misled about the condition of the tires. The price was less than expected, and in 90 minutes we were back onthe road. We immediately felt the difference that the four new tires made. These days it's not unusual to hear horror stories of breakdowns away from home. It's wonderful to know there are still people who are trustworthy. Thank you Jack's. The rest of the trip went great, except it ended too soon. read more

Had to give them 1 star to be able to write this review. PLEASE AVOID THIS PLACE AT ALL COSTS!!! Especially if you are from out of town. They DO NOT respect their customers, they price gauge "out of towners", the staff I found to be very rude, unprofessional and very arrogant! After driving to their facility on a referral from a shop in Santa Rosa, we sat for hours upon hours in the hot sun in the parking lot, anticipating our vehicle getting fixed we observed the staff going on numerous service calls, others just milling around talking on the phone, and changing tires. Finally an hour before closing time, the son of the owner comes out and starts fiddling with our truck, we can tell he isn't getting anything done. He comes out to us after about 15 minutes and says he has to go borrow a tool from another local shop. He returns about 20 minutes later, uses the tool on our truck, breaks a main bolt in the bottom end of our motor, said it was from normal wear and tear, said they could not fix our vehicle, demanded we pay them for 2 hours of labor, after we know for a fact they didn't spend more than 30 minutes on our vehicle. Would not take responsibility for the damage done to our truck while trying to make the repair. Tried to withhold our vehicle from us even though it was in pieces and would not run. Called the local police and made false reports on my husband and I. We forced to pay for services not even rendered, we were towed off of their lot to a local truck stop, where they didn't even put our vehicle in a parking space. So we paid well over $200 bucks for them to tear our truck up and send us on our way, with our truck in pieces, no where to go , no way to get there and no help from anyone at Jack's. After talking to locals they said the only reason they are still in business is because of the tourists. NONE OF LOCALS USE THIS COMPANY!! JUST ASK AROUND TUCUMCARI THEY HAVE A BAD REPUTATION AND I CLEARLY SEE WHY!!!!! read more

do not come here if you are broken down in tucumcari!!!! if it is something simple like a flat tire or something then do so but NOT if you need any decent work on your car. we broke down on a sunday next to tucumcari and got towed to jacks truck repair. turns out we need a new radiator and unfortunately we broke down right before memorial day, so they couldn't even order the part until that tuesday. they said it should be shipped there and already done with the labor and everything by thursday. friday comes along and they "miscommunicated" with each other and ordered the wrong radiator AND INSTALLED the wrong radiator. turns out we had to stay here for another 5 days for them to order the right one and get it installed. everything already costs us 600 dollars and they said since this happened, we don't have to pay for the labor of them fixing it, just the difference of the new radiator. we waited for days and days (a week in a half in full) in the hot sun with no where to go for these people to finish and when they say it's done and hand us the bill, we are charged for the labor. these people charged us 100 dollars more than it would have cost at a dealership. absolutely terrible experience! read more