Amazing job, Thank you for showing up so fast and charging alot less the the othe guy!

Top notch service! We were stranded on our way from St louis to Branson. Ford f250 diesel hauling a 25ft camper, and the turbo went out. Shawn and crew were there in less than 15 minutes, determined what was wrong, took us to the local auto supply to purchase the part and then he installed it. Did i mention it was 90+ and he was laying on the blacktop to make the repair? Class act all the way. Thank you all from the bottom of our hearts!! read more

This place helps you out fast. First time I ran out of gas. And today I locked my keys in my car. On a Sunday! I was back in my car less than 39 minutes from the call. :-) very happy. read more

Got my rental truck stuck in mud, they showed up within 25mins despite the fact that most roads were closed due to flooding. They were super polite and helpful; I would recommend their services to anyone. read more

Jacks Wrecker & Recovery Service - Towing Near Me - Saint Robert, Missouri

Tl;Dr: jack's towed my vehicle without securing it to a wrecker, my insurance company tried to retrieve it from their yard over that reckless behaviour, Jack's hid it on their personal property but claimed it was on their company tow yard to prevent them from coming for it again. Plus a lot of rude and shady behaviour. Jack's towing was called by the MP's on post after a cab hit our SUV on a Saturday. It was stored at their "lot" (which is not fenced in, and not apparently lit, which does not meet Missouri's legal requirement for a tow yard under 304.154) Monday, insurance told me it needed to go a shop of my choice for an estimate. I chose my shop, called personally and asked it to be delivered. I was at the shop at the time of delivery. My 5000lb vehicle, with a broken tie rod had been loaded on to a truck and had a chock block shoved under the wheel. It was not secured with chains or a winch, at all. An older gentleman rudely walked past the man that he KNOWS is the owner of the repair facility and demanded that the SHOP pay a $575 bill that was supposed to be handled by USAA. When this did not happen and after some more rude behaviour he tells me "pay him" or call when I want my vehicle. He takes off with the vehicle still unsecured. I call USAA and inform them I want another company to get my vehicle because he has not secured it properly to prevent it from coming off his tow truck and I don't trust him with my property because of that. My insurance agreed to send a diffrrent tow company to retrieve my vehicle from Jack's. The next day, I drive past their unsecured lot, see my vehicle is not there nor is it at the shop I chose. I call insurance, they tell me that Jack's Towing company refused to release the vehicle to another company til they get paid. Which is fair, they did a service they should be paid, regardless of their poor behaviour. When I ask where my vehicle is, USAA tells me they were informed by the Jack's that it was on Jack's towing lot. I tell them it is not. After taking a drive I confirmed my vehicle had been moved to the owner or an employees personal property\home but the company still said it was at their business lot. I called Jack's, informed them that they needed to tell my insurance where my vehicle actually was, or I would. I got a round about answer "it's on our property." Yes, but not where they claimed. They hid it at their personally property, from USAA, and the owners. I called my insurance again, told them where they were hiding my vehicle and had Jack's towing informed that if they did not at least return my vehicle to the address where it was SUPPOSED to be while they waited for payment from USAA that we would be calling the cops by the end of the work day. Minutes after my phone call to USAA, the vehicle arrived at my chosen repair facility (secured with a chain this time, thankfully), with the older gentlemen trying to play nice with me and explain away why the company had hid my vehicle and why he didn't secure it properly the day prior during the first delivery attempt. At least he didn't try to lie when I called him out on their mistakes. In this area, this company has a terrible reputation and no legal lot. If you know them personally, sure, go ahead. If you're going through your insurance, especially if you're military personal, I highly recommend you tell what ever official to call any company save this one. They want to make it as hard as possible to get your vehicle, hold it for days and charge a "storage fee" to get it back, because they know the insurance has to pay it. Do not recommend. We are filing a complaint with the base to try and save any one else this hassle. We are filing a complaint with the better business bureau as well, (according to the old man, there are already 4 of those.) I understand the tow company needs to get paid what ever outrageous-insurance-rate-destroying number they choose, but my vehicle needs to be at the address that the insurance company has been told it's at, not hidden on their personal property so my insurance can't retrieve it. And secure my vehicle to the truck with more than a chock block. read more

A third party person came to change my tire. He looked like a random guy off the streets since he wasn't wearing any type of uniform or a name tag. He wrote down my mileage on a piece of newspaper, he showed up in a white rusty personal vehicle, and he didn't bring the proper tools to do the job. His jack didn't lift my jeep high enough to change the spare, so we had to use my personal jack, he didn't offer to repair my tire, and he didn't have an air compressor to refill the rest of my tires. The old man was nice, but he did not come prepared. I'd give him 1 star out of 5. Apparently Jacks garage hires randoms to do their job for them since they don't like driving out of St. Robert. Sucks that they're both Statefarm's and AAA's roadside assistance for this area. read more

I would give them a negative rating if that was possible, broke down with a flat on US44 on 6/11 and contacted AAA who reached out to Jack's. After they told us 2 hours, they called back and said it would be 4 hours, then called back and said they couldn't do it and hung up on us. Called them directly and they said they would arrive in 45 minutes until we mentioned AAA....'we can't help you' and hung up. Nightmare customer service. read more

The driver who towed my car this past Monday morning was apparently new on the job. He couldn't find my home, yet called within a few seconds of arrival rather than a few minutes as AAA said he would. When he arrived, he started lowering the bed of the truck without speaking to me, and it appeared he was going to tow the company car I had used over the weekend rather than the one I had called about. When I told him it was the car in the garage he got very angry, throwing things and mumbling under his breath. He seemed to be thinking about what he was doing and it appeared to me that he hadn't been on the job long. He didn't speak to me, except to ask me for my keys, until after we were on the road to the garage with my car when he was checking and fiddling with his phone, taking his eyes off the road. He said he doesn't take calls for people who have run out of gas because they're all "crack heads." I asked him how he knew they were all crack heads and he said something to the effect that he'd been doing this a long time. The guy is young, and it didn't look to me as if he'd been doing this job very long. He then told a story about how his 180-pound Rottweiler "tore the head off" an intruder who tried to break into his home last night and the intruder "left in a body bag." I asked if the dog barked and he said no. The dog was "highly trained." I asked if someone had trained the dog for him and he said he trained her himself. He proceeded to tell about his other very large dogs. Then, a day later, this driver appeared at a dog training class I was teaching and drove close by my class at the backside of a parking lot very slowly with his large tow truck. He then proceeded to sit in his tow truck on the road, which is a dead end, at the other end of the parking lot until the class was over. My students saw him and cautioned me about him. I don't know his name, and I have no idea how this guy knew I would be there teaching, unless he just happened to drive by and saw me. He wasn't assisting anyone in the area. The company apparently can't find in their records who towed me that day. AAA only contracts with Jack's Towing in this area. I won't ride with this driver again. read more

Jacks Wrecker & Recovery Service - Tow truck driver who towed my car the day before parked from 6-7 p.m. while I taught a dog training class just in front of those sawhorses - Towing Near Me - Saint Robert, Missouri

Let's start out by saying I will NEVER recommend them ever. They charged me 560$ to to my truck 12 miles an it was only there for 13 hours. When I called the office to ask why it cost so much the owner was extremely rude telling me he's going to press charges against me for harassment when I was being very civl and respectful. Then proceeded to tell me if I didn't like it then that sucks because he wasn't gonna do anything about it and hung up on mr. 0 stars. read more

Needed road side assistance and USAA sent Jack's. The driver was very professional and the response time was great also. Driver ensured my vehicle was taken care of during the whole tow process. I definitely recommend this road side service read more

Don't know about that 1 star review cuz this company deserves 10stars. Jon was polite and respectful. He got my rental out of a mud ditch with out any troubles and the time we waited was only 25 mins mind you most of the state was underwater so that is some fast service. Also there prices were not astronomical. I will call them in the future if u ever need roadside in Missouri read more

Terrible service. This was the contracted company of choice for GM's roadside assistance. Originally was quoted 50-70 minutes, then was delayed to 80 min then delayed to 100 min, and then to find out that they had taken another customer. I wouldn't recommend this company to anyone. read more

Had to threaten legal action just to get my vehicle delivered to a shop for repairs. I would give them no stars if it was an option.

Just called this company like 20 mins ago to help out my wife with a tire issue and the guy they sent was unprofessional and rude from the get go. When he first called me, I noticed an attitude from his tone of voice but thought that maybe that was just the way he was and/or talked. 5 minutes later, my wife calls me, infuriated, due to this guy just being unprofessional and getting mad because he thought the vehicle did not have a flat tire just low on air... My wife just promptly asked him to leave and to not do the service. I call him back to confront him and his tone of voice had completely changed and he tried to explain the situation, which was complete BS... I just don't get why one has to respond rudely to certain type of people so that they can act polite and professional. I decided to call the owner or manager of the business by using the main phone number they had on the website, and to my surprise the guy that we had the bad experience with was actually the owner.... I called the insurance company and told them not to send anyone else and submitted a complaint. Didn't want to leave work, but wife is pissed now. read more

I'm going to go ahead and guess this other reviewer, Slav S., is a competitor of Jack's Towing because my experience with them was pleasant given the circumstances. It's rarely pleasant when you need a tow truck. They were professional and managed to get my vehicle and stuff inside safely to the dealership with no problems. I'm not sure what more you want in a tow company. Maybe a beer when they show up, that would be nice. read more