I am sickened by the lack of compassion and the fact that you can deny a surgery that is needed for quality of life improvement because you think it is not necessary. But what if the shoe was reversed and it was you dealing with the pain, the weakness, he numbness that is getting worse by the day, but because you feel it is not severe it is not necessary. What constitutes severe? The more I deteriorate the more immobile I become. Not being able to stand for more than 10 minutes, or sit for more the 10 minutes or walk any distance except really to the bathroom I just don't understand how you think this is humane. You would think that you would want to help your members improve their quality of life instead of just pushing drugs upon drugs upon drugs in people. I am so deeply saddened by the lack of integrity, the lack of care and lack of compassion. Especially after years and years of dealing with this, years and years of physical therapy that has not been effective, failed medial branch blocks, failed radial frequency ablations, failed traction, failed chiropractic care, failed acupuncture. This is just horrible patient care. Let's not forget to mention they are denying my ambien for sleep that I have been on for quite some time. I have tried numerous other sleep medications that don't work. I pray that they never need care and if they do it gets denied as well read more

I have been with this co. for several years. The quality of care has disappeared. The people who cared are gone. When I call I get people who can't understand or speak English well. They make promises but don't follow thru. They don't keep their word on anything. Discrimination against disability is acceptable even tho their pamphlets says otherwise. I am shopping for a different ins. co. This is just more stress added to an already worn out & damaged body. read more

The current wait time on standard requests for a procedure from doctors is 60 days. This was told to one of my doctor's office staff members Oregon law says it should only take 14 days to respond. If for some reason more time is needed, this should only take 14 more days or less. So, their claim for a 60 day delay is not only unlawful but also unbelievable. When I asks to speak to a manager, they said I can only get a voice mail. I told her that wasn't acceptable. So she said I can create a formal complaint. I did and requested a manager call me back by her giving them the message instead of a voice mail message. She said the reason is because the company was given only a 30 day notice of more work they would be responsible for and they didn't have enough time to hire and/or train more staff for this influx of work. Do not subscribe to this company for anything!!!! read more

If i could give it 0 stars that would have been my choice. I am out of work due to a foot injury. I am unable to return to work unless I get an authorization that is going to take 14 days or more just for the foot doctor to remove the object hitting a nerve with every step. Because it is NOT life threatening I get to be back logged. Very unfriendly staff (Cecy). I watched the video on there website jacksoncareconnect.org/membervideo and afterwards I felt very comfortable to call customer service to expedite my authorization. After making the phone call I feel very disappointed in my health coverage. I don't feel like they care. They don't care about me! Choose a different provider if you can. read more