I am 85 years old and I need constant medical care. Gateway Restoration Chelsea put a lien on my…read morehouse for work that they never did. They know that I am trying to sell my house and now I cannot. I am very upset.

Do not use the Chelsea, MI branch of this company! They worked for one week and then disappeared…read morefor 8 weeks. Left me alone to deal with insurance company. Damaged stuff in the house and demanded "proof" that they did it. Washed their drywall tools in the brand new kitchen sink. They let me exit the contract and then they demanded full payment for half done jobs. Do not hire them - look elsewhere!!!

I ordered a 20 yard dumpster for Sunday, turns out there was confusion on what date, might have…read morebeen our fault. I called them up and they had the wife delivered a bit late, she brought help and helped me dump the junk into the dumpster. There son helped me move a old TV from the basement. Wow what a big help. PRICE WAS THE BEST IN THE AREA.

I've used wheelie bins a few times now. Clean and sturdy bins, good communication, no haggling…read moreabout price, and the online ordering went flawlessly. Delivery people are nice and personable. I've used other companies and they show up with their crappy looking bins, the wheels go flat and such, and it looks terrible. I just wonder who chose the pink color?! but I will be using Wheelie Bins for all my future projects. Highly recommend.

Very, very disappointing. We had contracted Freier Forestry to do some work to help bring a portion…read moreof our landscaping up to requirements made by our neighborhood association. This included seeding/straw matting and ivy planting (to control soil erosion) at a cost of $1300. We work with landscapers all the time and when something planted fails to grow the following season, they have always replaced it. As noted in a Google AI search ' In Ann Arbor, Michigan, most reputable landscaping companies offer a 1-year warranty on new plant material. If it died within the first year through natural causes, they will replace the ivy plants and labor at no additional cost to the client.' When the ivy failed to grow this spring/summer, we reached out to the company, expecting some sort of remediation given that we paid a higher price for the selected ivy (that was, btw, fully live entering the winter). Rather than inspect the site, Mr. Freier responded; "Thank you for reaching out. I'm sorry to hear that the ground cover has not taken off as expected. It is unusual that none of it appears to be growing, and without seeing it over the fall and winter, the most likely cause would be that it did not receive enough water after planting and before going dormant. Lack of consistent watering is the most common reason new plant material fails to establish. That said, I do want to be clear that I will not be able to come back out to replant or replace the ground cover. The material installed was the specific variety you selected, which was also at a significantly higher price point than the other domestic options available. Ground cover vegetation has not been warranted by me, and I have not represented it as warrantied due to the number of factors outside my control after installation, including watering, weather, soil conditions, and winter survival. I understand this is disappointing, and I do appreciate you reaching out. I just want to be transparent and fair about what I can and cannot take responsibility for in this situation." You be the judge..

Always on time, hard worker and great results. Highly recommended. Eric took down over 120 trees…read morefor us and the wood is being used by many local woodworkers. A great use of our timber.

Discovered our roof was leaking at my building. Never fun but they made the process quick and easy…read more Their response time was impressive and they had someone out right away. They came highly recommended by a bunch of people on Facebook and I have to agree. Great pricing too from comparing to 2 others I called.

A contentious experience with installation crew and management from start to finish. Final…read moreapplication of shingles were acceptable. Withholding further comment.

Found an electronic safe during a remodel with no info regarding combination whatsoever. Was able…read moreto reach these folks on a weekend and speak to a live person. They helped guide me through a reset of the lockout function and try a factory installed code. We cracked the safe without ever leaving the job site. Integrity. Professionalism. Kindness.

Jeff and Ben came out this afternoon and were able to accomplish what a cross town competitor was…read moreunable to - fashion a skeleton key to fit the front door of our 140 year old farm house, and then open it after it had remained closed for nearly 50 years. They were consummate professionals, very efficient and hard working, and very, very friendly. And I think they offered a reasonable price.

I could have thought there were prior reviews for the Jackson MI location but it's not to be found…read more So you know what you are getting when visiting this location---grunge. I just don't get the rude employees. On our visit today, there was only one person working & she was not helpful at all. We were the only customers in the store. Maybe that's a sign. We came for pins. The Ann Arbor MI location is such a crowded store & that's usually why we visit this location. More room to look. You know what are getting---cheap, expensive junk. It's like 1980 threw up. But the prices are insane for the terrible quality of items. We've washed items only to have them fall apart on the first wash--and not in the dryer either. But if you need kooky, that's the store. Another issue is if a price is listed on items, that's what it should be right? The label on the pin display states---buy two get one free. Great. But oh wait, I had the employee tell me that's an old sticker, that sale is not going on, & she can't move the sticker, well because it's a sticker & is stuck to the display case. Um, what??? That has been a sale for as long as I can remember. But, you can't cover up a sticker with a piece of paper? Or with another sticker of the same size? I would think, you are advertising the sale-it should be honored. But again, I know what type of store I was in. Once again, the terrible customer service & overpriced items is what will keep me away.

Chris took a bathroom tub/shower in a 70 year old bathroom from awful to amazing! Highly…read morerecommended professional

Chris came to help me replace my bathroom floor. He was quick, courteous, and meticulous in his…read morework. Knowing that I only had the one toilet he made speedy work of it. It was not only the surface layers of the preexisting floor that had gone bad, but the damage went into the sub-floor and he still had everything done in just three days. I could not be happier.

Ott Limos arrived early & waited with me as my checked luggage arrived. The driver was…read moreprofessional, clean, & courteous. I will definitely use Ott Limousines again with their fair pricing & excellent service.

We purchased a ride to the Airport for my daughter and husband going Europe on their honeymoon …read more The driver never showed up. We had to call and she was lost. We told her we would meet her and she said she cancelled their ride. They almost missed their flight and we had to rush them 45 minutes to the airport, William never ever initiated anything!! I had to ask for an apology, and here we are months later no refund. He said they switched companies and would try to process and every time I asked for an update nothing. Today when I notified him I would do a review and file a case to get our refund he said he will prepare his lawsuit against us. This is not a good businessman. He should have taken care of this that day to process a refund and calling us with updates. I have never written a bad review before but it is clear he has never had any intention of returning our money . How disappointing that there are people in business that don't know the word Customer Service and doesn't care we are out dollars. I see his responses never his fault with other clients who complain. A real professional would accept the mistake happened and pay us back. PLEASE DO NOT USE THIS COMPANY. SOUNDS LIKE IF ALL GOES ALRIGHT THATS GREAT BUT IF THEY DON'T SHOW UP AND YOU PRE PAID, YOUR OUT OF LUCK He responded on google and said we could have reported in 12/2024. He doesn't even know the facts, we paid in December for a May Drive. Didn't know they wouldn't show up.

Highly recommend! Hired to re-design landscaping and I was more than pleased with the design and…read moreattention to detail they put in.

Very professional and punctual. Steve had so many creative ideas for my property and I loved the…read moreway it turned out. Will hire again!

It was very easy to reserve the U-Pack crate. The crate arrived on time and was placed in front of…read moreour garage for easy loading. It was picked up on time, and arrived to its destination (to Alaska, in January) exactly on time. Everything was in perfect condition and totally dry, so these crates are indeed weather-proof and obviously moved and transferred with care. Yes, I was nervous about sending these items thousands of miles away...but fear not. Would highly recommend!

This was our second move with unpack and both times it's been a very positive experience. There was…read morea small hiccup on day of delivering the pods but the customer service personnel excellent in getting the issue resolved. We called to get them picked up after unloading an 2 hours later they were here to pick them up. Every single person we spoke with from getting the quote to finalizing our move was pleasant and helpful. This is the only company I will call when moving.