Staff is super friendly and professional. I was greeted as soon as I walked in the door. I really…read moreappreciated this. Ms. Collins has been doing my families taxes for many , many years. I came here last minute and was able to get some tax advice and services. I really appreciate the professionalism of Ms. Collins. She's very helpful as well. The office is really nice and clean. Easy to get in and out of. I recommend H&R block for your tax needs.

I am so impressed, being a life long State Farm Customer from North Carolina. I wish my agent's…read moreoffice was this caring and helpful! My mother had passed away and I am "taking care of business". After struggling with the post office and the life insurance policy (not State Farm), I was not looking forward to handling my mother's other insurance policies. Frieda was so amazing! She fondly remembered my mother, as they shared a name. Frieda kindly walked me through the process required for my mother's policies and explained why (as a teacher- the "why" is the most important piece). She took the time to give guidance regarding the other issues and was very understanding. More than anything, untrained and irreplacable skill, she was caring. Thank you Frieda!

I don't quite know where to start except to say that Dean Pappas has gone way above and beyond for…read moreme. I submitted a claim for tornado damage. The estimate from a reputable and reliable contractor was $10,000.00 (this was a small claim compared to the huge losses my neighbors had). After many months the SF agent handling the claim (not Dean) called me and said a check for $3,028 was on the way (less than 1/3 of the estimate) . I sat on that for a while and then called Dean to get his take on it. Turns out it did not seem right to him either. Within 48 hours I received word from SF that my claim had been upped by around $6,500. Now all my damages are covered and I have no one to thank but Dean Pappas. I am a relatively new client of Dean's having moved my account from an agent in a previous city of residence.

I've been with Michael's office since 2004 when we first became homeowners. They've insured our…read morehome, car(s), and helped us take out a loan. Everyone in his office is incredibly friendly and really get to know you. Renee and Paula have always gone out of their way whenever I call to do what they can to find answers for me if they don't already have them. Just recently, when I called the office about my car insurance, Paula even helped me on a personal level...not by me asking...but because she's a good person. Everyone there is there to help, even when there's no monetary benefit for them or their office.

Was with this agency for seven years. Had a home owner, three cars, a motorcycle, and two rental…read morehomes insured at this office. They said one of the rental home premiums would be reduced if we had it inspected for work we had done. We had a new electrical box, gas lines, new fire detectors, lots of electric updates made. They came out, did the inspection to make sure we did all this. Never got the discount. Called the office twice asking for our discount... No response. Called Allstate, our premiums for all this stuff is thousands less. Feel stupid we didn't shop around long ago. Do not recommend.

This. Is more complaint about progressive insurance company…read morenot understanding how their system works.Not so much this particular office. But the people that answer the 800 number need to know their job. The other day someone named Teresa told me that I was overcharged and they would reverse the issue, but they never did. All they did was apply the overcharge to future payments. This messed up my bank account and cause my family to miss meals as we try to recover from their mistake.

We had an extremely disappointing experience with Farmers Insurance, specifically with David…read morePorter. Our contractor shared with us that David declined to increase the cost of our claim simply because he felt we were "not nice." This is unbelievably unprofessional, considering that all of our communications with him have been polite and professional through email. The only critical statement we made was pointing out that their team was unprofessional for not responding to multiple emails for over a week at a time. It is unacceptable for an insurance representative to make personal judgments and share those opinions with outside contractors. Our home repair estimates were all over $60,000, yet David Porter was only willing to approve $20,000--leaving us severely under-covered. Additionally, Rebekah Ninteman and Kiqra Torres Jimenez were both unhelpful and did nothing to improve the situation. Based on our experience, we would highly recommend working with a different insurance company if you value professional communication and fair claim handling. Avoid Farmers Insurance if you can.

Mr. Porter and his office took us in after we'd been with another company for many years, and they…read morehave been a tremendous help, numerous times, over the years. Only a couple of months after we signed up, tornadoes swept through Fultondale and wrecked a lot of our house. Mr. Porter and his staff provided a sense of security and peace of mind when we really needed it. They're excellent during far less stressful times, too!

I am totally satisfied with the services that I received from Lenora N. each and every time, when I…read morehave the opportunity to speak with her. Edward C.

I'm a long time State Farm customer who recently moved to the Birmingham area from another state. I…read morewas in need of a local insurance agent. I contacted Eric King's office. The staff was very friendly, informative and knowledgeable. They quickly helped me identify the coverages I needed/wanted, thoroughly explaining everything and answered all of my questions. The documents I needed were received within just a few minutes of speaking with them, as promised. It was a great experience. Definitely made the right decision choosing Eric's office.

I've had State Farm insurance forever. Ashley has been my agent for a number of those years. I…read moredon't have any complaints. I primarily do everything via the State Farm app but needed to drop something off at the local office. The area where her office is located is easy to find.

Great insurance office. Been a policyholder for 20 years and they've always been helpful.read more