I cannot possibly begin to articulate just how utterly DISAPPOINTED I am at the "service" that I have received from this company!
I was promised that my return would be completed by April 11, that came and went and then 4/12, wait no 4/15 "I promise"... needless to say I went to my local office on 4/15, tax day, and no one was there. I called a few offices until I located my tax preparer. I left messages at 130 pm, 6 pm and finally after 10 pm and did not receive a call back! I had no idea if my return had been completed.
Finally I spoke with a customer service rep who informed me that my tax preparer was busy, I get that it was tax day but I had dropped all of my stuff off on 4/1. I was informed that she would meet me at an office close to my home on the evening of 4/18 to make it convenient for my wife and I to sign. I was also informed that they had mailed an extension for us, well thanks, I guess...
Fast forward to 4/18 and NO one even shows up for our appointment!!! We are left sitting outside an office that I later learned is now closed for the year! No one even had the decency to call to reschedule.
I called around various offices until I finally got a real person on 4/19. They were unapologetic, borderline rude, but agreed to finish my return as my tax preparer was now off for a week!
Here I am 4/24, yes 23 days after I dropped off my return, and 13 days after it was promised and my return is done. Not after I had to argue with the new person assigned to our file that yes the federal solar tax credit is still alive and well! It almost cost me owing $3300 to the IRS!!!
I have an email thread from the tax preparer verifying this time line. To add insult to injury this delay has caused a delay in us refinancing our mortgage which will cost us about an extra $400 this month! Wait, there's more... I was quoted $350 - $750 to complete our return, but the preparer assured me, "It rarely goes that high. You should be fine." Today the new guy tells me I owe $900, wait, what?! You get to deliver the service that I am paying for two weeks later than promised, jerk me around and waste countless hours of my time chasing you guys down and then up the price? Wow, I would have expected an apology and a price break!
Moral of the story, I will NEVER TRUST Jackson Hewitt with my tax needs again! The new guy Dick, miscalculated our return and had us owing $2900, when in reality we were due a refund of over $4000!
Finally, on 5/1 we signed our return and our original person, who was helpful but overworked, finished our return and fixed all of Dick's mistakes - like not adding our two small children to our return for the child tax credit! This is after two staff no shows for appointments and waiting an hour another day at the Stark location just to have their computer system crash and not be able to finish our return! read more