I'm just not sure if the negative issues I encountered were due to lack of staff communication, or…read morean issue with my individual tax preparer. Maybe both. My taxes are relatively simple - single female, renter, basic 401k, etc. But I had just moved here from NY in the summer of 2020, and did not want to do anything incorrectly. I chose PNW based on Yelp reviews & convenience. They requested the documents that they needed be dropped off - everything was done over the phone due to COVID. Cool, no problem. The day of my phone consult, I get a call from the staff asking about the documents required, saying they didn't have them. I had dropped them off as requested prior to my phone consult date. My stomach dropped - I'm thinking my main tax copies are gone. They called me back later saying they had located them. Phew ... I then did a brief phone call with my preparer, Ryan. It took about 10 mins & the only sticky topic was how to address the fact that I didn't get any stimulus when I should have. He was nice & seemed knowledgeable, so I felt good about everything up to this point. I'm told to let him know when I'm ready for him to submit everything & it will be done right then via e-sign. Now, to be fair - they do inform you that the cost of your taxes being done is based on the NUMBER of forms they have to fill out. You're to look at their website & figure out what your total will be. Unfortunately for me, I was personally not sure what I should anticipate since I had both NY & OR forms. I will say that I was completely freaking floored when I was charged close to $600. I had my 2019 & 2018 taxes professionally done by a CPA when in NY - both times less than $200. Moving forward - It took me 3 separate phone calls over the course of a couple of weeks to get the message through that I was ready to submit the taxes & ready to pay. Each time I was told it would happen by whomever answered the phone, & that I would get an email confirmation for e-sign & CC payment. Each time I waited ....waited ... called back ... waited. Each time I had to re-explain the situation to whomever answered the phone. Finally after the 3rd call, this got done. I e-sign & put the (what feels like outlandish) preparation fee on my credit card. I was then told I needed to pick up my completed tax booklet & forms from the office & that I would get a call when it had arrived within the next few days. Two weeks later I call them, as nobody had called me ... am told it's there ... so I go to sign & pick them up. Again, lack of communication. Next, I get my refund & it's a little under $500 of what my preparer had told me I would get back. I called his office 4 separate times, leaving a message each time, before I finally got to talk with my preparer to ask what had happened. I'm told he doesn't have a way to know that because he can't access my tax info. I contact the IRS like he tells me to & get a letter about them adjusting my refund. I was told to let him know what the IRS says & to send him a copy of any info I get from them. I emailed him a copy & wait 2 weeks. No response. I then start calling the office. Again, 3 separate messages left with no call or email back. Seriously, guys?!! Today, I called again & explained the situation - my preparer wasn't in the office. BUT ... I FINALLY had the luck of speaking with a lady who actually took initiative, looked into my file, looked at the letter the IRS sent me about the adjustment, AND got back to me right away. She explained what had happened and actually seemed like she cared and wanted to help me. So - thank you Julia T - I almost considered giving 2 stars because of you. To summarize, I work in a professional service industry. It would never, EVER be acceptable to ignore my clientele after they had paid for my service. If I have to stay hours past close to answer my client emails & phone calls, I do it. Never in my wildest dreams could I feel okay ignoring messages or emails like this company has. Ultimately, I have to take the responsibility for the money it cost me for my taxes - I just didn't know any better that I would be charged for both NY & OR. Do I still feel like I got swindled? Yes. If you're going to charge me premium rates, I sure as heck shouldn't have to jump through all these hoops & waste my personal time begging for a response. Only to be ignored. I feel that I was incredibly patient & gave them the benefit of the doubt repeatedly. I was never once told "sorry" or offered an apology when I explained over and over that I had already called or emailed, I had already left a message, no one had gotten back to me, etc. I never became verbally upset or rude, despite how I felt. You can do better than this place, at least until they fix what I can only guess are some serious communication issues, or a general lack of client support/care from some of their tax preparers.

April at PNW Tax Service has done my taxes for almost 20 years. She is wicked smart, on top of all…read morethe new and existing tax laws, and offers lots of tips and suggestions in regards to my assets and investments. Even when I am late starting the process because I am waiting for one statement or revision, my taxes get completed quickly. April is fast, efficient, accurate and communicates clearly. I'm amazed at how quickly she goes through my stack of papers in what seems like no order, yet everything gets completed in record time and accurately! On top of all that, she is a really nice person and a pleasure to work with. There was one year I decided to do my own taxes to save money - huge mistake! Unintentionally I left out one income interest statement which the IRS caught 3 years later. I had to pay a large penalty, redo that year's taxes and the following 3 since the refund amount changed, changing the subsequent year's reporting. That one mistake cost me thousands in tax preparation to correct the original year, the 2 years after and the current year. Lesson learned. Now I'm paying it forward. Get your taxes done by a professional who is expert in their field, on top of all the new laws and accurate! April and Pacific NW Tax Service is my choice all the way. I'm very satisfied with the level of service they provide.

This firm does not provide a link on their website for clients to write reviews. Now I know why…read more While I did not have issues with the Enrolled Agent who actually prepared my 2023 taxes, I did have an issue with the owner. She did not respond to numerous emails nor did she return numerous calls. When I finally reached her, she failed to take responsibility for the firm's error. Details: I left their offices on April 4, 2024 with taxes completed (or so I thought) and envelopes they provided pre-addressed to the IRS with instructions on how to make required quarterly payments. At the check-out desk, I asked if that was everything I needed to do and was told "yes." On May 29, I received notices from the City of Portland (Multnomah County Preschool and Metro Supportive Housing) for overdue balances (plus penalty and interest) totaling $4,695.03. Of that, $610.03 was due to penalties and interest. I paid but then started my attempts to contact the firm to find out why I had not been advised about these charges and/or given additional envelopes to submit my payments. It was not until JULY that I was actually connected with the owner, "Kristi," who was rude, long-winded, and dismissive. Her best offer was a $200 credit on the next two years of tax preparation. (Obviously I will not be going back!) Instead of the $610 penalty and interest I was charged by Portland, I said -- as a compromise -- I would accept $400 in cash. She responded "no," that she had "a business to run" and hung up. I lost $600 and lots of time. I was treated rudely and unfairly. I do not recommend this business.

Absolute freak show. First preparer wore a Micky Mouse tee shirt and munched on Hostess donuts and…read morecandy throughout our meeting. Second preparer was a mumbling stumbling fool who couldn't answer any of my questions. Both of these freaks claimed to be former auditors. Yikes! The icing on the cake was when I spoke with a woman who claimed to be an owner/manager. Her phony concern was betrayed by her crazy and very odd demeanor and the lack of follow-up. Her breath smelled like a sewer. Beware of this firm. It seems like they have grown way past their competencies.

I have used Michael's business to handle all my tax issues with my one rental property in Illinois…read more I moved here in 2014 from Florida. He and his daughter Michele (both CPA's) and partners. They both have provided excellent service and consultations on my tax/IRS issues! I am now in the middle of an IRS 1031 rental property switch that postpones dealing with Capitol Gains Tax! A good thing for tax avoidance rental property owners!

Helpful, thorough and courteous. We have had Mr. Emert prepare our taxes for 10 years and have…read morealways been satisfied.

Very honest and patient. Jim offered to simply showed how to file my taxes and let me know that any…read morepoint I wanted to back out and do it on my own he'd help me for free. After years of doing my own taxes I wanted some piece of mind and I found that here. Very fast to respond to any questions I had.

Came here in a pinch and they were fast and efficient. A bit spendy compared to other tax services.read more

I have been seeing Mark Liebert for about 10 years now and couldn't be happier. Mark has always…read moregiven me good advice and has provided excellent service, including the extras that are helpful. I retired a year ago and now have to make quarterly in advance payments. He gives me envelopes that are already addressed to the federal and state revenue agencies, and let's me know what I have to pay each quarter to each of them. I always look forward to our annual meetings and having a nice chat with Mark while getting my taxes done.

Friendly, efficient, and they get it RIGHT. Not cheap but filing your taxes isn't a service you…read morewant to cheap out on, honestly.

This firm was recommended to me in early 2019. I went and paid their very expensive fee and Shelley…read moreCaba complete our taxes. When I asked about the fee I was told it was because they work with clients all year not just to fill out your tax form. I thought that sounded great. Fast forward to Oct 2019 I asked Shelley a tax question and she asked me some follow up questions but never gave me the information requested. I have now sent three emails over a months time and absolutely no response at all. I even called today to check that she still worked there and she does. Also when they did our taxes we had to pay for the first time in over 10 years. I will never do business with this company again.

I have been working with these guys for many years now and I can seriously say, it doesn't get any…read morebetter. Their attention to detail is unparalleled and while always professional, their environment is comfortable. I don't feel like I am dealing with serious money stuff (even though I am because when is money NOT serious) when I am in there. I feel like I am getting advice and amazing service from friends. If you are at all considering someone new for any of your accounting needs, I would highly recommend hitting up Lovett and Corzatt. You will not regret it.

I have been a client for over 16 years. I always receive an exceptional service from Guy. So far…read moreit is done correct, fast and honesty, No mistakes. I love when they send me a paper to remind me what to bring, so it make easy for Guy to do the taxes. I recommend 100%.

We've been with them for over 12 years, no issues. The staff returns calls promptly and explains…read morethings thoroughly. Very friendly and professional. They don't have a parking lot, but you can park at New Seasons only one block away.

We're currently using State Farm with Chris for our renter's insurance. We emailed him some…read morequestions about possible mold in our apartment, specifically mentioning that we're not ready to talk to the landlord about it out of fear of having to move without any support, and his only advice was to talk to the landlord. No explanations for why he couldn't talk to us about it. Later, I emailed him about getting our car set up with auto insurance through State Farm and he never emailed back! The woman I spoke to over the phone was super helpful but, unfortunately, she's not the agent. :(