ZERO STARS !! I came to this location to cash a check that wasn't large at all. She asked me…read moremultiple questions, and wanted a verification of a email showing that the check was made out to me ; after I gave her the paperwork. I was willing to show her identification and answer reasonable questions. But she actually interrogated me and I felt Racially Profiled. I mentioned that the Temple location was happy to cash my check. And she quickly replied that "I am going to call them and tell them not to cash it" ... This is a sad situation. I am a well rounded individual who didn't deserve this treatment at all. Hire Better Employees

Sherrie is the best person to deal with in Killeen. She is professional, knowledgeable and always…read morehas a smile. She talks to.me as if she has known me forever. It makes my experience with dealing with Ace a positive one.

We visited OneMain Financial and the staff listened to us, was courteous with compassion for our…read moreneeds. I highly recommend their services.

I can't say enough about Christopher Washington's customer service and willingness to help me not…read moreonly save money on insurance, but ensure I have all the proper coverage needed. He was able to review all of my policies and I saved between 30-40% in premiums over the year. Additionally, I had to make a home claim on my roof due to a massive wind and hail storm, and Christopher walked me through the entire process from start to finish. He was available to answer all of my questions and ensure I was informed about all the details I would need. He was a lifesaver in a very stressful situation and for that, I would highly recommend him to any and everyone needing a refresh on their insurance.

Christopher Washington continues to be a great agent and friend! Thank you Goosehead Insurance for…read moreputting your best forward with this one!

The folks at ExtraCo are both friendly and professional. The additional services that they offer…read morehave also allowed me to provide more payment options for my customers. Stephen

I will never bank with extraco again! They are only about the money and not about the customers at…read moreall! They Screwed up and didn't even own the mistake and now i'm out of money due to Extraco taking out fees. I have banked with Extraco for years. I had all of my direct deposits from my job going to them. I had lost my job and at the beginning of the year and had to change my acct to an acct that would charge me maintenance fees. With that there were only a set amount of transactions I could do before I would be charged fees. Well once I started working again I went into the Harker Heights Extraco branch to get forms to set up my direct deposit with my new job and to change my acct back to bonus banking. The woman that assisted me stated that she will take care of everything I needed done. I stood there as she typed and then she gave me my voided check and told me I was all taken care of.I walked out under the false pretenses that my acct was changed. I set my direct deposit and started trying to pay my bills. One of my family members was set to have surgery today and I'm in charge of paying the co-pay. I went to check my acct and saw that fee were taken out 4 times. When I called to talk to a banker about this she said that she would have to email the manager to look into it. I stressed to her my situation and the urgency of me needing my money back. Long story short I spoke to the Harker Heights manager and she displayed no compassion or understanding whats so ever. I was basically told sorry for you luck and I didn't receive my money back for the fees all because the banker that had helped me failed to have me sign a paper. My family member who is very bad shape is paying the price of all of this!! I never would've thought a bank could be so evil and heartless!! If I were anyone I wouldn't bank with them at all! It will be only a matter of time before this happens to you!

I needed an estate account set up; the staff at the Harker Heights branch were extremely…read moreaccommodating. I have banked both personally and business wise with several banks; the attentiveness and level of service I receive here is by far and away above any I have had from any other bank. The staff knows my name and always makes me fell welcome as I come in the door. I will look to them in the future for my personal banking needs.

My husband and I just closed on our land loan, and we had an amazing experience working with loan…read moreofficer Eric Simmons. From the very first conversation, Eric was open and honest about our chances of approval and clearly explained the type of loan we were getting, along with the steps involved in the process. Throughout the entire experience, Eric kept us informed and up to date on every development. He took the time to listen to all of our questions and concerns, addressed them thoroughly, and made sure we always understood what was happening. His communication, transparency, and professionalism truly stood out. Eric made the loan process smooth and surprisingly enjoyable. He is kind, knowledgeable, and genuinely driven to help his clients get approved without putting them into a financial situation they can't afford. We are extremely grateful for his support and guidance and would absolutely recommend working with Eric Simmons at SouthStar Bank to anyone looking for a loan.

We are always treated well, and we aren't rich. Our tax returns are completed in a timely manner,…read moreand Melanie is very knowledgeable & helpful. They'vetaken great care of us for years, and I love that Melanie is a Dave Ramsey ELP.

Very slow to deliver monthly books to our small business. I heard from the daughter of a wealthy…read morefamily that they treated her like gold. I guess that's what they care about.

Outstanding service from Melody I needed to get some paperwork for us to put any offer in on a new…read morehome here. Had to get paperwork from our Investment Broker at the NFCU in Alpharetta, GA. Melody took care of it quickly and we got everything done so I could get the paperwork to my broker to move the process along. Love working with NFCU in every thing I do with Banking great company and outstanding service.

So far I have to say was a good experience. Staff were very friendly and welcoming. Was a very busy…read moreday and I was there to open a new account. It didn't take long and the whole process went very well and I was able to get the accounts I wanted and the services I needed in a timely manor. Would recommend this credit union to others but you have to be related to a service member or served .

Shelly is the finance manager, I can honestly say this woman has gone to the end of the earth to…read morehelp me with any paperwork and questions I've had. She is an outstanding manager who will go above and beyond to make sure you're taken care of. Fantastic bank and management.

I have been banking with HOTFCU for over 10 years. I started with the Killeen branch where Dave…read moreDemel was the manager. He was very helpful and attentive to all his customers and even his staff. Gave off more of a family vibe than business. He helped with tips of how to improve credit and qualify for bigger loans, but in the past year or or so, another branch manger has taken his place. Several times, I have seen customers have to wait while she cleans out her purse, puts on make up and eat food. I don't even know her name cause she has not cared to meet current customers and truly dive into the lives of the people around her. Good thing the tellers are very nice and helpful to make up for her laissez-faire demeanor and the self centered attitude she puts off.