One of the best banks I've been to - the staff is very friendly and helped me with my deposits.read more

Had a bonus coupon: put $3K in savings and earn $2K in checking w/in 90 days. $3K had to remain…read morefor 90 days, $2k did not. Also, had to open checking with $50. In return? $700 bonus. Had both sons do it and BOTH had problems getting the bonus. Reps said there was a "glitch." One son finally got it after 3 days but the second one was at day 112 and had to go to the bank 3 times. Was told "many" were waiting over two weeks to figure out why their bonus hadn't posted. Got similar coupons with Chase and Wells Fargo and never had any problem getting the bonus exactly when their contract (coupon) said. Had a First Horizon rep tell me that they don't give "cash" out of over $100 - anything over that amount had to have a cashier's check. For a fee, of course. Total lie. I reported them to their customer service branch. Went to the Glenwood location today to get to the bottom of it and banker there just kept saying he was "new" and had "no idea" how these coupons work. But if I wanted to, I could contact their customer care team. I told him that that was HIS job. A customer came in (me) and told him of problems w/his bank and he wanted to shluff the responsiblity of getting to the bottom of it on ME. AVOID THIS BANK - totally unethical and apathetic. Unprofessional and rude.

Banking while black is having a non black person ask why you have a check (less than 10k) from a…read morereputable law firm. Although you've had your account for years and get thousands deposited into your account from a portion of your work check monthly. I know certain she wouldn't have asked me that had I been anything other than black. First she asked if I was ok with a 7 day hold...I said yes that's fine. I waited longer and then...Her- "Do you have the stub to this check? Me- yes why? Her- I'm just trying to figure out why you have it. Wtf!? I'm trying to figure out why you have a job at the bank KAREN! I have 2 other banks that I've deposited larger checks into and have never had anyone asked me this.

Normally I am not a person that goes to the bank, as I do online banking to have my bills sent out…read more The staff at the bank was excellent. When I walked in, I was promptly greeted by the person at the front desk. There was not a wait to get to the tellers. The tellers were all very polite, and a pleasure to deal with. I was also able to ask the tellers if they had golden dollars, or $2 bills, as my kids like to have them. If you wanted a specific state coin, they would also check to see if they have it for you. Another note, I also went to the bank, and they prepared my taxes, e-filed them, and did my direct deposit, all for FREE. Did I mention FREE. Better than one of the other places that charge $200 to do the same thing.

Awesome bank and customer service is the best. Banker was so professional and pleasant. I'm so…read moreupset I don't recall her name but she is New with the company and is the best! Everything was explained in detail.

The service here is top notch. Lisa has been there for years and is absolutely amazing. Anytime I…read moreneed help she's always there and truly cares about her customers. Only branch I use and will drive out of my way to go there. Treat people that treat others with respect

This Wells Fargo location has been my "home" location since moving nearby in fall 2014. I'm…read moreimpressed overall by how well it's managed and the customer service by every professional I've ever encountered. In November, I met with Jahron to make some adjustments with my accounts. I needed advice and he provided the answers I needed. He was so easygoing, kind, informative, and helpful. He genuinely cares about people and his work. If I ever have a major account question, I go to him, but one time I went to Chelsea, who sits next to him, when he wasn't available. She's really cool and incredibly compassionate as well. I always go in to make my deposits and either Chelsea or Quan take care of me, behind the counter. A few other times a different lady has helped, but they are the usual tellers I visit. On one occasion, I went in on a particularly hard day. When Quan asked how I was doing, I struggled to answer. The next thing you know, both Quan and both Chelseas were handing me a bottle of water, some chocolate, and a tissue. That's when I knew this was my "home" bank. Because I've been in there consistently over the past 5 months and had some real conversations with these people, they remember me and I remember them. It's friendly, like visiting a neighbor. I've been to banks before that gave me a "car dealership" experience, in that they greeted you aggressively, tried to get you to "buy in" to something else, and didn't really give you much breathing room. This branch is different. They're kind, good people who know what they're doing and want to help you have your life in order. This Wells Fargo does it well.

I have been with Wells Fargo since they took over Wachovia. I have been satisfied with Wells Fargo…read moreuntil Friday July 25th. I stoped in to question my safe deposit charge which has increased over 57%. The person I spoke with was smiling replying that Wachovia gave a discount which Wells Fargo will not honor anymore, he seemed happy about it. I wouldn't mind if my interest on deposits were increase half that amount. I will be looking for a new bank without a smiling, smirking but pleasant banker.

I applied for an SBA loan to start a business. I was approved by Fidelity Bank NC. In the first…read moreyear of business my interest rate went from 4.5% to 11.25% which doubled my initial loan payment. I reached out to the SBA officer for the bank for help. There was no help offered. I even tried to utilize the property with a different business model and was turned down because the property would have to be rezoned. Within 2 years I defaulted on the loan. They auctioned off an $800,000.00 piece of property for $362,000.00 instead of putting it on the market to possibly get a much better price. My home(which was paid for) was also collateral. They foreclosed on my home and actually declined offers from my family members to purchase the home for a fair price. I have worked hard all my life and served my country in the US Army. So much for my American dream. I lost everything. Beware!!!! They have no empathy or desire to do what's right for their customers. Shameful way to do business.

I cannot say enough great things about the employees at this branch. I literally feel like I am…read morevisiting friends when I walk into the lobby, Meg, Hilda, Emilee and Donna ALWAYS great me by name and with a warm and pleasant smile. They are knowledgeable and so helpful. They go above and beyond each and every time even asking me about my family. I am also a member at a local credit union but the attention these great ladies show doesnt compare. You immediately see the warmth and hometown difference when using a smaller, local bank rather than some of the larger, name brand banks. Thank you all for your kindness and consistency and most of all your great customer service!!!

I have had good and bad experiences with Edward Jones. I do like that they have a compliance…read moredepartment to help guide the advisors to do what is best for the client and to hold them accountable for bad decisions that negatively affect the client. I have had multiple financial advisors. Once my account was established with Doug, the difference in advisors was night and day. Doug proceeded to give my account and my interests for my future and my family more attention they ever had in the past by any advisor. He is smart and thorough and he actually cares. He is concerned about me and is concerned about me meeting my retirement goals as well as afterlife care for my family. I trust him and hope he has my accounts for a very long time.