My husband was in need of a hospital bed rental to use while recuperating from a very serious back surgery. I called a few places and was either unable to get a call back or they made the request more complicated than necessary. Jackson Medical Supply was prompt and clear about the process and was able to deliver and set up the bed in a timely fashion before he got home from the hospital. Thanks to JMS and especially Peter, our set up and delivery person! read more

I arrived at 4:55pm today, Wednesday, and the door was closed and locked. I looked inside and saw a woman at the counter. She had to have heard me because I tried opening the door. I stepped back to look at the signs and looked through the window again and she disappeared. Tried calling and it went straight to voicemail. Very unprofessional. On the door and on their voicemail, it says they're open until 5:30pm. read more

Destiny is great!! Great customer service and attention to detail. We bought a scooter from her, and have been back several times for other medical needs. Keep up the great work! Todd and Raksha read more

I/we are so grateful for Jackson Medical - they feel like family! Destiny is terrific and truly cares for her customers and knows her merchandise and can offer great suggestions if Jackson doesn't carry something. If they don't have what we need in stock they certainly do their best to get it. Highly recommend Jackson Medical. read more

I have had to use this store a lot since my husband had a stroke, an every time I've gone in to the store the women working there were so kind an so helpful, I would recommend them for any of your medical supply needs! read more

I've tried multiple times over the past several years to give this place my business. I've called dozens of times and no one EVER answers the phone even during business hours, and furthermore no one EVER returns messages. I can't imagine how this place is still open. read more

What a disappointment! My mom chair was supposed to be fixed last week. The technician is very unprofessional. They made a appointment 3 times and never showed up, causing my mom to miss her doctors appointment. No We can't get another appointment for another 3 weeks. I think the state should know that you guys are taking their money but not honoring the contracts to fix them. read more

I was in need of a medical devise and called to find out what time they closed. I was told 5:00. It was 4:50. I explained that I was on the way from Benicia and would arrive within a few minutes, could they please wait for me. I was told NO we close at 5:00. I said well that is being very flexible. And the person hung up. When I arrived at 5:04, place was completely dark and locked down. What in the heck has happened to good customer service? I sure didn't build my business on service such as this. read more

When at all possible, I believe in keeping my money in my city. I do have to admit though that sometimes I forget to seek out places I'm not sure exist in Vallejo. My 92 year old Granny was in need of some items to make her life easier day to day.. So, I googled "medical supplies Vallejo" and info for Jackson Medical Supply came up. So, off I went... The people here are very friendly, including the DM. I found all I needed and then some. I did have to make a return but passed the date for the return policy. They were very nice to accommodate me and help me find some other things she might need. Okay so I am a far way off from needing most of this stuff but it's good to know there are places like this to help you in the Golden years or when the need may arise. Check out the website for more details... read more

i Called in on a Tuesday to order a folding walker. I spoke to Wendy who told me they would need to order it from the company and it would take 3 to 5 business days. She also told me the item went up in price but that she would honor the advertised price. I was so surprised to get a call on Friday that the walker arrived and I could pick it up. Should I be in the market for any other mobility or medical equipment, Jackson Medical supply will be on the top of my list. Thank you Wendy for the outstanding customer service. read more

Terrible, do NOT go to this place. Judy in Vallejo never answers the phone, and on the seldom occasion that she does, she says she has to return your call and then never does. We ordered a lift chair from this place on April 30th, and it was delivered two weeks later TORN (May 14). When we pointed this out, they played dumb and didn't want to do anything so we refused delivery. After this, they offered to "repair" the chair by cutting the headrest off and putting a cover over it. This would result in a terrible looking chair. We paid over $1200 for a new chair, not a repaired chair, so we declined. Last week we were assured it would "absolutely, positively be delivered by June 7." Now, nearly a month and a half later, when our new chair was supposed to be delivered TODAY and upon calling them, we've learned that our chair is "lost." How do you lose a recliner? In a medical store? So disappointed, so let down. We will be getting a refund and going elsewhere. read more

I came here to get a new wheelchair for my dad. This was not the first time I came here, I bought a walker for my mom before ( about 2 years ago) and also I came here to get compression socks for my family member. The staff was always friendly and has knowledge about everything in the store and answered all my questions. My latest visit was yesterday and the sales person was a very nice young lady, Destiny. She was explaining and answering all my questions about the 3 wheelchairs so I can make the best decision to choose one of them. She even helped me carry the wheelchair to the trunk of my car because my back was sore. Thank you Destiny! read more

Yes 5 stars and I never even stepped inside. You have got to hear/read this. I'm sure everyone has called a business and asked for a specific item, just to be told no we don't carry that. And as quickly as possible you ask, do you know someone who carries them? (Already knowing the answer is gonna be, "No,I don't sorry). Well today I called Jackson Medical Supply, and spoke to the sales rep. btw her name is Destiny, and she didn't just give me the expected response, she advised me where I might find the item, and also gave the phone number to call. So my 5 ***** are well deserved.Thanks Destiny, next time I need any medical supplies I'm calling you first. read more

I won't come here again. I have a real problem as a black consumer with white people asking for my ID for a $9.00 credit card purchase, when the white people in front of me are buying products worth $90+ and aren't asked for their ID during their credit card transaction. read more