Today, Roger went over and beyond! During my visit, I was acknowledged and my safety concern with my headlights were not only expressed and heard, but my concerns were addressed with care, human intelligence, and team efforts. While being supported, Roger demonstrated patience, professionalism, superb customer service, and the skillset to resolve the hazard. I was back in the road in no time. Thank you Roger!! read more

Five stars to the workers at this O'Reillys that helped me use tools when I needed to change my battery ... Zero stars to this company for selling me a $99 battery that didn't last four months ! Not sure why you'd even sell a battery that couldn't last one year . IF POSSIBLE ... NEVER BUY THE CHEAP BATTERY !!! This cheap battery had a bad cell in it that went bad after four months in return it kept burning up alternators to try to put back the power that it wasn't capable of holding ! Even O'Reilly's computer stated that it was an alternator problem . (View pic) If your battery has a bad cell in it, it will say it's the alternator, but you can't get a proper reading of the whole electrical system if the battery is bad ... hope this helps just one somebody thank God. My mechanic is a man of integrity and changed out the alternator four times since November 2025. read more

O'Reilly Auto Parts - The view of the actual O'Reilly diagnosis saying that the alternator was bad when it was actually the battery itself . - Auto Parts & Supplies Near Me - Vallejo, California

The staff is friendly and helpful they installed my battery and explain things well,,gets busy usually take 10 to 15 minutes

Friendly staff, helpful and decent prices.friendly service. Helpful, knowledgeable. When I need something for my car they help me look for it and always go the extra mile. read more

I called about a part which they said they had and they said if I arrived before closing time I could get it. After heavy traffic, I arrived ten minutes before their posted closing time but they were already closed and had left. It was a matter of urgency, now I don't have the part because they lied. read more

Every time go in they are very helpful, knowledgeable, and real. Friendly staff. Even if you don't show up for a while they remember you and your vehicle. Real people to help the common man. I love it. And will continue to come back to this store. I don't normally do this yelp thing but they are worth it. read more

Customer service was fantastic. The gentleman in the parts department was superb. He went up and beyond to get what I needed

Noticed a battery light on my car a few days ago when I knew the battery wasn't that old and my alternator had been recently replaced so my husband suggested I swing by with my dad before I made the big trek back home to SoCal. Located on Springs Road right by the corner gas station, Exxon. Went inside and was quickly assisted by an employee. I think his name was Kevin (sorry I'm terrible with remembering names). He met me outside with one of his scanners and immediately set things up to test. After getting a clear with my battery, he asked if I wanted to get the alternator checked anyway, to just start the car. Also a clear. I'm glad I came by this location as it gave me a piece of mind that my car was good to go. Thanks for the help! 10/10 on service!! read more

Top of the top worst O'Reilly. I had to deal with some girl named Yvette who just wasn't interested in doing her job. I came in for a refund for a $300 car part. I explained how I I ordered online and bought one in store due to DoorDash not coming until next morning when I paid extra for it to come 8 pm last night. She found both transactions and still said she needed a manager and there was no store manager in that day. (I had to call another store prior to calling them back in order to check if I can return at any location and that store said yes and Yvette was lying about being able to return to their store.) I exit the building and call and boom suddenly there IS a store manager named Cesar. He had excuses up and down for Yvette not being able to help me and even when I got in the store he kept trying to give more excuses but I know the girl just didn't care to help a customer...next. I don't know how that girl still has a job. After much trouble of driving and a lot of back and forth...got my refund. Definitely worst service in a minute;it's just downright inconvenient and inconsiderate. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Vallejo, California

Bought a battery for my car and ask them if they can install it. The employee said they couldn't do it. Ended up returning the battery and instead went to autozone. read more

My kids and I are very thankful for the outstanding customer service that was provided to us at this Vallejo branch. We needed help to replace our headlight bulbs and windshield wipers. Jojo and his team did an amazing job in servicing our old Toyota Tacoma truck by replacing the bulbs and wipers effortlessly. Easy checkout, knowledgeable staff, friendly service, and affordable prices. This is my new go-to place in my hometown. My kids and I can drive safely at night especially with the rainy days ahead. Go, Team Jojo!! :D read more

I needed a hard to find parts for my Cadillac. After a short search finding the right store I was able to get the part install it and have my car back on the road. Thank you very much. read more

O'Reilly Auto Parts - Picture of my car - Auto Parts & Supplies Near Me - Vallejo, California

Best service ever Price is good Polite people and helpful I really like this business read more

I was helped by Michael "Mike". A Kind young man. Despite the rain he stood outside with me trying to figure out the problem with my back lights. He did some troubleshooting to narrow down the problem. He knew what he was talking about. He was honest about what I did not need to purchase. He gave me a referral to a shop that could help. Thank you Michael. read more

This establishment and its workers have helped me so much with my vehicles by getting the right parts . For sure would recommend !

Two days ago my car stopped turning on, this was due to a dead battery. A simple job but something I did not know how to professionally do and seeing as my car is my commuter for my work and a necessity since I have a child I didn't want to risk it. I stopped by this location selected a battery and asked the manager Brian if he could please help me with the install. He immediately said it was not a problem- answered all of my questions- and professionally installed this new battery in a clean and incredibly professional manner. Thank you for putting me back on the road sir. read more

How am I supposed to know the parts you recommended and sold to me actually fixed my problem, if your Check engine light scanning service cannot remove the check engine light? Really? read more

I talked to a female here she was rude and was unwilling to assist me..... I ordered a ecm for my Toyota and one of the representatives told me they'd call me once the part was at the store bo call so I called them and all she could say was YEAH UGH NO NOT AVAILABLE NOT AVAILABLE I expect better customer service from a company such as this I'll be going to AUTO ZONE for ALL future purchases read more

This is a GREAT store. I often purchase online and pick up same or next day. The order is ALWAYS perfect and the sales associates are ALWAYS quick, polite and professional. I drive by a competitor to spend my money with these folks. Thank you, O'Reilly Springs Rd. staff! read more

I left my car light on and the next morning had car starting issues. I went to O'Reilly fully ready to buy a new battery and replace it myself. Vince, who helped me went above and beyond! Walked me through which battery was the best to purchase for my money. Even went and checked my old battery's charge and replaced it with the new one. Great service and a great employee. 10/10 would give this man a raise. Thank you Vince! read more

Long story short. My car battery died. I came in, got it tested, shows up as a dead battery. Vince helped me out, picked the right battery for me. Even installed it! Vince is a great and chill guy. So I'm very thankful for him. read more

Rude and bad customer service. We asked the guy for help, and instead of even looking at us and saying he will be with us in a moment, just rudely told us to get in line. Didn't say he would send someone over or anything. There were like 6 people there! He could have sent someone to help us. Will never return here again. read more

I went tonight to find some wiring for my VW Golf fog lights. The young guy who wasn't busy singing to.d me to look on isle 4. I looked at their wares but struggled to find anything useful. During my looking all the staff up front were singing to some rap song giggling and doing anything but customer service. Another customer who came in (who was young) got immediate attention so the other singer helper walked him over to the isle I was on and stood in front of me to help this guy without excusing himself for basically pushing me out of the way. Well, I hope they pay these idiots very little as they don't seem the bit concerned with providing customer service beyond their own age group. Not going back here for sure. read more

I took my vehicle for battery change and engine light reading. I like this store. I commend the person Joel who helped me with battery change. Very efficient and even took time to help customers with questions. He helped me with the code reading of the vehicle (engine light on). That is customer service going beyond your store duty! I will give this person and the store a good 6 read more

This is in regards to one specific employee of this particular store. I have bought stuff from different car part stores, never had a problem. This particular young man helped me this past Monday with some parts for my daughter's car. He had a foul attitude, but I didn't give it a second thought. Yesterday I returned a core and I was unfortunate to have him help me again. He asked me questions like I was disturbing him, like it was my fault that he has to work. He snapped at me, maybe because I asked him to help me retrieve the item from my car; having had surgery 2 months prior I'm not about to hurt myself. After he made the necessary adjustments he goes and tells me the part was purchased at another store, but still an O'Reilly...was told I could return it at any store. Same sour look on his face. Once finished there wasn't a thank you or anything from him. Is it because I'm a woman? Or is it because you had to help with carrying the returned item? Either way, he needs to realize that he's in customer service and needs to change the way he treats the customers. OH and the gentlemen he helped before he was super friendly to and also the man after me. Coincidence? If I was a mechanic I would know my parts, what the names are, etc. That's what he was there for. Never coming back to this particular store. read more

THEFT ALERT! Employee at this store switches parts! I guess because I am a female, he'd figure to get away with it and he did! This jack-wagon of an employee sold me a fuel filter and brake pads. He had to get them from the back where customers aren't allowed. While doing so, this poor excuse of a human being switched my fuel filter-from a new one to a used one. Then he sold it to me. Like an idiot, I trusted him and the store and didn't check to make sure I was getting what I paid for. NEVER again. The little turd should be fired then brought up on theft charges. I have a friend who was servicing my car and he'd already purchased the parts. S So, I took the items, along with my receipt back to the store. I have never been so embarrased in my life that I recall. The gal who waited on me was friendly, prompt and helpful, as all the employees usually are. Of course, when returning an item the boxes should be opened and examined. Well, I sure as hell got the surprise of the year when she opened the box! I couldn't believe what was in the fuel box. A used, who knows what brand, fuel filter. Furthermore, I looked like the ass of the century. Not to mention I'm out the damn money, being on a fixed income it really hurt. And not for one minute is this great gal going to believe me. I wanted to cry. I wouldn't have taken my word for it and returned my money either. I was beyond humiliated. I do a small amount of business there and have never had anything like this happen in the past. Anyway, I needed something vehicle related a few days later and went back. Guess who waited on me. Not only that, he rememberd me. Wow. He should. He's probably making a bit of bucks on the side with his switch gig. I told him I was aware of what he did and he damn well better not do it again or I'd be sure to get even my way. He stammered and attempted to apologize. Big deal butt nugget. Quite the enterprise you've got going on. Couple bucks here, a couple there. You can bet from now on I will open every box, bag, jug and container from now on because of one rotten apple. Who knows tho, there could be more. Watch the stuff you buy there folks, cuz you never know who is doing what with the parts you buy. Shame on you, you freakin' thief! Shame on the store if they keep your thieving, lying behind hired. They know who you are. I'm not the only one. read more

I understand wanting to close down and go home, but you should NEVER lock the doors before the actual closing time. We had an emergency and needed coolant, we knew we were playing it risky because closing time was nearing, but we did make it a few minutes early. Too bad the doors were locked and the workers inside didn't even bother coming to the door to see what we needed. We would have been in and out, but now I will go elsewhere for my auto parts needs. read more

I needed one of the most basic bolts, for a flexplate on a 1970 Chevy C20, 5.7 litre. They didn't know that the C in the model meant it was two wheel drive, they didn't know the 20 in the model number indicated it was a 3/4 ton, they didn't comprehend this engine was NOT the original and was considered a small block Chevy, they didn't know ARP is a company that manufactures fasteners for mechanical work, they didn't know what a Scat crank was, they didn't know what a crank was !!!! Where the hell are they hiring their people from? What sort of training do these numbskulls receive? (Obviously none!). read more

I won't shop here again. They hire stupid people who are unprofessional. They have some Hispanic girl working there who runs around the store laughing and singing like it's romper room, not paying any attention to what is going on. She is an irritating twit that needs to be slapped with a baseball bat. They did not have anything I needed, and I had to wait in line 20 minutes to find this out. That stupid girl said she would take care of me and then left the counter, presumably to take a sh1t. So I stood there and waited while the people who were behind me to begin with all passed me up in line. Then she returns and said, "Oh, I forgot". Idiot. read more

Thank you Angelic, I must say your knowledge and information you provided me regarding the converter needed for my nieces Jeep was spot on. I'm sincerely grateful for you taking the time to assist me on Sunday. I will definitely visit your store whenever I need auto parts. read more

I love this O'Reilly store. I've been coming to this store since i was a teenager (now 25). People are friendly and knowledgable. Prices have always been fair to me. Open pretty late, which is a plus. I still prefer this store and usually Choose them first and send friends and family there first. read more

Ok for standard parts. If you have anything slightly out of the ordinary, like a 1973 Triumph Stag, then this is not the place to purchase parts. read more

Lately I been driving some buckets! Been getting some cheap parts from here that so far been holding up. One dealer part from Ford (AC resistor) been going out once a year and for $10 less Oreilly had it and worked flawlessly. Other items have been Honda alt, Nissan radiator and T stat. Honda ignition parts. All installed without a hitch and so far no problems for the DIY'er... read more

MISERABLY SLOOWW!!! The staff here are so nice and friendly but they sure are slow stood in line for 25 minutes!!! Just for some oil!! The lady here couldnt forcus she had 50 things going on and couldnt finish one of them! Maybe needs faster staff or retraining ?! ... Next time ill head to autozone and hope they are faster there ! read more

The best service if you get a male cashier. One even installed new wiper blades for me & washed & treated the windshield with the product I went in for in the first place. You get the wonderful feeling that merely tipping a clerk like this, is not enough. This store has a large variety of license plate holders, albeit this is a do-it-yourself project. read more

I had a fantastic customer service experience at store opening on 09.18.14. We had a late September rain. The wiper blades on the classic Caddy needed replacing. I missed something during the Youtube tutorial & needed help. Manager that day came out a took care of me with the quickness. Perfect 5 star service! Great store, asset to the neighborhood. Get your O'Reily's customer card while you're in there. Thanks crew. read more

This review is for Angelique who assisted me with a coolant issue after my car overheated. I called the store and she was able to identify the type I needed (which was a special variety) and assisted me with it when I arrived at the store. Very friendly and professional. Thanks Angelique!! read more

During this most recent rainstorm, I went to the Pleasant Hill location to replace my wipers. The store associate (I didn't get his name) asked if he could assist, looked up my options for a 26" wiper, and placed the parts on hold at this store in Vallejo where I live. When I arrived at this store, they cheerfully retrieved my parts and installed them on the spot. That was an unexpected, yet delightful end to this trip. I appreciated their time and attention as well as their efforts to go the extra mile in a cheerful and friendly way. Small thing, but a big thing in my eyes. read more

So I came in for a battery, car wouldn't start last night, contacted AAA online they sent technician who said he came to give me a jump..... I'm like wtf I need a battery.... So that' was a wasted call for my roadside assistance for the year....Thanks! Get to O'Reilly, Eric helped me and got some assistance from Diego, these two were able to get old battery out, new in and got me setup with a O'Reilly rewards card to track my warranty and me back on my way . Great Job Guys!!! Thank you!! read more

Dropped off a battery to be tested at 10 this morning and was told it would be ready at 2, it is now 6pm and we cant even get the battery back. Absolutely ridiculous never again read more