Purchased a new heat pump HVAC & water heater from Coulson's Heating & Cooling. Their service &…read moreproducts are A-1. Derek helped me choose the right equipment for my house & took care of everything from ordering to installation & clean up of old equipment. My family has relied on Coulson's since 1961, for as long as they've been in business. My parents, myself & my son have all stayed with Coulson's because we know we can trust them to give us excellent advice on our HVAC & water heater. They offer great service, products & follow up to insure everything is working as it should. In addition, our family has always bought the service contract to insure the equipment is in top condition. I know if I need Derek, he'll be there for me. That's worth all the money in the world!!!

Good service and fair pricing....they installed a new system for my aunt last year and installed a…read morenew blower for my 16 year old system....plus they have come out for various other service calls......one time one of their service guys talked me through a problem right over the phone for no charge as I was having a problem with the little door that made contact to either turn on or shut off the system......plus they installed a swing down filter door that the builder did not put in.

Craine was willing to fit me in for an assessment right away, which was impressive. Same day…read moreservice is great. They looked around at everything I mentioned and took pictures. I ended up going with someone else because Craine would not give a quote or estimate; not even a verbal approximate after two phone conversations. I just don't have the money to throw around like that. But if you're in a rush for residential help, it's great, plus they do appliance hook up (not plumbing stuff like disposals tho).

Technician came out promptly, assessed the problem and had the heater running in minutes. My…read moremother in law lives in southern Illinois - we live in Los Angeles, apparently her heater went out over the weekend. I had no idea who to call. Called Craine and couldn't be happier. They allowed me to make payment over the phone 2,000 miles away!! Amazing customer service and fantastic communication

Eagle Point Bay,Goreville,Il. Power out 4:30 pm a friday night,busted parts in outside electric…read morebox. Needed an electrician,he came thru for this 75 yr.old woman he didnt know my age then he came at 10:00 pm,on a Friday night got me power within the hour. Friendly,professional,affordable, knowledgeable, careing human being. Thank you so much,Billy Woosley. Nancy F.

Filled out their website form requesting an estimate to rewire one of my rentals. No response…read moreafter two week. Went with another company that DID respond. No STARS

As a small business owner, I've used RSP Heating & Cooling to do maintenance work on the systems at…read moremy lodging facilities for several years now. They are honest and dependable. I can usually get a service call the same day or the next morning and their on-site service coordinators are really good at communicating via cell phone. They are honest, dependable and always get the job done. They aren't bottom basement cheap, but reasonable compared to others. Subsequent work with them has left me feeling confident in their assessments and abilities. RSP is a solid and reliable HVAC company.

Furnace inspection: technician called before he came up my house, he introduced himself with eye…read morecontact dnd a handshake. Listened to my request carefully, completed the work efficiently, discussed problems and solutions, cleaned up. I couldn't have asked for a better experience

UPDATE: Voss came about 9:30 this AM. Could not fix it, coming back. Even with gas off, windows…read moreopen - gas smell is too strong to stay downstairs in the main part of the house. The owner felt our review was unfair, and even though they offer 24/7 and emergency service, and we have a service/maintenance contract with them - this didn't fall on their shoulders. We called FS, they advised us to call who manages our 2 HVAC systems (Voss) so that is what we did. Previous Review from last night; Darrell is not managing the Emergency line and we have a gas leak!!! (Update, he apologized, said he was "passed out," and called about 45 min + later, but did not come here.) We've done all we know to do, but FS Propane said to contact our HVAC maintainers...which is Voss, and we have a Service Plan with them. Two calls to Darrell, a Text to Neal, email to general email address, and here we sit! Windows open, hot and sticky with the smell of gas in the air... awesome customer service.

Terry H. was professional, helpful and knowledgeable. ....a super-nice guy! It was our first time…read morewith Voss HVAC, and it's looking like a great start. We will definitely call them again for future work on our geo-thermal unit.

As a homeowner in Carbondale, I've called on this company twice this month, once for a furnace…read moreproblem and once for plumbing. The service was excellent both times. It's my go-to company from here out. The people who answered the phone were quick and friendly. When one of them needed to make a call to check on scheduling and said she'd call me right back, which always makes my heart sink, she actually did! They got someone to my house on the urgent furnace thing the day I called, and the non-emergency plumbing problem first thing the next morning, with no fuss or difficulty. Both technicians knew their stuff, were quick with the work and efficient with the billing, helpful in explaining things and friendly about my questions. I found the pricing very reasonable. The plumbing problem took two tries, and they didn't bill me for the second visit, only for the parts, which I thought very professional. I was so impressed that I signed up for their annual maintenance agreement, which includes biannual checks on the furnace and AC and a lower visit fee. You can tell there's high morale in the company, which is rare these days and of course makes a huge difference in how well a company works and gains customers. Apparently it was bought recently by a young couple who have high aspirations for building it into a larger business. From my short experience, they're making a great start. I just hope it can grow without losing this enthusiasm!

My mother needed a second opinion regarding her heating system. She was advised by another…read morespecialist (different company) that she should purchase a new unit. We contacted BH&C out of a recommendation and they determined there was no problem with the furnace!!!!!! It was an easy fix and Jake was extremely thoughtful and thorough. He also changed the two condensers in the AC unit making it operational again! Jake was extremely considerate, even wearing booties over his shoes so he didn't mess up the interior!!!! Amazing service and we're so grateful. Do not hesitate to work with this honest and skilled company! Thank you so very much!

I have been with Fowler's for 20 yrs. I would not ever consider changing companies. No matter the…read moreday /the weather etc, they are on the way, and fix a problem, no matter how large or small. The ladies in the OFFICE are wonderful. Being a widow & not real smart on home heating & air . the ladies know how to calm my situation. I have the maint. and very proud I do. Richard was at my home on 09/11/2025 at 9:am. He took care of a small problem I didn't know I had, also explained to me the years of the system. I asked for Richard to be my maintenance man- He knows his stuff, I felt so much better he was the one who came to my home. Mary F

I have been with Fowler and Heating & Cooling almost now for 15 years. There have been a number of…read moremaintenance personnel that I've seen this morning. I woke up to a cup of coffee and service at around 9 o'clock from Fowler's appointment for annual maintenance. Met a gentleman by the name of Richard. A technician that knows what he's doing pleasant fellow to meet and I advise anybody that does future business with Fowler's ask for Richard and above all when you have problems with your units ask for Heating & Cooling and MARION ILLINOIS. They'll be back for me.