My office visit with Dr. Jacqueline Fletcher was everything I hoped it would be and more. She spent 1 hour and 15 minutes with me, going over my health history, why OB/GYN's are doing and aren't doing certain procedures anymore. We talked at length about hormones, testing, habits that can help, books, and new studies that support a lot of the (common sense) recommendations she gave me. I felt 100% seen, heard and that this care I was receiving was aligned with what I was comfortable with. She couldn't have been more lovely. A true clinician. She specializes in bookend of the reproductive years, so adolescence and perimenopausal/menopausal eras are her jam. I am SO glad I found her, it was easily the best experience I've had in front of a doctor, male or female in my life. Collaborative care is real and alive, thank you Dr. Fletcher! read more

Dr. Fletcher exceeded my expectations on every level. Due to my medical history, I've grown to dislike OBGYN appointments because I often associate them with painful procedures or bad news. However, Dr. Fletcher's warm and kind demeanor made me feel cared for right from the start. She conducted one of the most thorough patient history intakes I've ever experienced. Her attention to detail and empathetic approach made me feel genuinely cared for. She took her time to go over my symptoms and provided extensive patient education. During her physical examination, she was GENTLE and walked me through each step. I appreciated this the most! This part of the appointment used to cause me so much anxiety and for the first time I felt calm. Overall, I had a great experience and wholehearted recommend her. read more

If you are looking for an OBGYN in San Mateo County, Jackie is absolutely great! She works at Sutter Health Mills-Peninsula Hospital in Burlingame. She is super warm and friendly, and gives helpful, no-nonsense advice. Your family will love coming to her! read more

Average average average. And when you have your legs splayed in the air , butt pushed down to the edge of a very old table and a doctor peering between your thighs "average" is just not what you want! I've been to some pretty bad gyneys and some pretty great ones (unfortunately I moved and couldn't stay with the really great one), but Fletcher is just nothing to rave about. I asked about her practice (she's new at the office) and whether or not she had had the opportunity to work with the midwives that the office used to employ (as of May 2006 they have been "let go" due to the current legal climate against the profession as a whole). Fletcher replied that she had not worked with them and would never work with anyone who did not recognize the actual science to labor and delivery (in other words no natural remedies or "unproven" treatments for her!). This might be a sticking point for anyone looking for obstetrician and also wanting to use a doula/midwife during labor. My overall impressions: No suave, no gentility during the pap...too cocky and young to be open to alternative medicines and I just didn't get the feeling that she would really listen to my concerns about pregnancy or labor and do what I want. I think she is one of those doctors who thinks she knows everything and the patient is just some weird entity with no knowledge or experience to offer. Not a two-way street kinda gal, if you ask me. BOTTOMLINE: Okay for routine things like the annual pap but not the kind of warm and communicative obstetrician some would like. read more

When I think of Dr. Fletcher the word that comes to mind is condescending. I remember the last time I saw her we were reviewing some medical test results and when we got to some specific medical terminology, she says to me, "Well this part is just medical gobbly gook." What? Are we in 2nd grade? Last time I checked I was a working professional with a Master's Degree in English. I bet I can keep up with those BIG medical words, doc! I think what really sealed the deal is that I saw her during a true shortage of the flu vaccine. I merely asked, just asked, if I could get a flu shot and she gave me such a dirty look and said, "We need those for our pregnant mothers" as if I was out to do harm to expecting mothers and newborns. It was ridiculous! There are so many ways to phrase that kind of information (I'm sorry. We have a shortage but here's where you can go, etc.) without guilt tripping someone for no reason. It's like the negativity and attitude just spills over into everything she says. YUCK. That whole office was WAY TOO MUCH work for me. My advice is switch immediately. I found a really wonderful Ob/Gyn who is super nice, helpful and informative. We always have great visits that leave me feeling good! There's no reason to have someone influencing your health decisions who's not even a nice person. read more

I'm sorry to say that I totally agree with the other negative reviews here. I was in the market for a new OBGYN since I had just gotten pregnant and driving to SF to see my original doctor wasn't going to work out for me anymore. Excited to have my first exam post pregnancy, I didn't do a lot of research before making an appointment. I basically picked Dr Fletcher based on her education and that she was female. I figured I would see someone who went to the same alma mater as me. Come my first appointment, I agree she isn't that much of a people person. This I don't mind at all. I'd rather gossip with my hair dresser not my OB. But I got a terrible vibe about her openness to my birth preferences based on questions I asked about midwives that used to practice there. Also, its true she hands out a lot of pamphlets which isn't necessarily bad either but I left feeling pretty uninformed about my choices for screening/diagnostic tests which made me feel uncomfortable on how to decide what makes sense for me. My husband felt that she was not straightforward and rather condescending in a question he asked her as well. So in the end I didn't feel comfortable she would respect our choices during labor. The worst thing she did was that when I told her I was going to Romania for a business trip while 6 weeks pregnant, she made some comment along the lines of "if you miscarry there, it will be horrible". Why would she even say that to me? I had no paranoia about miscarriage at all. I felt very confident in my body's ability to carry a pregnancy. And I think if I did miscarry, it would be horrible anywhere, not just in Romania. She also sent me to get an ultrasound at 5 weeks, which seemed like a total waste of time and money since the technician could not see anything and I had to come back a week later. Geez, I can only go to the doctors so much during work hours and not have people suspect that I am looking for a new job or pregnant! Anyways, do yourself a favor and find another OBGYN if you are pregnant. read more

She is not a people person. She is critical and does not consider your feelings or ones walk of life before stating her outright rude, one sided, opinion. Dr. Fletcher indirectly insulted my husband about his view on a certain procedure. She then insinuated that I was morally wrong as well since that was my husbands views when in actuality I felt the very opposite! Basically, I was guilty by association. You can never get a hold of her, she's not warm, she makes you feel rushed after you waited to see her for 1 hour. Why did I leave Kasier for this treatment? read more

Finding a doctor, much less a GYN, was one of the most difficult searches I had to undertake when I moved to the bay area 12 years ago. This is an intimate relationship where trust, confidence and comfort are key to a successful relationship. When I was referred to Dr. Fletcher by a co-worker, I knew I had finally found that doctor. She has been my GYN for 8 year now. In all that time, she has always been a knowledgeable, capable caring, giving, thoughtful, and thorough physician. She and her staff give you their all each and every visit - warm, kind, understanding and extending of their time. The care I have received from her has been universally exceptional; I highly recommend her to anyone needing a physician and/or surgeon with impeccable standards and results! read more

I have been a patient of Dr. Fletcher's for nearly 20 years and think she is an exceptional Doctor. I particularly like that she is conservative in her practice- and by that I mean vigilant and recommends thorough diagnostic options when the situation warrants it. I fully credit her with saving my life, as we were "watching a situation" over a number of years. The situation changed slightly, and as a result of her instincts and skill, we found an unrelated issue that if allowed to progress would have killed me within 6 months. I will forever be grateful for her skill and watchfulness. I'm not sure about the other reviews here... I have only ever found her to be professional and no-nonsense. I'll take that any and every day in a physician. read more

Because of a few negative reviews I was a little worried, but my experience with Dr. Fletcher was wonderful. Very warm and friendly, she put me at ease right away. Answered all my questions and explained everything clearly. I did not feel rushed at all. I highly recommend her. Office staff very nice, my appointment was for 10 am, did not get called till 10:40 am., they apologized twice. No problem. When I left the office I felt very happy that I found such a caring Doctor. She "is" a people person. Loved her! Had surgery due to having a prolapse, everything went so smoothly. I feel so much better. Was not nervous at all because I felt I had the "A Team" working on me. Dr Fletcher is so caring and kind, day I left hospital she walked down to my car with me and my husband to see my dog! Gave us a hug goodby. Who does that? She is wonderful! read more

My review is strictly for my delivery experience with Dr Fletcher. Dr Fletcher was not my OB throughout my pregnancy and I didn't meet her until I started pushing. Although it is hard to describe witnessing a doctor get into an argument with the nurse, while your legs are up in the air as 'meeting' someone. This was my first baby and I do not have another experience to compare to, but I would imagine that doctor should introduce herself to a patient and treat such patient and other medical staff with respect and compassion. This was not the case. I do not have anything bad to say about Dr. Fletcher's professional abilities, but the overall experience was terrible. After pushing for 3 hours and witnessing the doctor get into two arguments with the nurse, it is quiet disconcerting to hear a nurse say: 'I think we can delivery this baby with the help of the doctor, but I am afraid to call her'. This should never be the case! And is pretty scary thing to hear for a mom. Also, why encourage patient to create a birth plan if you aren't going to Honor it? My husband wasn't even offered to cut the cord. I really hope that Dr Fletcher realizes how much power she has in creating a positive experience for families and would display a more friendly and professional demeanor. read more

I am writing specifically about the practice. At 5 months pregnant I was told I wouldn't be seen because I arrived 8 minutes late. Obviously upset I asked to see a manager. I was told I could wait 2 hours and take another appointment. I couldn't do this as I had a toddler with me. When I emailed the Dr. Fletcher she told me that is not there office policy, opposite of what the office manager told me, and her staff said I arrived after my appointment which was a blatant lie. I am shocked and appalled that any office would treat patients this way. I would never recommend them. read more

Dr. Fletcher is a great doctor. I was a new patient and she spent over an hour with me taking a thorough health history and doing the exam herself. She even warned me to check with my insurance beforehand to make sure all the tests she ordered are covered since some insurances don't pay for everything. If you are looking for a doctor who is going to coddle you, then maybe she isn't for you. But just because a doctor is formal and professional doesn't mean she isn't a good doctor. I personally am not a person who expects my gynecologist to be my best friend and/or psychologist. I just want someone who is very thorough, knows what they are talking about and tells it like it is. And as for the midwife topic, that is also a matter of personal opinion. Just because Dr. Fletcher feels differently about the issue doesn't mean she isn't open minded. You shouldn't criticize a doctor just because they tell you something you don't want to hear. Overall, I think Dr. Fletcher is great. However, I will say that her front staff has much to be desired. They practically glare at you when you check in for an appointment and are super unfriendly and unhelpful. read more

have any ob questions? she'll give you a pamphlet. anything bothering you? don't ask her coz she's half way out the door already. bad bedside manners. no people skills? looking for a different dr. clinic: expect to wait a minimum of 1 HOUR before you get called. read more

Dr Fletcher is such a wonderful professional doctor, who is very focus, straight forward, caring with great experience. I originally chose another doctor in the hospital to be my OB, who had all the best reputation and experience from yelp. However, as Mills Peninsular hospital would assign doctors for giving birth according to availability instead of a fixed OB, I met almost all the OB in the department during different checkups. I am so glad that I met Dr Fletcher, who eventually gave birth to my son. She was very attentive and focus during my labor, she made sure that she spent enough time to have every little details done right, and she allowed me a lot of room for Q&A. After my labor I went back for a checkup with my primary OB for birth control issue, and I was dismissed within 5 mins with very minimal introduction. Fortunately, I was able to get back and consult Dr Fletcher for the same matter and I learned so much more information from her, very clearly and in great details, which totally changed my mind for the previous decision. Occasionally she would be late for the appointments due to her busy booking. But which good doctor won't be fully booked? Whenever that happened, she walked in and apologized nicely, and then she would just focus on you and make sure you are well taken care of. For all the experience with Dr Fletcher, I highly recommend her! read more

OK, for the life of me, I don't understand any of the previous posts! I'm 39 weeks pregnant and Dr. Fletcher has been my doctor since day one. I absolutely adore her! She always seems to have the time to answer all of my questions, I never feel rushed. She is super personable yet balances that fine line with professionalism. I am happy she is my doctor, and pray that she's the OB on call when I go to the hospital, because I'd love to have her there! read more

I highly recomended this office .The staff are super nice and kind Dr Fletcher is so kind ,positive person ,she took good care of me during my pregnancy she always took time to answer all my questions .she is a wonderful person , i used to feel so comfortable talking to her . Dr Fletcher is the best . she deserves MORE THAN FIVE STARS !!!!!!! read more

Dr. Fletcher is a great doctor. She was my OB for my first pregnancy. I found her very warm and experienced. She was very reassuring and patient with all of my (and my husband's) first time questions. And we loved when she related to us with stories of her own children's births. Dr. Fletcher delivered our baby and she was amazing through the delivery. I told her that I wanted to try to do the delivery without drugs and she was very supportive. When she checked in on me during some contractions, she helped with some breathing patterns. Her presence in the labor and delivery room was very calming. I really wanted a doctor was who would listen to my concerns and wishes but who would balance that with sound medical experience and advice. I felt like Dr. Fletcher did exactly that - there were a couple of small things that came up during the delivery and I felt like Dr. Fletcher explained the situation very clearly, gave me a good explanation of the options and their consequences plus her medical recommendation. I couldn't have been happier with the labor and birth experience. We now have a beautiful, healthy, happy girl. read more

I am a nurse midwife and my experience with this doctor was horrific!!! I transferred my client from an out of hospital birth center and the ambulance took us to Mills Peninsula (in July of 2011). Dr. Fletcher was the doctor on cal at the hospital so we had her for the care. She as rude and condescending to my Japanese student client and her Japanese husband. She insinuated that their desire for a natural birth and to avoid an unnecessary c/section was due to their "lack of understanding of the language" and told them they didn't understand the "American method of childbirth". She was horrible to my midwifery students as well and threatened to "throw out anyone who questioned her authority". My client did have a vaginal delivery (with the doctor stating how unhappy it was making her) and both she and baby were well. The transfer was only by ambulance due to the couple having no car, it was in no way emergent (but necessary). If we had been able, we would have gone to San Francisco General which was my formal transfer facility and where my clients always receive respectfulcare! read more

Dr. Quin Chen delivered my first baby and Dr. Fletcher my second; I had GREAT experiences with both of them. Their staff were always extremely nice to me and if I ever called with questions or concerns they always called back the same day. I would highly recommend this office. The only bad thing with the office is that you do have to wait for your appointment, unless you are early in the morning - I spent my waiting time catching up on reading. I give them a firm two thumbs up. read more

I had to register with Yelp just to give Dr. Fletcher another review she deserves. I hated my last OBGYN and needed to look for a new one. Luckily I found Dr. Fletcher. She has been so nice and always takes time to explain things to me and even give examples from her own experiences/life. Now that I am expecting my first child my Husband has had the pleasure of meeting her and she has been wonderful explaining every step of the way to him. I am so happy to have found her! read more

Dr. Fletcher is a great OB/GYN. She was my doc for my first pregnancy. She helped detect my preclampsia just on time and saved me and my baby. She is very cautious and ensures all relevant tests are done on time. I loved having her as my Ob-gyn. Their practice is very busy, so be sure to have to wait for 30 + mins when you go for your appts. She is patient with questions but rest assured, if there is anything you need to be concerned about, she will be on it. read more

I'm shocked to see the negative reviews given to Dr. Fletcher. I have been going to her for 15 years & have found her to always be kind and considerate. But most of all she helped in saving my life. She diagnosed a cancer problem that is not even in her field, which had been overlooked by another physician. I will be grateful for her for the rest of my life. She is the best! read more

I love her! She is very caring and sympathetic and spends the time to talk to me. Not sure why someone would think she is not a people person except sometimes you get back what you exude. I am a people person and she reciprocates. She also answers my email personally so I cannot ask for a better OB! read more

If I could, I would give her NO stars. She is awful. You ask questions she gives you pamphlets. She is HORRIBLE!!!!! I made an appointment just to go in and test if I was pregnant or not. It's my first pregnancy so I thought Id mentioned that there was a little bit of cramping and she insisted that I would go in and get an ultra sound. I go in to do the ultra sound and they weren't able to see anything on the ultra sound...duhhhh!!!!! I was only 7 weeks when I went in to see her. She insisted it was an eptopic pregnancy and said it was a matter of life or death. I had two ultra sounds and had to take three blood tests within four days. I told her it was probably too early but Dr. Frletcher and one of her nurses ( Rissa) insisted it was a matter of life and death. After all that stress and damn money down the drain she calls and leaves me a damn voice mail saying it was just too early and to call in to reschedule another appointment. Hell no I'm not going to call them. IF YOU ARE LOOKING FOR A GOOD DOCTOR THEN SHE IS NOT FOR YOU. She sucks and doesn't give a crap!!!!! read more

If I could give her no stars I would. All the doctors in this office is RUDE and they don't care. Dr. Fletcher is very cold and doesn't seem to care. I was told I had an ectopic pregnancy. I told her I was only five weeks pregnant and perhaps it was too early to see anything in the ultra sound. She ignored me and had me take a bunch of tests, blood work and 3 ultra sounds to see if anything showed up. It is my first pregnancy and I trusted what she was telling me. She called me several times and scared me saying it was a matter of life or death and that I should drop everything I was doing and get to the lab for blood work and ultra sounds etc. I later found out that you wouldn't be able to see anything on the ultra sound at five weeks and she ignored me. I felt used and now I'm stuck with a huge bill that I can't afford. She is awful and doesn't listen or care to answer questions. She rushed through my whole appointment. I posted before and someone removed my post! People have a right to know how AWFUL she is. All she wants is your money. read more

dr. fletcher is a horriable doctor, and i would never rec. to ever have her as yours. i had my baby last november and she was my ob she treated me awful during my labor (i had a 11lb. baby) she went to go have tea while i was trying to push my baby. she down talked me about how i was acting during childbirth, this is my 3rd baby i know what to do! but i should of never had a 11lb. baby vaginally. i was supposed to have a c-section, i have quit using her as a doctor and that hospital. i have switched over to california pacific and they are very good doctors and very smart, dr. flethcer is a mean, cold hearted doctor. read more

Dr. Fletcher is my OB gyne for more than 4 years now. Shes the one who helped me with my 2 pregnancies and deliveries. I have never feel confident with any doctor except her. She's knowledgable and definitely experienced. After 2 c-sec deliveries, im back working full time again with no complications. My babies are all healthy and strong. Im glad that God led me to her because at first I had hard time conceiving, when she worked me out, after 1 1/2 years I got pregnant and after about 2 years pregnant again with my second baby. I became very fertile! My husband and I couldnt be happier. Good thing shes very meticulous with her evaluations and she found out i have hypothyroidism. She advised me to postpone pregnancy until my hormones became normal otherwise there will be complications. Good thing, I followed her my kids are all healthy. Thank God for the wisdom. Shes a straight forward doctor that knows her craft. As a healthcare professional, I will definitely recommend her :) read more