Spectrum now became a scam service. They increased price 40%+, then when you change the internet…read moreplan (after your contract ended) they will surprise you with additional charge. Watch out folks.

The man that installed our internet was very rude. He left a mess in the house when he drilled a…read morehole in the wall to put the cable in. When he talked to my husband he was extremely rude. Very unhappy with the service we have received in Rochester. La Crosse Wi. Was a 5 compared to Rochester.

An abomination of a company. I am currently on hold to dispute a $450 charge after cancelling my…read moreservice 7 months ago. Good luck finding a phone number to call, it took me 10 minutes on the ap but here it is: (800-603-6000). Then you wait on hold for another 15 minutes of idiotic automated prompts to finally speak with a human. To the companies credit the actual humans working there are kind and patient - Im sure they catch flack 24/7 due to the companies atrocious services and billing systems. I know I will never see credit for months I was charged last year for non-functioning services. Their internet sucks and is way over-priced - go with Go with quantum fiber who are better (but also not awesome). Just spoke with customer service in real time and they stated "yes we have been having problems closing down accounts properly and this happens a lot" - 3rd call to fix this same issue. Also be sure to tell them they DO NOT have permission to sell your info as it seems as though the default is they do. My PSA Beware automatic payments in general as companies will happily take your money - stick with paper bills to make sure you catch these crooks trying to rip you off.

After months of charging us 75% MORE than the agreed discount rate, they suddenly started to charge…read moreus the correct rate. Because they make you sign up for automatic payments, you can't just pay them what you owe. They take what they want and apparently have no incentive to get it right. To get the total of $120 in overcharges back, I may have to take them to court. Why won't they refund me the overcharges they refused to stop when I caught them? Ironically, they told me that, even though I had proof that we'd completed all forms BEFORE we had service and qualified for the lower rate at that time, they "can't" refund the overcharges "retroactively." I will get that money back.

My 91 yr old mother went back to the store on 6/14/23 to ask a service representative to download…read moreher contacts again. She had purchased a new phone 2 weeks prior and paid $29 to have her contacts transferred to her new phone, but unfortunately some of them were missing. When she was finally helped, the service rep replied to her, "Sure, and that will be another $29 to download your contacts again. You should have made sure you had all of your contacts before you left the store." Unbelievable and so angering to hear someone make a comment like that. How many of us would ever know that we had a contact missing, let alone a 91 yr old. They are clearly trying to rip off the elderly!

Just for the heck of it I decided to pretend my phone went belly up and went to the website for…read morelocal Rochester Store where I bought the phone. Today is 8 dec and I may be able to get an appointment for dec 17 or 18. If my phone was being used for business I would kind of be screwed. Ya I get covid, I also get Verizon cant go into hiding and close all the stores. You are selling a major communications device people rely on and cant just cater to your hours or lack of. i suggest getting big boy pants and open those stores and take care of needs of the customers not yours. Time to change companys.

Update 5/10/26 - Apparently there is one more chapter in this saga. I tried to sign up for Frontier…read moreFiber as I promised after the pole was removed. They provided me a work order number (I don't recall that number)... no notification and nothing happened. I call the 800 number and thrash my way through the phone tree to a person - they have no record of the work order or any work order at my address. (The phone tree is nearly impossible to navigate if you do not have an account number with them, also, it appears the "account phone number" is NOT my phone number.) A couple weeks pass and someone calls me. I relate the issues, a second work order is opened (#070644356). Frontier needs to do a "credit check", so I log into the 3 agencies and temporarily lift my freeze. They email me requesting proof of ID, so I email an image of my drivers license. I also download the "app" as requested so I can check when the tech will arrive. It says the order is in process. 4 weeks pass, it is now May and I get a call from (800-921-8101). I explain the history, they cannot locate the work order. We go through the whole thing for the 3rd time. I lift my 3 credit blocks AGAIN. Credit check is OK, but I'm told for some reason my account was charged $40 for the check. Frontier sales gives me a number I can call to get it removed from my account (866) 293-7026 (question - why should the customer do this?) but the "auto-answer" bot at thast number keeps asking for my "id number" when I call (what ID number?) - useless. We are now on Order# 070656860. I log into my account, they need "Positive ID" again - I attach another copy of my drivers license... I hear crickets. In a week I check the Frontier app on my phone. Apparently they have been trying to contact me (the right phone number might help). There is nothing in my email or junk mail folders. There is NO WAY for me to contact anyone from the app (except the 800 number that you can't get through, and GIGA is useless - (cannot locate the order number, phone number does not match, no "orders" for my address, etc). I log into my account at FRONTIER.COM and I have a message... "They Need Positive ID" AGAIN! At this point I AM DONE! I called the 800-921-8101 to cancel, but of course it could not find my order number, by phone or address. My only solution - I wrote a TEXT message listing the order numbers and requested they be canceled, made a PDF image out of it and attached it in place of my "ID Image" they were requesting. FRONTIER - I tried, but you and your systems are too hard to work with. (BTW - one phone call to a non-800 Greenlight number, information given, no credit checks, installation date AND TIME scheduled all by the SAME PERSON on the SAME CALL, I was emailed account and status info, and 1 week later I'm on Greenlight Fiber.) Who would YOU want to work with?

We've had Frontier, former Rochester Telephone for over 30 years for our landline but will soon end…read moreour service with them. Two weeks ago, coming home from a trip we noticed that there was no dial tone, so we called Frontier. We got a date for a tech to come out nine days later. Quite a long time without service we are paying for, but oh well. On the day the tech was supposed to come we made sure to be home, waited all day and then found out at night that our service had been rescheduled for 12 (!) days later, which will be three weeks after we reported it. No reason, no contact! We called a number of times but either got no explanation let alone solution, or promises ("we will put you on the emergency list, someone should be there today or tomorrow") which never materialized. This isn't terrible customer service, it's NO customer service. Fortunately there are alternatives so that we can soon say goodbye to Frontier.

At work yesterday, we were talking about Charter Communications. It was a past customer of ours…read more It sparked me to find this listing. When I moved to Rochester, MN, I had to get various services set up. I got my cable and internet services from Charter Communications. Back then, to get them set up, you couldn't do it over the phone. In a way, I was glad because I didn't have that service set up at the time, either! I went to the closest Charter location to get both services set up. It made sense to go with cable internet at the time. I could have the same company for both my TV and internet. I went with a deluxe channel lineup for my TV. When I got a DirectTV account, I downgraded to basic channels with Charter. It worked perfectly. I don't remember any full cable outages. I always got to see my TV shows. My cable internet service wasn't perfect. When it was down, it was down. Luckily, I didn't have the need to work from home. However, when you're trying to do tasks online and you can't, it was a pain. When I moved back to Winnipeg, cancelling my services was smooth. I was pleased. I hope that internet services offered by Charter are more stable these days. Otherwise, I had a good experience with the TV side. (51)

Do not, under any circumstance, ever go with Charter Spectrum for internet. They truly have the…read moremost pathetic customer service I have ever experienced. They have so many hidden fees and costs that aren't disclosed up front. If you notice an issue on your billing statement, you won't get your money back. I had Charter internet 7 years ago and vowed I would never use their services again. Fast forward to this year, and I was swindled into a deal that sounded too good to pass up by a traveling Charter Spectrum sales rep. It has been nothing but frustration and headache trying to cancel this service. I could go on and on, but just do yourself and your sanity a favor and go with literally ANY other service than Charter Spectrum. This business needs to be formally shutdown.

Verizon on Market Place Rochester, MN Excellent customer…read moreservice! Anthony answered all my questions and I did not feel rushed. He gave me his work number and answered my call! Polite and informative. Very helpful!

Verizon is the worst company that I have ever had to work with. I am extremely sick and tired of…read morethis bullshit. They make it impossible to get into the app and I keep asking these dumbasses to reset it and they don't. I am sick and tired of dealing with this crap Verizon can fucking blow me.

These people parked a huge machine in my front yard for two days. Destroyed my lawn and cut my…read moreunderground fence. 2 winters later their poor splice failed so had to have repaired professionally. Can't get a response from them. Run from this company...as fast as you can.

Don't switch for the $100 Gift Card I started MetroNet back…read morein Dec 2023 and still haven't seen the gift card!!! Seems like bait to get new customers