My 91 yr old mother went back to the store on 6/14/23 to ask a service representative to download her contacts again. She had purchased a new phone 2 weeks prior and paid $29 to have her contacts transferred to her new phone, but unfortunately some of them were missing. When she was finally helped, the service rep replied to her, "Sure, and that will be another $29 to download your contacts again. You should have made sure you had all of your contacts before you left the store." Unbelievable and so angering to hear someone make a comment like that. How many of us would ever know that we had a contact missing, let alone a 91 yr old. They are clearly trying to rip off the elderly! read more

Just for the heck of it I decided to pretend my phone went belly up and went to the website for local Rochester Store where I bought the phone. Today is 8 dec and I may be able to get an appointment for dec 17 or 18. If my phone was being used for business I would kind of be screwed. Ya I get covid, I also get Verizon cant go into hiding and close all the stores. You are selling a major communications device people rely on and cant just cater to your hours or lack of. i suggest getting big boy pants and open those stores and take care of needs of the customers not yours. Time to change companys. read more

Bought an S9 on Black Friday at the store located at 3780 Marketplace Dr NW. The rep couldn't get the glass on properly that day, nor did he have the correct charger for the bundle I bought. He indicated to come back within 14 days and they will get it all fixed up for me. Came back a week later and they wouldn't touch the glass and wanted me to go through the manufacturer. They didn't swap out the charger because I didn't have the paper receipt. Went to this store and they fixed the glass and swapped out the charger. (They looked up my Black Friday purchase online and that was good enough to swap it out.) In Rochester, simply go to this store and forget the north store. This store actually provides customer service... Even if they didn't make the initial sale! read more

Extremely inappropriate behavior on employees parts. Implied we were lying about issues with phone. He was extremely argumentative and rude. I mentioned I would talk with his supervisor and then kicked me out after stating that. Manager followed up with phone call to me. Not sure what was done with him after that. read more

Pushy, annoying salespeople who make you feel like a Luddite or a bad person if you don't want to pay for a data plan every month. The dollar signs in their eyes give away their commission bonus secrets. Verizon, I've loved you for a long time, but your stores are pushing me away! Can we just be friends again? read more

Sell, sell, sell. Massive upsell by staff even after we were clear we were looking for basic services for my mom. When it was clear we weren't going to buy the extras we couldn't be dismissed fast enough. In store wifi could have been dial.up, couldn't even complete a backup, in fact we were told to go home and complete our backup and new phone startup on our own. Bad, bad, bad read more

Very disappointed in my service today. I am currently a Sprint customer and was looking to switch to Verizon today. I was in the middle of picking the plan, and new phone I wanted and the lady I was working with said I qualified for "win back" and gave me the number to call them instead of finishing at the store as they'd give me a better deal to win me back. So I drive home and call the "win back" phone number to sit on hold for 15 minutes before someone answers and for them to tell me the same price/quote as in the store and that's the best they can do. I'm very irritated that I was ready to buy a new phone and switch to Verizon for the lady to send me away without even checking that I would get a better deal by calling this number. This definitely made my decision a lot easier to not switch as that was very poor customer service. read more

I read the reviews so I was nervous to go into this store. I was pleasantly surprised. Connor was great. He answered my questions and helped me with my phone. I will make this my new Verizon location. read more

It was a really uncomfortable experience for me. The salesman hard sold me worse than a car salesman on cases, screen protectors, car chargers, regular chargers that are 6 instead of 3 feet, and $200 Bose Bluetooth speaker pods, I kid you not. He told me all his personal stories of how he broke his screen and then the tempered glass protector saved it the next time and how he couldn't believe I was taking it out of the store with nothing on it, so on and so forth. Like, after I told him I wanted nothing but the phone very explicitly, he went and grabbed my phone from the back along with a screen protector, slightly longer Verizon brand wall charger (seriously?), and a random case and did his elevator speech for each one. I also kept my older iPhone because I wanted to transfer my latest pictures and other data off of it before trading it in and he tried to use scare tactics on me about how Apple could change the value of it in a heartbeat and it probably wouldn't be worth as much money if I sold it to Verizon in a few days. I was like uhhh that's not likely to happen... On top of that, I had THREE separate people ask me what I use my phone for and if I have any hobbies with it like movies or music because they wanted to sell me headphones or upsell me to the 128 gig model or something. I deflected the questions to their dismay by simply uttering "general use." They also grilled me on why I wasn't using iCloud, which is none of their business. On top of THAT, the Verizon guy called me the day after to see how I'm liking my new phone and if I have any questions! It was beyond "sleazy sales guy" for me, it was downright invasive and uncomfortable. read more

Kudos ... I had Conner as well. pleasant to see his name already mentioned. I had just tried to buy a new phone at the Owatonna store, and was flat our refused the opportunity spend money there. Totally could not believe it, Global Wireless wanted me to wait 3 months for an upgrade or take a used phone instead of selling me the iPhone 6. There is a huge difference between a corporate store and the rest. I walked in to this one, the manager listened to me, provided the next technician to help me (Conner), and 30 minutes later a new phone, the plan was straightened out (previous store lied to me) and my monthly bill is still less than what is was a month ago. Will take the extra time to use this store for all my plan requirements. read more

I was here in february 2013. I was out of state meeting up with a buddy and picking up my son for a week. My service plan was up and needed a new phone. My friend told me about iphone 4 for free and I wanted the iphone 5. So I decided to go ahead put him and his daughter on my family plan. We were helped by I think his name was Harper or something white tall guy. He wasn't too pushy as he knew what we wanted at the door way. I was told by him no hidden fees what so ever. It was great I paid for my phone $199 and that damn upgrade fee $30 which was gay cuz why ask that if you want me as a customer still. When I am a customer for over 6 years I want my discount like so stated on the web page account you get a discount if you upgrade which is a "WHITE LIE" and they don't give them out at all. Verizon's whole saying is well that iphone would of cost you $699 dollars. Well, when a customer comes in and just buys the phone without a service plan are you guys a retarded company telling lies about well that phone is cheap when u get a plan "No Crap" who doesn't come in without getting a plan.... I got my bill first month everything was good then I get the Bill in March and it was $450 vs my $215. I was shocked I went to a Verizon Dealer near my home in Chicago that guy told me all the hidden fees that the first Sales Rep didn't bother to tell me cuz all he was thinking was about his commission. Thank god the guy I talked to in Chicago told me to call Customer Service Line and report that other shady guy and they only took off $70 after I called it in. But still isn't much but I will think twice next time I upgrade with them and ask for every little detail or this will happen to YOU!!!!! Maybe next time I go to AT&T with iphone6..... F this company.. I will delete this if they credit my account for the next two months if "NOT" I will write all over to every other web company I can write feed back on cuz I am pissed off to the limit... read more

This store is terrible. I switched from sprint for better coverage and was warned about bad customer service. But I didn't expect it to be this bad. I went in to get help with a phone not working that I paid a lot of money for. Was directed to "google" to figure it out from the store manager. LOL what a joke. read more

New i-phone 7-plus stops working 3 months in, I am met with very patronizing staff, especially the manager. I was offered the option of driving to the Mall of America and taking phone to the Apple store or we can refer you to a repair shop where i can pay to see if they can repair my new phone. THREE trips to the store to correct their errors and deal with lemon of a phone. I end up with refurbished phone that the rep says is basically a "new" phone. Staff also give incorrect directions for saving my information from my old phone requiring another trip to the store. Now, one month into "like-new" phone, and it stops working. The manager tells me its a software issue, and I should go home and wait for next update. UMMMM....No. The phone is not working at all before I even leave the lot. I spend three hours on the phone with Verizon and Apple and no resolution. Waiting for the "new' like-new phone with pre-added battery wear. Extremely disappointed. AWFUl management. read more