Myself and my wife come every year and we come at night to drink and gamble but it has come to my attention that that you guys don't have a bartender at night there anymore the gentleman that was at the bar that served us drinks said he's was not a bartender but he was good at it and willing to learn new drinks This a year ago but he was there at the beginning of the mouth and now he it not there anymore and the folks you have there are not as attentive as he was and the conversation with some of the other folks aren't as awkward where I'm doing all the talking I do not remember this gentleman's name I think it was Chris or something like that but it a shame that the last time I talked to this gentleman, he was at the hotel, Nevada gambling and he said something along the lines of they're probably gonna terminate me before the end of the month but I'm going off topic a few times in the past I've come to gamble I've only ever seen this gentleman work his ass off from 12 to 4am at least the times I was there to see it and he was super attendant to other guests, not just us. the last time I went this gentleman was not there there were someone else there, but they didn't seem particularly interested. They were on their phone behind the bar the entire time I was there with my wife and friends. which is a shame. now, if you brought back that gentleman you had a year ago it'd be a different story. But good things don't last forever. i'm just one reviewer this will not make any difference, but I feel like I should be heard. And to that gentleman Chris that was working there last month myself and my wife wish you the best in your future endeavors.from the kenway family I had to look this gentleman up on Facebook, but I found it his name was Christian big white guy with glasses Keynote here I'm not staying at this motel. I was just gambling and drinking here. i'm staying at the Holiday Inn. And to anybody who see this online Don't be surprised if you start gambling and you have to wait 1 to 2 hours for a drink even though you've been there longer the only exception I would make is the bartender named Brett and he's a kind gentleman read more

Everything was okay until I got ready to take a shower, NO HOT WATER! I told the front desk, she apologized. I said I'd feel better if they discounted my stay by 20% or buy me breakfast. She said she'd mention to the manager. Of course I didn't hear from anyone. I believe I was pretty reasonable in only asking for 20%, plus I was nice about it. I'll be staying elsewhere during my drive through Ely. read more

My husband stayed here for 3 nights, and the last night was called by the hotel staff telling him he needed to move rooms due to a water leak, and they had to shut the water off. So at 8 pm he packed up and moved to another room... the next day, he has all sorts of bites all over his body. That room was infested with bed bugs. . The hotel told him they would refund 50% of one night charge, which they never did, (the whole stay should be free for this type issue) Beware of this place and check your beds for critters if you stay. read more

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We ate in the new Jailhouse Restaurant. It was a very good experience. Our waiter and the food were both excellent. We had the ribeye steak and salmon entrees. Both were perfect. The atmosphere was pleasant and fun. read more

I'll give this one a five for a few reasons: -Clean, comfy bed -huge room -Roku TV, kinda sorta. It's mainly over air channels -Room rate was excellent -Neat, historical place that is themed about the wild west. Worth stopping by. - Has a steakhouse on premises and is walking distance to Dennys Cons: -Spa and pool closed -Back parking reeks of dumpster juice. Hold your breath before you get in your vehicle is that bad -WiFi was down read more

After a long Drive and exhausted we choose to stay at Jailhouse Casino. we went right to bed to wake up with bodily fluids on the bed (blood) and on the bathroom door was blood. I took pictures and obviously very upset the management came and looked and were equally upset and changed our room. the business only took off $30.00 when we should have been compensated for the room due to the poor conditions. our shower we had to break the hard water deposits to turn on and the toilet didn't work properly. were not one to write a review but this is just bad business! I do not recommend staying here. read more

Jailhouse Motel and Casino - Hotels Near Me - Ely, Nevada

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We were traveling in the area and decided we were done driving for the night started looking for a room in Ely and no luck as it is tourist and fire season. We took what we could get. The rooms haven't been upgraded in decades dirty furniture, place reeks of smoke as they have ash trays inside the entry ways. Our room faced east so even with a cloudy morning it is damn light in the room @ 5:00 AM when the curtains don't fit or close properly. Wifi was good. Pillows were a joke, flat I had to fold two over to get any support. Of course having a ground floor room people at 1:30 in the morning outside our room just added to the experience. Non working lights, outlets loose, torn wallpaper...... read more

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The Jailhouse hotel is the absolute Worst place we've ever stayed at! The rooms were disgusting, had roaches and bed bugs. We saw just how nasty the room was and asked for a refund, however the front desk lady was extremely foul and rude. She refused to issue a refund even though we never stayed in the room. I've since tried calling management several times without any calls back. I'm contacting my credit card company and hopefully will have the charges reversed. I'd stay anywhere besides this dump! We ended up leaving and staying elsewhere. read more

Jailhouse Motel and Casino - A cockroach on the base board at the Jailhouse hotel. - Hotels Near Me - Ely, Nevada

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Waited WAY too long to be served really bad food. Asparagus and carrots were NOT cooked and the mushrooms tasted moldy. Chicken was very dry and small portion. Hubby's prime rib was stringy pale and tasteless along with the bad dipping broth. His veggies too hard to eat as well. We will stick with Mr G's. We will not go back Sorry but there it is read more

So we checked online, and the rooms were all taken, and when we arrived they had the no vacancy sign lit, but we decided to check anyway. The front desk lady at check-in was thorough and friendly and informed us that they had two rooms they seldom rent because they had no AC. We did not care as we are from Phoenix, and it was a bit chilly for us. So they put us in two rooms as we had two adults and 4 children. The rooms were dated, but clean, and huge. More than accommodating. Anyone that leaves a one-star on this motel has some expectations that may be a bit unreasonable for the price point. Most casinos smell of smoke. I do quite a bit of traveling and I would absolutely stay here again. It's a sleepy little mountain town but interesting. We put this on our list of good stays for the future. read more

Fun jailhouse themed establishment. We checked out the casino and ate at the steakhouse which is a must try (see separate review). Next time through we will have to stay the night here. read more

Jailhouse Motel and Casino - Nice start! - Hotels Near Me - Ely, Nevada

First, don't order the Shrimp Cocktail appetizer. Think it was frozen shrimp and quick thawed. Jumbo shrimps but warm vs cold and tasted like rubber. If you can't do it right, don't do it. The house salad was mainly spinach and very little dressing . The prime rib was very good and suggest it. The baked potato was well cooked but the smallest potato I have ever had at a steak restaurant. The service was ok at best as for a Steakhouse spending $61.00 for one person should have been better. read more

Nice hotel, old school, very clean and comfy king size bed! Quiet and great water pressure! Room that I stayed in was nice and big.

We're staying here for the weekend. Rooms are cheap but clean. Door to our room will not close. Mattress was worn out. You're in Ely, Nevada and it's pretty much the same with all the motels and motor lodges. I travel quite extensively in my job so I would stay here again for the price because the service was good and the hotel was clean. read more

Excellent stake house. Cooked beautifully with veggies and spinach salad. The staff are great and your served in a jail cell. Each private table is in its own jail cell with bars. Good food and cool atmosphere. read more

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arrived late and was checked into my room- I went right to bed- it was comfortable, the parking lot was well lit and I felt comfortable parking my car in it. This was a quiet casino hotel- all the amnenties one would expect- warm shower- spacious rooms. Nice, convient location. read more

Clean rooms friendly people if you want to live in the fast lane this is not the place you need to be. Appreciate the Nostalgia of the town the slow-moving pace and the slow-moving people. read more

Jailhouse Motel and Casino - Stayed in this building. CLEAN ROOMS with an occasional train whistle to make you smile - Hotels Near Me - Ely, Nevada

Very disappointed with the service and stay at Jailhouse. We stopped by for a night on our way down to Vegas. The price most definitely does not match the place. You have to expect the unexpected, especially at a motel, but certainly would you not expect to find bed bugs crawling on your neck, getting into your luggage, and being in constant fear that you are bringing them to your next destination, and even possibly home. Our toilet was rather sticky and the room smelt of very strong chemicals. The guy at the service desk was understanding, and did put us in another room, far away and clean. However; there were bugs and little nats in that room as well. We were not compensated for launder costs, preventative costs for infestation, and were only given trash bags to put our belongings. I did try to be compensated (as it is the hotels responsibility) but my plea was ignored and avoided in conversation. Never, ever again. read more

Jailhouse Motel and Casino - Bed bug found in luggage - Hotels Near Me - Ely, Nevada

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Service was not great showed up 20 minutes early for reservation waited another extra 10 for sit down. She was not attentive at all. Didn't have soup and bread was very cold. Steak was modeoker read more

This is my 5th or 6th time staying here at the Jailhouse Casino over the past 10 years. I can't say I have ever had a bad experience here. Last night I had the Lobster tail for dinner. Wow, was I impressed. The chef did an outstanding job with my family's and my meal last night. I tip my hat to him. The staff was above reproach and I have no doubt I will return to the Jailhouse many more times in the future. Not to mention the view of the snow covered mountains from our hotel room is amazing and refreshing. read more

Jailhouse Motel and Casino - View from my room was amazing - Hotels Near Me - Ely, Nevada

They are the great service. .. I really enjoy this place a lot... And they are very respectful people here... They also very helpful when I ask for things... Great job... :-) However, there is no wifi reception at other hotel building across the street.. They should have put more wifi signal at those buildings... read more

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We chose this place site unseen because of the good yelp reviews it had. We are a family of four with two small children and quite unsatisfied. The only thing good I can say about the place is the room and bathroom are clean. There is no complementary breakfast like someone had said in their yelp review. The restaurant food was not good and overpriced..especially the ribs. Front desk staff not helpful at all our TV didn't work and she just said "well there's no maintenance here now."I will say the restaurant staff was nice but what good is that when you are in your room hungry and no TV to keep your children entertained. Definitely not worth the money. Wish I would've spent that little bit more now to stay in a nicer place. read more

Jailhouse Motel and Casino - Hotels Near Me - Ely, Nevada

We stayed at this Motel on our road trip and were pleasantly surprised! We stayed in the West Wing Suites and I would rate them 4 * The restaurant however after being told it served good hamburgers and pulled pork sandwiches was not so great. The hamburgers and pulled pork sandwiches have to be ordered from the bar. After we were seated we found that out and ended up ordering the prime rib. Thin cuts and not so great. Baked potato overdone too. Bread was awful. Ordered shrimp cocktail for an appetizer and the shrimp didn't have a fresh taste. 2 * for the restaurant. read more

Old school motel / casino/ restaurant with a jail theme throughout. Cool place to visit for a bit as you are passing through but I'm not sure I would want to stay here. Restaurant was ok. read more

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Dont stay here. I booked a room 5 days before going . When I arrived since every other hotel was booked when I looked, after 20 minutes the manager came to me and said sorry we have no rooms. What a joke I had to go to the La Quinta hotel and pay $200 they had one room left. Sad place and sad management to do that to people. read more

They still safely sit you in the restaurant and then they have great food. We had a party of 5 and ate just about every item. Every thing we ate was cooked to perfection. I hotheadedness ribeye and it did not disappoint. Even the salad and veggies were fresh and tasty. read more

We needed to stay the night and this place had a room. There were a couple small bugs in the bathroom, the floor had not been swept in a while as there were a few little things on it (hair and crumbs maybe). Couple towels dirty not sure if they were stained but one definitely had something rust color on it - not a stain. It was very quiet here. The pillow cases and bedsheets looked clean. read more

I stayed at this hotel for two nights and on the last morning requested a late checkout. I had stayed many times previously and late checkouts were never a problem, and this most recent winter the lady told me I couldn't have one- even though I appeared to be the only one at the hotel! But I had a guest with me so I paid the extra $50 for another night so she could stay in the room for a few hours while I took care of business. When I returned I went back to the office to ask the manager about getting a refund for that extra room. A young woman, I believe her name was Jessica, told me she would talk to the manager. Later that day Jessica called me and told me that they did refund it for me! And I saw it on my bank statement. Then I started my 7 hour drive back home. And three hours into it, I stop for gas to find that my card was declined. I look at my account too see that not only did they charge my account for the extra night (again, after refunding), but another $60. I called and they said the maids saw a pet in my room. I already new this was BS because the maids did not come into the room at all during my stay. The only person who entered was the maintenance who came to help us with the heater because it was freezing in the room. I asked them to ask him if he saw a pet. They didn't bother. I asked if they could describe the "pet" and fought for weeks. When I got to the owner the maids had changed their story to seeing a "dog hair". The owner kept repeating to me "when you bring a pet we have to charge you to shampoo the rooms in case the next person has allergies". Well I wonder why they didn't do that for me? He didn't listen to me. My loyal, monthly patronage was not worth a refund or even a compensation for my next stay. Not even an apology. They treated me like I was a liar just trying to get $ from them. Frustrated And ignored, I just decided to never return. I now stay at the white pine hotel or motel 6 and it is just great! They don't appreciate their customers They will make up for slow business by scamming every penny from you. Inconsistent, greedy, rude. Tip: just pay the $10 pet fee while checking in so the maids don't lie about you having a pet and screw you over. Maybe they get compensated.. Was it because they realized I was visiting an inmate every month and being prejudice? Or maybe they chose to treat me like this because they believed my guest was my girlfriend? Either way the message was clear: I wasn't welcome here. Word travels fast in my community, many if not most of your guests are traveling to visit incarcerated family members. read more

Very disappointed it's the motel. There was not a sign of a jail hose theme in the rooms at all. And as far as the WiFi it was as good as non existent. Will not stay here again. read more

The prices here are awfully high compares to other establishments in town that have better service and food. I do like the booths and the restaurant but there isn't much to write home about when it comes to this place. The food was ok. Overpriced and average at best. The server was really sweet but seemed to be bored but preoccupied with something else in the back room. Overall there isn't much to write about this place. Average at best, nice booths, overpriced food for such a small town. read more

We have stayed at all of the "big" hotels/casinos in Ely. I won't name them because I did not like them. One is old, small and stinks. Another one is newer and the smell of cigarettes is so strong that my lungs hurt walking through the lobby, then there is another larger new hotel that is at the end of their Main Street that costs more and the rooms are not as large. Then of course you have a national chain brand hotel that costs more than double the cost of the Jailhouse. The owners at the Jailhouse have been refurbishing this hotel and casino. The WIFi did not work well in past years but now they have fixed that, since I always have my electronics and need to conduct my business even while on vacation this is why I went to some of the other hotels. Some of them had bad wifi too. :( The staff at the Jailhouse hotel are friendly, courteous and efficient. The rooms in the "West Building" are large clean and comfortable. I read a review about pillows, these are the same pillows as the Marriott hotels, I stay in Marriott and Marriott brand hotels constantly. If your looking for a decent hotel, comfortable beds, nice staff who work with you, and clean quiet rooms at a good price then you'll like it at this hotel. They just recently brought back a complimentary breakfast buffet, it has scrambled eggs (that were dry) sausage, bagels, toast, cereal, granola drinks for breakfast. It's not huge but it is a nice addition and I'm glad they brought it back after years of it being gone. read more

The joy of this place is that you get to enjoy your meal inside the replica of a jail cell. This is behind the bar which is behind the casino which is wrapped around a coffee shop that is not the steak house. If you like ribs, you'll do all right. My wife's scallops, however, were not tasty in the least. I think they made them walk across the Great Basin. read more

Steak was terrible , raw meat when asked for med rare. When I receive the steak back it was med but the quail it's was 1 star at best. The waitress was amazing and super nice , the potatoes we also a hit , I love them as well as the beans. Never get the steak there , it was a mistake read more

If you've been to Ely Nevada you know there isn't a lot of places to eat. We tried the jail house steak house for dinner and it was better than expected. The new York was good and cooked as ordered (med rare). Seasoning and taste was ok. Not a 5 star place, but not bad. The server was decent and on top of his job. I would come back for a steak if I were in Ely again. It's a little better than the hotel Nevada across the street. read more

A HAIKU REVIEW Was in hotel cell Couldn't get WI-FI to work Hand wrote Yelp review read more

I've been to the Jail House Restaurant many times, but this time had a horrible experience. It's as though everything that could go wrong, did. We arrived at 7:30, a little late for me to have dinner. We were given glasses of water that the hostess had her dirty fingers in and around the rim. The waitress didn't come to take our order for 15 minutes. She informed us that they were out of bread (one of the things they are known for) and there was no soup (despite it being listed on the special board). I'm not really a salad person, so I was disappointed about the soup. We were more than ready to order, so my husband asked for a rack of ribs. Oops! She also forgot to tell us they are out of ribs. We asked her to come back in one minute so he could make another choice. She came back in 10. Our order went in at about 8:00. Our salads were delivered timely, and by that time, we were starving! After out salad plates were taken, we waited 30 minutes. I was about to go complain, when the waitress stopped by to tell us our food was just about ready. I asked what was taking so long. She said they were having a hard time adjusting from 35% capacity to 50% capacity. Are you kidding? What are they going to do when the have 100%? At 8:50, I went to the hostess and asked her to check on our meal. She disappeared into the kitchen. The waitress came out and apologized again. She finally brought our food at 9:00. My medium rare filet was just barely rare, the baked potato was burned, but the vegetables were tasty. We didn't get out of there until 10:00. There was no adjustment on the bill for the lack of bread, the absence of soup, or the fact that it took 90 minutes to get our dinner. At any good restaurant, if they have a particularly bad night, I've been offered a coupon, a discount, or maybe a free dessert. Not here. There was zilch, nada, absolutely no consideration for the poor service and experience. I hope this is a one-time deal and Jail House will go back to being a great steak house. If not, I guess I'll have to cross this one off my list. read more

This review is for the Coffee Shop...Ordered the half size Chef Salad. Interestingly, it's about the same size as the full size with lettuce tomato cucumber ham and turkey and cheese. Very good and extremely fresh. I asked for their own homemade low-fat Italian dressing. It also came with two pieces of garlic bread. Big portion and very reasonable price. Excellent service, though it was a slow Sunday afternoon. read more

Stayed over the Memorial Day weekend 2021. Hotel was almost full but the rooms were just fine and clean (I got moved after my first night as they accommodated my request to stay beyond Friday night). Saturday night I put my name on the list for dinner at the Steakhouse at 4:40 pm. By 7:30 pm my name had yet to be called after checking twice about what was taking so long. Finally in desperation I asked to order and eat the the bar. Once served at 8 pm the meal was essentially UNEDIBLE! The salad was extremely small and never did find a piece of blue cheese in my dressing. The ribs were a burnt, hard and dry pile of wasted meat. The potatoes would have been good had they been warm. The beans were runny but flavorful but needed a spoon to eat. Over all it was a waste of time, money and all I could hear was the employees apologizing over and over again for the wait. Will NEVER eat there again! read more

This time, I entered the place off a side street and discovered a completely different, more formal restaurant. Who would have thought this motel/casino would actually have such a night-and-day difference? So this restaurant actually had quite a nice menu. It's a steakhouse and the menu reflects that with a couple dozen different steak/rib items. There's some fish. If you're a vegetarian, good luck. I ordered the NY Steak and the portion was pretty huge. It was $18 and included rice pilaf (pretty good) and their cowboy beans (more pepper than beans). There was a salad (very yummy) and sliced bread (great). The steak itself left a lot to be desired. Texture and all was great, but it just didn't have any flavor. None. So I threw some A1 on it and all was well. The service didn't impress me. They were nice, but not an $18 meal nice. I get better service from Applebee's. What WAS neat about the restaurant was the decor. It's called the Jail House for a reason. The restaurant (and from what I could see, the entire hotel) was reminicent of an old jail. Your dining table is actually inside a jail cell. Signs and other decorations on the wall added to the effect. I'd eat here again but would try something else. 4 stars for the decor, 2 stars for the overpriced food and service. read more

Very cool place in a small town. Surf & turf was very well prepared and buttery.