Hired Jake to tune piano. He did not tune the piano as stated. Being a novice, we were none the wiser. We had an expert tune that suggested the piano was not tuned. He showed us the measurements and said no one with any level of knowledge would have claimed to have tuned the piano. I definitely believe there were other motives for Jake giving such poor service. He seemed to confident and too many positive reviews (though some bad) to be incompetent at piano work read more

We inherited a piano back in 2005 and it hasn't been used or tuned in over 20 years, some keys were sticking, and it sounded poorly. I called several shops to ask about repairs but during each call, I was getting "attitude" over the phone from the employee due to my lack of piano/musical knowledge. I found this funny as I'm the one with the money and they're the lowly employee. Enough said. I searched the web and came across Jake's Piano Shop. Jake came over and took a good look at our piano. I explained to Jake I have zero knowledge in this area so dumb it down. Jake did. He too the time to explain what the piano was, what it needed, what he could do for us, etc. We hired Jake and he dismantled part of the piano, took what he needed to his shop, ordered parts, did XYZ, and came back 2 weeks later to assemble our piano. Jake hand tuned our piano using his hearing, and during the tuning process, he played the piano to attain the right pitch of each key. I was impressed. Again, I don't know music but I understand "craftsmanship" and Jake is definitely a Craftsman! NOTE: Jake, you play beautifully. I'm pretty much tone deaf so I can't hear the subtle differences but my family can. I clearly noticed the key "action" was 100% better, nice flow, spring action, etc. We'll be seeing Jake bi-annually/annually to maintain our piano from now on. I HIGHLY recommend Jake's Piano Shop. read more

Thank you so much, Jake for reviving our vintage beauty!! The sound is amazing and it made Phil's year to have her back in the house.

I do not recommend this business. I called him for a minor problem with a piece of felt that was rubbing the finish off my key cover when I opened and shut the piano and he told me he wouldn't come to my house unless I agreed to a tuning which would be $114. I did and he came in with a hard sell and left with the "action" from my piano and $150 deposit toward a $750 "refurbishing, repair, and tuning" job. When he brought my parts back and put them in, he didn't stay but about 30 minutes and did not tune the piano. I paid him the balance of $600. I played the piano that evening and the lower keys were holding too long and I called him back the next morning. He told me that he couldn't come before the next Friday (a week away) and asked me to call and remind him on Thursday. I did and he said that he would be there between 10 and 12 on Friday. At 11:45 I called him and he said he had had car trouble and would come between 2 and 3. He got there at 2:45 and he asked me to show him the keys. He took the dampers off and glued them back and the sound got worse...started to go tinny and he glued them again. I tried them and they were better and he got his stuff and left. I called him about 5 min later because the sound was worse than ever again and he told me that he couldn't come back right then, but he would call me Monday and let me know when he could come back after he looked at his schedule. I never got that call back and the next Friday I had another technician come in and repair his job and tune the piano at an additional expense of $220. Jake Itkow never tuned my piano in the course of all of his visits. read more