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    James C. Lewis, DMD

    3.3 (7 reviews)
    Open • 8:00 am - 5:00 pm

    Services - James C. Lewis, DMD

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    Orange Grove Dental - New Port Richey - Happy Family

    Orange Grove Dental - New Port Richey

    2.9(16 reviews)
    1.5 mi

    This dental office attempted to overcharge for unnecessary treatment and later violated HIPAA…read morecompliance by losing all of my patient records, including my full mouth X ray. I visited this office once in 2024 for an emergency wisdom tooth extraction because they were open on Saturday. They did a full mouth X Ray and recommended an expensive deep gum cleaning, even though I have maintained consistent dental hygiene, never had gum issue prior and the dentist I saw afterward with multiple exams every six months after confirmed I did not need a deep cleaning. Recently, I contacted the office because my insurance only allows one full mouth X ray every five years, and I needed my X rays sent to my new dentist. The employee informed me they had a catastrophe and lost all of my patient records due to a hard drive. He suggested that I come in during my work hours to talk to the owner/dentist about redoing the X ray. I had to explain that requesting my X rays was his responsibility as an employee of the dental office and call me back if they approved as to not waste a trip. He reluctantly agreed to ask, but I never received a call back. I am HIPAA certified and a Network Engineer, previous ABR/Ceridian HIPPAA Admin in the 90s when it was first implemented. When I asked whether they had a backup protocol, it became clear they did not, which is a direct violation of HIPAA's Security Rule. The employee then told me this was not a HIPAA violation because it was not hacked or exposed information which is completely incorrect. Under HIPAA, the exact rules violated include physical security, data retention and patient access: 45 CFR 164.308(a)(1)(ii)(A)-(B) Security Rule: failure to conduct risk analysis and risk management 45 CFR 164.310(d)(2)(i)-(ii) Physical safeguards: improper device and media controls 45 CFR 164.312(a)(2)(iv) Technical safeguards: failure to encrypt ePHI 45 CFR 164.402 Breach Notification Rule: loss of PHI is a breach 45 CFR 164.404 and 164.408 Required notifications to patients and the United States Department of Health and Human Services Office for Civil Rights (HHS OCR) This type of breach is also reportable to the Florida Attorney General's Office, which oversees consumer protection and medical privacy violations at the state level. Losing a patient records due to local data loss is a reportable HIPAA breach, and patients deserve accurate information, proper safeguards, and honest communication without gaslighting. My experience, from the unnecessary expensive treatment recommendation to the refusal to accommodate the X rays redone, the mishandling of my records, and the misinformation about HIPAA, was extremely disappointing.

    This dental office attempted to overcharge for unnecessary treatment and later violated HIPAA…read morecompliance by losing all of my patient records, including my full mouth X ray that I will now to pay out of pocket for somewhere else due to insurance constraints. I visited this office once in 2024 for an emergency wisdom tooth extraction because they were open on Saturday. During the initial exam, they immediately recommended an expensive deep gum cleaning, and have never had gum issues. The dentist I saw afterward confirmed I did not need a deep cleaning. Recently, I contacted the office because my insurance only allows one full mouth X ray every five years, and I needed my X rays sent to my new dentist. The employee informed me they had a catastrophe and lost all of my patient records due to a corrupted hard drive. Instead of acknowledging their responsibility, he insisted that I come in during my work hours to talk to the owner/dentist about redoing the X ray. I had to explain that it was his responsibility as an employee of the dental office to ask them and then call me back if they approved so I'm not wasting a trip. He reluctantly agreed to ask, but I never received a call back. I am HIPAA certified previously worked as a HIPAA Administrator for ABR/Ceridian in the 90s when the law was first implemented, then sold TechMed devices and am now a Network Engineer. When I asked whether they had a backup protocol, it became clear they did not, which is a direct violation of HIPAA's Security Rule. The employee then told me this was not a HIPAA violation because it was not hacked or exposed PHI which is completely incorrect. This turned into him trying to gaslight me. Under HIPAA, loss of PHI exact rules violated include: 45 CFR 164.308(a)(1)(ii)(A)-(B) Security Rule: failure to conduct risk analysis and risk management 45 CFR 164.310(d)(2)(i)-(ii) Physical safeguards: improper device and media controls 45 CFR 164.312(a)(2)(iv) Technical safeguards: failure to encrypt ePHI 45 CFR 164.402 Breach Notification Rule: loss of PHI is a breach 45 CFR 164.404 and 164.408 Required notifications to patients and the United States Department of Health and Human Services Office for Civil Rights (HHS OCR) This type of breach is also reportable to the Florida Attorney General's Office, which oversees consumer protection and medical privacy violations at the state level. Losing a corrupted, unencrypted hard drive containing patient records is a reportable HIPAA breach, and patients deserve accurate information, proper safeguards, and honest communication. My experience, from the unnecessary expensive treatment recommendation to the refusal or no call back to redo my X rays, the mishandling of my records and the gaslighting and conduct of the employee, and the misinformation about HIPAA, was extremely disappointing.

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    Orange Grove Dental - New Port Richey
    Orange Grove Dental - New Port Richey
    Orange Grove Dental - New Port Richey - Orange Grove Dental - New Port Richey

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    Orange Grove Dental - New Port Richey

    Monticciolo Family & Sedation Dentistry - New Port Richey - Waiting room

    Monticciolo Family & Sedation Dentistry - New Port Richey

    2.1(61 reviews)
    1.0 mi

    So because of insurance confusion I won't be back, but I will say that they handled it with grace &…read morekindness at least, & overall the staff was awesome! I needed to get my wisdom teeth out (all 4, and full sedation was the only thing I'd consider). Dr. Jimenez and his staff clearly explained everything, showing on the x-rays how the four teeth would grow in if I left any of them, explaining the concerns about them poking through the gums (which one had already done), outlining where a bit of reconstruction in the gum lines would happen, and going over my medical history to ensure I would have smooth and stress-free removal. This consultation was $69, but again that may be high because of the insurance issue. Delta Dental lists dentists here as covered online, but when they ran my insurance, it didn't cover them. The $69 consultation fee was ultimately put towards the surgery though which was appreciated, and the dental assistant was quite patient as we waited to get the pre-determination numbers for the entire sedated procedure. They were also very easy to book with; they got me schedule for the surgery less than 3 weeks after the consultation, which was much quicker than I was expecting given the backups in medical field appointments I've experienced lately, and were able to put together an acceptable rate as "uninsured" that I agreed to since it was in budget for what I had already expected to pay for this procedure. The building itself is pretty easy to access, has a very spacious waiting room, and feels clean and updated. There seems to be many locations for this dentist across the Bay Area that have that same clean and updated feel, so I definitely appreciate that!

    I had complete dentures made 3 yrs ago. At $15,000. I had 2 teeth pop out the first yr. Then a…read morethird. The first 2 they didn't charge but did for the l 3rd. I had a forth pop out about a month ago and a 5th last night. I went to another dentist for the last one and this one. DO NOT GET DENTURES HERE! They are using defective materials. These popped out while eating salad!

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    Monticciolo Family & Sedation Dentistry - New Port Richey
    Monticciolo Family & Sedation Dentistry - New Port Richey

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    James C. Lewis, DMD - generaldentistry - Updated September 2026

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