I booked an appointment with Elrayah Ali, also known as Ray, the hygienist, and I was extremely…read moreimpressed by his professionalism. He treated me exceptionally well and went above and beyond to address any concerns or discomfort I had. He immediately ensured I was comfortable and in no pain! I'm so happy to have finally found a truly excellent dental office. If you're hesitant about calling to schedule an appointment, don't wait--just do it! You won't regret it! :) P.S. Truly, this is the gentlest dentist I've ever encountered! I'll definitely be coming here from now on. The front desk staff are experts when it comes to insurance verification, which is a relief. It feels great to know they handle everything, so I don't have to deal with my insurance company or go back and forth with the dental office, as I had to with many other dentists in the area who struggled with processing insurance claims. Here, you won't face those issues, and I couldn't be happier that I found this place!

I don't like to write something negative BUT, I had $7,000 worth of crowns done by two different…read moredentists as the first one left and the second one has also left and now there is a third DDS there. The problem that the second DDS put the crowns in wrong and I now lisp, I can't chew on that side because my teeth hit . I also have to sleep with a night guard! The third DDS, a nice man, didn't want to file the crowns, for free, because he didn't put them in. Mind you my check was to Gentle Dentist not Dr Joe, DDS. So, I am now talking with Nancy a manager and she will not call me back with any solution. Conclusion: Gentle Dentist only cares about the money it is going to get and not your personal care or the quality of their work.

I rarely leave negative reviews, especially because my first appointment with Dr. Ledger was…read moreexcellent. He was warm, friendly, and made me feel completely at ease. Going into my first filling, I actually felt confident because of how positive that initial experience had been. Unfortunately, today's appointment was the complete opposite. From the moment he walked into the room, he was cold and dismissive. I tried to joke that I wasn't ready yet, hoping to ease my nerves, but he didn't respond. I reminded him that I get very shaky from local anesthetic, and instead of offering reassurance, he said, "You've had a lot of dental work. This is all we've got. You'll be fine." During the procedure, he placed and tightened the thin metal matrix band around my tooth. As soon as it was tightened, I could clearly feel it digging and stabbing into my gum line. This wasn't pressure--it was sharp, localized pain exactly where the band was pressing against my gum. I told him I was in pain, but he argued that it was "just pressure." No, it was pain. I tried to explain that it genuinely hurt, but he became irritated and told me there was nothing he could do about it. The pain continued the entire time the band was in place. At that point, I stopped saying anything and just lay there with tears running down into my ears while he continued working. His incredibly kind assistant quietly wiped away my tears and showed me more compassion than the person performing the procedure. After the anesthetic wore off, my gum remained sore, and I now have a cut along my gum line. After the procedure, instead of apologizing or acknowledging that I had a painful experience, Dr. Ledger asked if I had generalized anxiety. I told him no. It felt like he was trying to blame my reaction on anxiety instead of accepting that I had repeatedly told him I was in pain. I told him I would never come back. His response was, "Really? Wow." He then walked out of the room repeating, "Wooow." I want to be very clear that every other member of the office was wonderful. The front desk staff, hygienist, and assistant were all kind, compassionate, and professional. They deserve five stars. I genuinely feel bad that they have to work with what can only be described as a Dr. Jekyll and Mr. Hyde personality. I know Dr. Ledger personally responds to his reviews, so I'll say this directly: Do better. Patients shouldn't have to argue with their dentist about whether they're feeling pain. If a patient tells you something hurts, listen. Even if there's no alternative, empathy costs nothing. No one should leave a routine filling appointment in tears, be left with an injured gum, and then have their experience dismissed as anxiety. I told you from the very beginning that I was uncomfortable and afraid of dental work. Instead of helping me through that, you made one of my biggest fears come true.

This used to be a great office years ago, but after management and most of the staff changed it is…read morejust a place that cares only about money not the patients. I was told I needed fillings done for micro cavities that were neither felt nor bothersome in any way (micro cavities do not require treatment I have since learned). I also went through 4 different hygienists in 2 years, the last 2 of which were absolutely terrible, frankly the worst I have ever experienced, and I like getting my teeth cleaned. They also didn't give me my records when I requested them just to discover thorough records were not being kept (violation of Dental Ass. regulations). Please do some research first before choosing a dentist. Beware of this place.

I have been a patient of this practice for 8 yrs. I worked in the dental field for 30 yrs. as an…read moreassistant and office mgr. This office is friendly, well run, my crowns have fit perfectly when they have been needed. They adapt to whatever my needs have been. The hygienist, Jaime, is wonderful. Love this practice.

I called the office on Wednesday to set up a new patient visit & cleaning. Received an appointment…read morefor the following afternoon with Katelyn. Katelyn was thorough, kind, professional, friendly & welcoming. We relocated last year, but I was traveling back to Atlanta for dental appointments. Replacing my dentist was not something I wanted to do & is a high bar to beat, but this office met the challenge. Next cleaning scheduled. New to the area? I recommend this office!!! Very accommodating & welcoming!!

I paid $7,000 upfront for dental work, and ended up with gluing my broken teeth in every day…read more I went to this dental office in Oct/Nov 2024 for crown repairs on four teeth and to replace both my upper denture and lower partial. I paid $7,000 upfront, expecting quality care and a functional result. What followed was seven months of pain, delays, and disappointment. The crown procedures were excruciating. The anesthesia wore off within 15 minutes, and I was injected multiple times. At one point, I was told I had reached the maximum allowed and still wasn't numb--yet the drilling continued. My jaw swelled and bruised for weeks after each visit. I've never experienced this level of pain with any other dental provider. Next came the denture work. The team attempted to modify my old lower partial to fit around the new crowns but broke a clasp in the process, making the partial unstable. They made a temporary one, but it didn't fit properly. For months, I had to rely on gluing my old partial in daily (and still do see end of review) using Poly Grip while waiting for the new dentures. Over the next six months, I had numerous appointments for wax try-ins to select the proper teeth. Each visit brought new issues: the wrong shade, incorrect size, misaligned center line, etc. Six months in, they finally found a match that worked. When the final dentures were delivered, I noticed something shocking: they had no back molars. None. Every denture I've had before included back molars, which are essential for chewing food. I made another appointment and brought my husband along. We met with a dental assistant, explained the issue, and showed her my previous denture sets--all of which had molars. She seemed confused by the omission and called in the lab tech. We explained that four molars (two on top, two on bottom) needed to be added. She agreed and went to get the dentist. When the dentist entered the room, he immediately launched into a hostile tone. His voice was raised, and he accused us of being "too tense." We had said nothing more than, "We'd like the four molars added." We were calm, but he claimed he didn't like our tone. He then stated that he didn't understand the issue and that I "needed to learn how to chew." To try and deescalate the situation, I softly said, "I would please like my four teeth put in my denture plates." His response "There you go--that's all you needed to say," delivered with dismissiveness and blatant condescension. He left the room. My husband and I sat there, stunned by his behavior. The lab tech and assistant returned, apologetic and professional. I showed them again what needed to be added. They confirmed the plates would be ready in three days. Three days later, I picked up the dentures. Yes, the molars had been added. But after all this and 7 months into this, the dentures still did not fit properly. At this point, I was exhausted, emotionally drained, and completely done with the entire process. I left with the poorly fitting dentures and decided to seek help elsewhere. I found a denture repair clinic 1.5 hours away--Quick Denture Repair in Tavares, FL--and saw a gentleman named James. He was professional, respectful, and most importantly, skilled. He successfully repaired the top denture plate so that it now fits properly. Unfortunately, the bottom partial has a metal frame and was not salvageable for repair. As a result, I've had to come up with my own workaround: I now pair the newly repaired top denture with my old lower partial--the one the original dentist's office broke--and glue it in every day. While far from ideal, it's the only solution I've found that allows me to chew food without any discomfort. After 8 months, multiple appointments, and over $8,000 spent--including $1,260 for outside repairs--I left the original dental office with ill-fitting dentures and no lasting solution. It was the most painful and frustrating dental experience of my life. Along with being out all this money and not having a functioning set of new dentures. I absolutely do not recommend this practice.

I simply can't say how impressed and thankful I am to Dr. Fabrega and his assistant, Wendy, for…read moregoing the extra mile to make sure that I felt at ease and comfortable during my first visits to them recently. They both were great to work with and very gentle on someone who had dental anxiety. Everyone in the office was friendly and a pleasure to be around, Grace, the office manager, let me know that they all genuinely cared about me as a patient and that I was well cared for. Great staff and beautiful and clean office! I had not changed Dentist in years, and they made it such a smooth and easy transition. I highly recommended this office.

*PUSHES PEOPLE TO COME IN WHEN RUNNING FEVERS - DO NOT COME IF YOU DON'T WANT TO GET SICK!*…read more Office staff will bill people who don't show up for their appointments when sick, even if they are running fevers (as they did for us). Otherwise the sick patients have to face an irrefutable bill. We were billed $50 because my wife woke up running a fever shortly after I had to cancel because I had gotten sick. Logical no-show cancellations make sense of course. But forcing people to come into the office while running fevers, and back-to-back family illness (which makes sense given we live together that we would catch from each other)? If you or someone in your household gets sick on an appointment day, know that you will be billed! And when you're in the office, know that the other patients might be coming in while sick, as they will be billed if they don't show up. We had chosen Heinecke Family Dentistry because they were not a big chain and seemed genuinely family-run. After spending several thousand dollars on extensive dental work out of pocket, they drew a hard line that we pay another $50 for getting sick, or never come back. The worst part is the duplicity of seemingly like a genuine and compassionate place, but actually have no issue tossing out two patients who have been coming for years for not coming in when sick. Thankfully we found another family-owned dentist office where we don't have to worry that other patients will be coming in while running fevers under threats of fees if they no-show for illness. Do NOT recommend.

Myself and my wife have been going here for years. My most recent cleaning visit resulted in damage…read moreto my repaired tooth. I did not even realize it until I got home and looked in the mirror. In hindsight I should have been tipped off when I was rushed out without even seeing the dentist. Pain cold distant experience that left me mutilated.

Warning to others that also got their hopes up....unfortunately this is a scam. There is no bridge…read morepromotion or help for 50 people as mentioned in the ad. I showed up for my appointment this afternoonand they had no record of me or my appointment. Gave them my date of birth and there was nothing in the system, so I told them I was there to meet with Dr. Cummings and hopefully be selected as one of the 50 selected to receive help with a desperately needed bridge. Mentioned I had been texting back and forth with Emma about this promotion, who asked me to tell her about why I needed this, said that she could hear how much this means to me, set up today's appointment and assured me that Dr. Cummings was there to help. Was told there was no Emma, no such promotion, they don't do bridges and any no charge consultation would be just the area a person needs an impant. Was also told that Dr. Cummings would not be doing any consultations and there would be a charge for any full mouth exams/connsultations. Left the office heartboken and deceived and posting this so no one else drives out of their way to be let down as I was this afternoon.

Dr. Hameroff does good work. However, the office is dishonest about the treatment and will jerk you…read more around to give you a refund. I had teeth pulled and was in the works of having a bridge put in I paid 3600 for them to do the work to later to find out they couldn't do a large bridge , at this point the left me no option but to do dentures cause they had already removed the teeth in the front bottom. I had a temp put in and dentist that was working with Hameroff which was Dr. Lee he had no clue what he was doing , he drilled my canine teeth down so the were useless. At this point I wanted my money back so I could go elsewhere to get my teeth fixed properly the jerked me around for a month before I got a refund for 3600.00 . Needless to say , go elsewhere for proper treatment and to get your teeth fixed properly . There office staff is rude , dishonest and cant be trusted .

I decided to try this dental office because they offered an affordable new patient exam, X-Ray and…read morecleaning for $59, and it was well worth it. The hygienist was okay--not especially friendly, but she did her job professionally. Dr. Derek, on the other hand, was much more personable. I appreciated that he didn't try to recommend or pressure me into unnecessary procedures or treatments, which can be hard to find these days. The office itself is nice, although I've certainly seen fancier dental offices. In my experience, those upscale offices are often the ones trying to sell you treatments you don't really need, so I actually appreciated the straightforward approach here. Overall, I had a good experience and will definitely return because of the affordable pricing and honest care.

The dentist has no good bedside manner. says hello from the door behind me and seldom shows his…read moreface. I'm very concerned about the work being done as to its quality.

I will say this was the most thorough dental exam I have ever had! I went in as a new patient for a…read morecleaning and had an extensive exam with X-rays, then examined by the dentist, then the cleaning! I'm sure it was the best cleaning I've ever had! The staff was very professional and knowledgeable, and the dentist was great! Extremely happy I did my research! You will not be disappointed! I will say, make sure you have plenty time! It took at least 1.5 hours! But well worth it!! My teeth are whiter than ever!

I have been with is office over two years and from the staff to my dentist all are professional…read moreand caring. I completely recommend this office and I have to my own family and friends.