Will and Ray did an absolutely superb job moving our piano. They took great care and noted to…read moreremove artwork that could potentially be in the way prior to moving the piano, did not nick any walls...were highly skilled, patient, professional, and STRONG!!!! Since they were so amazing, we had them move a few more items (and were happy to pay extra for this) and they couldn't have been more accommodating...and the price was very fair. They are now my go-to movers, for a piano or anything else that comes up which needs strength, capability and a friendly disposition!

Terrible. They arrived very early at the pick up location and were rude about my not already being…read morethere (despite the fact that I still arrived before the time we decided on). They were not gentle or professional like other piano movers I've had, and wound up scratching my piano during the move. When I reached out about it, they suggested using a wood marker to cover up the scratch (it is a VERY visible scratch). The entire process was thoroughly unprofessional from beginning to end and I would never recommend them to anyone. Awful, awful, awful.

I bought my current cello from Kevin; it's wonderful. He takes great care of his instruments and…read morehis customers. Because he builds instruments he understands them. He is an artist, and he's right here in New Haven! No need to travel to get the best instruments and service.

I had the pleasure of utilizing K h Chapin Fine violins shop service. Renting a decent cello, I had…read morevisited the shop and was very impressed. Although the name is Violin shop, he is currently making and repairing cellos as well! Aside from its coziness, Kevin's shop offers a unique experience. Personalized set up of rental instrument was almost a shock as rental price is very competitive. I was renting from a big company before but have decides to rent from this shop for acute set up and customer service. I do not regret. Should you are a beginner music student like me, please consider this shop! Kevin will walk you through what instrument to look for as well as personalized set up of your instrument.

Joe was an incredible piano teacher to our 3 children. Our youngest child (5) could be a little…read moretough in school so, I worried about his maturity level to begin lessons. Joe amazed me how he was able to creatively teach him by adapting to his unique learning style. Our 6 and 13 year old flourished working with Joe and learned a lot quickly. We are sadly moving away and will miss the opportunity for our children to continue learning piano from such a talented instructor.

Joe has worked with all 3 of my kids. He is an excellent piano teacher, very patient, very…read moremeasured, and teaches in a way that is very relatable. He was able to accommodate us during COVID quarantine with remote lessons, so the kids didn't skip a beat. Highly recommend!

This place has turned into my place for drum equipment. A heads-up to Eric, and the rest of the…read moreguys I deal with in the drum area. I'm not the most personalble guy and can come-off as a slight bit antisocial (Just sit me behind a set and I let the drums do the talking, for me!) and the guys handling the drum section know how to interact with people that are even as recluse as me, and that shows an excellence in customer service! Guitar Center, in Southington, should be ashamed, and should take some notes on work ethic from these men.

So I just heard that the 100 year-old Sam Ash chain of stores is closing - and that is what has…read moreprompted this review, I apologize in advance for its length: For over 26 years, my company did business with Sam Ash. Back in the 90's I would walk into the Woodbridge, CT store and be properly and professionally greeted, guided to the salesperson that would help with my purchase and get great advice, information and service from a knowledgeable staff member and most of the time, fellow musician. Who could ask for more? Fast forward to the 2020's and the retail giant is totally unrecognizable - so hearing the news this morning that the chain was closing didn't exactly come as a shock, as I predicted this years ago. The tell-tale signs were everywhere and honestly, I'm surprised it took this long. It doesn't however make this news any less heartbreaking. I say heartbreaking because anytime a brick and mortar establishment closes, every American should stop and tremble. This is the end of another era. Out of tradition or some sort of misplaced loyalty, I've always stopped into Sam Ash to give them yet "Another Chance" to redeem themselves and every time, I left the store empty-handed, disappointed and kicking myself for wasting my time there - again. No greeting at the door. No smiling faces. No staff to help. No knowledgeable staff on hand. So, I stood there and waited and waited. When someone finally decided to acknowledge me, they were useless. Then to add insult to injury, as time went on, they rarely stocked anything I needed. So I just stopped considering them as a supplier. Most of the time, I was there for high-end sound reinforcement for live performances - Large power amps, speakers, sonic maximizers, cabling, wireless mics, mixers, etc. My last visit there about ten years ago. I was shopping for a full-size keyboard to incorporate into my studio. I had specific questions as I'm a guitar player, not a keyboard player, and I got stuck with a salesperson who knew less about keys than I did. So how many time times do professional musicians, engineers, producers and sound people let this scenario play out before we let Jeff Bezos take care of us? And here we are. Towns across America are full of little corner music shops that sell low end everything for the grade school student and beginning musician and that's as it should be, but professionals go to stores like Sam Ash for the performance grade stuff. And when you're dumping two thousand to 12 thousand on a Les Paul or Strat or maybe 5K on a vintage Vibrolux, you want your sales staff to know their stuff. You EXPECT to be treated a certain way. You want to be able to touch, feel, see, hear and play that dream guitar you've been waiting a lifetime to buy. You want to smell that cedar top on that new Classical guitar. Kinda hard to do with an on-line purchase. Imagine buying a new car without the test drive! And THAT is what makes this a sad day in America. It's another sign of the times. Another example of how we've fallen as a Capitalist society. Some people celebrate that I guess. I don't. I'm sad to hear this news. I'm going to miss Sam Ash despite my feelings. I'm going to miss the experience of buying in person. No one wants to see a business fail. This is a part of history we're losing. Someone worked hard to build that business. It was someone's dream. And Sam Ash won't be the last. Guitar Centers is suffering from the exact same issues and collapse of the business model and I say they're next - but will they turn it around? Will their board of directors send out district and regional managers or "secret shoppers" and start fixing the issues before Jeff Bezos takes their dollars too? Will they read reviews like this one and get off their collective asses to turn the Titanic around? Probably not, when you can't find anyone today who really knows what hard work is - how do you fix it? Who's training their staff? There comes a point when the damage is done and it's not salvageable. Goodbye Sam Ash. I take no pleasure in writing this. I'm disgusted. I'm disappointed. I'm sad. I just hope that those in control at the top levels of management of these chain stores, read their reviews and pay attention - take them to heart and make the effort to improve your businesses. I know I'm not the only one who feels this way, it's just that most people won't take the time to write something like this - but I feel better for having said it. Maybe by some miracle, someone will come in and scoop Sam Ash up and right the ship at the last hour. I can dream, can't I? Ron L, Southington , CT

Levi tuned up our piano and showed us some problems. We selected him to return to make repairs. He…read moreis very knowledgeable, through, and deligent in his work. Highly reccommend Hammerandkeytuning.com !

A terrific experience! Henry is very experienced, knowledgable, and generous. I came in with a…read moreloose strap button that I was unable to access inside through the sound hole and left with it firmly secured, a new bridge saddle, 6 new rosewood string pins, a pin puller, a new tuner, and instructions on how to properly restring the guitar. A truly rewarding visit!

Acoustic Guitar Solutions has worked on five of my guitars- my Taylor 322 and 522e, my Takamine H-5…read moreclassical, and my Yamaha A1R and A5R. He did a thorough examination of each guitar discussing possible improvements with me, including adjusting string heights and neck relief, fashioning custom bone nuts and compensated saddles, lowering the bridge on the Takamine, and doing a full fret leveling and recrowning in two cases. He also fixed one of my guitar cases and offered detailed suggestions about strings... all this in a timely fashion at very reasonable rates compared to the big guitar shops. I highly recommend this business, particularly if you want to deal directly with the person performing the work about improving the playability of your guitars.

My elderly parents brought my grandmother's watch to this shop to be repaired so they could give it…read moreto me as a wedding gift. The watch remained with the shop for approximately four months, and in the end, the repair was not completed. When my parents asked for the watch back, they were told they would have to pay the full repair price even though the watch had not been repaired. They offered to compensate the owner for his time and effort, understanding that some work may have been attempted, but he refused and would not return the watch unless they paid the full amount originally quoted for the repair. Because the watch has significant sentimental value, my parents felt they had no choice but to pay in order to get it back. The entire experience was frustrating and upsetting, especially given their age and the emotional importance of the watch. Based on our experience, I would not recommend this business. If you leave a valuable or sentimental item here, make sure you have a clear written agreement regarding costs and what happens if the repair cannot be completed.

I agree with the other 1 star reviews. He ruined my Omega to obsebilly put a crystal on; I didnt…read moreget why he was telling me about taking watch apart etc. - made little sense. So I ended paying him $20 to ruin my watch. My only recourse is small claims court and it's not worth my time. DO NOT GO TO THIS GUY. He is essentially greedy and incompetent. Aaron

Mike did a great job with our carpet cleaning. He was prompt and efficient. If you are looking for…read morean honest guy, Mike is the one! The carpets look fantastic. I would highly recommend him.