Levi tuned up our piano and showed us some problems. We selected him to return to make repairs. He…read moreis very knowledgeable, through, and deligent in his work. Highly reccommend Hammerandkeytuning.com !

Will and Ray did an absolutely superb job moving our piano. They took great care and noted to…read moreremove artwork that could potentially be in the way prior to moving the piano, did not nick any walls...were highly skilled, patient, professional, and STRONG!!!! Since they were so amazing, we had them move a few more items (and were happy to pay extra for this) and they couldn't have been more accommodating...and the price was very fair. They are now my go-to movers, for a piano or anything else that comes up which needs strength, capability and a friendly disposition!

Terrible. They arrived very early at the pick up location and were rude about my not already being…read morethere (despite the fact that I still arrived before the time we decided on). They were not gentle or professional like other piano movers I've had, and wound up scratching my piano during the move. When I reached out about it, they suggested using a wood marker to cover up the scratch (it is a VERY visible scratch). The entire process was thoroughly unprofessional from beginning to end and I would never recommend them to anyone. Awful, awful, awful.

Joe was an incredible piano teacher to our 3 children. Our youngest child (5) could be a little…read moretough in school so, I worried about his maturity level to begin lessons. Joe amazed me how he was able to creatively teach him by adapting to his unique learning style. Our 6 and 13 year old flourished working with Joe and learned a lot quickly. We are sadly moving away and will miss the opportunity for our children to continue learning piano from such a talented instructor.

Joe has worked with all 3 of my kids. He is an excellent piano teacher, very patient, very…read moremeasured, and teaches in a way that is very relatable. He was able to accommodate us during COVID quarantine with remote lessons, so the kids didn't skip a beat. Highly recommend!

This place has turned into my place for drum equipment. A heads-up to Eric, and the rest of the…read moreguys I deal with in the drum area. I'm not the most personalble guy and can come-off as a slight bit antisocial (Just sit me behind a set and I let the drums do the talking, for me!) and the guys handling the drum section know how to interact with people that are even as recluse as me, and that shows an excellence in customer service! Guitar Center, in Southington, should be ashamed, and should take some notes on work ethic from these men.

So I just heard that the 100 year-old Sam Ash chain of stores is closing - and that is what has…read moreprompted this review, I apologize in advance for its length: For over 26 years, my company did business with Sam Ash. Back in the 90's I would walk into the Woodbridge, CT store and be properly and professionally greeted, guided to the salesperson that would help with my purchase and get great advice, information and service from a knowledgeable staff member and most of the time, fellow musician. Who could ask for more? Fast forward to the 2020's and the retail giant is totally unrecognizable - so hearing the news this morning that the chain was closing didn't exactly come as a shock, as I predicted this years ago. The tell-tale signs were everywhere and honestly, I'm surprised it took this long. It doesn't however make this news any less heartbreaking. I say heartbreaking because anytime a brick and mortar establishment closes, every American should stop and tremble. This is the end of another era. Out of tradition or some sort of misplaced loyalty, I've always stopped into Sam Ash to give them yet "Another Chance" to redeem themselves and every time, I left the store empty-handed, disappointed and kicking myself for wasting my time there - again. No greeting at the door. No smiling faces. No staff to help. No knowledgeable staff on hand. So, I stood there and waited and waited. When someone finally decided to acknowledge me, they were useless. Then to add insult to injury, as time went on, they rarely stocked anything I needed. So I just stopped considering them as a supplier. Most of the time, I was there for high-end sound reinforcement for live performances - Large power amps, speakers, sonic maximizers, cabling, wireless mics, mixers, etc. My last visit there about ten years ago. I was shopping for a full-size keyboard to incorporate into my studio. I had specific questions as I'm a guitar player, not a keyboard player, and I got stuck with a salesperson who knew less about keys than I did. So how many time times do professional musicians, engineers, producers and sound people let this scenario play out before we let Jeff Bezos take care of us? And here we are. Towns across America are full of little corner music shops that sell low end everything for the grade school student and beginning musician and that's as it should be, but professionals go to stores like Sam Ash for the performance grade stuff. And when you're dumping two thousand to 12 thousand on a Les Paul or Strat or maybe 5K on a vintage Vibrolux, you want your sales staff to know their stuff. You EXPECT to be treated a certain way. You want to be able to touch, feel, see, hear and play that dream guitar you've been waiting a lifetime to buy. You want to smell that cedar top on that new Classical guitar. Kinda hard to do with an on-line purchase. Imagine buying a new car without the test drive! And THAT is what makes this a sad day in America. It's another sign of the times. Another example of how we've fallen as a Capitalist society. Some people celebrate that I guess. I don't. I'm sad to hear this news. I'm going to miss Sam Ash despite my feelings. I'm going to miss the experience of buying in person. No one wants to see a business fail. This is a part of history we're losing. Someone worked hard to build that business. It was someone's dream. And Sam Ash won't be the last. Guitar Centers is suffering from the exact same issues and collapse of the business model and I say they're next - but will they turn it around? Will their board of directors send out district and regional managers or "secret shoppers" and start fixing the issues before Jeff Bezos takes their dollars too? Will they read reviews like this one and get off their collective asses to turn the Titanic around? Probably not, when you can't find anyone today who really knows what hard work is - how do you fix it? Who's training their staff? There comes a point when the damage is done and it's not salvageable. Goodbye Sam Ash. I take no pleasure in writing this. I'm disgusted. I'm disappointed. I'm sad. I just hope that those in control at the top levels of management of these chain stores, read their reviews and pay attention - take them to heart and make the effort to improve your businesses. I know I'm not the only one who feels this way, it's just that most people won't take the time to write something like this - but I feel better for having said it. Maybe by some miracle, someone will come in and scoop Sam Ash up and right the ship at the last hour. I can dream, can't I? Ron L, Southington , CT

Awesome shop! Excellent people Chris and the gang restored my Pearl Export Pro kit and made the…read moredrums sing!!! A wealth of knowledge, in terms of both playing and gear, are at your disposal at CK's Drum Shop!! Highly recommended

Chris brought me from being a novice up to a great drummer in no time at all and he does great…read morerepair work too, and an overall good guy.

Paul is a master craftsman when it comes to acoustic guitars. I've had him set up and repair many…read moreoh my guitars and there is none better.

I've brought a number of acoustic guitars to Paul. Some have had cracks on the back or top. Or…read moresome have needed set-up work, to make them more playable. His work is always excellent. Once the neck of my Martin D 35 had snapped in two, right at the nut. When Paul repaired it, you needed a magnifying glass to see where the crack was -- and it has held now for five years. Paul is the best there is.

Friendly owner and family. Made me a beautiful 14k gold ring at a reasonable cost. It's thick and…read moreheavy, which is exactly what I asked for.

I am rough on my jewelry. I recently took a gold mesh bracelet in to Palmer's to see if the clasp…read morecould be fixed; it snagged many blouses and sweaters. As the jeweler went to take it off my wrist, the clasp disintegrated in his hand. About one week later, while trying to secure the clasp on an 18 inch string of pearls, the clasp broke. Luckily, the pearls did no scatter. Palmer's repaired both pieces. The work was done quickly, perfectly and for a very reasonable cost. The interaction between customer & store owner was pleasant and friendly. The collection at Palmer's looked beautiful and of high quality.

What a genuine caring service. I brought my Hamilton in with a missing spring bar and within…read moreminutes he had it back to me. Side note: they only take cash or check but me without a dollar he didn't mind. I can tell this man takes his craft seriously and really cares for his customers, thank you very much.

Just went to get a battery replacement for an older watch. He finished in about five minutes, and…read morewas very reasonably priced. While this was just a simple battery replacement, it was pretty obvious that he's a skilled craftsman. I would feel comfortable bringing jewelry and watches to him for repair as well. I strongly suggest people in the area use this place for repairs and battery replacements. Skilled craftsmen are becoming more rare, and better to support a small local shop than to send items out. Plus he's cheaper and way faster.