Jim and his team were fantastic. They programmed my existing system into their services without…read morepushing new equipment, and everything worked smoothly. When I later upgraded to new sensors, they came back to reprogram those quickly. They're professional, friendly, and clearly experienced. Onsite, they explained in detail how the screen sensors, hardwired system, and wireless components all work together, which gave me a solid understanding of the setup. Service has always been prompt and easy to schedule. Thus far we've had excellent service from Jim and the crew, and I highly recommend Security Alarm Shop.

Best shop and services hands down I been going to these guys for years now and have never been…read moredisappointed

RJ, Patrick and Roger were so great to work with! The cameras and the NVR with the monitor work…read moregreat and they installed my wired doorbell cam that I bought at no extra charge since they were doing everything that same day. They really have gone above and beyond to make sure we were completely happy and satisfied for what we paid for. I highly recommend them to my friends and family!

Great cameras and very reliable. Infrared works well at night. I liked the 8 cameras initially and…read moreprofessionally installed that I decided to add 2 more cameras so that I could get all areas covered around my property. I decided to get a larger monitor so I bought a 42 inch TV to get e better view. The mobile app is very user friendly and I am able to allow a family member to have access to my camera as well. bell. Sometimes it's hard to contact them.

Not to take away from the hard-working employees at Aloha Alarm, but the account manager "C" really…read moresucks!!...I've been trying to stop my alarm service since December, since we're moving. No response, left multiple messages with customer service, spoke to a rep 2 days ago in the service dept, always the same answer, "C" is not in today, but when she comes in she'll call you back, and we'll also let another manager "J" know as well. Meaningless dribble...no calls after leaving multiple messages from anyone. Something tells me something is "going on" (management issues, financial issues, etc.) at that company, and not in a good way. When they don't respond to customers and in effect leave decision making to one person, who chooses to either not show up to work or is too "busy" to even return calls to customers, something is definitely wrong. Maybe they need to replace her or the entire management. Customers are not being serviced properly. Next step for me is to reach out to the State DCCA to file a complaint. If you feel you're not being treated fairly I suggest you do the same. Some action has to be taken to wake these people up or else it will remain the same. Me, I'm outta here with these guys, we had service for years but seems current management is sub-par and not taking care of customers. Watch for more reviews, if the negative trend continues, it's telling you something is really going on. Good Luck in the New Year!

Great alarm company we've been customers for over 5 years no complaints great customer service.read more

Gisele at the Blue Shield Elderly Independence Division truly deserves a glowing commendation for…read moreher remarkable professionalism and compassion. Her assistance in choosing a 24/7 fall‑detection watch for my 98‑year‑old father with dementia was exceptional in every way. Gisele devoted a full 2hours to carefully walking me through every feature and service option. She clearly explained that the watch continuously monitors for hard falls and sends instant alerts, even if my father cannot reach a phone, and that it operates reliably day and night to provide constant protection. She also emphasized that emergency notifications go directly to family members so there is no delay or uncertainty when something goes wrong. Gisele aslo thoroughly demonstrated the GPS location tracking and heart‑rate monitoring, which are absolutely critical for my father, who can wander and is unable to reliably state where he is. Knowing we can see his real‑time location, monitor his heart rate, and that he can contact his children or 911 in an emergency gives our entire family tremendous peace of mind. Gisele repeatedly reassured me that this system is designed to safeguard him and keep us fully informed. What impressed me most was Gisele's warmth and empathy. She never rushed the conversation, answered every question in plain languageI could understand, and always spoke about my father with deep respect. She transformed what had been a stressful and emotional decision into one that now feels confident and secure. Because of Gisele's dedication, I am convinced my father is far better protected, and our family can finally rest easier knowing we have the right watch and support in place.

Yes, very recommended! When you visit a company like Blue Shield security, you never know what to…read moreexpect little. Could you imagine that it was amazing and had wonderful service and great people?

Russell of DAT is AMAZING and if you ever need a new alarm system, I definitely recommend giving…read morehim a call! I initially called Russell only to inquire about installing cameras at my home and after helping me purchase an awesome camera system that was on sale, he asked if I wanted to upgrade my 6-year old alarm system. Any sales representative would not spend countless hours talking to or texting their client from 8 am to 9 pm on Saturday and Sunday, but that's exactly what Russell did because I had so many questions about his system. After finding out that my company's "new" service call price was $200 for a minimum of 1 hour, it was a no brainer for me to switch to DAT when they offer $59 service calls and lifetime warranty on standard parts. A big mahalo also to Eddie who installed both the cameras and alarm system. Eddie took the time to point out exactly where the cameras should be placed so we could get the maximum coverage for our home. Eddie's workmanship is the best I've ever seen! I am so fortunate to have found Russell of DAT to protect my home. Mahalo Russell!!!

I had a very weird interaction with Russ - but is what came of it that honestly shows this business…read moreis legit and so very professional. I had just moved into our new home, unfortunately my husband wasn't home, I was in my pjs half asleep at 8 pm. And a gentleman rings my doorbell. While I found it odd, he initially explained he was in the neighborhood for another client and it didn't workout, the conversation was okay but then Russ was speaking very fast and for many reasons that evening I felt slightly pushed. I think I just started being nervous of being alone and slightly sketched out as I began thinking like who does business door to door that late? So I signed a contract to get the conversation over with. Fast forward 24 hours later I couldn't stop thinking of the interaction and regretted not having done my research and feeling more like it was our choice. Thus, I texted Russ and explained my feelings. What a relief and honestly amazing experience to have a businessman so kindly respond understanding completely and apologizing. I sincerely respect that level of professionalism and tact more than anything. He cancelled the contract without penalty and understood where I was coming from. As if that wasn't enough he stopped by our home post conversation to deliver orchids to our family as an apology. I'm beyond impress with this level of care.

This local company has serviced my family for over twenty years. I sincerely appreciate the service…read moreand attention this Company and it's people always provide. Just wanted to do a shout out for the company and their first responders. Thank you

I have been a customer of Alert Alarm on Maui for the past 10 years. Unfortunately, throughout that…read moretime, the company has been consistently difficult to reach. Calls often take weeks to be returned, and repairs frequently take even longer to be completed. Over the years, the cost of service has steadily increased to the point where it no longer makes financial sense for us to continue with the company. When I decided to inquire about my options, I sent two emails over a two-week period before finally receiving a response. I was offered a reduced rate for 12 months, but only if I agreed to sign a new 36-month contract. This arrangement did not seem reasonable, as the rate could potentially increase again after the first year, leaving me locked into the agreement for an additional 24 months. Keep in mind that they were willing to bring it down $15 a month. As a result, I requested that my account be canceled. I was then informed that I would still be charged for August and that my service would remain active until the end of August, despite making my cancellation request in the beginning of July. *After review was posted, I got an email that confirmed my account would be cancelled at the end of July and I will not be charged for August (we shall see how that goes). Additionally, I was told that Alert Alarm does not remove its equipment upon cancellation. If I wanted a technician to remove the equipment, I would be charged $150 per hour. After this experience, I will not do business with Alert Alarm again. I strongly encourage anyone considering this company to do thorough research and carefully review the terms of service before making a decision.

We recently contracted them to install security cameras on our premises and it has been both a…read moregreat deterrent as well as a safety measure for our residents. We have the capability to monitor our cameras by mobile phone from anywhere which allows so much flexibility! Their customer service is really great we can call for assistance any time!!

I've been a long-time customer of CAM Security and very pleased with their tech support. I've…read morecalled many times and they are so patient and understanding. Their knowledge and ability to quickly troubleshoot has saved me a lot of time. Their tech support is free to current customers and that's a huge plus. Jeremy was the tech helping me and he is the main reason for this 5 Star rating.

This is my 2nd review as this was another project completed to install 3 different LED light…read morefixtures. Emmett knew how to remove my existing track lights and a heavy chandelier. He definitely knows what to do and completes the work successfully and efficiently. He even carries a small dustpan/brush to clean up minor debris that has fallen from removing the existing fixtures. He had suggested to buy the new fixtures from Amazon since there's many choices. I scheduled with him once the new fixtures arrived. Again, another successful project done by Emmett! The installation of my security outdoor cameras are working great too! The first project that Emmett completed. Highly recommend him!!

Emmett is an artist. Guy mounted without wires 2 TVs, soundbar, and assembled and mounted 3 ceiling…read morefans in less than 2 hours. Price was right and he was fun to have around. Super professional, super efficient. Would recommend 100%.