Never again! This is not the way I want to be treated when I'm PAYING someone to do a job. Didn't…read morecome when scheduled. Rescheduled 2 to 3 times. I talked to two different girls and a guy. No one seemed to know what the others had told me. No courtesy calls to say we're running late.They called an hour or hour and a half after they were due. Even today, I was told 10:15 am, at around 12:00 I called them and was told 1:00, at 1:40 I called Groupon and finally complained. I think Groupon got on the phone with them and 2 techs showed up after 3. I didn't want them to touch my car, but Pat-N-Polish wouldn't give me back the money I had to pay to reinstate my groupon. ( I had no idea what I was getting into, believe me I would have taken a loss) My Groupon had expired unbeknowing to me. They charged me $40 to reinstate the Groupon. When I told Groupon this, they were surprised. When my son was talking to Jc outside, he told him that he "would spend two to three hours on a 'full pay customer' but that grouponers weren't looking for quality, but a price." ( I want quality if you want my business) When I pointed out that a door was still dirty while he was getting ready to WAX it (this was about 15 minutes after they started), he got upset and told me "I haven't done this side yet.." and "if you don't like it, I can pack my gear up and pay for the treatment myself." I replied that I wasn't trying to argue with him, and he snapped back with "I don't need to argue, I live on a 100 acre ranch.." Yet he was complaining that they worked for tips and implied that they were hurting financially? Makes perfect sense! He told us he was a professional and has been doing this for 20 or so years. He wanted to know if I was satisfied, I ok'd it, to be rid of him and this company. The windows aren't clean, he claims it's something on the glass. The wax was sprayed on and wiped off right away using a rag. It looks like a mat finish. Streaks and swirls. I took a pic of the dirty bumper that still has a bug hanging off the car and leaves in the wiper. The rest didn't show in my picture, so he has his pictures which won't show the dirt, swirls or streaks either. Yes, he says he took 15 pictures when done. I had already told them I would be taking pictures. Oh, one of the first comments was him telling me I should have received an email asking me to take the stuff out of my car and to tip generously. I tipped $30. SMH Um, I didn't get emails from you.

I agree with all, that if this Yelp would let me,I would give them ZERO stars or negative gazillion…read morestars. Please know that this business is operating by at least 4 names that I have found, all with websites but the same phone number. (804) 615-0015 SHADY! Just google the phone number and you find "A Touch of Class", Pat-N-Polish, Spotless Express, etc. They use all these names to run Groupons or Amazon Local promos. I got two at Christmastime as gifts to myself and spouse. However, several months later when I call to schedule, they tell me next available is almost 2 months out. They say they won't do both separately because "it isn't worth it to them, no profit margin". Seriously. Wait almost 7 weeks, they cancel due to weather. TO CLEAN THE INSIDE ONLY OF OUR CARS. They want to reschedule, VERY RUDE on phone having to answer my questions. I rescheduled then got to thinking, I don't want to deal with them any more. I check my Groupons and both show as REDEEMED! So I wrote Groupon, told them about the awful service and delays, got refunds on both groupons, Groupon rocks. Today, they called me to ask why I cancelled my groupons / service. I told them I wasnt a customer any longer we didn't need to talk. They then tried to keep me on phone by saying they had a $500 check for me for my troubles. I said no thanks. Then the guy began belittling me, calling me a cheapo several times then hanging up on me. How mature! These people or PERSON cannot get any customers by performance or recommendations so they use the Groupons or vouchers as bait, but they hate the customers who buy them because they don' make any money, don't get any tip or return business because they SUCK. I took my car to Carpool last week, they did an awesome job inside and out, steam cleaned the rugs, etc. and no appointment, no hassle, no cancellations, no attitude. I would not only never even try to use them again, if they had an actual place of business instead of a mobile phone forwarding to them, I would stand outside of it and warn people. DO NOT BOTHER.