Made an appointment for 10:15 and hadn't gotten seen until 11:30 and after waiting that long was…read moretold that he had overbooked and won't be getting any services rendered. Extreme lack of communication by staff which should have told me from the beginning.

We rated this a 1 because there wasn't anything lower. I am…read morenot one to post bad review, nor have I ever reviewed anyone or anything. But without saying I couldn't let this go. Be aware of this place of business. Let me change that, be aware of Dr Syed Ahmed and some of the staff. I have never seen such bad bed side manners. Literally we were told there was no help except to quit your job and stay off your feet. Tell me how a 33 yr old man can do that. Guessing the 350.00 insoles he sold us that only lasted a week wasn't ever going to help. I don't know about anyone else but we surly don't have an extra 350.00 to throw in the trash. The money was one thing but how we were treated was unacceptable. Hope no one has to go through what have.

Avoid at all costs-- literally. I paid double for the same procedure, in-network with the same…read moreinsurance as I did at another provider due to their undisclosed $170 "new patient" exam fee. My insurance company got a different take on this fee as it was coded for them as an exam, but still not covered. Super shady. They sent my account to collections immediately after I called to get an explanation about the fee. It was not even 60 days past due at that point. I will never, ever, ever set foot (pun intended) in this office again. Edited to add: I was told 3 months ago on the phone that they would review my dispute and pull the account from collections while they waited on information from my insurance company about the charges. That didn't happen. They are now actually prepared to sue me over $170 without any explanation from the billing office, and without returning any of my multiple phone calls. STAY AWAY.

I have osteoarthritis's so I've had so many bone replacement or cleaning surgeries by many drs and…read morebesides Dr Ciotola at mercy Dr. Kats is the second nicest Physician I have met everything he told me was spot on the pain was manageable I had an ankle fusion 6 weeks non weight bearing he is so caring I am so pleased will definitely recommend him.

Inattentive doctor inflicted enough pain to make me scream. Overcharged for what I received. I'll…read morenever go back.

Made an appt. In Ranson. They mailed me forms to fill out. When I showed up, they never said…read morehello, how are you or anything, just a very curt "give me your paperwork" I replied, "just a moment: I need to know what insurance you accept?" Well that rattled her and she yelled at me to "hand me the paperwork!" I replied, "not without knowing if you accept my insurance!" She demanded I give her the paperwork again and I again asked her if she took my two insurances. She was very frustrated and grabbed a paper under the counter and actually slammed in on the counter and she pointed out the financial responsibility regarding billing. I said, "why would I use your service if you don't accept my insurance?" Oh....she really yelled then for me to hand her my paperwork. I said "no, because I know what your going to do......now!" So I took my paperwork and walked out of the office. Stay away ! Unbelievable. Never saw anything like it!

Went into the office in Ranson to ask a question because they hardly ans. their phone. All the…read morereceptionist was interested in was retrieving my signed paperwork. She would not tell me what insurance they accepted and did not know if they accepted military or even billed for it. In fact she didn't know anything! "We can submit it, but don't know if we bill it or not!" She told me that was up to me and I need to read the "financial agreement!?" That was very telling, right there! She was very upset and yelled at me to give her the paperwork, again, not even a "hello" just "give me your paperwork!" Not very nicely, either ! Needless to say, I waked out and took my paperwork with me. It was very unusual to say the least! No wonder the office was empty.

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They got me in right away. I should have known that was an issue. Had a procedure done at the…read moreoffice. It was VERY painful, even after 2 sets of shots. My toe looked awful after a week and I went in for a follow up. The toe was infected so I took antibiotics. I have had an open wound now for a month. I tried to get another follow up. They did not return my call. When I finally called back they said no openings until after the holidays. WOW!

Canceled appointment and didn't notify me. The admin was nice but that doesn't excuse their…read moreincompetence when it comes to scheduling.