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    James S Chesley Jr, MD

    3.3 (3 reviews)

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    James H. Frank, MD

    James H. Frank, MD

    3.8(25 reviews)
    7.5 miDowntown

    Dr Frank is rude, condescending, judgmental, and not any better than a typical gastroenterologist…read more He's like Dr House, if Dr House wasn't all that good at medicine. Like others, I also saw him because he got such great reviews. In all seriousness I don't believe the positive reviews. "He knows what he's doing and he truly cares for his patients." LOL I saw Dr Frank at least a half-dozen times and never, not once, would I describe him as a person who "truly cares for his patients." He seems to have nothing but contempt for his patients! Honestly, he treated me so poorly as a person that it bordered on abusive and I stopped seeing him. He is a terrible doctor.

    I had two colonoscopies performed by doctor Frank, the last one six or seven years ago. They were…read moreboth done at the MedStar outpatient offices on 21st street in Washington D.C. The first was done 16 or 17 years ago and everything went smoothly, though I did begin to come out of anesthesia prior to the endoscope being fully withdrawn, which created an uncomfortable feeling. For the second colonoscopy Dr Frank prescribed an off-label prep administration. I was to take the first and final prep dosages within several hours of each other, since I was scheduled for an early morning procedure, even though the prep label indicated the entire dosage should not be consumed in the same day. After the procedure I had atrial flutter and could not be discharged. Instead I was taken by ambulance to GWU hospital where I was treated in the ER for six hours. They were getting ready to admit me there when my heart spontaneously converted (after large doses of various electrolytes that had been depleted from my body by the prep). Because there was permanent damage to my heart I am sentenced to taking blood thinners for the rest of my life to prevent future strokes. Since the prep had been prescribed off-label I was told that mine was a "sentinel" event and the FDA had to be notified. I found out later that my hear rate prior to the colonoscopy was over 120 BPM, and that the procedure should not have been performed for that reason alone. Dr Frank's reckless desire to continue on schedule regardless of the contravening signs negatively changed my life forever. The uneducated public generally rates doctors based on how friendly or organized they are, or their schooling or how timely they are. What other criteria do we have to go on? They NEVER tell you about their failures or flubs because that could affect their business. For the most part, everything these doctors do is just fine, until it isn't. If I had sued this guy, as my wife wanted me to, I probably would have been silenced by an NDA as part of the settlement. But I didn't. So I'm telling you something Doctor Frank would never tell you himself nor would he want you to know.

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    Gastro Health

    Gastro Health

    4.1(18 reviews)
    44.2 mi

    Agree with Scott R. , used to see Dr.Kossoff around 10 years ago. Returned this year to make a much…read moreoverdue follow-up appointment. Was able to schedule one and had a great experience with the nurses/physician assistants and doctor (Dr.Francis) and was excited to schedule my endoscopy. However I needed to review my work schedule which is often changing to find a day which was suitable and would fit in Dr.Francis' operation schedule. I was assured I could call back and schedule the procedure. Little did I know that I would be at the mercy of the ONE procedure scheduler that the office uses, who is so busy dealing with the phone traffic that they cannot reliably answer the phone. When I asked if there was another way I could schedule the procedure, in person or by some kind of email or patient portal , I was left a very rude message saying that I was sending the scheduler to my voicemail when I was in the middle of various processes at work and had called more than 10 times during the week at different times to try to catch them to schedule the procedure. Not only this but the front desk also had the same track record for answering the phone, as in they never answer. Guess i was lucky to get my initial appointment over the phone in the first place. Will not be returning, heading to another Gastro that actually has adequately and functioning staff. I would not give this office your patronage, they are comfortable knowing they are a much lauded office so they don't take care of patients.

    I have seen Dr. Kossoff for several years and is an awesome doctor with a great reputation in the…read morecommunity. I gave only 3 stars due to the lack of communication with his office and office staff. You call and never get anyone to answer. After an office visit, by appointment, they were to contact another doctor to get the OK for my spouse's colonoscopy. They stated they would contact the other doctor and it would only take about 5 days. A week later called back to other doctor and they said they never received anything from Gastro Health. Gastro Health did not follow up. I called back a several months later, finally getting someone to answer my call, and they miraculously received the form from my doctor THAT day while my spouse was on the phone with Gastro Health.. And they still have to submit form to get clearance. Expecting a call back from Gastro health, which never happened. Called back and left messages. The first time the office ever called me back from original appointment in October is in January. 3 MONTHS. It was a MESSAGE to schedule the colonoscopy. Tried to call but NO ANSWER, still don't have an appointment. I had a colonoscopy, 3 years ago and was to have another in 2 years. They told me they would call to set up an appointment. NO CALL. Can't get a hold of anyone. This is after I was told I had to get an appendectomy after my colonoscopy 3 years ago. Office staff needs to get straightened out and be held accountable.

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    Anne Arundel Gastroenterology Associates, P.A

    Anne Arundel Gastroenterology Associates, P.A

    2.5(58 reviews)
    20.4 mi

    I was scheduled for my appointment today at 10:30 a.m. for an 11:30 a.m. procedure. I live about…read morean hour and 10 minutes away. I received a call around 8:00 a.m., asking if I could come in earlier. I replied how far we lived from the Gastro Assoc, and he said well, you can be here a little bit after 9:00 a.m. We started running around trying to be there on time. We walked in at 9:15 a.m., and there were a lot of people, apparently, who had been told to be there early. The receptionist was clearly annoyed. I went back for the procedure and was not seen earlier. I thought a lot of hassle for nothing. I got back there finally, and the nurse anesthetist was annoyed because they did not have the paperwork regarding some heart problems I have had. She was snapping at me. I had never been told to give them notes from my Cardiologist. I did not appreciate that either. I was looking at the number of patients that they have and the staff running around. It seems to me that they are more interested in the number of people they get in rather than taking a true interest in the patient. The staff is cordial, but very busy. Lastly, I am finally back in recovery. I am dressed and waiting to be released. They said the Dr. will be in a few mins. After about 1 hr, He comes in and talks with me for about 3 mins, and tells me to make an appointment with him. It took so long for him to see me; I think he did another surgery. Meanwhile, the staff had called my husband to pick me up outside. We left there truly annoyed.

    I had the absolute best experience, from Emily at the front desk (coffee and monetary reward lol)…read moreAnd Dr Jackson and her wonderful team. In patient and out patient nurses were great! Thank you all!

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    Anne Arundel Gastroenterology Associates, P.A
    Anne Arundel Gastroenterology Associates, P.A
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    Nisha Chand, MD - Northern Virginia Gastroenterology

    Nisha Chand, MD - Northern Virginia Gastroenterology

    4.3(12 reviews)
    27.3 mi

    Great staff and great doctor. Dr. Chand takes the time to thoroughly communicate with her patients…read more Seamless experience.

    This place is an absolute disgrace. I've spent two full…read moremonths trying to get a basic colonoscopy appointment--and I still don't have one. I've gone through two separate primary care doctors just to get the referral--both were approved by my insurance. I've filled out piles of paperwork, completed their long online questionnaires, and submitted every document they asked for. Despite doing everything right, they still won't schedule the appointment. Every time I call to follow up (which I've had to do over and over), they come up with some new excuse to delay or deny my care. First, they said they needed to contact my pulmonologist. What if I didn't even have one? Then they demanded EKG results from the past six months--what if I've never had an EKG? Are they going to deny me care for that too? It's obvious they're inventing hoops for patients to jump through just to cover themselves. I've had major medical procedures in the past that never required this level of documentation or bureaucracy. What they're doing is not just frustrating--it's outright denial of care. I even got my insurance company on a three-way call with them to confirm everything was approved, and the insurance rep told them directly that I was cleared to proceed. They still refused to schedule the appointment. To top it all off, their call center is outsourced to the Philippines, staffed with people who barely speak English, are rude, untrained, and totally incompetent. There is zero follow-up, no accountability, and no one actually trying to help the patient. This is healthcare at its absolute worst. Avoid this office like the plague. If you value your time, your sanity, or your health--go somewhere else.

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    Nisha Chand, MD - Northern Virginia Gastroenterology - Bill from 2020 received 5/7/22

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    Bill from 2020 received 5/7/22

    James S Chesley Jr, MD - gastroenterologist - Updated June 2026

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