Dr. Chand and the nurse practitioner are terrific. The office staff is not as good and had to call back multiple times because they either failed to note something I'd told them or they got the information wrong. And The Sterling office at least has run 45 minutes to an hour behind schedule every time I've been there. read more

Good luck trying to get anyone to answer the phone to be able to schedule a procedure here.

Do I really want to trust my health to this medical centre? There is a lot to say about first impression and based on what I am currently going thru with this office - I would be negligent to allow them to come near me with a 10ft pole. My level of confidence is lower than the -1 star I would like to select as my rating. I have completed test results and I am yet to get a person in their office with whom I can discuss the result with. Why have me do the test and then not take time to discuss them with me and plan next steps. No one ever answer the phones...and the answering machine is not working - simply looping the same message continuously. Ugh.. My health is my responsibility, therefore, I will have to find a more responsive medical professional to attend to my medical needs. read more

If it could be ZERO stars, I would choose that. 10 days attempting to get someone to call me back about making an appointment for a severe issue. Finally got someone who actually answered the phone - took information and then told me that someone would call back within 2 business days to let me know if the Doctor felt that my situation warranted an appointment. She also let me know that they prefer to be contacted through the patient portal - sorry - I'm not a patient yet. It's now Tuesday afternoon (when I spoke to them last THURSDAY) and there's been no contact. This is the WORST service I've ever seen in a medical office. I don't care if he gives you champagne at your colonoscopy - avoid this practice at all costs. read more

Maybe is TMI but who cares...Everybody here is really polite and friendly. I didn't realized how many people come to this office for a colonoscopy is almost like going to the DMV. One tip, the front desk employees should dress more appropriate. Their dress code consist on a hoodie, rip, jeans and white converse. You still interacts with adults here, so is kind of disrespectful. When you walked in it is the first face that you see. read more

If you want to treated like just a number this is the place to do that. When calling to resolve an urgent issue with a preauthorization you will keep being transfered to manager voice-mail even though you ask to speak to a manager. I have been contacting them 3 times this week to try to resolve this issue and each time I keep being told they will send over the authorization which is a lie. They don't care if your spouse has medication that is needed to be refilled even if it's their fault for being held up in the process. HORRIBLE CUSTOMER SERVICE !!!! read more

Extremely disappointed with my entire experience here, beginning to end. In March 2020, I received an endoscopy at this dr. recommendation. I called to verify they had submitted a pre-authorization with my insurance company and they assured me that they did. On the day of my procedure, the person responsible for putting my IV in did such a terrible job that I looked down and saw all my sheets were soaked in blood. Obviously disturbed, I called for help, and nobody came. Now I cannot get blood taken from that arm since the scar tissue is so excessive. Over a full year after my procedure, I received a bill for the total of the procedure (over $1,000) since they did not in fact pre-authorize with my insurance like they told me they did. When I called to try and address it, I continue to get the answer machine, and the worst part is, the mailbox is full, so I can't even leave a message. With my diagnosis, I was told to take peppermint oil and it should be fine. After getting a second opinion I was told that this was terrible advice and would actually aggravate my issue. From staff, to communicativeness, to medical adeptness, to being able to reach them, it's all been terrible. Save yourself a headache and go elsewhere. read more

I've been trying to confirm my appointment since I never received the forms be email I was supposed to get. I called like 10 times and always a voicemail. Left messages they never call back. Worst customer service. Will look for another place to get a colonoscopy. read more

I made an appointment and a few days later called to see if they could fit me in sooner. They did. I saw Dr. Prosky. A very caring, attentive, good listener. He appears to be very knowledgable and more important showed empathy for my pain and concern. I was surprised by that. So many doctors so busy these days. He took his time. I was scheduled for an Ultrasound that day with the office calling and making the appointment. I have two procedures scheduled this week. They have been exceptional with helping me figure out what is going on with my GI. A work in progress... but I am confident in this group that the outcome will be something I feel is correct. read more

Could get meds requested for 7 business days! Something is wrong with their phone message system and/or staffing.

Elizabeth, Nice damage control reply to my comment. However, I brought printouts of all my testing to my appointment for review. He said during the appointment he knew my doctor personally, Dr. Abedi and that he agreed with all his previous testing, therefore he was at lost as to why I still had so many symptoms. He told me my symptoms "did not make any sense", his exact words. The only plan he could suggest for me was to do more imaging and do a colonoscopy. However, I left very upset by his bedside manner and called the next day to speak to the nurse about it. She called me back and told me the procedure was canceled because he did not feel comfortable treating me. Therefore, I would request that you have all the facts before claiming that he spent hours trying to come up with a way to resolve my GI issues. That is completely incorrect. I have already helped around 10 people who went to your facility to get in touch with a gastrologist who can help them based on my previous review. It should be noted that, One appointment at JHU and I was recommended the CORRECT TESTING and treatment. I know the day and age we live in, people make accusations all the time with a lack of proof. However, I have all the documentation and correspondence to prove and back up my claims of being sick and finally getting the correct treatment in my possession and I would love to share it with you. I am 7K in the hole because of the recommended testing by your facility, and I think people should know what their co-pay is going towards and not to wind up in debt due to a lack of knowledge about a facility and their treatment options. read more

Dr. Blosser makes this process as easy as possible. The office does a great job of scheduling and all details are easily completed before the day of the procedure. read more

After leaving about 4 messages over 4 weeks, I finally got a callback to schedule an appointment. The first appointment is a telehealth appointment which I received text reminders for. They also sent me a link to their portal, similar to MyChart, and I filled in a questionnaire and some cursory medical history. The evening before my appointment, I got a message from them after their offices had closed about an updated registration form they needed from me. If they didn't receive this form by 0800 the following morning, a full hour before they open, my appointment would be cancelled. This was the first I'd heard of this. No texts, no emails, no communication, no instructions about it, nothing. And no way to ask questions since their offices were closed. I scoured the portal for this form. Nothing. I logged into my appointment the following morning and nobody showed up. I can't get ahold of anyone there because they've set up their practice so that you can never actually reach someone, only leave countless voicemails and hope they call you back. I will be informing my PCP about their unprofessionalism today and will get a different referral. Complete waste of my time. read more

Dr. Potru was recommended to me for a colonoscopy and endoscopy procedure I had due to significant anemia. Being a cancer survivor, my Oncologist recommended I do this ASAP to find the cause and rule out any internal bleeding. Scheduling was easy. However, I was very disappointed that her office did not call me until a week after posting results. My primary care physician called right away about treatment. My issue is basically about billing. Because I am high risk being a cancer survivor, I had this procedure done per my dr's recommendation. I was not due for another colonoscopy until next year (10 yr. recommendation), Medicare did not approve not being coded that I was high risk. When trying to reach her billing office I was told her office been paid and the issue was with Virginia Hospital billing. VHC told me it was Dr. Potru's office that needed to notify them of any changes that needed to be done. When trying to reach her office and leaving messages, several times, I was never called back except once and they told me they would call VHC to resolve the problem. Then came the $6,522 billing statements from VHC. Potru's billing department did not notify VHC of my high risk, and that a new filling needed to be done with Medicare indicating I was high risk. Her office said they would take care of it, but never did. After conference calling with Dr. Potru's billing, VHC and me, it became clear that VHC never knew they needed to refile my claim for high risk....DUH! No I'm not sure if the deadline for refiling a claim has passed. Very badly run office. Would not recommend and will never go back! read more

Dr. Blosser has been my gastroenterologist for over 20 years. He and his staff have always treated me with the utmost respect and care and always made my care and concerns their priority. I wouldn't trust my gastric care to anyone else as long as Dr. Blosser is practicing in this area! read more

Office is fairly unorganized. Waited an hour to see Dr Prosky for less than five minutes til he decided I needed a cardiologist...without reviewing my tests, examining me or even asking me why I was there. I'm 44, all normal blood, etc. no chest pains, no history of anything heart related. Huge waste of time. I've never been more unimpressed with a doctor. read more

I have a real issue with this office. In my opinion, Dr Prosky's practice has far more patients than the office can handle. I am sure this is because he is recognized as a top gastroenterologist. However, when you have the problem of reputedly being the best, that must be followed up with great patient service. I had a CT scan and was not called with the results until 2 business days after the exam and I had to call the office. They did not call me. My medical issue continued so I had an X-ray last Friday. When I had heard from no one by yesterday, i tried all day to call. I could never get through at all. This morning, I finally got through. Someone answered, put me on hold and never came back after nearly 20 minutes. So I called back. I gave the office one star probably more because of the doctors. The staff is overwhelmed beyond reason and this is the fault of the doctors taking on too many patients. Just be prepared and don't expect fast answers or fast resolutions to issues. read more

It's been almost 6 months since, I requested to have my liver cyst removed by Dr. Proskey. Very disappointed! It appears that the office staff & doctors are very disorganized and no one is reading the paperwork/forms which, I filled out prior to my first video teleconference visit with Dr. Proskey in Jan 2022 where, I was told that they do not have my ultrasound. My primary doctor provided my ultrasound to Dr. Proskey office 6 months ago (Oct 2021) plus, I indicated in the forms that my primary doctor can provide everything needed for the surgery and included my primary doctor's name with phone number. Dr. Proskey wanted me to pay another $600 for ultrasound which, was already done & provided to him by my primary doctor. Additionally, I had to pay $100 for the 5 min video teleconference just to be told that they do not have my ultrasound. The office portal never works; I had it reset it minimum 15 times. No one answers the phone when you call & no one provides any updates on you surgery status. Now the office wants me to do blood work; again, as I indicated in the paperwork, everything is at my primary doctor's office but, apparently that's too much work for the staff. read more

Shout out to NoVa Gastrointestinal Associates! Dr. Prosky and staff (especially nurses Priscilla and Mary Ann, tech Stan, and the wonderful anesthesiologist) are caring, professional, prompt, and funny--a sense of humor must be a plus in their profession. Have been going there for years, always with a good experience. read more

This is the best practice to go to for any and all gastro issues! The doctors and the nurse practitioner are very professional, caring, considerate, helpful, very patient and very knowledgeable! The staff is also very professional, courteous, patient and helpful too! I have UC, moved to this area and I was due for another colonoscopy (my 4th!). I needed to find a good gastro doctor and was really glad I went to the No Va GI Assoc practice. I am very pleased with this practice - excellent job in explaining the procedure and afterwards, explaining the test results. If I forget to ask any questions, I can always call back or even better, just send my concerns via the patient portal! And what a fantastic convenience to be able to see the doctor or nurse practitioner via telemedicine appt! I love it since I don't have to sit in a waiting room with people who may or may not be well! read more

I did not have a good experience with Dr. Prosky. While he is kind, I waited an hour to see him 2 out of 3 office visits. The first time I left and rescheduled. The second time I called beforehand and was told they were on schedule and yet when I arrived, they had decided to squeeze in 2 people ahead of me. Also, I don't like the way they dole out information and use scare tactics. Twice they called to tell me everything was fine but when I said I wasn't coming in for a follow up (what's the point?), they then called and highly recommended that I do so because something could be wrong. Also, the timing of follow up testing was more frequent than that recommended to me by my new specialist. read more

Do not go to Dr. Goldstein or this office. I had bloodwork and a colonoscopy completed through this office and I wish I hadn't. The office person told me they had not sent me bloodwork results, as requested, because the doctor hadn't reviewed them as he was out of the office for three weeks and was off the next week as well. What a joke! I finally got my results, but it should not take them that long and me calling to get them sent. Another issue was my bloodwork was sent to a lab (that they recommended) that no longer does the tests. Also, my blood was processed by two different labs which caused a huge mess! Not only that, but the nurse who performed my IV leaned way across the bed to put it in, bust a vein, blood went everywhere, I passed out, too much blood, two other nurses rush over. The nurse said she should have been on the other side of the bed doing my IV instead of leaning across. Of note, the doctor has financial ties to the medical center where this was performed. I asked the doctors' office manager, Elizabeth, to at least please forgive my $140 out of pocket fee given all that happened and I was told no. But there is good news (see picture) the Doctor's office (in the year 2020) is finally upgrading to electronic records. read more

Northern Virginia Gastrointestinal - Announcement that the office is upgrading to electronic records. Year is 2020. - Gastroenterologist Near Me - Annandale, Virginia

Patient care here as evidenced by front office wait time and treatment is appalling. I waited over an hour from my appointment time without being called back, and most of the many others still in the waiting room had arrived before me. The front desk staff were dismissive and unapologetic and indicated that it would likely be some time longer. I finally had to leave. My husband had a similar experience with the same office a year ago, though he fumingly waited it out. He said he would never return. Nor would I, and I will suggest to my primary care doctors that they cease referring people to thus office whose lack of efficiency, courteousness, and respect for patient time reflects very poorly on the entire operation. read more

Dr. Vemena was very nice, thorough, and was very helpful with my issues. Thanks again

Awesome Care and indeed Top Northern Virginia Specialists. Dr.Goldstein is not just a doctor he is an incredible specialist in Gastroenterology. No matter what you think he will start on treating you just like his family. Go see him you will never ever regretted. His entire practice is a place where Specialist is a Title on each desk! read more

The office staff is inept and forgetful and Prosky's bedside manner is atrocious. Just schedule a colonoscopy and listen to what this man says to other patients about their results. Not too much respect for HIPAA rules if I'm listening to him on the other side of a curtain callously tell other patients they'll "be dead in five years" unless they have their colon removed. I would think that kind of news would be delivered in the privacy of an exam room. It amazes me he hasnt ended up in court. Sadly these large GI offices are like assembly lines and the doctors are someone you see after six visits with a PA or NP. Do yourself a favor and stay away from this one. I dont know if this guy was ever a caring physician at one point but being honest is one thing, being rude and unprofessional is certainly another. read more

Dr. Krishna Vemana is GREAT! Much better practice to work with that my previous GI Doctor. They don't have an infusion center, but they are right across the street from Fairfax Hospital so it's not difficult to get infusions there. read more

Dr. Prosky and his staff provided first-rate care for my teenage son when we dropped in to schedule an emergency appointment for an unknown illness he suffered. Dr. Prosky was very thorough and sympathetic to our concerns. (He understands teenagers!) We were impressed by both him and his very caring staff and highly recommend the practice. read more

While Dr. Prosky has been caring and knowledgeable in his treatment of my husband and me, the office is an administrative mess. My husband especially has experienced countless problems, including failure to answer the phone or return messages, difficulty getting anyone on the phone who can actually provide assistance, the impossibility of obtaining an appointment with a doctor in a reasonable timeframe (i.e., less than a month!) when he is sick, difficulty getting the office to communicate with the pharmacy about prescriptions, etc. I'm quite sorry I recommended the practice to my husband after having seen Dr. Prosky only briefly and not knowing of these problems with the office. read more

The preparation for a colonoscopy is really awful. But the entire team at the office made me feel so very comfortable and at ease. From the receptionist that greeted me to the nurses that ensured I was prepared, all were so professional, they were a team and were just outstanding. I was nervous and my blood pressure was raised, but before the procedure my blood pressure returned to normal. The really put me at ease. Dr. Prosky is a wonderful physician and Dr. Henderson was a wonderful anesthesiologist. I actually did not experience any adverse effects, but gas, and that is a good thing. I felt from the moment I walked in the office, I was in capable and professional hands. Kudos to the entire team. read more

I highly recommend Northern Virginia Gastrointestinal Associates and especially Dr, Prosky and Dr. Goldstein. When I turned 50, a colonoscopy was first on my priority list of things I needed to do. Unfortunately, I am now on a every three year cycle because of polyps being found in the colon. I have now had 5 colonoscopies and getting ready for my 6th early next year. The preparation part is not fun, but has to be done. The most important thing for me is the trust I have in both doctors that they will take great care of me before, during and after my procedure is completed. I feel very comfortable with the level of care that was extended to me by each of the staff and doctors. Additionally, the staff and doctors are extremely friendly. I gave this practice a 5 Star rating and that applies to each and every visit and colonoscopy that I have had. I trust that if you call NVGA, you will be happy and satisfied just like myself. read more